Search results for "Merchant Account Management ENT"

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our Restaurant Enterprise team in Stockholm works with some of Sweden's most prominent restaurant partners, helping them grow and thrive on the Wolt platform. We're now looking for a Team Lead to own a portfolio of key restaurant accounts while leading and developing a local team of Account Managers — someone who combines sharp analytical thinking with genuine care for both partners and people. WHAT YOU'LL BE DOING In this role, you'll be the driving force behind Wolt's restaurant enterprise partnerships in Sweden — owning key account relationships, coaching your team, and building the processes that make everything run smoothly. Day-to-day in this role you'll: * Lead, coach, and develop 4-5 senior Account Managers managing restaurant partners across Sweden. * Growing the largest global and local enterprise partners. * Support your team in building robust relationships with partners to understand their needs and identify opportunities for growth. * Drive commercial performance across GOV growth, Wolt Ads, Promotions, Wolt Drive, Storefront, and other strategic priorities. * Support team in commercial negotiations and operational problem-solving. * Build a high performance, high ownership team through clear priorities, regular coaching, performance follow-up, and ongoing collaboration. * Lead by example by demonstrating Wolt values and behaviors, creating a positive work environment that enables the team to thrive and grow Our humble expectations * 5+ years of experience as a Business Development Manager, Account Manager, or similar commercial role — ideally with experience in restaurants, hospitality, or a marketplace/platform environment * Proven experience leading a team: you know how to motivate, coach, and hold people accountable while keeping morale high * Strong analytical skills — you're comfortable working with data to identify trends, spot opportunities, and make decisions * Excellent stakeholder management skills, both internal and external, and the ability to quickly build credibility with senior partners * Structured project management approach — you can juggle multiple priorities without dropping the ball * Fluent in Swedish and English WHAT WE OFFER You'll join a team that delivers real value across the organization. Our mission is to make Wolt's business even stronger, and the impact you make here will be recognized all the way to the top.You'll work closely with your team and team lead in an environment designed to help your potential thrive. We don't just want you to reach your goals, we want to redefine what "great" looks like. Our spacious office sits in a vibrant, growing part of Stockholm, with a gym just across the street and plenty of restaurants nearby. The Swedish team takes genuine pride in well-being and a strong, people-first culture. Gatherings, afterworks, and celebrations are a regular part of life here. WHY YOU’LL LOVE IT * 🚀 Global and growing fast: Be part of a fast-moving scaleup * 🤩 Ride of a lifetime: Accelerate your career and build your sales skills  * 💪 Instant impact: Take ownership and make a difference * 💙 Big hearts and small egos: Surround yourself with smart, friendly people OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we’re building one of the most exciting media ecosystems in Europe - helping partners grow through Wolt Ads and Wolt Promos. By joining the team, you’ll be at the forefront of digital advertising, working on campaigns that drive visibility, engagement, and real results. Our mission is to help partners grow their business by getting closer to the customers who matter most. Through high-impact placements across our app (and beyond), we help them boost brand visibility, reach new audiences, and increase sales.  We are now looking for a Merchant Account Development Manager to join our team in Sweden. In this role, you’ll ensure campaigns are launched smoothly, tracked accurately, and optimized for maximum performance while supporting partners and collaborating with internal account managers and teams. WHAT YOU’LL BE DOING We are seeking a Merchant Account Development Manager to lead our partnerships efforts for our Restaurant and Merchants ads and promos business. This role will be responsible for driving revenue growth through direct sales and strategic merchant partnerships. The ideal candidate will have experience in ad sales, a strong track record of delivering results, and the ability to convert restaurant and merchant partners into advertising clients. Our Wolt Ads Product team is responsible for building our Ads business across 23 countries. Together with our local sales teams, the Merchant Account Development Manager is responsible for ensuring the delivery of Ad & Promos sales targets in the country they operate. In this role, you will be reporting to our local Head of Commercial and our Global Advertising Lead. This person will be a key member in both the Global Ads team and local merchant