Retail Operations Excellence Manager

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. WHAT YOU’LL BE DOING As the Regional Retail Operations Excellence Manager, you will be the subject-matter expert driving operational excellence across Georgia, Kazakhstan, and Azerbaijan. Your goal is to improve our partners’ Perfect Order Fulfillment Ratio (POFR) by reducing Orders with Unfulfilled Items (UFI) and Merchant Cancellations. You will build connections and deep knowledge up from the venue-level, support Account Managers in ops excellence topics, and act as the bridge between stores, Wolt, and your regional counterparties. DAY-TO-DAY IN THIS ROLE YOU’LL: Operational Projects * Manage local rollout of global initiatives and new operational products and processes (e.g. substitutions, inventory adjustments, Picker Application updates) and ensure partner readiness * Run pilots and share learnings globally to improve picking efficiency, inventory management and item data quality * Conceptualize and project manage initiatives that will improve country and partner operational efficiency and fulfillment reliability (picker incentive programmes, implementation of picking routes etc) Performance Management * Track and analyse Perfect Order Fulfillment Ratio, and its most important sub-drivers * Identify root causes for low operational performance and define actionable improvement plans together with partners and their Account Managers * Distinguish between behavioural, process, and data/integration-driven performance issues * Lead recurring operational reviews with major merchants and follow up on agreed actions In-Store Operations & Training * Build and maintain strong relationships with store managers and regional managers * Conduct regular store visits, staff training, and picker coaching making sure all venues are working based on best proven practices.  Cross-Functional Collaboration * Work closely with Regional Ops Heads, Product, Support and other functions on key topics like substitutions, data accuracy, and venue unavailability reduction * Influence merchant leadership to prioritize operational excellence alongside commercial goals Knowledge Sharing * Document best practices, wins, and challenges efficiently in country forums * Support peers across regions by proactively sharing learnings including to leverage AI tools to scale your own expertise to other partners and countries OUR HUMBLE EXPECTATIONS  * 4-5 years of experience in retail, supply and operations management, account management or similar field roles in ecommerce * Strong analytical mindset; comfortable with data tools (Excel, Looker, or similar). * Excellent communication and stakeholder management skills; while having the ability to lead their own work and taking initiative * Hands-on, proactive, and comfortable working both on-site and cross-functionally online * Open for travel to Kazakhstan & Azerbaijan (70% of time)  * Fluent in English, Russian and Georgian  WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!  We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Polène

