Search results for "Handling complaints"

As a receptionist, you will coordinate with colleagues across different departments and help ensure smooth daily operations in accordance with Silver Resort’s standards and guidelines. You will be working at the front office of one of our hotels, Silverhatten or Kraja. You are a service-minded and positive person who enjoys meeting new people and working in a fast-paced environment. You are comfortable handling multiple tasks simultaneously and naturally provide support to both guests and colleagues. We believe you have previous experience in guest service or similar roles. You are fluent in English, and knowledge of German, French, or Italian is considered an advantage. Previous experience working in a hotel reception is also a strong merit. Main responsibilities: Assisting guests with check-in and check-out Providing guest service and information Handling complaints and problem-solving Cooperating with other departments Billing and administrative tasks

HYDAC är ett familjeägt, internationellt industriföretag med rötter i Tyskland och över 60 års erfarenhet inom hydraulik, system- och vätsketeknik. Med cirka 10 000 medarbetare globalt, 50 nationella bolag och ett starkt fokus på hållbara samt kundanpassade lösningar är HYDAC en stabil och långsiktig partner till industrin. I Sverige har HYDAC funnits sedan 1980 och består idag av cirka 80 medarbetare med huvudkontor i Spånga samt flera filialer och lokala kontor runt om i landet. Organisationen präglas av korta beslutsvägar, hög teknisk kompetens samt en kultur där samarbete och ansvarstagande står i centrum. Nu söker HYDAC Sverige en kundsupportmedarbetare som vill bli en del av ett sammansvetsat team och bidra till att utveckla kundsupportfunktionen i en verksamhet som befinner sig i förändring Om tjänsten Som kundsupportmedarbetare arbetar du brett genom hela kundkedjan och är en viktig länk mellan kunder, säljorganisation, lager och interna tekniska funktioner. Rollen kombinerar kundsupport, teknik, orderadministration och systemstöd och passar dig som trivs med struktur, ansvar och variation i vardagen. Du arbetar huvudsakligen skriftligt via CRM-system, men även med telefonkontakt. Du kommer att hantera ärenden från start till mål. I början ligger fokus främst på orderadministration, men rollen utvecklas successivt mot ökat tekniskt och affärsmässigt ansvar. Arbetsuppgifterna inkluderar bland annat att: Registrera, prioritera och följa upp ärenden i CRM enligt principen ”äldst först” Arbeta med order, retur, leveranser och certifikat Följa upp orderstatus i dialog med kund, sälj, inköp och lager Ge priser inom givna attestregler samt underhålla pris- och inköpslistor Stötta säljorganisationen inför avtalsdialoger Hantera reklamationer, produktavvikelser och krediteringar Besvara tekniska frågor och guida kunder och säljare till rätt lösning, exempelvis inom hydraulik eller närliggande teknikområden Använda interna tekniska nätverk vid behov, till exempel inom elektrifiering Skapa och uppdatera instruktioner, lathundar och processbeskrivningar Delta i och driva förbättringsinitiativ kopplade till arbetssätt, system och kundupplevelse Vid behov medverka på kundmöten och interna månadsmöten med kund Du blir en del av ett team på åtta personer som rör sig från tydliga ansvarsområden mot ett mer flexibelt arbetssätt där man täcker upp för varandra. Rollen kräver att du tar egna initiativ, fattar beslut inom givna ramar och självständigt söker information när den inte finns tillgänglig. Din profil:   Vi söker dig som är trygg i dig själv, gillar struktur och har ett genuint intresse för teknik och kundsupport i en B2B-miljö. Dessutom tror vi att du till övervägande del har eller åtminstone stor vilja till att lära dig: Erfarenhet av B2B-kundsupport Teknisk bakgrund, kunskap eller starkt tekniskt intresse Förmåga att arbeta strukturerat och systematiskt Erfarenhet av hydraulik eller närliggande områden (mekanik, industri, automation) Erfarenhet av SAP, CRM (gärna Dynamics 365) Vana av orderflöden, prisadministration, reklamationshantering och leveransbevakning Erfarenhet av reglerade branscher och certifikathantering Intresse för AI och digital utveckling God vana i Office-paketet Du erbjuds Kollektivavtal och 5 veckors semester Flexibla arbetstider med möjlighet till hybridarbete Friskvård och träningstimme på arbetstid Möjlighet till cykelförmån via Bikelease Hälsoundersökningar via företagshälsovård Möjlighet att påverka processer, system och kundupplevelse Kompetensutveckling inom hydraulik, CRM och affärssystem Tjänstepension (ITP1 eller ITP2) och terminalglasögon Hos HYDAC får du arbeta i ett stabilt familjeföretag med långsiktigt perspektiv, hög teknisk kompetens och en kultur där förändring, samarbete och utveckling står i fokus. Du anställs i en provanställning som sedan löper vidare till en tillsvidareanställning hos HYDAC och du utgår från HYDACs kontor i Spånga. Urval sker löpande - välkommen med din ansökan redan idag!

