Pie Systems

Join Our Journey 🚀 We're on a mission to reinvent the VAT refund experience for travellers across Europe and we’re looking for enthusiastic Customer Support to help us get there. This role is perfect for someone who thrives in a fast-moving environment, loves helping people, and wants hands-on experience in a growing fintech startup where ideas matter and your impact is visible from day one. The Product Pie Systems is revolutionising Tax-Free Shopping by providing a fully digitised end-to-end solution that eliminates the hassles of traditional processes. Our platform enables merchants to seamlessly facilitate VAT refunds while consumers can claim them easily through our app. The solution is free, offering consumers the market’s lowest fees and merchants the highest revenue share. With Pie Systems, there are no more paper forms, long queues, or excessive fees it's a straightforward and efficient experience for everyone. Role Description We are seeking a dedicated Customer Support professional to join our team in Copenhagen. This is a part-time, on-site role where you will play a key role in providing exceptional support to our customers. Daily tasks will include assisting customers with inquiries, troubleshooting technical issues, ensuring high levels of customer satisfaction, and working closely with internal teams to resolve escalations and provide feedback for continuous improvement. You will contribute to maintaining an exceptional user experience aligned with our goal to revolutionise Tax-Free Shopping. What You'll Be Doing Be the hero for travellers ✈️ You’ll be the friendly face behind the screen, helping tourists navigate their VAT refund: Validate and approve VAT refund claims. Support tourists via Intercom with clear, empathetic communication. Support our merchants 🤝 Our merchant partners rely on us and you to keep the engine running smoothly: Packing and sending materials to merchants across Europe. Deliver materials physically to merchants in Copenhagen. Answer merchant questions and provide high-quality support. Share insights from the field to help us continuously improve and build better processes. Your feedback helps shape how we operate tomorrow. In a startup, your voice really matters. What You Bring Fluent in English (must-have). French or German is a BIG plus, as well as Japanese and Chinese. Structured, systematic, and detail-oriented. Service-minded with a genuine passion for helping others. Strong communicator who enjoys solving problems. Results-driven and ready to take initiative. Why You’ll Love Working With Us Flexible hours (15–20/week) perfect alongside studies. Opportunity to work evenings and weekends if that suits your schedule. Work primarily from our Copenhagen office with occasional work-from-home days. Become part of a dynamic, ambitious fintech startup rethinking an entire industry. Real responsibility, real ownership, and immediate impact. Compensation & Reporting 160 DKK/hour You’ll report to Tim Vintervoll, Operations Manager Europe. Contract, terms and salary negotiation is handled by Nina Seidenfaden, General Manager Europe. Does this sound like you? If this sounds like you then we look very much forward to receiving your application!

Senior Lead Product Manager, Copenhagen Location: Copenhagen, Denmark Type: Full-time Reports to: Senior Group Product Manager Join a fast-paced startup with a global remote-first team working on building a new tourism marketplace and ecosystem, contributing value and delight to global tourists and local partners. We are setting out on this journey by first developing a frictionless solution for tax free shopping. Our service is free for retailers and revenue is generated by tax free requests from tourists. Among our hundreds of store partners are some of the best known brands and retailers in the industry. Pie’s growth has grown and accelerated over 10x YoY, and now powers tax free for stores in 7 countries, and for global brands including Helly Hansen, Adidas, Muji, etc. We have helped delight millions of tourists using Pie for tax free. Our product-first focus allows for features and decisions to be led by a customer-centric mindset. We’re analytical and ambitious - willing to do whatever it takes to empower our teams, and bring as much value as possible to our customers. What we're looking for We are looking for a Senior (lead) product manager to lead our product roadmap, team, and push the product forward. As a core member of our product and engineering team, you will help own our feature and innovation roadmap, reporting into our leadership, and managing a burgeoning product team across the globe. This role will focus primarily on products for our store and other partners as well as our tourist app. You will work cross-functionally with our global Sales, Business Development and Engineering teams to identify, implement, and measure new features and use cases. What you will be working on Drive the strategy, tactics, and timelines for building engagement across Pie products (consumer and merchant facing). Partner with engineering to build platforms and applications for customer data, personalization and experimentation Develop innovative and industry leading features and products that uniquely serve Pie’s store partners and differentiate via design and clever applications of data Inspire your cross-functional peers in order to build a strong partnership in delivering excellent products and services Scope and define integration projects with other technology partners Help serve as the “glue” between business, operations, sales, engineering, etc. Qualifications 7+ years of product management or equivalent experience Experience driving cross-functional growth initiatives that require deep analytical abilities and strong data analysis capabilities Strong customer empathy and experience shaping product direction and execution based on customer needs A hunger to tackle complicated and impactful product & business problems Strong strategic thinking, problem solving, and logical structuring abilities A humble and scrappy get-it-done mindset Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction Excellent verbal and written communication skills Mentorship and management to help grow our product team Bonus (Good to Have) Interest and experience in tourism/retail technology Fintech/payments experience Mobile advertising / marketing experience