Mettler-Toledo Aktiebolag

We are currently seeking a traveling Service Technician who would like to become part of our Nordic service team! In this role, you will be based from your home and travel daily to customer sites using a company service vehicle. Your assignments will be centrally planned by service coordinators at the headquarters in Stockholm. Your primary work area will be the Stockholm Region, although assignments in other parts of the Nordic region can occur as well. You will be part of a team and report to the Team Leader within Mettler Toledo's Product Inspection and Transport & Logistics segments. This means that your customers will primarily be found within the food industry, pharma, manufacturing sector, and transportation and logistics industry. The products you will work with are related to inspection, measurement, and weighing processes. The overall purpose of your role is to ensure that our products are installed, calibrated, and maintained correctly. Customer communication and documentation of completed work are important parts of the role. Onboarding and continuous training are also included. Key Responsibilities: Installation, troubleshooting, repairs, calibration, and preventive maintenance of Mettler Toledo products and instruments Administration within the CRM system Ensuring a high level of customer service Active collaboration with colleagues such as service technicians, planners, and sales representatives Participation in training sessions and meetings organized by Mettler Toledo Contributing to and upholding Mettler Toledo's corporate values and code of conduct What You Need to Succeed To succeed in this role, you are curious, service-minded, and technically inclined. You are solution-oriented, flexible, and comfortable working both independently and as part of a team. With a strong focus on customer satisfaction and quality, you consistently deliver effective solutions and excellent service. Qualifications: Technical background in electrical engineering, automation, or mechanics Experience troubleshooting technical equipment and strong knowledge of electronics General IT proficiency, including experience working with PCs and Microsoft Office Well-organized, service-oriented, positive, and flexible regarding working hours and travel Valid Category B driver's license and enjoys being on the road Strong administrative skills Fluent Swedish and English, both written and spoken Our Offer to You In addition to great colleagues and a varied, meaningful job, we offer excellent development opportunities and regular training courses. Service training is typically conducted in Switzerland and Germany, and on-the-job training alongside experienced colleagues is also provided regularly. Benefits at Mettler Toledo Sweden: Company car Wellness allowance (fitness benefit) Edenred lunch benefit Monthly reimbursement for home office expenses Access to the Benifex benefits portal (including exclusive company discounts for personal use) Opportunity to apply for a First Card corporate credit card Occupational pension plan (ITP1/ITP2) Collective bargaining agreement (Technology Industries Agreement) Computer glasses/protective eyewear when needed, as well as a free eye examination (for permanent employees) For traveling service technicians, specific compensation rules apply for travel time and overtime. Further details will be provided during the recruitment process. Additional Information: The recruitment process includes occupational psychology assessments through Alva Labs as well as a background check. About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy (opens in new window) .

As a Service Support Agent at METTLER TOLEDO, you will be the first point of contact for our customers, providing professional and efficient support by phone and email. You will handle a wide range of service-related enquiries, including urgent repair requests, onsite and remote support, installations, quotations, contracts, and invoice-related questions. Your ability to quickly understand customer needs and identify the appropriate next steps will be essential. You will register and manage customer requests, create the necessary service work orders, coordinate with the relevant internal teams, and ensure that customers receive clear, timely, and helpful communication throughout the process. Main Work Tasks: Handle incoming customer requests by phone and email Identify the customer’s service needs Log all customer requests in SAP Interaction Center Create and follow up unplanned service work orders covering METTLER TOLEDO products Update service-related data (e.g., initiate updates of equipment and services contracts) Manage/administer customer information in the CRM system Forward orders to service coordinators for scheduling Secure good data quality in SAP Interaction Center Cooperate closely with Service Back Office, Shared Service Center, Service Sales and Sales departments Qualifications: A minimum of 2 years customer service experience Comfortable with handling service requests via E-mail and phone Strong communication skills in Swedish, Norwegian and English, both verbally and in writing Additional Nordic language (Danish) is seen as a merit Good computer skills Experience working in CRM systems (SAP is seen as a merit) Service-oriented and structured way of working Able to handle multiple cases in parallel Upper secondary education or equivalent Personal Qualities: Take ownership of customer service requests and works proactively to resolve them efficiently and effectively. Ensure that every customer receives professional, courteous, and helpful service. Demonstrate a strong service-oriented mindset and genuine commitment to customer satisfaction. Recognize the importance of responding promptly, particularly when handling urgent customer needs. Communicate clearly, concisely, and professionally with customers and colleagues. Work independently, take initiative, and maintain a high level of accuracy and attention to detail. Is motivated by achieving goals and delivering high-quality results. Identify opportunities to improve processes and proactively contributes to ideas and solutions. Apply a practical, solution-oriented approach to everyday challenges. Our Offer to You We offer an exciting and evolving workplace within a global company. As an employee at METTLER TOLEDO, you will have access to benefits including collective agreement, pension plan, wellness allowance, and Edenred lunch benefit. Practical Information: Office location: Virkesvägen 10, Hammarby Sjöstad Working hours: 07:30-16:00 with flexible arrangements Start date: Immediately, based on notice period As part of the recruitment process, work-psychology assessments will be conducted via Alva Labs, along with a background check regarding criminal records. We look forward to receiving your application! About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.