Customer Support - French Market (Internship)

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Mission Join Qonto as a Market Product Marketing Manager intern and play a hands-on role within an established, recognized team. This team is a true cornerstone of the company, bridging product teams, local marketing teams, and central teams in a dynamic, innovation-driven environment. Use this internship to contribute directly to Qonto's Market strategy: support the Market PMMs, help them optimize product communication materials, and set up automated processes to support customer-facing teams (Sales and CSD). What you will do As a PMM intern, you will contribute to concrete deliverables across four areas: Market Intelligence: Analyze competitors across core and new markets to identify positioning opportunities and support strategic decision-making. Sales & CS Enablement: Produce practical resources, including pitch decks, one-pagers, trainings, and demo videos, that help client-facing teams articulate Qonto's value. Product Communications: Translate product updates and feature releases into clear, audience-ready messages for internal and external stakeholders. Channel Experiments: Partner with the Social Media, Community, and Events teams to test new approaches to product communication and build reusable playbooks. Throughout, you will be expected to: Leverage AI tools to improve your productivity, challenge your own assumptions, and raise the quality of your output. Propose initiatives to automate or simplify your tasks. What you can expect This internship is a chance to work with many different teams and to discover a role that is both challenging and creative. You will join the Market PMM team and collaborate closely with Product, Sales, Customer Success, Growth, and Social Media stakeholders. From day one, you will work on projects with real visibility and measurable impact. The role offers meaningful exposure to fintech, product positioning, customer insights, and structured problem-solving in an international scale-up environment. Tools you will use regularly include Notion, Google Slides, Figma, and AI-assisted workflows. About your future manager Your manager will be a Staff Product Marketing Manager from Qonto. The management style is built on autonomy: they will push you to understand the "why" behind each project and to develop your own judgment from day one. About you You have strong written and verbal communication skills, with the ability to simplify complex topics into clear, compelling materials. You have prior experience or solid academic grounding in market research, competitive analysis, marketing, or product-related topics. You are genuinely curious: about people in general, and about products (how they work and why we build them), preferably with an interest in fintech, product, and the mechanics of how teams position our product and make it relevant to our clients. You are structured, proactive, and solution-oriented, with an eye for visual quality and attention to detail. You are comfortable experimenting with AI tools and eager to integrate them into your daily workflow. You are fluent in English. French is a plus.

LIVE THE MUSIC WITH US From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further! We believe music is all about embracing the things that make us different. Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration. Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world. Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives! **Join Us** JOB DESCRIPTION 6 months internship from September 2026. We are looking for an Offers & Payments Operations Intern to join the Payment Operations team within the Customer & Monetization Business Unit (Product & Tech division). You will work at the intersection of business and tech, giving you exposure to diverse teams and the full lifecycle of Deezer's B2C subscription offers. You will report to the Offer & Payment Analyst and play a key role in ensuring our B2C offers launch smoothly, operate reliably and reach our users across all platforms while maintaining seamless payment lifecycles. What you will do: * Offers management : support the team in coordinating offer launches with cross-functional teams, manage promotional codes delivery, perform QA and health checks to ensure offers run smoothly across platforms * Subscriptions monitoring & operational support : challenge and optimize current subscription flows monitoring methods, investigate payment related issues and collaborate with the Payment Engineering team to implement solutions QUALIFICATIONS This role is excellent for a person with: * Currently enrolled in a Bachelor's or Master's program from a business/engineering school or university * Good organizational skills and ability to manage multiple tasks simultaneously * Analytical mindset with strong attention to detail * Ability to collaborate with diverse stakeholders and adapt in a dynamic environment * Fluency in English * Proficiency with Google Suite (Sheets, Slides, Docs) * Knowledge in SQL and data visualization tools (Looker Studio, Tableau) or a strong willingness to learn At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou Additional Information At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding : * Regular Diversity & Inclusion internal and external talks * Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+ * Multiple e-learnings and mandatory training sessions for all managers * English and French courses for all, so that everyone can connect and feel included Beyond benefits like health insurance, transportation, we offer you extra perks like: * A Deezer premium family account for free * Access to gym classes * Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong. * Deezer parties several times a year and drinks every thursday * Allowance for sports, travelling and culture * Meal vouchers * Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo! * Hybrid remote work policy If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!