team. DAY-TO-DAY IN THIS ROLE YOU’LL: * Develop and implement a comprehensive local strategy to drive revenue growth for our restaurant and merchant ads business. * Build and manage relationships with key industry players, including global brands, franchises, and local restaurants and merchants. * Develop and execute a comprehensive ads and promos sales strategy to achieve revenue targets and drive customer acquisition. * Motivate a high-performing local sales team to exceed ad revenue targets and customer acquisition and retention goals. * Collaborate with cross-functional teams, including product development, marketing, and operations, to ensure sales objectives are met. * Develop and implement sales processes and procedures to improve sales efficiency and effectiveness. * Analyze sales performance metrics and provide regular updates to leadership on sales ROI and key trends. * Negotiate and close advertising investment deals with a focus on revenue growth, product adoption, and customer engagement.  * Manage a team of 3 in the local ads and promo team.  OUR HUMBLE EXPECTATIONS  * Bachelor's degree in business, marketing, or a related field.  * 3+ years of experience in sales management in relevant industries (advertising sales, restaurants, retail) * with a proven ability to lead and motivate a high-performing sales team. * Fluency in both Swedish and English. * Strong communication skills, both verbal and written, with the ability to present to senior executives and clients. * Excellent negotiation skills with a focus on win-win solutions. * Strong analytical skills with the ability to use data to inform decisions. * Ability to work collaboratively with cross-functional teams in a fast-paced environment. * Strong attention to detail and ability to manage multiple projects simultaneously. * Demonstrated track record of successfully driving revenue growth through partnerships or ads. * Excellent negotiation skills with a focus on win-win solutions. WHAT WE OFFER * An opportunity to be part of one of the fastest-growing media ecosystems in Europe * Hands-on experience in digital advertising operations and campaign optimization * A dynamic, international, and collaborative work environment * The chance to make a tangible impact on partner success and Wolt’s advertising business * Great benefits and clear opportunities for career growth WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Wolt Ads is constantly expanding and evolving—check out how we help businesses grow and what opportunities lie ahead!  https://explore.wolt.com/en/fin/wolt-ads   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.  WHAT YOU’LL BE DOING As Sales Manager, you’ll be responsible for identifying, negotiating, and closing partnerships with retailers. You’ll build strong pipelines, manage relationships, and collaborate closely with cross-functional teams to ensure long-term partner success. DAY-TO-DAY IN THIS ROLE YOU’LL: * Explore and prospect the market to uncover untapped opportunities * Identify potential partnerships and initiate engagement with restaurants and retailers aligned with Wolt’s vision * Manage your pipeline of prospects systematically and ensure consistent progress * Assess venue performance to set profitable business terms and negotiate agreements * Collaborate closely with internal departments, ensuring clear and effective communication OUR HUMBLE EXPECTATIONS  You’ll do well at Wolt if you: * 3-5 years of experience in retail sales, account management, field operations, or sales support * Have excellent analytical skills to support data-driven sales decisions. * Have the charm, empathy and honesty to build strong relationships. * Are used to high-performance, high-expectation cultures. * Have a proven track record of making sales and closing deals. * High ownership mentality with ambition to go beyond the obvious * Are entrepreneurial, innovative, and good at solving problems. * Can adapt quickly in a rapidly changing market. * Fluent in Swedish and English WHAT WE OFFER You'll join a team that delivers real value across the organization. Our mission is to make Wolt's retail business even stronger, and the impact you make here will be recognized all the way to the top. You'll work closely with your team and team lead in an environment designed to help your potential thrive. We don't just want you to reach your goals, we want to redefine what "great" looks like.  