Can you stay cool under pressure while staying warm with people? Then you might be our next Assistant Manager. At Five Guys, we do things differently. Our ambition is to redefine the burger industry by focusing on quality and freshness. We don’t take shortcuts, no freezers, no pre-processed ingredients, just fresh produce and a passion for great food. But great food doesn’t make itself. It’s the people behind the grill, at the fryers, and in the dining area who make the difference. Our team creates the customer experience, which is why we care just as much about our people as we do about our burgers. What does an Assistant Manager do? As an Assistant Manager, you play a key role in the daily operations and long-term success of the restaurant. You ensure that everything runs smoothly, from team dynamics to customer experience and operational efficiency. Your responsibilities include: ✔ Leading and coaching Shift Managers and Crew by being a present and supportive leader, someone they can rely on. ✔ Creating a great work environment where people excel, feel comfortable being themselves, and enjoy coming to work. ✔ Ensuring food safety and hygiene by maintaining high standards in food handling, cleanliness, and compliance with hygiene regulations. ✔ Guaranteeing the delivery of perfect burgers and fries - every time. ✔ Making sure every customer leaves satisfied, handling any complaints quickly and professionally. ✔ Leading from the floor - working hands-on with your team, both in the kitchen and out with customers. ✔ Supporting the Restaurant Manager in daily operations - managing orders, deliveries, inventories, and P&Lwhile keeping the restaurant running smoothly. You ensure food is prepped efficiently to minimize waste and keep operations on track, all while planning for future success. ✔ Developing your team and building a strong talent pipeline - we want our employees to grow and take the next step. Not just any job. Not just any leader. We’re looking for a person who shares our belief that great leadership isn’t about having all the answers or taking up the most space in the room. Our manager’s most important mission is to create an environment where people feel a true sense of belonging and a space to grow. It’s about building trust, setting the right conditions for people to bring their best, and making sure they have what they need to excel, not just get through the day. We’re looking for someone who wants to do just that, every day To succeed in this role, you need to be a strong communicator, but your true superpower is listening, making both employees and customers feel heard. Let’s be honest, running a Five Guys restaurant is intense. The pace is high, the expectations even higher, and every day brings new challenges. In the middle of it all, we need a leader who creates stability, fosters a culture of support, and builds a workplace where people thrive and want to return every single day. Who are you? If you recognize yourself in the following, this might be for you: ✅ You are a humble leader who leads with intention and empathy, always focusing on your team members’ needs and creating a sense of safety and clarity for them. ✅ You act quickly and honestly. You get things done, provide feedback when needed, and never hesitate to address behaviors that could harm the team or the Five Guys culture. ✅ You thrive in fast-paced environments. If you prefer a job where things move slowly, sorry, this isn’t for you. ✅ You have a strong ability to create structure. Things move fast here, and you ensure that everything runs smoothly. ✅ You have 2+ years of experience leading a team and operations within a restaurant or café. You understand what it takes to run a successful operation. ✅ You are proficient in spoken English.

WHY OATLY? Across the world people’s consumption habits and diets are evolving to be more plant-based. Enter Oatly, the #1 oat based dairy alternative producer in the world with products spanning multiple categories. Our sole purpose as a company is to make it easy for people to eat better and live healthier lives without recklessly taxing the planet's resources in the process. Sustainability, nutritional health and trust are at the heart of what we do. We are building a culture that constantly upgrades each other so we can upgrade the planet. This is a company that shows great respect and a fearless approach to make positive change. Does this feel exciting? Well, this is where you come in. WHAT´S IN IT FOR YOU? Are you structured and enjoy solving problems? Here's your chance to contribute to making the world a better place! At Oatly, we're all about fostering a customer-centric focus and driving positive change in the food industry. Plus, you'll have the opportunity to develop your skills and have fun along the way! You will be working in one of Sweden's finest offices, located in the attractive area in central Malmö, within walking distance to public transportation. There may be opportunities for hybrid work. The temp position period runs from August to the end of 2026. WHAT WILL YOU DO In this role you’ll be supporting customers and stakeholders across different markets. Your primary responsibility will be to ensure that our customers receive their products seamlessly. In this role, you'll play a valuable role in managing customer orders and working closely with key stakeholders to make sure everything runs smoothly. If you're organized, eager to learn, and excited about starting your career in a dynamic environment, this is the perfect opportunity for you to shine! Here’s what you can expect in the day-to-day: Be responsible for order management, ensuring that our customers receive their orders on time, in the right amount to the right place and with an all-time high service. Keeping in daily contact with customers regarding the status of their orders to ensure smooth communication. Having close collaboration with internal stakeholders in the Supply Chain such as Planning, Logistics, Quality and Sales, but also finance. Keeping track of stock balances and having daily contact with 3PL. Handling customer complaints and processing claims and credit notes. This is a temporary position – and it's a great chance to learn and grow. Oatly is still expanding, so being adaptable and comfortable with change in a high-paced environment will help you gain valuable experience in this role. DOES THIS SOUND LIKE YOU? You’ve read about the role, and now your imagination is flying at full speed. Here are the qualities we’re looking for… do you recognize them in yourself? You have a keen interest in Supply Chain Operations, Customer Service, or Order Administration. You’re comfortable with technology and have some familiarity with ERP systems – preferably Dynamics D365. You know your way around MS Office and have solid Excel skills. Most importantly, we place the greatest value on personal characteristics such as being organized, adaptable, and a great team player. You must be able to communicate effectively in English, both verbally and in writing. It's a plus if you know another European language besides English, but it's not a requirement. If this sounds like you, we'd love to hear from you! YOUR APPLICATION Phew! Well done if you’ve got this far. We’re glad we’ve still got your attention