Nelhydrogen

> Do you want to lead and develop a technical service function that plays a central role in customer satisfaction and long-term > customer value? Nel Hydrogen is looking for an experienced and collaborative Service Manager to lead our technical support and service team. In this role, you will oversee technical customer support, aftermarket activities, service deliveries, and the continuous improvement of service processes. This is a great opportunity for a hands-on service leader who enjoys developing people, solving complex customer issues, and working across engineering, production, and sales to deliver professional and efficient support. If this resonates with you, this could be an exciting opportunity to help strengthen a customer-oriented service culture and contribute to growth within aftermarket and service.  YOUR NEW ROLE Reporting to the Site Support Director, you will have overall responsibility for the company's technical support and service function. You will lead the technical support and service team, ensure the right competence and capacity, and establish clear goals, KPIs, and development plans. You will be responsible for high-quality technical support and service agreements, while contributing to aftermarket development, spare parts-related processes, and coordination with field service activities. Working closely with customers, partners, engineering, production, and sales, you will coordinate complex cases, handle escalations, and contribute to develop service concepts that increase customer value and profitability. The role is well suited for a clear and motivating leader who combines strong technical understanding with a customer-focused, structured, and continuous-improvement mindset. YOUR RESPONSIBILITIES In this role, you will: * Lead, support, and develop the technical support and service team. * Ensure professional and efficient handling of technical customer inquiries. * Prioritize and coordinate complex technical cases and escalations. * Ensure high quality in service agreements and contribute to spare parts-related processes and coordination with field service activities. * Develop and improve service concepts that increase customer value and profitability. * Standardize service processes and working methods, and drive continuous improvement. * Monitor key performance measures, including response time, resolution rate, and customer satisfaction. * Ensure effective use of CRM, service, and support systems. * Identify new business opportunities within aftermarket and service. WHAT WE ARE LOOKING FOR We are looking for a customer-oriented and solution-focused leader with strong technical understanding and experience from technical support, service, or aftermarket operations. You should enjoy developing people, improving processes, and working across functions to deliver strong customer outcomes. You'll bring: * Relevant higher education in a technical field, engineering, or equivalent experience. * 8-10 years of experience in service operations, field service, technical support, or similar roles. * Experience managing a technical support, service, or aftermarket organization. * Strong technical understanding and experience with problem solving. * Experience with customer follow-up and service deliveries. * Clear and motivating people leadership skills. * A structured and results-oriented approach, with the ability to manage multiple priorities in a busy environment. * Strong communication and collaboration skills. * A proactive mindset and a strong focus on continuous improvement. * Fluency in English, both written and spoken. Norwegian language skills are an advantage. WHAT YOU WILL GET FROM WORKING WITH US * An opportunity to work in a company in a leading position in the hydrogen and clean energy market. * A visible and impactful role with many exciting interfaces across teams and stakeholders, both locally and globally. * A dynamic and highly professional working environment consisting of competent and committed colleagues. * Competitive compensation and comprehensive benefits, pension and insurance schemes. The Company has a published Code of Conduct that all employees are expected to follow. ABOUT NEL HYDROGEN Nel Hydrogen is the global leader in on-site hydrogen generation and the largest electrolyser manufacturer in the world. Nel Hydrogen is leading the charge into the new green hydrogen economy. If you are driven by personal initiative combined with loyalty and commitment to your team and the ability to convert complex issues into simple solutions, then we want to talk to you. Join a company that is on the cutting edge of new energy innovations, with an energized, progressive culture. At Nel, you will join a community where your expertise does more than service a company – it supports a vision. Step into a role where your professional skills will impact the future of green energy. Applications are reviewed on a rolling basis, so don’t wait to apply! If you have any questions, feel free to reach out to us at tateam@nelhydrogen.com.