Our spacious office sits in a vibrant, growing part of Stockholm, with a gym just across the street and plenty of restaurants nearby. The Swedish team takes genuine pride in well-being and a strong, people-first culture. Gatherings, afterworks, and celebrations are a regular part of life here. WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 1000 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ABOUT THE ROLE As a Field Sales Specialist at Wolt, you’ll be at the forefront of our growth and we want you to be our deal-closer towards restaurants, retailers, and other local businesses. You’ll identify potential partners, pitch the value of Wolt, and work closely with merchants to onboard them successfully onto our platform. With solid product knowledge, you will clearly communicate how Wolt can strengthen businesses and provide tailored solutions to meet customer needs. In addition, you will work closely with other internal departments to ensure a smooth transition from sales to implementation and support. WHO WE ARE LOOKING FOR We are looking for someone who truly wants to grow and develop within sales. At Wolt, ambition is the key to success – and we believe it’s your personality and potential that define how far you can go. This role is open to candidates with different levels of sales experience. Whether you’re building on a strong foundation and eager to take the next step, or you already have extensive experience driving complex sales and shaping sales strategies, Wolt will provide the platform for you to thrive. What matters most is your drive, curiosity, and willingness to succeed. WHAT YOU'LL BE DOING:  * Prospect and generate leads to identify potential new partners (restaurants, grocery stores, and retail shops) * Pitch and negotiate with decision-makers, demonstrating how Wolt can add value to their business * Close deals and manage contracts to ensure a smooth onboarding process * Collaborate with internal teams (e.g., Account Management, Operations, Marketing) to guarantee partners’ success after launch OUR HUMBLE EXPECTATIONS * Previous B2B sales experience, preferably in restaurant sales or retail * Excellent command of Swedish and English. Speaking another language is a big plus * Willingness to travel extensively, as the role involves significant travel with overnight stays across Sweden (up to 75% of your working time) * A driver’s license is not required, but considered a strong plus In addition to formal requirements, we will place great emphasis on your personal qualities and your interest in the role and Wolt as a company. Please be sure to clearly motivate in your application why you are applying. WHAT WE OFFER At Wolt, you get the best of both worlds: the dynamic energy of a scale-up with a highly sought-after product, combined with the stability of a well-established company with strong owners and a long-term outlook. * A unique opportunity to join a growth journey where your ideas about the direction of the company are welcome, and where you can contribute to developing new tools and ways of working * A Competitive Salary Package and Benefits NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. HELP BUILD THE OPERATING SYSTEM FOR MODERN COMMERCE Commerce is changing. Merchants increasingly want to build direct relationships with their customers, own their experience, and grow beyond traditional marketplaces. At Wolt, we're building exactly that - a Commerce Platform that helps merchants grow through their own channels with tools, technology, and logistics across every customer touchpoint. Our vision is to become the end-to-end operating system for merchants. As part of DoorDash, we combine global scale with local entrepreneurship to shape the future of commerce. ABOUT THE ROLE We're looking for an ambitious, entrepreneurial, and commercially minded Business Development Manager to lead the growth of our Commerce Platform business in Sweden. This is not a traditional sales role. You'll be building and scaling a strategic growth engine, helping some of Sweden's most exciting merchants unlock new revenue streams and accelerate growth through their own channels. You'll own the full commercial journey - from identifying opportunities and closing strategic partnerships to driving long-term growth and influencing product development. You'll report directly to the Head of Commerce Platform Sweden. WHAT YOU’LL BE DOING * Identify, engage, and acquire high-potential merchants and enterprise partners across Sweden * Own the full partnership lifecycle - from prospecting and negotiation to onboarding and expansion * Build strong relationships with merchant decision-makers and become a trusted strategic advisor * Drive adoption and growth across your portfolio through additional Commerce Platform products * Bring market insights into product development and lead strategic initiatives * Use data to monitor performance, identify opportunities, and track key business metrics OUR HUMBLE EXPECTATIONS * 3+ years in business development, strategic sales, account management, consulting, or partnerships * Experience in SaaS, e-commerce, marketplaces, retail tech, payments, or logistics is highly valued * Strong commercial acumen with analytical thinking and structured problem-solving skills * Comfortable navigating ambiguity and building in fast-moving environments * Excellent stakeholder and project management skills * Fluent in Swedish and English * Entrepreneurial mindset, strong ownership mentality, and willingness to roll up your sleeves WHY JOIN US? You'll join one of Wolt's most important strategic growth bets at a pivotal moment - with the autonomy of a startup builder backed by the scale and resources of a world-leading technology company. You'll gain exposure to commercial strategy, product development, and market expansion while working with an ambitious, international team. We offer a competitive compensation package, extensive benefits, and meaningful career development opportunities across Wolt, DoorDash, and our global organization. NEXT STEPS If you're excited by the idea of building a category-defining business, partnering with some of Sweden's most ambitious merchants, and helping shape the future of commerce, we'd love to hear from you.Click below to apply and get the conversation going!  