because we’ve got one last super important point to make. As you can probably tell, we’re a norm-breaking company. For us, diversity and differences are an obvious asset. We know that amazing candidates can sometimes be put off applying for a job unless they can tick every box, and that makes us really sad. So please trust your gut and pop in your application if it’s feeling right. If you have the curiosity, passion, and collaborative spirit, let’s do this together! It will be fun! Last day of application: 2nd of Aug. We treat all candidates equally: If you are interested, please apply through our application system - any correspondence should come from there. This will ensure that the candidate experience is smooth and fair to everyone! Love Oatly XOXO  #LI-TA1 Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Job Title: Arrears Executive – Part Time Working Pattern: 18 hours per week - we can be flexible to accommodate your personal circumstances, whether that means working two longer days, a combination of one longer day and shorter days, or spreading the hours across five shorter days each week Salary: £29,000 pro rata (£14,400) and up to 20% bonus and benefits Location: Chester-le-Street (Drum Industrial Estate) hybrid working after probation. 💚 Shaping the future of sustainable digital banking  Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.   People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.   Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.   Tandem is growing fast and helping to shape the future of sustainable banking.  Your team: Collaborators in change   Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.  This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).     Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.        Your Impact: Building a sustainable tomorrow   As an Arrears Executive at Tandem your focus will be on:  * Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.   * Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products.  * Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).   * Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.   * Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.   * Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.   * Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.    * Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.   * Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.    * Knowledge and practical application of late arrears and litigation practices.   * Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.   * Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.   * Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.   * Keep up to date with all Company/regulatory changes particularly those which affect own business area.   * Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.   * Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.       We’d love to hear from you if you have:  * Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.   * Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.   * Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.   * Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.   * A working knowledge of customer services and arrears management in a regulated, lending environment.      Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:     * 25 days annual leave plus 8 days Bank Holiday    * An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc  * Buy or sell up to 5 days holiday a year  * Healthcare cash plan through Westfield Health   * Life Assurance at 3 x salary  * Electric Vehicle salary sacrifice scheme     * Cycle to Work salary sacrifice scheme and a free helmet    * Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  * Smart Tech scheme (buy goods with 0% interest)  * 10% discount on solar panels  * Tandem Hub for treats, cash back and discounts on UK retailers     * 2 days per year paid volunteering     * Free cereal, snacks and drinks in all offices  * Quarterly team social budgets  * The above is based on a full-time contract and will be pro rata accordingly.   Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  * Volunteer 2 days a year for charity > receive an early Friday finish   * Raise £200 per annum for charity > Tandem provide PR and marketing support   * Have renewable energy at home > receive an additional 1 day annual leave   * Drive an electric car > receive £500 towards a home charger    Ready to make your mark?   Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role.    Sourcing Model  Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Job Title: Arrears Executive   Working Pattern: 36.25 hours per week with contractual hours stated as Monday to Saturday between 8am to 7pm (with a 45-minute lunch break). Saturday shifts take place on the last Saturday of each month, from 9:00 AM to 12:00 PM, and are worked remotely from home. Working rota to be shared by Line Manager.   Salary: up to £29,000 and up to 20% bonus and benefits  Location: Chester-le-Street (Drum Industrial Estate) hybrid working after probation.  💚 Shaping the future of sustainable digital banking  Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.   People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.   Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.   Tandem is growing fast and helping to shape the future of sustainable banking.  Your team: Collaborators in change   Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.  This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).     Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.        Your Impact: Building a sustainable tomorrow   As an Arrears Executive at Tandem your focus will be on:  * Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.   * Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products.  * Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).   * Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.   * Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.   * Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.   * Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.    * Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.   * Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.    * Knowledge and practical application of late arrears and litigation practices.   * Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.   * Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.   * Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.   * Keep up to date with all Company/regulatory changes particularly those which affect own business area.   * Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.   * Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.       We’d love to hear from you if you have:  * Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.   * Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.   * Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.   * Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.   * A working knowledge of customer services and arrears management in a regulated, lending environment.      Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:     * 25 days annual leave plus 8 days Bank Holiday    * An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc  * Buy or sell up to 5 days holiday a year  * Healthcare cash plan through Westfield Health   * Life Assurance at 3 x salary  * Electric Vehicle salary sacrifice scheme     * Cycle to Work salary sacrifice scheme and a free helmet    * Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  * Smart Tech scheme (buy goods with 0% interest)  * 10% discount on solar panels  * Tandem Hub for treats, cash back and discounts on UK retailers     * 2 days per year paid volunteering     * Free cereal, snacks and drinks in all offices  * Quarterly team social budgets   Please note, some benefits are subject to eligibility criteria, such as passing your probation. Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  * Volunteer 2 days a year for charity > receive an early Friday finish   * Raise £200 per annum for charity > Tandem provide PR and marketing support   * Have renewable energy at home > receive an additional 1 day annual leave   * Drive an electric car > receive £500 towards a home charger    Ready to make your mark?   Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role.    Sourcing Model  Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

🌟About the Role: We are looking for an Aftersales Executive for one of our clients to ensure every customer's experience continues well beyond the point of purchase. You will be the key link between the customer and our service teams — handling requests, resolving issues, and building the long-term relationships that drive loyalty and repeat business in EV domain. 🎯Key Responsibilities: ▸ Manage customer service requests, complaints, and aftersales enquiries in a timely and professional manner. ▸ Coordinate with service, technical, and support teams to ensure swift and effective resolution. ▸ Follow up with customers post-service to confirm satisfaction and identify any further needs. ▸ Maintain accurate service records, warranty documentation, and activity reports. ▸ Support warranty claims, scheduled maintenance bookings, and renewal processes specific to EV ownership. ▸ Educate customers on charging best practices, software updates, and ongoing vehicle care. Requirements: ▸ Experience in customer service, aftersales, or service coordination role, automotive or EV experience preferred. ▸ Strong communication and problem-solving skills with a calm, solutions-focused approach. ▸ Ability to manage multiple customer interactions efficiently without compromising quality. ▸ Familiarity with EV technology, charging infrastructure, and ownership considerations is a strong advantage. ▸ Proficiency in CRM tools and service management systems preferred. In case you have any question, please feel free to reach out to shivangi@minnovation.se

The Role… At Soho House the Gym Reception is responsible for a variety of front desk tasks, such as welcoming, signing in and directing members and guests as well as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. A Gym Reception team member is friendly personable, familiar with gym equipment, communicating efficiently and has good computer skills. A successful Gym Reception may also be responsible for training other members of the Gym Reception team and sharing knowledge on all aspects of House Gym and fostering a “home away from home” feeling as well as scheduling personal training sessions, communicates with members and trainers, and creating a top-notch first impression by providing a warm welcome, tidy appearance and pleasant manner always. Main Duties * Welcome every member by name and guest to House Gym, check them in and direct to personal training session, free weights, Technogym equipment, changing rooms or answer any requests as they arise with top-notch customer service * Assist management with House Gym promotion, scheduling and following up on personal training sessions, maintain/update appointment calendars as well as assist with answering high-volume phone lines and direct appropriately for general inquiries, and deliveries, messages for members and from employees, among other inquiries * Well-versed on best practices when answering standard Q&A regarding training options, hours of operation and amenity availability/pricing * Record, document and follow up on all queries, complaints, lost property, and repairs and ensuring the information is delegated to, and resolved by, the relevant department * Assist members and guests with Technogym equipment as well as clean, sanitary and maintain a safe work environment, reception area and desk * In real-time ensure any member and guest related concerns are addressed and action items have been set and a manager is notified * Relationship builder and collaborative with communication and reporting red flags as well as positive feedback to management to assess and implement actionable items * Adhere to health and safety policy (I.e., IIPP, worker’s comp procedures, and allergy procedures) is always followed as monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable * Influence a fun and positive atmosphere by being approachable and professional * Performs other duties as assigned by supervisor/manager. Required Skills/Qualifications * Minimum of 3+ years’ experience in a similar role. * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Flexible schedule and ability to work nights, weekends, and holiday’s (as needed) Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to make periodical fast paced movements are required to go from one part of the property to others. * Must be able to move, pull, push, carry or lift at least 30 pounds. * Must be able to occasionally kneel, bend, crouch and climb is required. * Must be able to perform physical activities such as lifting, cleaning, and stooping. * Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $23—$23 USD

ABOUT AURELIAN Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country. ABOUT THE ROLE As a Customer Success Manager (remote, based in the Pacific time zone and within 1 hour of a major airport), you are the long-term partner to the customers who rely on Aurelian. You take the relationship forward after handoff from the Implementation Manager six weeks after the customer goes live and own it from there; you ensure that every customer gets extraordinary value from our platform, renews with confidence, and grows their investment over time. You’ll manage a portfolio of 20-30 accounts within a regional territory, and you'll be the person your customers trust to understand their world and advocate for their success. This is an early-stage role, which means there’s no finished playbook waiting for you. You'll help build the processes, standards, and frameworks that define Customer Success at Aurelian. If you see open space as an opportunity rather than a gap, you’ll thrive here, but it’s certainly not for everyone. While the company is headquartered in Seattle, Customer Experience (Implementation, Customer Success, Customer Support) is a national, remote team. Your peers will be the Customer Success Managers of the Central and Eastern regions, and you will report to the Head of Customer Experience.   