Om tjänsten
> Do you want to lead and develop a technical service function that plays a central role in customer satisfaction and long-term
> customer value?
Nel Hydrogen is looking for an experienced and collaborative Service Manager to lead our technical support and service team. In
this role, you will oversee technical customer support, aftermarket activities, service deliveries, and the continuous improvement
of service processes.
This is a great opportunity for a hands-on service leader who enjoys developing people, solving complex customer issues, and
working across engineering, production, and sales to deliver professional and efficient support. If this resonates with you, this
could be an exciting opportunity to help strengthen a customer-oriented service culture and contribute to growth within
aftermarket and service.
YOUR NEW ROLE
Reporting to the Site Support Director, you will have overall responsibility for the company's technical support and service
function. You will lead the technical support and service team, ensure the right competence and capacity, and establish clear
goals, KPIs, and development plans.
You will be responsible for high-quality technical support and service agreements, while contributing to aftermarket development,
spare parts-related processes, and coordination with field service activities. Working closely with customers, partners,
engineering, production, and sales, you will coordinate complex cases, handle escalations, and contribute to develop service
concepts that increase customer value and profitability.
The role is well suited for a clear and motivating leader who combines strong technical understanding with a customer-focused,
structured, and continuous-improvement mindset.
YOUR RESPONSIBILITIES
In this role, you will:
- Ensure high quality in service agreements and contribute to spare parts-related processes and coordination with field service
activities.
WHAT WE ARE LOOKING FOR
We are looking for a customer-oriented and solution-focused leader with strong technical understanding and experience from
technical support, service, or aftermarket operations. You should enjoy developing people, improving processes, and working across
functions to deliver strong customer outcomes.
You'll bring:
WHAT YOU WILL GET FROM WORKING WITH US
The Company has a published Code of Conduct that all employees are expected to follow.
ABOUT NEL HYDROGEN
Nel Hydrogen is the global leader in on-site hydrogen generation and the largest electrolyser manufacturer in the world. Nel
Hydrogen is leading the charge into the new green hydrogen economy.
If you are driven by personal initiative combined with loyalty and commitment to your team and the ability to convert complex
issues into simple solutions, then we want to talk to you. Join a company that is on the cutting edge of new energy innovations,
with an energized, progressive culture.
At Nel, you will join a community where your expertise does more than service a company – it supports a vision. Step into a role
where your professional skills will impact the future of green energy.
Applications are reviewed on a rolling basis, so don’t wait to apply! If you have any questions, feel free to reach out to us at