Please note that timelines may be slightly extended during the holiday season. OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt Development Sverige AB

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in more than 30 countries around the world. We are a Helsinki-based technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to our customers. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Our team has been working hard to build an amazing service for our customers, merchants and couriers – all while making cities better. And we’re excited to see the shared impact we’ve had along the way, serving customers, supporting local businesses, and creating earning opportunities around the world. In 2022, Wolt joined forces with DoorDash, marking an exciting new chapter in our journey. Together, we continue to think big and expand our reach across the globe. This partnership brings together two leading players in local commerce, combining shared values, complimentary strengths, and a common ambition to build the best possible platform for customers, merchants, and couriers. Today, Wolt operates as part of DoorDash International, which encompasses DoorDash’s businesses outside of the United States. Building on this international momentum, DoorDash acquired UK-based Deliveroo in October 2025. This brought Deliveroo’s strong operations across the UK, Ireland, and several European and Middle Eastern markets into DoorDash’s growing global portfolio. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun along the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life! About the Role On the Global Merchant team, our mission is to provide best-in-class merchant selection—spanning restaurants and other verticals—to deliver exceptional value to consumers while empowering merchants to grow their businesses profitably on Wolt. We achieve this by building world-class operations, launching innovative products and working as one team across our 30 countries. We’re looking for a Senior Director to scale Wolt’s sales operations across 30 countries. This requires an exceptional strategic frontline sales leader who drives energy, competitiveness, and accountability. You will be responsible for new merchant acquisition, leading a sales organization of approximately 300 people spanning almost all Wolt countries. You will also lead Wolt’s Global Sales Strategy & Operations team that is responsible for sales and selection strategy, variable pay, sales tooling and sales compliance. Their job is to help every country and region win with best in class insights, processes and scalable playbooks. This is a management position with high visibility and direct influence on the company’s global success. This role will partner closely with other leaders across Operations, Finance, Analytics, Marketing and Product to build GTM strategies and deliver on Wolt’s overall goals. You will report to our Global Head of Merchant Business, Tuomas Hurmerinta. We expect this role to be flexible in terms of time spent remotely and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities. This is a rare opportunity to have direct impact at global scale uniting commercial, operational, and strategic leadership to grow one of EMEA’s most loved consumer platforms. You're excited about this opportunity because you will… Be responsible for overseeing the sales strategy, operations, and performance of a dynamic marketplace within a larger organization. Develop, implement and execute a comprehensive business strategy to meet organisational objectives. Partner with crossfunctional leaders to implement new GTM strategies to unlock growth, to think boldly and two steps ahead as a way to ensure expansive opportunities are not missed. Lead, mentor, and manage a high-performing sales team. Continually improve the tools available to Sales and ads XFN teams to do their jobs more efficiently and effectively, especially determining how Gen AI and automation should be applied across all teams. Collaborate closely with other Wolt executives. Build alignment and visibility across Wolt and DoorDash, serving as the connective tissue between local teams in 30+ countries, product, analytics, and executive stakeholders. Build a world-class team that includes hiring new leaders as well as mentoring junior team members, fostering curiosity, rigour, and clarity in all analytical work while elevating the team’s