POLENE Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong growth and international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you. Join us and contribute to this adventure as we continue to expand our retail presence and elevate the client experience across North America. JOB DESCRIPTION The Retail Operations Lead, North America is a pivotal role in bridging Polène’s global standards with the realities of the North American market. Based in New York City and reporting to the Area Manager, this person is responsible for adapting and implementing HQ strategies and operational frameworks to support both the existing retail network and upcoming store openings across the region. By partnering closely with HQ Retail teams and local boutique teams, this role ensures the strong execution of company strategy, drives operational excellence, and supports a consistent and elevated brand experience. The Retail Operations Lead plays a key role in translating global processes into practical, store-friendly solutions that fit local realities while preserving brand standards. This is a highly hands-on role. Beyond analytical rigor, the person in this position must be willing to spend significant time on the ground in boutiques to understand operational realities, identify pain points, and turn observations into clear, actionable improvements that support store teams without adding unnecessary complexity. KEY AREAS OF FOCUS * Localize and implement global operational standards across North America * Adapt and execute operational tools, frameworks, and projects from HQ * Support the local execution of retail network expansion in partnership with HQ * Facilitate communication between HQ and the North America retail network * Drive operational consistency and performance through the application of KPIs and best practices RESPONSIBILITIES SALES & PERFORMANCE ENHANCEMENT * Analyze retail reporting, including daily sales, KPIs, and traffic, and provide localized insights and actionable recommendations * Partner with HQ to follow up on global retail projects and support stores in achieving defined KPIs * Benchmark and adapt retail best practices from HQ and the market to elevate operations, service, and presentation * Collaborate with HQ Retail Operations to support the local execution of sales-driving and profitability initiatives STORE OPERATIONS EXCELLENCE * Adapt, update, and implement HQ SOPs to meet local market requirements while preserving global brand standards * Lead and support operational training to ensure protocols are understood and applied effectively in store * Refine local operational processes based on HQ guidelines, business needs, and field feedback * Manage local vendor relationships and contracts, centralizing purchasing and payment processes in line with company policy * Oversee the local execution of global standards related to uniforms, grooming, and operational tools, including associated budgets * Support new store openings by ensuring operational readiness across key workstreams such as tools, supplies, process setup, stock flow coordination, and store opening checklists STORE COMPLIANCE & STANDARDS * Ensure all local SOPs align with both HQ standards and local compliance requirements * Guarantee daily store and POS operations adhere to Polène policies and procedures * Plan and execute audits related to stock, staff administration, and store documentation in line with the global audit framework * Follow up on audit findings through corrective actions, coaching, and escalation where needed * Promote a strong compliance culture to protect employees, clients, and brand assets REQUIREMENTS * Strong analytical skills with the ability to translate data into practical, actionable, store-ready plans * Pragmatic and hands-on mindset, with the ability to operate both strategically and operationally * Strong command of Excel, PowerPoint, and digital tools; SAP knowledge is a plus * Excellent communication and influencing skills, with the ability to work effectively across HQ, stores, and cross-functional stakeholders * Strong organizational and project coordination skills, especially in fast-paced and scaling retail environments * Professional, proactive, and calm under pressure * High standards and strong attention to detail, with a commitment to operational excellence and brand consistency * Strong leadership and teamwork capabilities, with empathy and a collaborative mindset * Fluency in English, both written and spoken; French is a plus * Willingness to travel domestically and internationally as required Compensation & Benefits * Competitive salary range $70,000-$85,000. * Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them. * Dental & vision insurance with employer contributions. * 401(k) plan. * Paid Time Off, including vacation and sick time. * Employee discount on our full range of leather goods and jewelry. * Commuter benefits, for transit (pre-tax, where applicable). * Opportunities for growth within our expanding U.S. retail network. * A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.   If you’re passionate about luxury leather goods, team leadership, and performance, apply now and help define the next chapter of Polène in North America!   Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.

Westwing

JOIN OUR TEAM As Senior Retail Operations Manager, you will take full ownership of inventory planning and in-season steering for one of Westwing’s fastest-growing business areas: our Stores. Your mission is to build and run scalable processes to ensure optimal product availability while proactively identifying and managing inventory risks. This role sits at the heart of our Store expansion strategy and is a key driver of revenue growth. It offers a unique opportunity to build from the scratch and continuously refine structures and processes, leaving a visible footprint on how Westwing Stores scale and expand. This position is unlimited and based in Munich. WHAT YOU'LL DO * Forecast customer demand and define seasonal pre-order quantities, applying learnings from Store performance and past seasons, in close alignment with the central Demand Planning team to ensure availability for seasonal changes * Take full ownership of Store inventory and in-season steering to ensure optimal product availability based on sales performance, productivity, seasonality, and expected demand * Translate actual Store performance vs. expectations into concrete in-season actions together with Commercial and Central Demand Planning teams, including replenishment adjustments, replacement recommendations, and measures to mitigate availability risks or overstock * Ensure efficiency and accuracy across the end-to-end inventory and logistics flow by defining requirements, steering execution, aligning stakeholder and securing that the right quantities are delivered to the right Stores at the right time * Build and scale the above mentioned processes from the current status and act as a key driver of process excellence by implementing automation, analytical improvements, and scalable workflows to increase forecasting accuracy, inventory precision, and operational efficiency YOU COME WITH * 5+ years of experience in inventory management, demand planning, supply planning, or a related commercial role * Degree in Supply Chain, Retail Management, Business Analytics, Business Administration or a related field * Proven track record of building new processes, structures, or operating models in fast-growing or evolving business environments * Experience designing, implementing, and continuously improving forecasting models and optimise inventory levels * Excellent communication skills and the ability to translate data into clear actions * A structured, proactive, and solution-oriented mindset with a strong sense of ownership * Experience working cross-functionally with Commercial, Logistics & Supply Chain teams * Strong analytical skills and proficiency in Excel, SQL and BI Tools (e.g. Tableau) * Fluency in English and German with ability to communicate with international colleagues WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with ideally 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Stores