Sökresultat för "Salesforce Service Cloud"

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are looking for an experienced Salesforce Engineer What You Will Work On Develop and maintain Salesforce Service Cloud solutions Build and support integrations between Salesforce, internal systems, and external services Design, develop, and optimize Case Management processes Develop and enhance Salesforce Flows and platform automations Implement Apex and custom Salesforce development where appropriate Evaluate when to use standard Salesforce functionality, Flows, or custom code Design scalable and maintainable CRM solutions Participate in requirement gathering, workshops, and technical solution design Improve platform architecture, performance, and maintainability Develop API-based integrations and integration workflows Support Omnichannel routing and customer service processes Configure and optimize Email-to-Case, Escalation Rules, and email delivery Participate in source-driven development and CI/CD implementations Collaborate with business users and cross-functional technical teams Drive continuous improvements to platform processes and development practices What You Bring Strong experience as a Salesforce Developer or Salesforce Engineer Hands-on experience with Salesforce Service Cloud Experience developing Salesforce Flows Strong knowledge of Apex and Salesforce platform development Experience with Case Management solutions Experience building REST/API integrations Experience with Source-driven Development Experience implementing CI/CD pipelines for Salesforce Understanding of Omnichannel, Routing, and customer service workflows Experience with Email-to-Case, Escalation Rules, and email troubleshooting Ability to build scalable, maintainable, and user-friendly enterprise applications Strong analytical, communication, and stakeholder collaboration skills Self-driven, proactive, and solution-oriented mindset

St1 är ett företag som driver energiomställningen och är verksamt i Finland, Sverige, Norge och Storbritannien. St1s energiportfölj omfattar oljeprodukter, biogas, hållbart flygbränsle (SAF), förnybar diesel (HVO) och solenergi. St1 driver också flera större projekt inom energiomställning. Vi söker en Technical Product Owner för Salesforce Sales & Service Cloud som vill forma St1:s CRM-strategi och utveckla Salesforce-lösningar som stödjer försäljning, kundservice och affärsverksamheten. Rollen är länken mellan verksamhetens behov och teknisk utveckling. Du säkerställer att lösningarna är skalbara, säkra, användarvänliga och att de faktiskt tas i bruk i organisationen. Tillsammans med verksamhet, arkitekter, utvecklare och administratörer omvandlar du behov till prioriteringar, user stories och praktiska Salesforce-lösningar. Du blir en betrodd rådgivare för verksamhetsteam som utvecklar nya digitala arbetssätt. Med erfarenhet från flera Salesforce-implementationer bidrar du med bästa praxis, driver förändring och säkerställer långsiktig användning – inte bara leverans av funktioner. Dina huvudsakliga ansvarsområden Produktstrategi & roadmap Ansvara för och kommunicera roadmapen för Salesforce Sales & Service Cloud. Säkerställa att plattformsutvecklingen stödjer affärsmål och kundupplevelse. Utvärdera nya Salesforce-funktioner och identifiera affärsmöjligheter. Backlog & kravhantering Äga och prioritera produktbackloggen för Sales & Service Cloud. Översätta verksamhetsbehov till tydliga user stories och acceptanskriterier. Säkerställa att krav är väl definierade och redo för utveckling. Tekniskt ledarskap Ge vägledning kring Salesforce-arkitektur, integrationer och konfiguration. Samarbeta med arkitekter och utvecklare för skalbara och säkra lösningar. Konfigurera Salesforce Sales och Service Cloud praktiskt vid behov. Samarbete & förändringsledning Vara länken mellan verksamheten, Business Technology och externa partners. Leda workshops och förbättringsarbete. Stötta team genom förändring och skapa engagemang för nya arbetssätt. Dela erfarenheter och bästa praxis från tidigare Salesforce-projekt. Styrning & kvalitet Säkerställa efterlevnad av säkerhets-, data- och governancekrav. Främja god praxis inom utveckling, dokumentation och leverans. Vad du tar med dig Vi söker dig som är nyfiken, samarbetsinriktad och vill skapa verklig affärsnytta. Du har: Minst 5 års erfarenhet av Salesforce, varav minst 3 år i en roll som Product Owner, Business Systems Analyst eller Technical Lead. Praktisk erfarenhet av konfiguration i Salesforce Sales och Service Cloud. God förståelse för CRM, försäljningsprocesser och kundservice. Erfarenhet av digital transformation, förändringsarbete och användaracceptans. Erfarenhet av att leverera Salesforce-lösningar i olika organisationer och branscher. Akademisk examen inom exempelvis informationssystem, datavetenskap, ekonomi eller motsvarande erfarenhet. Meriterande: Salesforce-certifieringar, erfarenhet av Einstein eller Agentforce samt arbete i stora och integrerade IT-miljöer. Vem söker vi? Vi söker dig som känner igen dig i St1-andan: Nyfiken, Affärsmässig, Engagerad och Omtänksam. Du trivs i föränderliga miljöer där samarbete, ansvar och utveckling står i fokus. Varför St1? Forma St1:s CRM-vision och skapa konkret påverkan inom försäljning och kundservice. Kombinera affärsförståelse med praktisk Salesforce-utveckling. Påverka hur organisationen arbetar med moderna digitala lösningar. Utvecklas inom Salesforce-arkitektur, AI-baserad CRM och produktledning. Arbeta från Helsingfors eller Stockholm i en nordisk teknikorganisation präglad av tillit och ansvar. På St1 får du ett verkligt ägarskap för CRM-plattformen och dess utveckling. Vi stöttar din utveckling genom lärande, samarbete över team och länder, konkurrenskraftiga villkor och goda möjligheter att växa. Är du intresserad? Skicka in ditt CV och personliga brev via Barona Career senast torsdag 14 augusti 2026.  För mer information, kontakta Baronas rekryteringsteamledare Lassi Jyrinsalo under telefontiderna i augusti: tisdag 4 augusti eller torsdag 6 augusti 2026 kl. 12–14. Låt oss utmana det vanliga! INDTECH