technical and strategic maturity. We're excited about you because you have… Experience growing and leading sales teams at scale, across a multi-country footprint A strong track record of success in driving revenue and motivating teams at scale. Deep expertise in improving the productivity of Sales (and Account Management) teams, including compensation design, systems & CRM development, and accountability frameworks. A focus on dynamic marketplaces, ecommerce, or logistics environments. The ability to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way. A self-starter with the determination to initiate and lead/own strategic projects to completion in a scrappy environment with a cross-functional team. Clear and concise communication with strong cross-functional partnership experience and an ability to influence senior leadership on critical decisions. Innate curiosity to understand how things work and a first-principles approach to problem solving. Hired, retained and developed A+ talent. What we stand for… Attitude - We take ownership beyond the obvious. Excellence - We do common things uncommonly well. Ambition - We think big but stay humble. Heart - We do right by people, we treat others kindly and justly. Will to learn - We recognise that if we don’t learn, we don’t stay still but fall behind. Will to teach - We remember that Luke was Yoda's greatest achievement.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As Stripe’s user base and global footprint grow dramatically, especially as crypto and stablecoins fundamentally change the way money is transferred, Stripe acquired Bridge to leverage its stablecoin infrastructure for global payments. Stablecoins facilitate faster, cheaper, and more efficient transactions than traditional methods, which creates unique compliance challenges.  The Bridge Operations strategy provides operational leverage and expands Stripe’s portfolio of operational capabilities to support the scaled needs in this rapidly evolving space. In this role, you develop a deep understanding of Stripe’s user verifications and compliance policies, systems, controls and design mechanisms to deliver process improvements and enhanced customer experience.  This role will be part of the Risk Operations organization in Bridge Operations that is accountable for monitoring, investigating, and reporting suspicious activity indicative of money laundering and other financial crimes. WHAT YOU’LL DO In this role, you will act in a player-coach capacity and are accountable for supporting Risk/Partner Risk Operations associates.  This team will investigate accounts to identify risks to Stripe business related to fraud and user policy requirements. You will set clear goals and provide guidance and mentorship to ensure individual and team success. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, and a passion for inspiring a team to deliver outstanding results. RESPONSIBILITIES * Guide your team in performing reviews to protect and advance Bridge’s business, brand and mission, by deploying industry-leading supportability solutions that instill user and partner trust in Stripe. * Support and coach your team in conducting thorough investigations of merchant accounts to facilitate progressive and sustainable business growth. * Ongoing management of the operational performance of your team to deliver KPIs and report to key stakeholders. * Help scale our operations and improve user experience by identifying process improvements. * Manage capacity and scheduling, dividing and assigning work between team members. * Ensure your team has all the skills and resources needed to be successful in their role. * Set clear goals and expectations for individual and team performance. * Foster a culture of continuous improvement to refine team processes and procedures. * Support recruitment and hiring initiatives. * Coach and mentor individuals to meet career goals via structured development conversations. * Provide continuous performance feedback and facilitate periodic formal performance reviews. * Drive and own initiatives that make the team a warm and welcoming place to work. * Keep the team engaged and motivated towards their work. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * A minimum of 3+ years of management experience, ideally within Financial Crimes or Support Operations.  * Experience coaching/leading operations teams and managing performance. * Experience mentoring others and are able to constructively provide feedback to others. * Experience in delivering weekly and monthly business metrics and reporting. * Proven ability to be a subject matter expert in Risk Operations. * Ability to work cross functionally to deliver best results and promote partnership. * Excellent written and verbal communication skills in both English and Spanish * Exemplary planning and time management skills. PREFERRED QUALIFICATIONS * Experience in new process launches and continuous improvement initiatives.  * Experience managing risk events in the system, and identify the at-risk scenario.