Customer Support Specialist

At Air Apps, we believe in thinking bigger and moving faster. We’re a family-founded company on a mission to create the world’s

first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how

people plan, work, and live. Born in Lisbon, Portugal in 2018 and now with offices in both Lisbon and San Francisco we’ve remained

self-funded while reaching over 100 million downloads worldwide.

Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make

a difference. Here, you’ll play a key role in delivering exceptional user experiences, helping people get the most out of our

products every day.

• This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross-functional teams

in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts.

As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality and

consistent user experience across our iOS applications. This role sits at the intersection of customer experience, product

feedback, and operational excellence.

They will work in a fast-paced environment, collaborating closely with engineering and marketing teams to report issues, share

insights, and contribute to continuous product improvement. This role also involves monitoring customer satisfaction, analyzing

trends, and helping shape strategies that enhance the overall user journey.

At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants

from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and

experiences make us stronger.

At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any

AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification.

Air Apps does not partner with nor is represented by any recruiting agencies, staffing firms, or third-party recruiters in

connection with our hiring efforts. All legitimate communication regarding Air Apps opportunities will come exclusively from an

official @airapps.com email address. Additionally, all open positions are published only through our official careers platform,

Ashby.

If you are contacted by anyone claiming to represent Air Apps from a different email domain, through a recruiting agency, or via a

job posting source other than Ashby, please exercise caution. We do not accept unsolicited candidate submissions from agencies,

and any such submissions will not be considered.