WHAT YOU'LL DO * Own renewals and customer growth. You’ll lead the full renewal cycle and build the case for it long before a contract is up so renewing feels like a natural next step, not a negotiation. You’ll spot opportunities to expand what customers do with Aurelian, introduce them to products that fit their needs, and partner with our sales team to bring those opportunities to life. * Keep customers healthy. You’ll stay close to how your customers are doing through platform data, the conversations you have, the feedback they share, and your own instincts. You’ll catch risks early and act on them before they grow, and you’ll help design the health-tracking systems we use to do this well across the team. * Run strategic relationships. You’ll establish a rhythm of meaningful, well-prepared meetings with each customer that demonstrate real, measurable value. You’ll visit customers on-site to deepen relationships and understand their operations and opportunities firsthand. * Be the product expert. You’ll know Aurelian deeply and help customers continuously optimize how they use it. You’ll carry their feature requests back to our engineering team with clear context, surface ideas of your own based on patterns you see across your accounts, and close the loop when their needs are met. * Champion the customer and the company. You’ll advocate for your customers internally while keeping them excited about the road ahead. You’ll surface great customer stories for our marketing team, grow a network of customers willing to serve as references, and help turn quiet successes into visible ones. * Build the function. You’ll document what works, codify lessons from every renewal and review, and shape the Customer Success playbook for yourself and your teammates, both current and future. You’ll do what it takes to ensure customers are well taken care of, including handling frontline support (responding to customer feedback) for your accounts. As we build out a dedicated support team, this responsibility will evolve and transition. WHAT WE'RE LOOKING FOR * Experience in 9-1-1/public safety – you have meaningful experience inside a PSAP/9-1-1 center, and you bring a customer-centric mindset thanks to history in Customer Success-adjacent roles at another company serving PSAPs. * A builder’s mentality – you’re energized by creating something from scratch and having real influence over how the role, the team, and the company take shape. * Exceptional communication – you run productive meetings and write clearly and concisely. You’re as comfortable presenting to senior leaders as you are talking with frontline staff. * Analytical instincts – you’re comfortable working with data to spot trends, build a narrative, and back up your recommendations. You bring savvy with AI tools and an openness to using them in new ways. * A proactive disposition – you don’t wait for problems to find you. You track them down and act. * Based in the Pacific time zone, less than one hour from a major airport, with a willingness to travel (~10%) to customer sites and regional events as the work requires. To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date! We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity. Come do the best work of your life and join us in shaping the future of critical technology that truly matters. FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING: * Comprehensive Medical, Dental, Vision & Life insurance * 401(k) * Unlimited PTO * Company-wide offsites * Equipment stipend * Relocation assistance * Daily delivered lunches (on us) * Office in Seattle * Start-up Equity

Job Purpose The Receptionist is the first point of contact for all customers, visitors, and business partners entering the dealership. The role is responsible for providing a professional and welcoming customer experience while efficiently managing front desk operations, handling inquiries, coordinating appointments, and supporting the Sales, Service, and Administration teams to ensure smooth dealership operations. Key ResponsibilitiesCustomer Service Welcome customers and visitors in a professional, friendly, and courteous manner. Understand customer requirements and direct them to the appropriate Sales Consultant, Service Advisor, or department. Ensure customers are attended to promptly and maintain a positive first impression of the dealership. Manage the customer waiting lounge and ensure a comfortable customer experience. Front Desk Operations Answer, screen, and transfer incoming telephone calls promptly and professionally. Respond to general customer inquiries regarding dealership products, services, operating hours, and appointments. Maintain the visitor register and issue visitor badges where applicable. Receive and distribute incoming mail, courier deliveries, and internal correspondence. Appointment Coordination Schedule and confirm customer appointments for vehicle sales consultations and service visits. Coordinate appointment calendars with Sales Consultants and Service Advisors. Notify relevant departments of customer arrivals and appointment changes. Administrative Support Maintain customer records, visitor logs, and front office documentation. Assist in preparing customer forms and documentation when required. Support dealership events, promotional campaigns, and customer engagement activities. Monitor and replenish front office supplies and reception area materials. Coordination Work closely with the Sales, Service, Finance & Insurance (F&I), Parts, and Administration teams to facilitate seamless customer service. Escalate customer concerns or complaints to the appropriate department or manager. Ensure the reception area, showroom entrance, and customer lounge remain clean, organized, and presentable at all times. Compliance Maintain confidentiality of customer and dealership information. Comply with dealership policies, customer service standards, and health and safety procedures. Qualifications High school diploma required; diploma or bachelor's degree in Business Administration, Hospitality, or a related field is preferred. 1–3 years of experience in reception, front office, or customer service, preferably within an automotive dealership, retail, or hospitality environment. Knowledge & Skills Excellent communication and interpersonal skills. Strong customer service orientation. Professional appearance and positive attitude. Excellent telephone etiquette. Good organizational and multitasking skills. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with dealership management systems (DMS) or CRM software is an advantage. Strong attention to detail and accuracy. Ability to remain calm and professional in a fast-paced environment. Key Competencies Customer Focus Communication Skills Professionalism Teamwork Time Management Problem Solving Adaptability Attention to Detail Integrity and Confidentiality Key Performance Indicators (KPIs) Customer satisfaction with front desk service. Average customer waiting and response time. Accuracy of appointment scheduling. Call answering and transfer efficiency. Customer inquiry resolution or routing accuracy. Reception area presentation and housekeeping standards. Administrative accuracy and timely completion of assigned tasks. Interested candidates kindly share your resume at neha@minnovation.se Working Conditions Based at the dealership showroom/front office. Regular interaction with customers, suppliers, and internal departments. May require weekend, holiday, or extended working hours based on dealership operating schedules.

