Operations Manager (m/f/d)

Westwing

JOIN OUR TEAM As a Senior Operations Manager at Westwing, you will direct all daily distribution centre operations across our warehouse departments, focusing on resource capacity, inventory accuracy and a proactive safety culture. In this strategic and impact-driven role, you will thrive in a fast-paced environment where your communication and crisis-management skills will drive team growth and operational excellence during peak surges. You will act with ownership and pace to lead your area and elevate our operational standards, contributing directly to our vision of becoming the Superbrand in Design. This position is unlimited and based in Robakowo. WHAT YOU'LL DO * Direct and optimise all daily warehouse operations, ensuring seamless end-to-end execution across both Inbound (receiving, put-away, cross-docking) and Outbound (picking, packing, staging, shipping) departments * Forecast and manage labour, space and equipment requirements based on supply chain fluctuations to maintain optimal throughput and eliminate bottlenecks * Ensure strict inventory control and accuracy in collaboration with inventory teams, minimising shrinkage and maximising slotting efficiency through cycle counting schedules * Establish, monitor and elevate operational metrics and KPIs, including Inbound Dock-to-Stock time, Order Fill Rate, Picking/Packing accuracy and Cost Per Unit (CPU) * Mentor and develop a large, multi-shift team of supervisors, leads and associates, fostering a culture of high performance, accountability and open communication * Enforce strict compliance with local safety regulations (EHS) and corporate standards, actively driving a proactive, "zero-incident" safety culture * Lead continuous improvement initiatives (Lean, Six Sigma, 5S) to eliminate waste, optimise layout design and successfully integrate automation or warehouse technologies YOU COME WITH * 4+ years of progressive leadership experience in a high-volume, fast-paced distribution centre or warehouse environment * A proven track record of concurrently managing both high-volume Inbound and Outbound operations * Exceptional data literacy and analytical skills, with the ability to interpret complex warehouse metrics, manage labour management systems (LMS) and adjust staffing models in real time * Proven change and crisis-management skills, with the ability to navigate peak season surges, system transitions and supply chain disruptions with high emotional intelligence and decisive action * Strategic communication skills and strong interpersonal abilities to effectively align front-line floor workers with executive leadership * Fluency in both English and Polish (written and spoken) is required WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest * Subsidised daily lunches (you choose what you want!) ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Operations

Westwing

JOIN OUR TEAM As a Project & Process Improvement Specialist, you will lead strategic initiatives within our Polish e-commerce warehouse, supporting the growth of a premium German furniture brand expanding across Europe. You will be responsible for planning, executing, and optimising cross-functional projects that improve operational efficiency, scalability, and customer satisfaction. In this role, you will work closely with local warehouse teams and act as a key interface to our German headquarters in a dynamic, international environment. This position is a maternity cover contract for 18 months, with the possibility of extension depending on business needs and performance and based in Robakowo. WHAT YOU'LL DO * Lead end-to-end warehouse projects such as process improvements, system upgrades, layout changes, automation, and digital initiatives * Plan and execute projects by defining scope, timelines, budgets, and resources in line with business objectives * Coordinate cross-functional teams (Logistics, IT, HR, Finance) and external partners in an international environment * Act as the key interface between Polish warehouse operations and German headquarters, ensuring transparent communication and alignment * Use data, reporting tools, and AI-supported analyses to identify inefficiencies, assess risks, and drive operational improvements * Support change management, workshops, and training initiatives to ensure sustainable implementation of new solutions YOU COME WITH * A Bachelor’s degree in Logistics, Engineering, Business Administration, or a related field * 3+ years of experience in project management within logistics, warehousing, or e-commerce environments * Strong understanding of warehouse operations, process optimisation, and lean methodologies * Experience working with project management tools, ERP/WMS systems, and data-driven or AI-supported optimisation approaches * Fluent Polish and a very good command of English (B2/C1) * A proactive, structured, and results-driven mindset with strong communication and stakeholder management skills WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * 20 to 28 days of paid holiday to rest, recharge, and come back ready to create * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest * Subsidised daily lunches (you choose what you want!) ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Operations & Logistics

