Technical Consulting Manager - Account Lead

Neural Concept

ABOUT NEURAL CONCEPT Engineering is at an inflection point. The teams defining the next generation of aircraft, electric vehicles, and consumer products are not just designing faster — they are designing fundamentally differently, with AI embedded at the core of their workflows. Neural Concept builds the Engineering AI platform that makes this possible. We help the world's leading engineering teams accelerate development, improve product outcomes, and scale engineering capacity — turning months of simulation into days, and engineering intuition into data-driven insight. We work with elite engineering teams in Automotive, Consumer Tech, and advanced manufacturing, where the stakes are high, the complexity is rising, and the pressure to innovate has never been greater. We are changing how engineers work. Come build that future with us.   ABOUT THE ROLE Engineering simulation is about to change fundamentally — and you will be the person who makes that change real for the world's leading product companies. As a Technical Account Manager, you will be on the front lines of deploying AI-driven simulation into live CAE workflows: not as a demo, but as a tool that engineers reach for every day. Working closely with Sales, you will drive the acquisition of new customers and the expansion of existing accounts — acting as a trusted engineering advisor who bridges cutting-edge AI technology and the real-world demands of simulation engineers, design teams, and engineering leadership. The foundation of this role is engineering credibility: you understand how CAE-driven design processes work, you speak the language of simulation engineers and designers, and you earn trust by understanding problems before proposing solutions. You'll thrive in this role if you combine: * Ability to convince and inspire, backed by deep engineering expertise (CAD/CAE background) * A natural curiosity for problem discovery and technical exploration * Experience in engineering software sales or technical consulting * Structured execution and a commercial mindset     WHAT YOU'LL DO Discover and scope high-value use cases * Lead structured discovery sessions with engineering and simulation teams to identify where Neural Concept can create the most impact * Define use cases with clear success criteria, scoping, and business justification * Navigate technical complexity and ambiguity to turn exploratory conversations into actionable programs Drive customer adoption and expansion * Build success plans tied to measurable business outcomes (time-to-market, iteration reduction, engineering capacity, quality) * Plan and execute software demos, prepare tailored presentations * Monitor usage and engagement, identify risks early, and lead expansion motions alongside Account Executives Enable engineering teams in real workflows * Facilitate structured onboarding, technical deep-dives, and hands-on workshops to drive adoption and utilisation * Translate Neural Concept capabilities into the customer's actual design and simulation workflows Lead technical project execution * Coordinate with Application Engineers and R&D when deep technical delivery is required Be the voice of the customer * Capture product feedback, usability issues, and feature requests * Maintain a tight feedback loop with Product and R&D to influence roadmap priorities Communicate impact with clarity * Report customer health, adoption milestones, and value realisation * Present outcomes to engineering leaders and steering committees   SUCCESS IN THIS ROLE LOOKS LIKE: * Customers adopt NC into daily engineering workflows * Engineering champions become internal advocates for Engineering AI transformation * Renewals and expansions are earned through value   WHO YOU ARE * You have an engineering degree (mechanical, aerospace, automotive, industrial, or similar) and hands-on experience with CAD/CAE tools and workflows * You have experience in a customer-facing role within engineering software (sales, pre-sales, solutions consulting, technical account management) or engineering consulting * You understand how simulation-driven design teams work and what slows them down * You are genuinely curious: you enjoy exploring technical problems, asking good questions, and connecting engineering pain points to solutions * You can communicate technical topics clearly to both engineers and executives * You are proactive, structured, and comfortable navigating ambiguity * You have a working understanding of AI and machine learning concepts applied to engineering and are keen to guide customers through this transformation * You are comfortable with scripting or light programming (Python, etc.) at a functional level; deep software development is not expected in this role   NICE-TO-HAVE BACKGROUNDS * Experience in engineering software vendors (Ansys, Altair, Siemens, Dassault Systemes, Autodesk, or similar) * Engineering or technology consulting (Capgemini, Accenture, specialist CAE consultancies, etc.) * Experience supporting enterprise accounts and multi-stakeholder programs   WHAT YOU GET * A role at the intersection of engineering, AI, and enterprise value creation * Direct exposure to world-class client organizations and complex engineering challenges * High ownership, autonomy, and visible impact * A collaborative environment with strong technical talent * Competitive compensation and growth opportunities as we scale globally * Hybrid work model and flexible hours (results-focused culture) WHERE YOU WILL BE * Based in Bangalore or Pune, India * 50% travel required within India WE'RE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER, AND WE'RE COMMITTED TO BUILDING A DIVERSE AND INCLUSIVE ENVIRONMENT WHERE YOU CAN THRIVE.