OVERVIEW: As a Retail Operations Team Member at Gymshark's newly opened flagship store on Bond Street, New York City you'll be a true brand ambassador, embodying our culture and values in every interaction. Passionate about fitness and the Gymshark brand, you'll provide customers with expert product knowledge and exceptional service, ensuring they have an inspiring and empowering shopping experience. You’ll actively contribute to store operations, maintain a vibrant store environment, and work alongside your team. PAY RANGE - The range is between $18.50-$20.00. The base pay offered is based on market, experience, and skills WHAT YOU'LL BE DOING: * Be a role model in product expertise, operational best practices, and brand representation, while training and sharing knowledge with the wider team. * Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities.  * Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times.  * Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience.  * Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired.  * Feedback and contribute to a culture of continuous learning, both individually and as part of the team. * Embody Gymshark's culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience.   WHAT YOU'LL NEED: * Retail Customer Service Excellence: Proven recent experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience.  * Product Handling & Stock Management: Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed. * Problem Solving: Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions. * Adaptability: Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands. * Attention to Detail: Experience of ensuring the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment. * Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service. * Communication Skills: Clear, friendly, and effective communication with customers and team members to build rapport and share product information. * Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store.  * Positive Attitude & Enthusiasm: Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration * Willingness to Learn about product, systems, processes, customer journey and our community. * Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness * Commitment to working where and when the retail teams need you on weekends and bank holidays  * Full eligibility to work in the US * Ability to lift up to 50lb BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Manager – Billing - US Job Description: Key Responsibilities 1. Leadership & Team Management * Team Oversight: Directly manage, mentor, and evaluate a team of Billing * Resource Allocation: Manage team workloads to ensure equitable distribution and full coverage across all client portfolios, especially during tight peak month-end cycles. * Training & Development: Conduct training on media billing systems, client-specific billing guidelines, and operational SOPs. 1. Billing Operations & Quality Control * End-to-End Cycle Ownership: Oversee the US billing pipeline, ensuring all draft cycles, reviews, and client-specific approvals are completed within SLAs. * Escalation Management: Serve as the primary point of contact for complex billing disputes, client complaints, and high-value invoice reconciliations. 1. Cross-Functional Collaboration & Compliance * Cross-Department Partnership: Partner closely with Client Services, Legal, Tax, and Account Management teams to optimize pricing setups, client onboarding, and contract transitions. * Audit & Control compliance: Manage internal and external audit requests related to billing processes, ensuring strict adherence to SOX controls and GAAP revenue recognition standards. What you'll need: * Shift – 6.30PM Onwards (WFO) * Location: Vikhroli, Mumbai * Minimum 13-15 years of experiencing in Billing team * Strong Team handling experience * Preferred experience in SSC/Media/Advertising * Strong communication skills for negotiation & reconciliation * Self-motivated * Flexible attitude to achieve results. * Calm under pressure   We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise within IT, software development, SAP, purchasing, electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Sweden's most complex and analytically demanding projects. Our focus is always on high quality, professionalism and clear, measurable results. We are now seeking a Supply Chain Manager for Clinical Trial medications for one of our clients. About the assignment: Would you like to utilize your planning and supply chain knowledge to lead clinical supplies for your portfolio of global clinical studies? With constant new products and launches, there has never been a better time to join Global Clinical Supply Chain and shape our future with a significant contribution to life-changing medicines. We have an exciting opportunity for talented Supply Chain Managers to join our Clinical Study Supply Chain team in Gothenburg, Sweden. This is a key role within our Clinical Manufacturing and Supply teams, and we make sure clinical trial medications are available at the right quality, in the right quantity at the right time for every patient taking part in xx trials all over the world. Our goal is to never miss a patient. In Pharmaceutical Technology and Development (PT&D) we are the bridge which turns forward-thinking science into actual medicines that help millions of people around the world. We work across the entire value chain, crafting and delivering active ingredients, formulations and devices required to support new medicines – from supplies for use in early toxicology studies and clinical trials to developing the technology to ensure drugs can be scaled up for commercial manufacture. Tasks and responsibilities/The role: In this role you will project manage the design, plan, and set-up of the study supply chain to ensure on time delivery of clinical supplies. You will also lead a cross-functional team enabling continuous dialogue with both internal and external partners on study design requirements and associated changes which may impact the supply chain elements of the study. To be successful in this role you need to be a fast learner, self-driven and comfortable working in a high pace R&D environment. You need to be a collaborative team player, flexible and have strong communication, planning and problem-solving skills. Your main responsibilities