Queue-it

About us Queue-it is a global tech scale-up that helps the world’s biggest brands manage their busiest online moments. Our virtual waiting rooms prevent website crashes and bot abuse, ensuring a smoother, fairer digital experience for billions of users. No matter the demand, we give businesses peace of mind so they can deliver the online experiences they’ve worked hard to create. At Queue-it, our strength lies in our people. With a team representing 40+ nationalities across offices in Denmark, the U.S., South Korea, Japan and Australia, we thrive in a global, collaborative environment. Our workplace is enriched by diverse perspectives and teamwork across cultures. Position, purpose & impact As a Queue-it Customer Success Manager based in our Danish office, you will be a critical part of creating and maintaining Queue-it's solid relationships with a wide range of customers across the EMEA region with a focus on our DACH market. You'll build and develop partnerships by effectively supporting customers with their goals. We are looking for someone with a strong customer mindset who is quick on their feet and speaks German at a high professional level. The role in action: Empower customer success by developing an understanding of the typical business issues our customers face. Map Queue-it solutions to address their needs. Educate customers on our software. Ensure customers get maximum value from their investment in Queue-it. Track customer usage data, NPS, health indicators, etc. Identify and support growth opportunities, churn risk, downscaling, and win-backs. Partner with the technical engagement and sales teams to facilitate client relationships. Handle deliverables and mitigate risks. Keep great records within our CRM. Share findings from the customer base across the organization (sales, marketing, solutions, and development). Your toolkit: 2-5 years of Customer Success experience (or in a similar client-facing role). Previous experience influencing and meeting company revenue goals. Prior experience working for a SaaS organization within the IT industry, and/or handling government contracts preferred. Great written and verbal communication skills in English. High professional proficiency in German is required. We are looking for someone who is: Interested in technology and has a strategic commercial mindset. Articulate and comfortable interfacing with all levels in an organization, e.g. C-level, marketing, and technical positions. Strong in stakeholder management and has business acumen including understanding the decision-makers and the customer’s approval process. Able to handle multiple priorities effectively, and to prioritize tasks based on their overall urgency. Enthusiastic about delivering a great customer experience. A motivated focused person who can work both collaboratively and individually. Excited to work in a progressive, global, multilingual, multicultural organization. Skilled or open to be coached in MEDDPICC. Why join the Queue Your Copenhagen base You’ll work from our Vesterbro office in Copenhagen, Queue-it’s largest office and global headquarters. Designed for both collaboration and focus, the space includes open work areas, quiet rooms, and dedicated spaces for deep work. How we work At Queue-it, you’re trusted to work in a way that suits you best, supported by a strengths-based approach and a flat hierarchy inspired by Danish work culture. You’ll be part of a global team with colleagues from 40+ nationalities, where diverse perspectives, open dialogue, and cross-cultural collaboration are part of everyday work. Community and everyday life We make time to connect, with regular social activities, ping pong, foosball, daily snacks, fresh fruit, great coffee, and access to a subsidized canteen in the building. It’s a workplace that balances professional growth with a strong sense of community. What we’re about At Queue-it, we help leading brands like Ticketmaster, Sky Mobile, and Peach Aviation navigate their busiest days with confidence. Our virtual waiting room keeps websites running smoothly during high-traffic events, creating fairer, more reliable online experiences for billions of users. We’re also a global team of 40+ nationalities working across Denmark, the U.S., South Korea, Australia, and Japan. We believe in trust - in the digital experiences we protect and in the culture we build together. Here, we take a strengths-based approach, encouraging people to do what they naturally do best. You’ll join a supportive environment where individuality is valued and collaboration matters. And yes, we like to have fun. From monthly events to cultural celebrations and learning initiatives, we make time to connect, recognize one another, and enjoy the Queue. We are empowered by trust and strengthened by people.

