Senior Customer Service Specialist – Internationaler Export & Auftragsmanagement, Medizintechnik (m/w/d)

Convelio

🎨 Who Are We?   Convelio is a licensed freight forwarding startup at the forefront of the intersection between Tech, Logistics, and the Art World. We specialize in the global shipping of high-end goods, including paintings, sculptures, and other valuable or bulky merchandise.   By leveraging our proprietary algorithm, we offer real-time shipping quotes and provide an end-to-end logistics service tailored to the unique needs of the art market. Our mission is to combine technology and tradition, making the shipping of bulky and valuable items as seamless and accessible as possible.   Our diverse customer base includes art galleries, antique dealers, auction houses, online platforms, and interior designers. With over 150 colleagues spread across Paris, London, and New York, Convelio embraces a startup and international culture. We take pride in solving complex logistics challenges for our clients, enabling both sellers and buyers in the art market. Backed by cutting-edge technology and prominent VC support, we have the global network and resources (including €30 million Series B funding in March 2022) to seize exciting market opportunities.   Visit our Career Page to learn more about joining our team! 💙     🎩 Your Role:   As a Senior Freight Coordinator at Convelio, you’ll be responsible for managing the logistics of our most complex shipments, working with a variety of freight methods. You’ll be able to use your experience in the industry and attention to detail to book and coordinate our shipments from the moment the crate is completed in our warehouse through to the final delivery to the client.   You will be part of our Freight team of 6-8 Freight coordinators based near the airport at Heathrow, reporting to the Freight Team Manager. We are looking for team-members who are strong in problem-solving and processes to help build out our innovative shipping offer in the art world!     ✏️ What you'll do:   - Coordinate export (90%) and import (10%) shipments from the UK, in good time and within budget, and working across different freight methods (airfreight, roadfreight, and courier) - Prepare all documentation required for the shipments to go smoothly through customs (including AWBs, T1s, POAs, CBP, Security Declarations, Art Declarations, Lacey Acts) - Manage the export customs declarations for your shipments (from free circulation, bond and temporary admission) in eCustoms via CDS, taking care to use the correct tariff codes and CPCs - Provide customer service support to the individuals importing your shipments overseas, offering advice to them on how to complete required customs documents - Manage any overseas agents we work with to complete the shipment, such as white glove partners - Monitor our orders with reports on our internal systems, providing updates to the system - Troubleshoot and remove roadblocks, solve complex freight situations - Suggest and implement process improvements within the Freight & Customs team - Work closely and collaboratively with our Customer Care and Warehouse teams     🧑‍🎨 Your profile:   - You have 5+ years of experience handling courier (DHL/Fedex or similar) shipments and air cargo shipments (booking with the airline) - You are fluent in English and have excellent written and verbal communication skills - You are comfortable working in a shifting environment and know how to prioritise your tasks autonomously. You are able to work very efficiently. - You have great attention to detail and can complete documentation accurately - Experience in art shipping and/or within the startup ecosystem is a plus - You are an excellent learner with a desire to adapt to new concepts and technologies     🌍 What we offer:   - Flexibility and embracing technology: We work in a dynamic and evolving environment, where new processes are constantly developed. Convelio remains an agile start-up despite our growth, and quickly adapts to the market and clients’ needs - An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry - A dynamic and kind team spirit, where you will have all space and support to fulfil your potential and where your ideas are highly valued     ⚙️ The hiring process:   - Discovery Interview with Talent Acquisition Specialist - On-site interview with Zoe, Freight Manager & visit of the warehouse - Final call with Clément, one of our co-founders - Reference check