Are you a Salesforce Developer ready to build scalable solutions that support a healthier society? Do you want to work in an environment where care, initiative, and innovation shape your everyday? Then the role of Salesforce Application Developer could be your next step. With us, you'll contribute to solutions that make a real difference—supporting a secure and healthy world Insurance and health make a strong combination. Through early interventions, collaboration with leading partners, and smart digital services, Euro Accident has helped shape a more proactive approach to insurance. Today, nearly half a million people rely on us. We are now continuing that journey—and we are looking for someone who wants to be part of it. About the role As a Salesforce Application Developer, you will be responsible for developing and evolving our Salesforce platform to support business-critical processes. You will build scalable solutions, integrate with enterprise systems, and contribute to a stable and modern application landscape. You will work hands-on with development while also contributing to solution design, ensuring that what we build is robust, maintainable, and aligned with business needs. Your responsibilities include, but are not limited to: Developing and maintaining Salesforce solutions using Apex, Lightning Web Components (LWC), and Flows Designing and implementing integrations between Salesforce and other enterprise systems Building APIs, automation, and reusable components Participating in solution design, code reviews, testing, and deployments Troubleshooting and resolving production issues Collaborating with business stakeholders, architects, and developers Supporting and sharing knowledge with team members You’ll join a collaborative tech team based in Stockholm, characterized by knowledge-sharing, a pragmatic mindset, and a strong sense of ownership. Who you are You identify with our values of care, initiative, and innovation. You are curious, take responsibility for your work, and contribute to a constructive team environment. We’re looking for someone who has: Around 4–6 years of experience in Salesforce development Strong hands-on experience with Apex and Lightning Web Components Experience working with integrations (REST/SOAP APIs) and Platform Events Experience with Salesforce Administration and development across Service Cloud and/or Experience Cloud Experience working with version control and modern development practices (e.g., Git, CI/CD, Azure DevOps) Salesforce Platform Developer I certification It’s advantageous if you also have experience in regulated industries such as insurance or financial services, have worked in Agile environments, possess knowledge of OAuth 2.0, authentication, and API security, or hold additional Salesforce certifications. As a person, you are analytical and solution-oriented, with the ability to take initiative and move work forward independently. You communicate clearly, collaborate effectively, and are comfortable navigating both technical and business discussions. At Euro Accident, it’s our people who build success. That’s why we place great importance on personal qualities and long-term potential. We offer you We believe that to contribute to a healthy and sustainable world, we start with our own organization. We support a balanced work life, value trust and flexibility, and foster a culture where people enjoy working together. In addition to an occupational pension and flexible working hours, we offer a comprehensive benefits package including health insurance, wellness allowance, access to exercise during working hours, and regular social activities. You’ll be based in our office in Stockholm. Start date as agreed. This is a permanent full-time position with a six-month probationary period. Welcome with your application If you have any questions about the role, you’re welcome to contact any of the contacts below. Selection is ongoing; however, due to the summer holiday period, we expect to begin inviting candidates to interviews in August. As part of our process, we use work psychological tests and ask you to answer selection questions instead of submitting a personal letter. Background checks are conducted on final candidates. Please note that a valid work permit for employment in Sweden is a mandatory requirement for this role and a prerequisite to be considered in the selection process. We do not accept applications via email due to GDPR.

