Technical Support Advisor - Bókun (French Speaker)

Tripadvisor

About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 3 times per week in our Oxford office. Attendance for day shifts, late/evening shifts will be home based. Working Hours: 40 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. The shift will be from 12:00 AM UK time to 8:30 AM UK time. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays.   Who are we looking for? As an Escalation Resolution Associate, you will support customers by resolving queries across phone, chat, and email, with a focus on delivering high-quality, consistent service. You’ll handle complex and escalated contacts, including cases with legal, regulatory, governmental, or PR considerations, managing each with care and sound judgment. You’ll also support day-to-day operations by assisting with booking-related queries, providing basic technical guidance, and helping both customers and agents find clear, effective solutions. You’ll use a range of tools to review customer accounts, interpret policies, and resolve issues efficiently. You’ll also partner with your Team Manager on projects that improve processes, team performance, and overall service delivery. You will be responsible for highlighting opportunities to mitigate customer experiences to prevent reoccurrence by raising appropriate escalation forms for Supplier, Offline support or online issues. This will be a key part of your role.  This is a fast-paced environment where you’ll take initiative, stay solution-focused, and step in where support is needed. If you enjoy helping people and solving problems, this role could be a great fit.   BASIS REQUIREMENTS  * Minimum broadband connection: 25MB download and 10MB upload via Ethernet (no Wi-Fi). Proof required * At least 6 months’ experience in customer service (office or call centre) * Quiet home working environment with direct Ethernet connection * Strong written and spoken English * Confident typing, phone, and computer navigation skills * Ability to work in a high-pressure environment while maintaining quality * Flexibility to work across shifts, including weekends and public holidays   ADDITIONAL SKILLS Customer focus * Put customer needs first and show empathy in every interaction * Take ownership and follow through on issues * Handle conflict and set clear expectations * Identify needs and provide the right solutions Communication * Communicate clearly and concisely with customers and colleagues * Keep accurate and thorough case notes * Understand issues quickly and respond appropriately * Write clear, grammatically correct responses Problem solving * Approach problems logically and use sound judgment * Make timely, effective decisions for the customer * Stay curious and open to learning * Work independently and stay solution-focused * Prioritise tasks to manage workload effectively   PREFERRED QUALIFICATIONS  * Previous call centre customer service experience * Experience supporting customers across multiple channels (phone, chat, email, social) * At least 6 months’ experience handling escalated contacts with legal, regulatory, governmental, or PR considerations   What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-JP #LI-Hybrid

Quinyx AB

Do you speak fluent Swedish, English… and “calm human who fixes things”? Quinyx is looking for a First Line Customer Support Advisor to be the friendly voice our customers reach when tech gets tricky. You’ll solve problems, answer questions, escalate the truly mysterious stuff, and generally save the day—mainly via phone and email. If you love helping people, enjoy a good troubleshooting puzzle, and don’t mind coming into the office at least twice a week, we might just be your next happy workplace. Bonus points if you’re equally comfortable talking APIs and people. 😄 🧩 The Role Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue. This role focuses on providing customer support to our Swedish and English-speaking customers. As a First Line Customer Support Advisor, you will be the primary point of contact for customers who speak Swedish or English. You will handle incoming inquiries, solve customers’ technical questions, and provide consistent and efficient support to our customer base. We would like our new colleague to be able to come into the office a minimum of 2 times per week. All candidates need to be fluent in both Swedish and English. 🔍 What you’ll do Providing first-line technical support to all international Quinyx customers mainly via phone and email. Use troubleshooting experience and available resources to resolve customers' issues. Report on and follow up on any defects that are found. When necessary, escalate issues to RnD and Second Line. Develop strong relationships with internal departments and communicate with people at all levels of the organisation. Support other parts of the organisation with questions about Quinyx’s products and customers. Business fluent in both Swedish and English. ✅ What we’re looking for Service-oriented with a customer-focused mindset. Analytical and a “people person” with a great, humble attitude. Self-motivating with the ability to multitask, prioritise, and strong time management skills. Able to plan own time and workload as well as meet deadlines. A true team player with a willingness to share knowledge and experience. Strong written and verbal communication skills. Able to relate to and relay information to individuals in a variety of roles, including those with technical and those with non-technical understanding. 💙 Why Quinyx? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe—ranging from retail and hospitality to logistics and healthcare—with smart, mobile-first solutions. Here, you’ll find: A truly international team with colleagues from all over the world 🌍 A flexible and hybrid-friendly work culture 🧘 Opportunities to grow, take ownership, and make a real impact 📈 An open, inclusive, and fun environment where your ideas matter 💡 🎁 What we offer Flexible work hours and a hybrid setup with at least 2 days from the office. Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan. On-market pay. 📬 How to apply & Our process Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like: Fill out a short application. Get invited to complete our psychometric and objective assessments through Alva Labs. Screening call with our Talent team. Meet the hiring manager. Complete a role-specific assessment (technical questions or case). Final interview (in-office). References & background checks. 🙌 Quinyx is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience. Happy Workforce, Happy Business!

Datadog

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes * Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. * Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements * Participate and prepare for Monthly and Quarterly Business Reviews with customers * Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products * Continuously evolve best practice to technical product adoption and customer success Who You Are: * Someone with a solid technical grounding and hands-on experience of IT Operations * Confident in your hands on experience AWS, Azure or GCP * Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. * Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. * Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. * Able to sit up to 4 hours, traveling to and from client sites  * Able to travel via auto, train or air up to 30% of the time * Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space * Experienced using Datadog and/or other cloud monitoring tools Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.