OroraTech

THE MISSION OroraTech is a global intelligence-as-a-service company leveraging thermal data from space. As we continue to expand internationally and engage with governmental and regulated customers, compliance with export control regulations is becoming a strategic capability for our organization. We are looking for an experienced and pragmatic compliance leader to build and lead OroraTech's global Export Controls & Compliance function. You will establish and own OroraTech's global Export Control Compliance Program, ensuring the company can confidently operate across international markets while meeting applicable export control and regulatory requirements. Working closely with Legal, Product, Engineering, Sales, Operations, and external advisors, you will develop the governance, processes, and controls necessary to support the company's continued growth. This role is focused on building a scalable compliance framework rather than acting as a specialist in every jurisdiction. You will report directly to the CFO and serve as the central owner and driver of OroraTech's compliance activities. WHAT YOU’LL BE DOING Build and Scale the Compliance Function  * Establish OroraTech's global Compliance Framework with immediate focus on Export Control Compliance Program.  * Develop policies, procedures, governance structures, and internal controls.  * Define compliance ownership and responsibilities across the organization.  * Build scalable processes that support future growth across Europe, North America, and other international markets.  * Create management reporting and compliance metrics.  Export Controls  * Lead export classification activities for products, software, technology, and services.  * Assess applicability of:  * EU Dual-Use Regulation  * German BAFA requirements  * U.S. EAR  * U.S. ITAR  * Canadian export control regulations  * Develop and maintain technology transfer controls and related processes.  * Support export licensing activities and interactions with relevant authorities.  * Implement screening, due diligence, and recordkeeping procedures.  * Advise business teams on export control implications of new products, partnerships, international opportunities, and customer engagements.  Governance & Risk Management  * Including cross-functional compliance topics (IT security compliance, whistleblowing, ESG-Compliance etc.)  * Conduct compliance risk assessments.  * Monitor regulatory developments and assess business impact.  * Develop compliance training and awareness programs.  * Coordinate internal reviews and remediation activities.  * Maintain documentation and evidence required to demonstrate compliance.  * Support leadership in evaluating compliance risks associated with strategic initiatives.  Stakeholder & Advisor Management  * Manage relationships with external law firms, compliance advisors, and specialized service providers.  * Coordinate compliance initiatives across multiple jurisdictions and business functions.  * Support customer due diligence and compliance reviews.  * Translate regulatory requirements into practical and business-friendly processes.  * Act as the primary internal point of contact for export control matters. RELEVANT SKILLS Required  * 10+ years of experience in Export Controls, Regulatory Compliance, Government Compliance, or a related field.  * Experience building, implementing, or scaling compliance programs and governance structures.  * Strong knowledge of major export control frameworks (EU Dual Use/BAFA, EAR/ITAR).  * Knowledge in setting up VS-NfD, SOC2, and NIS2.  * Strong project management and stakeholder management skills.  * Ability to translate complex regulatory requirements into practical and scalable business processes.  * Experience working cross-functionally with Legal, Engineering, Product, Commercial, and Operations teams.  * Excellent communication skills in German and English.  * On-site presence 2-3 days per week in Munich required.  Preferred  * Experience e.g. in:  * Space  * Aerospace  * Defense  * Satellite Communications  * Government Technology  * Critical Infrastructure  * Experience in a fast-growing technology company or scale-up environment.  * Experience managing external legal counsel and compliance advisors.  * Knowledge of both EU and U.S. export control frameworks.  * Experience supporting international technology transfers, and hardware and software-based products.  * Experience supporting government or defense-related programs.  * Relevant certifications in export controls, compliance, risk management, or related disciplines. OUR BENEFITS At OroraTech, you can expect a down-to-earth, yet high-caliber work environment. You will become an integral part of the OroraTech satellite development - a talented, international, open-minded team that is highly motivated to create impact. OroraTech gives you the opportunity to grow on a professional and personal level. Be part of the solution to climate change. Our Benefits include:  * A responsible position with individual autonomy and design freedom  * Company pension scheme (bAV = Betriebliche Altersversorgung)  * Company accident insurance (supplementary insurance for accidents during work and leisure time around the world 24/7)  * Company international travel health insurance (supplementary insurance covering worldwide travel for business or leisure) * Flexible working hours and home office option (including working from other countries within the EU)  * Corporate health benefit via discounted EGYM Wellpass subscription  * Corporate mental health benefit via nilo * Corporate mobility benefit via supplementary payment for the DB Deutschland Ticket  * Corporate lunch benefit via hrmony * Corporate bike leasing program via JobRad  * Modern office at Neue Balan with a wonderful pool and campus area