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario. Summary: The Manager, ICT Delivery plays a critical role in delivery of complex technology projects and IT services. They combine strategic planning with tactical execution to align team output with broader organizational goals, managing everything from initial scoping to final deployment and post-launch support.  They ensure that digital initiatives are executed efficiently, securely and in alignment with GxP standards. They exhibit strong delivery leadership with a deep appreciation for the complexities of the pharmaceutical environment. Essential Functions: •    Participate in project planning, execution, risk management, and quality assurance across multiple concurrent initiatives. •    Ensure solutions meet regulatory and data privacy requirements, including GxP, 21 CFR Part 11, HIPPA, GDPR and data integrity standards. •    Apply and follow appropriate delivery methodologies (Agile, Waterfall, hybrid) based on project needs and compliance considerations. •    Collaborate with business, technical teams and vendors to ensure accurate translation of business requirements into technical solutions. •    Assume accountability throughout all phases of system development lifecycle from ideation and planning through production support and troubleshooting. Additional activities may include, but are not limited to: •    IT Project Oversight - Review project timelines, milestones, risks and budget to ensure delivery stays on track. •    Stakeholder Communication & Alignment - Manage expectations, clarify priorities and drive compromise between business needs and technical constraints. •    SDLC Compliance – Ensure all system changes follow appropriate lifecycle processes; review documentation for accuracy, completeness, and audit readiness. •    Issue Resolution & Operational Support – Assist in the triage of issues / incidents that impact production systems or project timelines. Requirements: Education Bachelor’s degree or equivalent experience in computer science, information systems, engineering or related fields required Experience At least 5 years’ experience delivering IT projects within a regulated industry, ideally pharmaceuticals or life sciences; Familiarity with multiple functional domains (e.g. Quality, Regulatory, Medical, Commercial and/or Clinical); Knowledge of GxP compliance, validation practices and regulated system requirements;  Experience with large-scale, global implementations; Experience with enterprise technologies such as Veeva Vault, Salesforce.com, Microsoft Dynamics Technical Skills Proficient in MS Office Suite. Working Conditions: Requires up to 10% domestic and international travel The anticipated salary for this position will be $121,000 to $156,800.  The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs. The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including: * 401K with company match * Annual Bonus Program (Sales Bonus for Sales Jobs) * Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days * Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision) * HSA & FSA Programs * Well-Being and Work/Life Programs * Life & Disability Insurance * Concierge Services * Long Term Incentive Program (subject to job level and performance) * Pet Insurance * Tuition Assistance * Employee Referral Awards The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law. When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.  Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com. RECRUITMENT & STAFFING AGENCIES Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes. #LI-TT1 #Hybrid #Princeton

Join Telavox as a Senior Software Engineer 💡 Do you enjoy solving complex problems and turning them into simple, seamless experiences for people? At Telavox, we’re growing our Integration team and looking for a senior Java developer who’s curious, collaborative, and excited about building technology that connects organizations every day. You’ll work closely with supportive teammates who value knowledge-sharing, learning, and building things that last. Together, we’ll create services that are reliable, scalable, and future-ready. If you want to make a real impact by developing integrations used by thousands of people, this could be your next step! About the job You’ll integrate Telavox’s communication platform with leading CRM and identity systems. Your mission is to make connectivity seamless while modernizing our codebase for scalability and performance. In your day-to-day, you might: Design, build, and maintain integrations using Java, Kubernetes, and MySQL Develop scalable backend services with clean, testable code Take part in architectural discussions and improvement initiatives Explore new technologies that keep our platform innovative This role is based at our vibrant new office, Gjuteriet, located in Malmö. About you You’re a software engineer who enjoys creating solutions that make a difference for people. You care about clean architecture, thoughtful APIs, and you thrive in environments where collaboration and learning go hand in hand. You’ll feel at home here if you’re motivated by: Building software that makes everyday work smoother for others Growing your skills while contributing to a supportive team culture Turning complex technical challenges into elegant solutions Making the most complicated integrations work like a charm Key skills and experience: Proficiency in Java, REST APIs, Kubernetes, JavaScript, and MySQL Experience with identity standards such as OIDC and SCIM Strong communication skills and a team-first mindset Good to have skills: Experience designing and implementing integrations between platforms and third-party systems (e.g., Microsoft Entra, OKTA, BankID, Tacdis) Familiarity with cloud integrations and external APIs (e.g., Microsoft Graph, Google Workspace) Familiarity with external APIs for CRM or support platforms such as Salesforce, Zendesk, Hubspot, Dynamics 365, or Freshdesk Experience in lifting the quality of code bases by applying strong engineering patterns where it has been missing before Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com Learn more about what we do! ⬇️