Sereact

WHO WE ARE: We are a rapidly growing embodied AI company revolutionizing human labor. Leveraging cutting-edge robotics and advanced artificial intelligence, we develop transformative technologies that redefine how work is done across multiple industries—empowering businesses to streamline operations, boost productivity, and unlock new possibilities. OVERVIEW: As a People Operations Manager, you will own and support the day-to-day people operations functions that help our organization scale effectively. This is a highly operational, hands-on role focused on recruiting coordination, onboarding, employee experience, organizational processes, and supporting leadership across people-related initiatives. This role is ideal for someone who is highly organized, proactive, detail-oriented, and excited to help build strong operational foundations in a fast-paced startup environment. While this role will help shape processes and improve how the organization operates, this is currently an individual contributor role focused on execution rather than building or managing a large HR team. YOUR RESPONSIBILITIES: Onboarding & Employee Experience * Own onboarding coordination and ensure employees have a smooth and organized onboarding experience. * Coordinate new hire setup including equipment ordering, account provisioning, onboarding schedules, and internal introductions. * Maintain onboarding documentation, training resources, and onboarding checklists. * Help drive employee engagement initiatives, team events, and internal communication efforts. * Support employees throughout their lifecycle with the company. People Operations & Organizational Support * Coordinate and help manage feedback cycles, performance review processes, and employee check-ins. * Maintain organizational documentation including org charts, employee records, and internal systems. * Help establish scalable people operations processes and best practices. * Ensure consistency and follow-through across internal people-related processes. * Support leadership with scheduling, coordination, and follow-up on people operations initiatives. * Assist with office operations and administrative coordination as needed. Cross-Functional Support * Partner closely with leadership, recruiting, operations, and finance teams on hiring and employee-related initiatives. * Help ensure compliance with internal policies and operational processes. * Support ad hoc operational projects and company initiatives as the organization grows. Nice to have contributions (not requirements): Recruiting & Hiring Operations: * Support recruiting efforts by managing candidate pipelines, screening resumes, coordinating interviews, and maintaining strong candidate communication. * Partner with hiring managers to ensure an efficient and positive hiring experience. * Prepare offer letters, onboarding documentation, and hiring-related communications. * Maintain recruiting trackers, hiring metrics, and interview coordination processes. * Help improve recruiting workflows and hiring operations as the company scales. QUALIFICATIONS: Education and Experience * Bachelor’s degree in Human Resources, Business, Communications, Psychology, or a related field (or equivalent experience). * 4+ years of experience in people operations, recruiting operations, HR coordination, or employee operations roles. * Experience supporting hiring pipelines and coordinating recruiting processes across multiple stakeholders. * Experience onboarding employees in fast-paced or startup environments preferred. * Familiarity with HR systems, applicant tracking systems (ATS), and employee management platforms. * Experience maintaining organizational processes, employee documentation, and operational workflows. Skills * Extremely organized with exceptional attention to detail. * Strong written and verbal communication skills. * High level of professionalism and discretion with confidential information. * Excellent project coordination and follow-through abilities. * Strong interpersonal skills and a people-first mindset. * Comfortable operating independently and managing multiple priorities simultaneously. * Process-oriented with the ability to improve and scale operational workflows. * Proactive, dependable, and execution-focused. * Comfortable working in fast-paced startup environments with evolving priorities. * Strong administrative and operational problem-solving skills. WHAT WE OFFER: * A motivated team and an open corporate culture * Flexible work schedule: Remote or hybrid working model designed around high performance and collaboration. * Shape the future: Work for a market leader in AI-powered robotics and help define how North America scales. * Attractive remuneration: Competitive salary plus attractive bonus options tied to pipeline generation and business impact. * Career opportunities: Be part of a dynamic scale-up with clear development prospects in a rapidly growing market. * Direct impact: Build the systems and strategy that define how Sereact grows its commercial engine in North America. Compensation & Benefits: Base salary range: USD $110,000 – $140,000 (actual pay based on skills, experience, and location). Benefits: * Medical, dental, and vision insurance for you and your dependents * 401(k) with 100% company match * 20 days paid time off * Parental leave * Paid sick leave * Wellness or gym stipend * Learning and development support * Equity/Bonus Additional Information: * Employment may be contingent upon a background check consistent with applicable law. * We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other status protected by law.