Vercel

ABOUT VERCEL: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. ABOUT THE ROLE: We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for a small portfolio of Vercel's largest enterprise customers, a peer to their VPs of Engineering and CTOs, and the single technical point of contact that orchestrates outcomes across Support, Engineering, Product, and Sales. On the accounts you cover, you take over the post-sales technical relationship that a Solutions Architect (SA) would otherwise own, freeing the SA to focus on pre-sales and on accounts outside your portfolio. This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of no more than eight concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time. If our Professional Services team is structured around a simple frame - PS delivers outcomes, FDE delivers velocity, TAM delivers continuity - you are the continuity. You are the reason a customer’s third year on Vercel is more valuable to them than their first. This is a in-person hybrid role: 3 days per week in-office at our San Francisco, New York, or Austin office. WHAT YOU WILL DO: * Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts. You are the customer's named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co-own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you have veto rights within your domain. You run a defined cadence with each account: weekly 30-minute check-ins, monthly business reviews, quarterly QBRs, and an annual roadmap workshop. This cadence is a floor, not a ceiling. * Lead post-incident pattern ownership and technical triage. You are not the 24/7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours to any P1/P2 escalation routed to you, and you are the customer’s escalation path when standard Support channels need acceleration. * Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre-launch readiness assessments, and translating Vercel's product evolution into specific opportunities for the customer's business. These are jobs Vercel does for many customers through the Solutions Architecture function. On your accounts, you do them deeper, more often, and with sustained context that a generalist SA can't match. The best TAMs save customers more than the cost of the engagement through this work alone. * Scope and orchestrate Vercel’s broader engagement on your accounts. When your customers need hands-on engineering work, you scope and hand off to a Forward Deployed Engineer. When they need a deep audit, you scope and hand off to Professional Services. You do not deliver these engagements yourself, you co-ordinate, track and capture the outcomes of these engagements, weaving them into the customer’s story. - your leverage is in ensuring they happen at the right time, with the right scope, and that the outcomes integrate back into the customer’s longer-term technical roadmap. Throwaway demos and illustrative proofs-of-concept are part of the job; code that ships to a customer’s production environment is not. * Operate as the customer's voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today. You hold internal teams accountable to commitments you've made to your customers. In the early phase of the function, you will do this primarily through influence and relationships built up by the broader Forward Deployed Engineering org; over time, this will operate through defined cross-functional service-level agreements you help establish. * Carry primary accountability for renewal of the TAM engagement on each of your accounts. The Senior TAM SKU is renewed annually. Your customers’ decision to renew is the most honest measure of the value you’ve delivered. You will be measured against a 90%+ TAM SKU renewal rate, with supporting metrics including TAM-specific CSAT (target 4.5/5+), escalation responsiveness against the 4-hour SLA (target 95%+), and influence on Professional Services and FDE attach. ABOUT YOU: * 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting. You have personally owned customer relationships at the $1M+ ACV tier, including running QBRs, leading roadmap workshops, navigating procurement and legal, and surviving renewal cycles. Internal candidates currently in SA, DSE, or CSE roles at Vercel are encouraged to apply. * Deep production experience with Next.js and the Vercel platform. You have architected, debugged, and optimized production systems built on Vercel - not as a casual user, but as someone a customer’s senior engineer would trust on a Sev-1 call. You can speak fluently about App Router internals, ISR and caching strategies, Fluid Compute, the AI SDK, and the cost-optimization patterns that distinguish a healthy Vercel deployment from a runaway one. This is non-negotiable for the role. * Demonstrated track record of getting things done across organizations without formal authority. You have specific examples of times you drove a complex technical outcome that required coordination across Engineering, Product, and Support orgs at a previous company. You are comfortable holding senior internal stakeholders accountable to commitments they have made to your customers, and you escalate quickly when blocked rather than letting issues drift. * Strong written communication, particularly for executive and incident contexts. You write clear incident summaries, executive readouts, and post-mortems. You can compress a complex technical situation into a one-page summary a CTO will read and act on. Most TAM candidates over-index on verbal communication; we particularly value written. * Comfortable as a peer to senior technical leadership. You can sit in a room with a Fortune 500 CTO, push back on a flawed technical decision with confidence and respect, and leave the room with the relationship strengthened. You are comfortable making the case for an unpopular recommendation when you believe it is right for the customer. * Willing to travel approximately 4-8 times per year to customer offices for QBRs, the annual roadmap workshop, and incident retrospectives. We align Senior TAMs to the time zone of the customer’s technical team, so most travel will be within your region. * Comfortable taking over a customer relationship from a colleague. A meaningful portion of your accounts will be transitioned to you from a Solutions Architect at deal close, through a structured handover. You can absorb context quickly, build trust with a customer who didn't choose you, and continue a relationship someone else started without making it feel like a step backward for the customer. BONUS IF YOU: * Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.). * Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks. * Have led FinOps or cloud cost-optimization engagements at scale. * Have run an annual technical roadmap workshop or “Well-Architected Review”-style engagement with an enterprise customer. * Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated. * Have direct experience as a Solutions Architect or Customer Success role at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership. BENEFITS: * Competitive compensation package, including equity. * Inclusive Healthcare Package. * Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. * Flexible Time Off. * We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $163,000-$204,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Miro

About the Team The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform. About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.  What you’ll do * Workflow Optimization * Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle * Recommend integration strategies and automation opportunities that drive alignment, speed, and business value * Provide guidance on embedding Miro into the customer’s existing systems and ways of working * Proactive Optimization * Monitor platform health, engagement, usage patterns, and feature adoption * Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities * Change Management & Scaling * Equip internal champions with strategies to scale adoption across departments, regions, and teams * Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale * Navigate organizational change to help Miro become a strategic pillar in innovation initiatives * Strategic Alignment & Continuous Improvement * Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI * You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities What you’ll need * 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS * Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems * Proven ability to lead workflow optimization, platform adoption, and change management initiatives * Expertise in platform analytics to drive data-informed decisions and continuous improvement * Skilled at facilitating executive-level discussions and cross-functional workshops * Familiarity with collaboration tooling and product/service development workflows is a plus * Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity * Willing to travel to customer sites up to 25%  What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. #LI-LW1