Position, purpose & impact As our new Senior Manager, you will own and grow a portfolio of enterprise customers across Europe, Australia, and New Zealand. Combining strategic account management with consultative sales, you will strengthen partnerships, identify growth opportunities, and expand commercial value within customer accounts and affiliated organizations. You will hold the commercial ownership for your customers, driving expansion, retention, renewals and cross-sell while also building trusted relationships with senior decision-makers. Through executive business reviews and strategic account planning, you will help customers realize greater value from Queue-it and maximize Net Revenue Retention (NRR). Consequently, you will lead commercial negotiations, and collaborate closely with Customer Success, Solutions Engineering, Product, and Marketing. Your toolkit At least 5 years of experience in Account Management, Account Executive, Customer Growth, or another quota-carrying B2B SaaS role. Experience selling SaaS solutions to enterprise organizations within e-commerce, public sector, and financial services. Demonstrated success retaining and growing existing enterprise customer relationships (+90% GRR). A proven track record of generating revenue through renewals, upsell, and cross-sell, achieving 100%+ NRR. Experience managing enterprise customers with significant annual recurring revenue (ARR). Owned end-to-end commercial relationships and negotiated complex enterprise agreements, directly managing the redlining process to align Master Services Agreements (MSAs), Statements of Work (SOWs), and SLA frameworks with corporate risk and legal parameters. Strong business acumen and the ability to build credibility with Director, VP, and C-level stakeholders. Excellent written and verbal communication skills in English. Additional European language skills are an advantage. The ability to work independently in a fast-paced, international environment. The role in action Manage and grow enterprise SaaS accounts across Europe, Australia, and New Zealand. Own retention, renewals, upsell, and cross-sell to drive strong GRR and NRR. Build account plans that grow value and revenue. Identify growth opportunities across customers, affiliates, and high-value enterprise portfolios affiliates. Engage confidently with stakeholders. Lead commercial, redlines, MSAs, SOWs, and SLA negotiations. Run executive business reviews and planning sessions with clear commercial insight. Partner cross-functionally to deliver outcomes for enterprise customers. Keep CRM forecasts and pipeline data accurate. Advise customers while balancing value creation protecting Queue-it’s commercial goals. Why join the Queue Your Copenhagen base You’ll work from our Vesterbro office in Copenhagen, Queue-it’s largest office and global headquarters. Designed for both collaboration and focus, the space includes open work areas, quiet rooms, and dedicated spaces for deep work. How we work At Queue-it, you’re trusted to work in a way that suits you best, supported by a strengths-based approach and a flat hierarchy inspired by Danish work culture. You’ll be part of a global team with colleagues from 40+ nationalities, where diverse perspectives, open dialogue, and cross-cultural collaboration are part of everyday work. Community and everyday life We make time to connect, with regular social activities, ping pong, foosball, daily snacks, fresh fruit, great coffee, and access to a subsidized canteen in the building. It’s a workplace that balances professional growth with a strong sense of community. What we’re about At Queue-it, we help leading brands like Ticketmaster, Sky Mobile, and Peach Aviation navigate their busiest days with confidence. Our virtual waiting room keeps websites running smoothly during high-traffic events, creating fairer, more reliable online experiences for billions of users. We’re also a global team of 40+ nationalities working across Denmark, the U.S., South Korea, Australia, and Japan. We believe in trust—in the digital experiences we protect and in the culture we build together. Here, we take a strengths-based approach, encouraging people to do what they naturally do best. You’ll join a supportive environment where individuality is valued and collaboration matters. And yes, we like to have fun. From monthly events to cultural celebrations and learning initiatives, we make time to connect, recognize one another, and enjoy the Queue. We are empowered by trust and strengthened by people.

Product Manager Queue-it orchestrates online traffic at massive scale. Every year, we handle billions of visitors and help our customers ensure fair access to their websites while protecting their infrastructure. Our product portfolio is growing, and we are exploring new opportunities shaped by the rapid rise of agentic AI and bots. This is a chance to work on technically complex products where scale, reliability, and customer impact genuinely matter. The role is based in Denmark, where you will join a welcoming, international office with colleagues from many different nationalities. Product Management at Queue-it As a Product Manager at Queue-it, you will own one or more products in a highly technical domain. Our platform operates at massive scale, so technical understanding matters. You will work closely with engineers, UX, and other PMs who are fluent in architecture, high-load systems, and low-latency distributed technology. We care deeply about delivering value to our customers and their visitors. That means understanding problems before deciding what to build, testing ideas through prototypes, and delivering increments that create meaningful outcomes. What you will be doing Own one or more products in our platform and make sure we deliver both value and quality. Lead discovery as a team effort, working closely with UX and engineering to understand customer problems before deciding what to build. Work with stakeholders across the business to create alignment around product priorities. Focus on outcomes, not just feature delivery, and use evidence to guide product decisions. Work closely with customers to understand their needs and turn insights into product opportunities. Help shape product strategy and vision and create excitement around where the product is going. You will fit right in if you Are a nice person. Have strong technical understanding, including architecture and distributed systems. Can talk technology fluently with engineers and enjoy going deep when needed. Are data-driven and like to base decisions on evidence rather than assumptions. Enjoy discovery and know how competitive analysis can sharpen product direction. Use prototypes and experiments to learn before committing to building. Are pragmatic and know how to scope a feature without losing sight of the bigger product goal. Understand that the job is not done when a feature is delivered, but when it has created the intended outcome. Love talking to customers and creating excitement around product strategy and vision. Understand that being a PM is a demanding job with many different areas that need to be handled well. While these are traits we find important, we know that people come from different backgrounds and bring different strengths. So, if you don’t check all the boxes, we’d still love to hear from you.