Evora IT Solutions

WHO WE ARE Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes, we help our customers to be successful in tomorrow's world.   The wisdom, knowledge, and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria and Spain.   As a trusted partner for data-driven transformation, we help enterprise customers design, build, and operate modern data platforms, business intelligence solutions, and AI-powered applications across the Microsoft ecosystem. Our team of experienced consultants and engineers delivers end-to-end solutions spanning Microsoft Fabric, Azure Synapse Analytics, Azure Databricks, Power BI, Azure AI Foundry, and Power Platform. With a strong commitment to quality, innovation, and customer proximity, Evora (Connect) combines deep technical expertise with strategic advisory to empower organisations on their digital journey.  WHO WE ARE LOOKING FOR * Minimum 5+ years of experience in data engineering, with proven expertise in building AI solutions using Microsoft Foundry (2+ years), and Microsoft AI SDKs (2+ years) including Azure AI Search (2+ years). (advantage with Microsoft Certifications: AI-102, AI-200, AB-730) * Solid understanding of RAG architectures, vector databases, embedding models. * Proven experience designing and deploying agentic AI systems using frameworks such as Microsoft Agent Framework, Semantic Kernel, AutoGen, and / or LangChain. * Strong proficiency in Python, and/or SQL. * Familiarity with Microsoft Fabric, Databricks, or similar data platforms is a strong advantage. * Knowledge of Azure Infrastructure (advantage with Microsoft Certification: AZ-305). * Knowledge of Azure DevOps (advantage with Microsoft Certification: AZ-400). * Exposure to Azure IaC (e.g. Terraform, Bicep) is considered a plus. * Strong analytical thinking and structured, solution-oriented approach to problem-solving. * Self-starter with the ability to work independently and proactively. * Excellent communication and collaboration skills, with a high level of customer orientation and service mindset.  WHAT YOU BRING *  Architect, build, and optimize AI agents and agentic workflows using Microsoft AI Foundry, Microsoft Agent Framework and Azure Logic Apps, with a focus on Cloud Adoption Framework and Well-Architected Review. * Architect end-to-end AI solutions including knowledge retrieval, and orchestration layers integrated with enterprise data sources. * Build, test, and publish agents to M365 Copilot and other Microsoft channels, managing authentication, RBAC, and deployment lifecycle. * Develop integration workflows connecting AI agents with productivity tools, and custom APIs using Function Apps, Azure Logic Apps and Power Automate. * Stay current with the rapidly evolving Microsoft AI ecosystem and evaluate emerging capabilities (e.g. Copilot Studio, Foundry SDK, multi-agent patterns) for client applicability. * Collaborate closely with the sales team to present architecture concepts, solution scenarios, and demos to clients and win new projects. * Represent Evora (Connect) as a thought leader by conducting workshops, publishing expert content, speaking at conferences, and actively shaping the data and analytics community. * Understand Microsoft partner offerings (Solution Partner status, specializations, incentives, etc.). WHAT WE OFFER * Build Next-Gen AI Agents & Copilot Solutions * Work on Cutting-Edge Microsoft AI Ecosystem (AI Foundry, Copilot, Agent Framework) * End-to-End Ownership of Agentic Architectures * Exposure to Enterprise-Scale AI Transformations * Pre-Sales Influence & Client Engagement Opportunities * Thought Leadership & Industry Visibility * Continuous Learning in Rapidly Evolving AI Landscape * Strong Career Growth in AI & Solution Architecture * Collaborative, Innovation-Driven Culture * Competitive Compensation & Benefits Why you would love to join us: -    Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company, we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and through financial participation. Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their respective office space.  Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any individual. Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team, technology n culture before joining us to connect better. Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his/her skills. Udemy access provided by the company for upskilling. Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub locations, Insurance and many more.