Nel ser etter en strukturert og løsningsorientert testingeniør som vil bli en del av vår teknologiavdeling og støtte våre alkaline-operasjoner gjennom drift, vedlikehold og oppfølging av teststasjoner. Du vil jobbe tett med kolleger på tvers av fagområder for å sikre høy kvalitet, stabil drift og kontinuerlig forbedring av testutstyr og testprosesser. Rollen passer godt for deg som trives med tekniske utfordringer, problemløsning og samarbeid i et praktisk og operativt miljø. OM ROLLEN Som testingeniør vil du ha en viktig rolle i drift, vedlikehold og kontinuerlig forbedring av våre teststasjoner og testsystemer innen alkaline-operasjoner. Som del av et tverrfaglig team i teknologiavdelingen vil du bidra til pålitelig testgjennomføring, høy tilgjengelighet på utstyr og effektive testprosesser som støtter produktkvalitet og utvikling. Enten du har fagbrev, teknisk fagskole, ingeniørutdanning eller relevant praktisk erfaring, gir denne rollen en unik mulighet til å jobbe med avansert testutstyr og moderne teknologi i et svært samarbeidsorientert miljø. Du blir en del av et team som verdsetter læring, innovasjon og kontinuerlig forbedring, samtidig som vi støtter din faglige utvikling DIN NYE ROLLE I denne rollen vil du: * Drifte og overvåke teststasjoner og testutstyr. * Sikre stabil og effektiv drift av testsystemer. * Feilsøke og løse problemer knyttet til testutstyr og tilhørende systemer. * Planlegge og gjennomføre forebyggende vedlikeholdsaktiviteter. * Bidra til installasjon, oppgradering og kvalifisering av nytt testutstyr. * Analysere testresultater og rapportere avvik. * Samarbeide tett med produksjon, utvikling og kvalitet for å sikre effektive testprosesser. * Utarbeide og vedlikeholde teknisk dokumentasjon, prosedyrer og arbeidsinstrukser. * Delta i kontinuerlig forbedringsarbeid knyttet til testmetoder, automatisering og prosesseffektivitet. * Bidra til opplæring og støtte til brukere av testutstyr. HVEM VI SER ETTER Vi ser etter deg som er strukturert, proaktiv og motivert av å løse tekniske utfordringer. Du trives med å jobbe både selvstendig og som del av et team, kommuniserer godt med kolleger på tvers av fagområder og har en ansvarlig tilnærming til kvalitet, sikkerhet og kontinuerlig forbedring. Du er analytisk av natur, komfortabel med å håndtere flere prioriteringer samtidig og motivert for å lære og utvikle deg i et dynamisk teknisk miljø. Du har: * Relevant teknisk utdanning eller bakgrunn innen automasjon, mekatronikk, elektroteknikk eller lignende. Fagbrev er en fordel, og relevant praktisk erfaring kan kompensere for formell utdanning. * Erfaring med drift, vedlikehold eller utvikling av testsystemer er en fordel, men ikke et krav. * God forståelse for feilsøking av hardware- og softwaresystemer. * Erfaring med testutstyr, måleinstrumenter og dataanalyse er ønskelig. * Kunnskap om automatiserte testløsninger er en fordel. * Flytende norsk og engelsk, både skriftlig og muntlig. HVA VI KAN TILBY * En spennende rolle i et selskap med en ledende posisjon innen hydrogen- og ren energimarkedet. * Mulighet til å jobbe med avansert testutstyr, moderne teknologi og praktiske tekniske utfordringer innen alkaline-operasjoner. * En synlig og betydningsfull rolle med mange kontaktflater på tvers av team og interessenter, både lokalt og globalt. * Et dynamisk og svært faglig sterkt arbeidsmiljø med dyktige og engasjerte kolleger, godt samarbeid og muligheter for faglig utvikling. * Konkurransedyktige betingelser og gode pensjons-, forsikrings- og velferdsordninger. Selskapet har en publisert Code of Conduct som alle ansatte forventes å følge. OM NEL HYDROGEN Nel Hydrogen er verdensledende innen lokal produksjon av hydrogen og verdens største produsent av elektrolysører. Selskapet leder an i utviklingen av den nye grønne hydrogenøkonomien. Dersom du er en person som tar initiativ, samtidig som du viser lojalitet og dedikasjon til teamet ditt, og har evnen til å gjøre komplekse utfordringer om til enkle og effektive løsninger, ønsker vi å høre fra deg. Bli en del av et selskap som står i front av den grønne energiomstillingen, med en engasjert, fremtidsrettet og inkluderende kultur. Hos Nel blir du en del av et fellesskap der din kompetanse betyr mer enn å støtte en virksomhet – den bidrar til å realisere en visjon. Ta steget inn i en rolle der dine faglige ferdigheter kan være med på å forme fremtidens grønne energiløsninger. Vi vurderer søknader fortløpende, så vi oppfordrer deg til å søke så snart som mulig. Har du spørsmål, er du velkommen til å kontakte oss på tateam@nelhydrogen.com.

