Kognity

This is not a typical Customer Success role. You'll own net revenue retention across renewals, expansion, training, and customer marketing for a global customer base, with a direct line into shaping the product itself. We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data. Why join Kognity? Work on problems that matter – Your work directly influences the lives of teachers and students in over 140 countries. The scale is global, and the outcomes are tangible. High ownership, high expectations – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter. A fast-moving, high-performing team – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast. Continuous growth is the baseline – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here. What you'll do: Own and achieve the NRR target for Customer Success across all markets, covering renewals and expansion Build a structure across Account Management, Training, Professional Development and Customer Marketing with clear roles and no major gaps or overlaps Own, develop and implement the CS strategy and post-sales processes across markets, with full decision-making authority over prioritisation, team structure and resource allocation Set a clear approach for how CS uses communication and training to drive adoption and retention. Advise the leadership team on Customer Success strategy and forecasts alongside the CRO, and lead cross-team collaboration with Sales, Marketing, Product, Content and Enablement What we're looking for: Proven track record of growing net revenue retention through renewals and upsell strategies in a SaaS business Strategic thinking beyond Account Management, with clear prioritisation in a complex environment and strong judgement in ambiguity Ability to lead and inspire with confidence for maximum revenue outcomes, and to build capability in others Ability to effectively identify problems with impact on NRR within and outside the CS team, and develop and implement appropriate solution sets Executive-level communication and cross-functional influence, with the ability to work closely with senior stakeholders across the business How we hire Discovery call with a Recruiter Hiring manager discussion Case study Values discussion Leadership talk References Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion. We're committed to building a diverse, inclusive team and welcome people of all backgrounds, experiences, perspectives, and abilities.

We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data. Why join Kognity? Work on problems that matter – Your work directly influences the lives of teachers and students in over 100 countries. The scale is global, and the outcomes are tangible. High ownership, high expectations – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter. A fast-moving, high-performing team – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast. Continuous growth is the baseline – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here. What you'll do As a Content Coordinator, you will get a chance to keep content work moving reliably across Kognity's Content Operations team, its freelance contributors and the Product and Tech teams it depends on. Deliver small content update projects, acting as the single point of contact from brief through authoring, QA and upload to live deployment, ensuring every asset quality. Run the end-to-end contractor lifecycle, from sourcing and briefing freelance subject specialists to onboarding, tracking assignments and closing out engagements cleanly. Triage and route incoming content feedback from users and internal teams, tracking it through to resolution and surfacing patterns that shape content priorities. Work on third-party content rights, permissions and licensing, keeping records audit-ready and escalating copyright questions to the right stakeholders. Build and maintain the trackers, dashboards and documentation that give the content team visibility over its work, and help bring AI tools into everyday content operations. What we're looking for Background in content coordination, project coordination or operations, ideally within tech, product, digital publishing or EdTech. Proven ability to keep multiple workstreams organised and moving, ideally with a tracker or system you've built to manage competing priorities. Strong communication skills, able to adjust tone and detail for audiences from freelance contributors to legal and finance stakeholders. Fast learner who picks up new tools, platforms and content systems quickly, with minimal repeated guidance. Skilled at turning scattered information, such as feedback threads or contractor performance notes, into clear improvements patterns and concrete recommendations. Experience leveraging AI tools to enhance creativity, decisions, and execution Our values We take ownership We are transparent We make every week count We obsess over customers We show up with heart How we hire Discovery call with a Recruiter Hiring manager discussion Case study Values discussion Leadership talk References Equal opportunity Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion. We're committed to building a diverse, inclusive team and welcome people of all backgrounds, experiences, perspectives, and abilities.

This is a chance to own and modernise the financial backbone of a growing EdTech business, building the processes, controls and external partnerships that keep accounting accurate and compliant across Sweden, the UK and the US. You'll report to our CFO and work closely with our Financial Controller and FP&A Specialist, a dynamic and driven team that shares ownership of Kognity's financial health. We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data. Why join Kognity? Work on problems that matter – Your work directly influences the lives of teachers and students in over 140 countries. The scale is global, and the outcomes are tangible. High ownership, high expectations – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter. A fast-moving, high-performing team – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast. Continuous growth is the baseline – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here. What you'll do: Own the end-to-end accounting processes at Kognity, including monthly and annual close, statutory reporting, expense handling and supplier payments, making sure the systems, processes and partners needed are in place, and gaps are caught early Own Kognity's banking relationships and payment processes. Take accountability for daily payments and liquidity management, keeping cash positions known and FX managed proactively Take accountability for timely audit and tax compliance across every jurisdiction Kognity operates in, and for designing and maintaining internal controls fit for a growing tech company Partner closely with the Order-to-Cash/A/R team, People & Culture and the wider business, making sure accounting requirements are understood and followed outside of finance What we're looking for: Strong understanding of accounting, audit, statutory reporting and tax in an international business environment Strong understanding of the Swedish K3 accounting framework Curiosity about and a desire to drive process automation and the implementation of AI tooling Experience managing outsourced or external accounting firms as service partners Experience running audit and tax compliance processes Ability to explain and discuss accounting and compliance requirements in plain terms to non-finance colleagues How we hire Discovery call with a Recruiter Hiring manager discussion Case study Values discussion Leadership talk References Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion. We're committed to building a diverse, inclusive team and welcome people of all backgrounds, experiences, perspectives, and abilities. See more about how we collect and process your personal data in our Privacy Notice.