Customer Support Specialist

Imagine a future where everyone has instant, low-cost access to intelligence. We're building a fully featured European AI cloud,

with everything one needs to train, experiment with, and deploy AI models. On top of that, our GPUs run on 100% renewable energy.

We're ambitious, curious, and gutsy doers. We practice a low hierarchy across the company and high morale in our teams. We've

already achieved a lot, yet we're only getting started. Now it's your chance to join the ride. We offer more than just the job: we

offer a career-defining opportunity to be part of building something big.

• An opportunity to make a clear impact and work alongside world-class engineers, researchers, and partners across the global AI

ecosystem.

• Work mode: On-site. This role requires presence in our Helsinki office 5 days per week. Don’t worry, you won’t be alone or

hangry there. (We keep a stocked fridge…)

As a Customer Support Specialist, you're part of our global support team. You resolve technical issues on our GPU cloud and hand

over to teammates in other time zones, so customers get help around the clock.

Based at our Helsinki headquarters, you sit alongside engineering, product, and sales, so recurring issues reach the people who

can fix them. You work independently on your shifts, know when to escalate, and help improve how we support customers as we scale.

The ideal candidate is a technical problem-solver who works well independently, communicates clearly in writing, and stays calm

under pressure.

• Networking fundamentals for connectivity troubleshooting (SSH access, firewall and port rules, TCP/IP routing and reachability)

and comfort with database queries.

• Excellent written and verbal communication in English with technical and non-technical audiences, plus leadership and

stakeholder management.

• Relevant certifications: Linux Foundation Certified System Administrator (LFCS), NVIDIA-Certified Associate: AI Infrastructure

and Operations (NCA-AIIO), ITIL Foundation, Certified Kubernetes Administrator (CKA).

We're building fast and this role needs the right person behind it. There's no artificial deadline, but when we find who we're

looking for, we move. If this sounds like your next move, apply now.

Verda (formerly DataCrunch) is a technology company building the next generation of cloud infrastructure for AI: compute that's

instant, on-demand, and at scale. Headquartered in Helsinki, the company operates globally across Europe, the US, and Asia. Verda

employs over 250 people from over 40 nationalities and has raised over $450M in total funding from investors including Emergence

Capital, MUFG Innovation Partners, Supermicro, 6 Degrees Capital (6DC), Lifeline Ventures, byFounders, J12 Ventures, Skaala,

Varma, and Tesi, alongside leading financial institutions.