will include: • Project manage the delivery of clinical supplies effectively and consistently, and input to the balance of costs and any risks to supply. • Ensure effective communication with project teams and key partners across a global network. • Support risk management of individual studies with proactive mitigation of risks that potentially impact the quality or delivery of supplies. • Take ownership for Inventory management including any rework and recalls, extensions of shelf life and expiry date management, or stock destruction. • Manage the Interactive Response Technology (IRT) system to execute demand and supply planning. • Work within GMP Quality Management Systems ensuring that you actively handle any deviations, complaints and change controls. Soft skills: • Strong influencing, negotiating and problem-solving skills, across geographical and cultural boundaries • Ability to adapt and operate in bespoke multiple systems. Desirable for the role: • Awareness of GMP (Good Manufacturing Practise) and GCP (Good Clinical Practice) • Knowledge of clinical development processes relevant to the supply of clinical materials • Lean knowledge and understanding • Experienced in handling Quality Events (Deviations, Change Controls, Complaints Location: Göteborg Start date: 2026-06-01 End date: 2027-05-31 Application Deadline: 2026-04-19 Are you the right person for the assignment, or do you want to recommend a strong candidate? Do not hesitate to contact us. Please apply directly through our system with: - Your updated CV in english - Availability to start the assignment In the motivation, describe why you are suitable for this assignment - refer to previous consulting assignments, employmxent, education and personal qualities. Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid. Offer continuously: Please note that for this role we offer continuously. That means that we sometimes remove the assignments before the deadline. If you are interested, we recommend that you apply immediately.

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario. The Executive Administrator performs and oversees all administrative related and selected operational services for the Global Head, Business Development ("GBDH"). Position requires broad understanding of corporate operations and policies. A high level of administrative and operational support and advanced computer technology experience is required. Ability to multi-task is essential. Must operate with discretion with internal and external executives and stakeholders, and exercise independent judgment and initiative.  Key Responsibilities:   * Works directly with C-level executives and other senior leaders; serves as a liaison for the Executive Committee and the Board of Directors as needed for GBD-related topics performing a wide range of administrative duties of a highly responsible and confidential nature. * Collaborate closely with other administrators, business leaders and global colleagues. * Support GBD with organizing and planning complex face-to-face and virtual internal and external / partner meetings and conferences across multiple time zones and demonstrate flexibility in work schedule to participate in these meetings. * Attend GBD Leadership Team ("GBD LT") meetings, prepare and maintain meeting notes. Manage data and prepare / support preparation of presentations as needed. * Exhibit a positive work attitude, high productivity and a collaborative approach with employees across an international environment. * Compose correspondence on behalf of GBDH from minimal information or written draft, utilizing tactful command of proper business writing and grammar; proof-read documents and presentations. * Coordinate and utilize travel procedures to complete domestic and international travel, process travel and expense reimbursement in a timely manner. * Comply with policies and procedures and manage the purchase order and requisition process related to supporting duties. * Suggest and drive improvement processes when applicable. * Support additional ad hoc assignments as requested   Qualifications: Education * A High School Diploma or GED required. * Business school, associate's degree or equivalent is a plus. Experience * A minimum of 8 years in a corporate environment; with pharmaceutical experience preferred. Technical Skills * Manage documents effectively from and to various software programs demonstrating a comfort level with various technologies and quickly learn technologies as necessary. * Proficient in MS Office Suite (MS Word, Excel, PowerPoint), Travel and Expense systems (e.g., Concur), and other relevant software. Non-Technical Skills * Executive-level communication skills (verbal and written); high discretion and professionalism in handling confidential matters; strong interpersonal skills and stakeholder relationship management. * Advanced organizational and multitasking capabilities; exceptional attention to detail and accuracy; effective prioritization and deadline management; sound judgment and decision-making ability. * Strong problem-solving skills and adaptability in ambiguous situations; flexibility and resilience in fast-paced, high-growth environments; proven ability to influence, collaborate, and drive consensus across global, multicultural teams. * Strong work ethic with accountability and consistent follow-through; proactive mindset with commitment to continuous learning and development The anticipated salary for this position will be $83,000 to $105,000.  The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs. The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including: * 401K with company match * Annual Bonus Program (Sales Bonus for Sales Jobs) * Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days * Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision) * HSA & FSA Programs * Well-Being and Work/Life Programs * Life & Disability Insurance * Concierge Services * Long Term Incentive Program (subject to job level and performance) * Pet Insurance * Tuition Assistance * Employee Referral Awards The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law. When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.  Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com. RECRUITMENT & STAFFING AGENCIES Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. 