Do you want to help ensure compliance, certification, and safety in the technologies driving the green energy transition? Join us on an exciting journey at Nel Hydrogen as our new Safety Engineer! Nel Hydrogen is looking for a Safety Engineer to strengthen our capacity within technical safety, compliance, and certification. In this role, you will help ensure that safety and regulatory requirements are embedded throughout the design and delivery of our products and systems. Working closely with engineering, project, and execution teams, you will contribute to certification activities, support regulatory compliance, and help ensure that Nel's products and solutions meet relevant industry standards and approval requirements. If this resonates with you, this could be an exciting opportunity to apply your technical safety and compliance expertise in a global company contributing directly to the green transition. Your new role As a Safety Engineer at Nel Hydrogen, you will work closely with engineering, project, and execution teams to ensure that safety, compliance, and certification requirements are embedded throughout process and product design. You will contribute across tenders, FEED phases, product development, and project execution, acting as a key representative for the technical safety discipline while supporting compliance and certification activities across Nel's product portfolio. You will help define certification scope, system boundaries, and technical documentation requirements, support interactions with certification bodies, and ensure regulatory requirements are incorporated throughout development and delivery. You will also contribute to system-level safety and risk assessments and support the successful execution of certification and compliance activities. You will be involved in both analytical and hands-on safety work, contributing to continuous improvement, best practices, and competence development within technical safety. Your responsibilities In this role, you will: * Ensure that Nel’s Process and Product design follow relevant safety requirements * Perform technical safety analyses and assessments * Establish and update technical safety related documentation and best practices * Represent the technical safety discipline in tenders, FEEDs and project execution * Contribute to competence building, continuous improvements, and best practice within technical safety * Contribute or facilitate process safety and risk assessments, safety reviews (HAZID, HAZOP, LOPA) * RAM analysis, environmental budget/BAT evaluation, HSE in design, regulatory compliance * Prepare, review and/or approve technical safety documentation * Own certification frameworks (e.g., PED, Machinery Directive/Regulation, ATEX, LVD, EMC, ISO) * Define certification scope, system boundaries, and battery limits * Manage Notified Body / certification body interfaces (DNV, TÜV, UL, CSA) * Align compliance execution with development and delivery milestones What we are looking for We are looking for a structured and motivated Safety Engineer who enjoys working in multidisciplinary environments and takes a proactive approach to safety and quality. You are systematic in your way of working, thrive on solving complex technical challenges, and collaborate effectively across functions to deliver high-quality results. You have a strong safety-first mindset and are comfortable balancing technical requirements, quality, and project delivery in a dynamic engineering environment. You bring with you: * A Bachelor’s or Master’s degree in a relevant engineering discipline (specialization in technical safety, risk, or reliability is an advantage; relevant experience may compensate) * 3+ years of relevant working experience * Fluency in English, both written and spoken (good Norwegian skills are an advantage) * Good understanding of standards such as IEC 61511, IEC 61508, or similar * Experience with regulatory frameworks such as PED, Machinery Directive/Regulation, ATEX, electrical or functional safety standards is an advantage * Experience with certification, CE marking, compliance activities, or industrial system approvals is an advantage What we can offer * An opportunity to work in a company in strong growth and a leading position in the hydrogen and clean energy market. * A visible and impactful role with many exciting interfaces across teams and stakeholders, both locally and globally. * A dynamic and highly professional working environment consisting of competent and committed colleagues. * Competitive compensation and comprehensive benefits, pension and insurance schemes. The Company has a published Code of Conduct that all employees are expected to follow. Location: This position can be based in Oslo or Notodden. Some travel should be expected to other Nel locations and occasionally to customer sites. About Nel Hydrogen Nel Hydrogen is the global leader in on-site hydrogen generation and the largest electrolyser manufacturer in the world. Nel Hydrogen is leading the charge into the new green hydrogen economy. If you are driven by personal initiative combined with loyalty and commitment to your team and the ability to convert complex issues into simple solutions, then we want to talk to you. Join a company that is on the cutting edge of new energy innovations, with an energized, progressive culture. At Nel, you will join a community where your expertise does more than service a company – it supports a vision. Step into a role where your professional skills will impact the future of green energy.