tamigo

Turn complex implementation into success stories At tamigo, we are more than just a SaaS company. We are the trusted partner for Workforce Management across Europe, helping well-known international retail and hospitality brands make their daily operations more efficient and transparent. Every day, more than 300.000 customers rely on our intuitive solution to manage their workforce more easily and efficiently. As our new Implementation Consultant for the French market, you will bridge the gap between our Workforce Management solution and the day-to-day needs of our customers. You will guide customers through the implementation phase, advise on the optimal use and configuration of tamigo, and provide training to key users. What you will do Implement, configure and train customers on tamigo throughout their implementation phase Manage both large and small projects, keeping scope, timeline and budget on track so customers go live successfully Advise customers on the optimal setup and use of tamigo for their business Collaborate with colleagues across our European offices to bring the best experience to our customers Take on consultancy tasks for existing customers and contribute to pre-sales activities You bring Native-level French and professional English, both written and spoken An analytical approach to understanding how a customer's business works, so you can configure tamigo to fit it The ability to explain technical concepts clearly to both technical and non-technical audiences, with a genuine focus on customer success and satisfaction Experience in project management, consultancy or Saas Experience in hospitality or retail is a plus Your approach to work Curious and eager to learn, with a hands-on attitude and a real appetite for taking on tasks Structured and organised, able to keep multiple projects moving without losing the detail A clear and empathetic communicator who builds strong relationships with different stakeholders Collaborative, pragmatic and solution-oriented, with a problem-solving mindset What tamigo offers you A chance to work closely with prominent national and international brands Close collaboration with colleagues across Europe A growing, international SaaS company where initiative and an entrepreneurial spirit are welcomed A pleasant working environment with social life The role is based in our office in Copenhagen, Denmark. Get to know the solution you will roll out! https://tamigo.com/free-trial - sign up using ‘Candidate’ as your company name and try tamigo for yourself. Want to know more? Visit us at tamigo or get in touch with our recruitment team directly via below email address. Please note that you must have a clean criminal record, and a valid EU work permit to be considered for this position.

Love problem solving? Become the expert our French customers rely on. At tamigo, we are the trusted partner for Workforce Management across Europe, assisting well-known international retail and hospitality brands in making their daily operations more efficient and transparent. As our new Customer Support Specialist, you help our French customers keep their daily operations running smoothly. It is not just about closing tickets: a customer runs into a problem, you dig in, work out what is really going on and turn that into a solution. Along the way, you become an expert in our Workforce Management software and learn to explain technical matters in a way that genuinely helps people move forward. You'll work closely with our customers in the French market, the Customer Experience department and colleagues across tamigo. From day one, you're a full member of the team What you will do Support customers in the French market by email and phone, providing technical help and troubleshooting Train and enable customers to get the most out of tamigo Help with contract renewals and translate documentation from English into French Build product and market knowledge and turn it into real value for the customer Close the knowledge gap for our customers and make a tangible impact on their daily operations Contribute to internal projects and system optimisations You are the right candidate if: You speak and write French at native level, plus professional English You are curious, technically minded and patient – you would rather get to the root of a problem than simply tick it off You have experience in Customer-facing roles supporting French customers and knowledge of French labour laws are a plus What tamigo offers you A full-time position in a truly international, growing SaaS company The chance to build deep product expertise and grow your career in customer support or customer success A friendly, flat team spread across Europe, with colleagues who help you get up to speed quickly A beautiful office next to Østerport station, with a healthy, delicious catered lunch Health initiatives and fun social events all year round Try the product you'll be supporting Explore the solution you'll become an expert in: https://tamigo.com/free-trial Sign up using 'Candidate' as your company name - and tell us what we could do better. Questions about the role? Reach out to our recruitment team directly at julio.garcia@tamigo.com . Please note that you must have a valid EU work permit to be considered for this position.

Are you a SaaS-savvy German speaker? Shape Customer Success in DACH! At tamigo, we are more than just a SaaS company. We are the trusted partner for Workforce Management across Europe, assisting well-known international retail and hospitality brands in making their daily operations more efficient and transparent. As a Customer Success Manager (CSM), you drive growth and loyalty by ensuring that customers achieve maximum value from our solution. You act as their trusted advisor and proactively identify expansion opportunities, generate referrals, and secure high engagement. Your core responsibility is to own a portfolio of customers (primarily in Germany, Austria and Switzerland) and cater to the different needs across different types of customers. You are your customers’ main point of contact, you offer advice and assistance to help them reach their objectives through our SaaS solution, and you actively grow your accounts. What you will do Retain: Ensure good user adoption and customer engagement. You understand your customer base, and you make it a priority to constantly help the customer use tamigo in the best way possible based on their overall goals. Nurture: Strengthen relationships with customers through your functional expertise. You are a reliable partner who optimises the experience of each customer and demonstrates how tamigo can meet their specific needs. Grow: Identify and pursue growth opportunities. You support the business goals of our customers, and you identify and pursue opportunities for expansion, upselling and cross-selling. You will work alongside four international CSMs in the Customer Experience team. You are the right candidate if · You speak and write native level German, and professional English. · You have at least 2 years of experience in a SaaS company, preferably within Customer Success Management or Key Account Management. · You have excellent relationship building and stakeholder management skills and know that business relations are best established by creating real business value. · You combine proactiveness and creative thinking with business acumen and a comprehensive grasp of IT. Main job responsibilities · Take complete ownership of your portfolio and help customers achieve tangible business value using tamigo. · Actively promote upselling and cross-selling opportunities, presenting timely value propositions to customers. · Generate sales leads through active referrals, engaging with key advocates, and driving expansion into new markets. · Collaborate with colleagues in Sales and Implementation to ensure a high-quality handover. · Follow up on renewals and manage yearly price adjustments. What tamigo offers you · An exciting position in which you work closely together with high-profile customer brands within retail and hospitality. · A growing and international SaaS company, where initiative and an entrepreneurial spirit are welcomed. · Close collaboration with colleagues across Europe. * Get to know the solution you will promote! https://tamigo.com/free-trial Sign up using ‘Candidate’ as your company name and test our solution for yourself. …. Oh, and did we mention the perks? We've got pension, private health insurance, a stunning office in the heart of the city, delicious catered lunches every day, and awesome social events that bring us all together for some fun! Please note that you must have a clean criminal record and a valid EU work permit to be considered for this position. The role is based in Copenhagen with minimum 3 days per week in the office. Want to know more? Visit us at tamigo or get in touch with our recruitment team directly: julio.garcia@tamigo.com .