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WHO ARE WE? SMARKETS: PREDICTING THE FUTURE OF BETTING Smarkets runs one of the world’s most sophisticated prediction markets, handling over £29 billion in volume since 2010 and engaging 200,000+ traders globally. We’re a technology company that happens to revolutionise betting - from sports to political markets, to delivering the sharpest prices and the fairest odds. Our stack is designed for scale, reliability, and speed: Linux, Kafka, Postgres, Kubernetes, with Python 3, C++17, and React powering our platform. We build infrastructure that institutions trust while keeping trading accessible to everyone. Our edge? We’ve thrived through every market cycle, competitor, and industry revolution. At the heart of our success are our people. We create a high-performance environment where exceptional talent can thrive, blending deep business experience with a commercial mindset to drive strategic growth. If you’re ready to help shape the future of prediction markets with cutting-edge technology and a customer-first philosophy, Smarkets is where you belong. Your Mission As a QA Analyst Contractor, you’ll be essential in preparing the Smarkets and BetSBK platforms for launch and growth in Sweden. Your mission is to: * Test core customer journeys to uncover bugs, usability issues, and friction points. * Deliver clear, actionable insights that move our product from 70% to full market readiness. * Help create a smooth, localised, and fully compliant experience that drives user satisfaction, retention, and revenue in the Swedish market. What You’ll Be Working On * Perform functional and usability testing of the Swedish user experience across web and mobile apps. Test core customer journeys: * Landing → Sign-up * Sign-up → Login * Promo Opt-in → Deposit * Deposit → Bet Placement → Cash out → Withdrawal * Customer Support & KYC Flows * Document all issues with clear reproduction steps, screenshots, and recordings (where applicable). * Participate in live testing sessions with the Product team. * Provide a full QA report in English, including usability feedback, bug reports, and recommendations for improvement. * Verify fixes and validate product readiness. About You * Native Swedish speaker with strong knowledge of local user behaviours and preferences. * Must have BankID and no existing Smarkets/SBK account. * Detail-oriented, with experience in QA testing for web and mobile apps (betting or gaming industries preferred). * Strong analytical, problem-solving, and communication skills. * Comfortable working independently and participating in remote live walkthroughs. Timeline & Compensation * Approx. 18 hours over 6 weeks (around 3 hours per week). * Hourly rate (to be agreed). * Remote role with flexible working hours. Our Values * Push to win * Make others better * Give a shit * Be a pro * Bring the energy

Summary of Role Do you thrive in a fast-paced environment where innovation, leadership, and exceptional user experience collide? ComeOn Group is looking for a Lead Product Owner to drive strategic product vision, lead a team of talented Product Owners, and shape the next generation of our cutting-edge iGaming products. Responsibilities: Establish product management best practices, standardisation, and quality benchmarks across the PO-led delivery teams within your product domain. Oversee complex regulatory landscapes across multiple jurisdictions, ensuring products remain hyper-compliant while delivering top-tier product experience. Leverage deep data analytics, competitor bench-marking, and qualitative research to drive high-impact portfolio decisions and optimise product ROI. Drive alignment across cross-functional engineering, UX/UI, compliance, and marketing teams to remove roadblocks and maximize delivery velocity. Directly manage, mentor, and upskill a team of Product Owners, establishing high performance standards, clear KPIs, and continuous career development plans. Take high-level responsibility for the end-to-end strategy of our Casino product portfolio, ensuring alignment with overall business goals and market opportunities. Serve as a strategic partner to the Head of Product, executive leadership, and commercial heads, translating business strategy into clear product roadmaps. About you: 5+ years of Product Ownership experience in a fast-paced, B2C environment, alongside prior working experience in the iGaming industry. 1–2+ years of leadership or mentoring experience (managing Product Owners or leading cross-functional squads). Demonstrated ability to connect product initiatives directly to business outcomes, ROI, and core KPIs. Strong expertise in handling complex, multi-jurisdictional compliance requirements within regulated iGaming markets. Advanced ability to synthesise quantitative metrics, product analytics, and qualitative user feedback into actionable product strategies. Excellent negotiation, presentation, and conflict-resolution skills when dealing with senior stakeholders and technical teams. What’s In It for You? Competitive salary + bonus scheme Hybrid working model with flexibility between home and office One-time bonus to help you set up your home workspace (we are truly hybrid) Work remotely for up to 40 days per year from anywhere in the world Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing. Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week. Fun quarterly team events and social gatherings A Bit About ComeOn Group We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players. Our Product organisation is strategically divided into two core pillars: Games and Player Experience. As a CRM Product Owner within the Player Experience area, you will work within one of our nine high-performing, cross-functional squads. Partnering with a dedicated team of Backend and Frontend Developers, UI/UX Designers, and QA Engineers, you will take full ownership of our Player Communication domain. Your mission is to push the boundaries of personalisation and automation across Email, SMS, On-site Notifications, and Chatbots. By optimising our CRM tools, you’ll drive audience growth and deliver hyper-relevant player engagement that sets the standard in highly regulated global markets. We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect. Want to know more about us? Just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture! LinkedIn Instagram Facebook Glassdoor