Om tjänsten
atNorth is a leading Nordic data center company providing cost-effective, scalable high-density colocation and built-to-suit
services to industry-leading organizations across Iceland, Sweden, Finland, and Denmark.
With sustainability at our core, our data centers run on renewable energy and are designed according to circular economy
principles. Through innovative design, power efficiency, and intelligent operations, we deliver reliable, secure, and
high-performance infrastructure.
Headquartered in Reykjavik, Iceland, atNorth operates eight data centers across the Nordics, with additional sites under
development in Finland, Denmark, Sweden and Norway.
We combine world-class technology with a people-first culture built on collaboration, ownership, and trust, empowering our teams
to grow, take responsibility, and make a real impact.
By joining our international team, you will help shape the future of sustainable digital infrastructure.
Senior Manager of Customer Experience & Product at atNorth
Are you a senior leader passionate about creating exceptional customer experiences and translating customer needs into meaningful
product and service improvements? Do you have the strategic mindset and leadership skills to connect customer insight, commercial
priorities and operational realities?
atNorth is looking for a Senior Manager of Customer Experience & Product to lead the Customer Experience & Product function within
Customer Operations. In this role, you will shape the customer experience strategy, drive customer journey excellence and oversee
product, service catalogue and customer-facing platform priorities across an international and fast-growing digital infrastructure
organization.
As Senior Manager of Customer Experience & Product, you will own the frameworks, standards and priorities that ensure a clear,
scalable and consistent customer experience across atNorth. You will translate customer insight, business objectives and
operational needs into clear priorities, OKRs and roadmaps.
The role combines customer experience strategy, product and service management, digital platform development and leadership. You
will work closely with Product, IT, Sales, Client Management, Implementation, Operations, Service Delivery and Performance &
Governance to ensure that customer needs are reflected in how atNorth develops its services, processes and digital capabilities.
Key responsibilities:
- Own Customer Operations governance of the service catalogue, customer-facing service definitions and product/service lifecycle
input.
- Lead and develop the Product Manager and Customer Experience Manager, setting direction, priorities, performance expectations
and development goals
- Drive cross-functional priorities by aligning stakeholders across Product, IT, Sales, Client Management, Implementation,
Operations, Service Delivery and Performance & Governance.
- Monitor progress against Customer Experience & Product OKRs, strategic priorities and improvement roadmaps, identifying risks
and driving timely decisions.
You will also have the authority to set functional priorities, allocate work across Product Management and Customer Experience,
and prioritize customer-facing product, service, process and platform improvements within agreed strategy, budget and governance
boundaries. In this role, you will have broad cross-functional exposure and the opportunity to shape how customers experience
atNorth – from onboarding and communication to services, products and digital platforms.
Your profile:
We are looking for an experienced and commercially minded leader who combines a strong customer focus with strategic thinking,
product understanding and the ability to turn insight into action. You are comfortable navigating complex organizations and
bringing different stakeholders together around a common customer and business agenda.
- 8–10+ years of experience within customer experience, customer success, product or service management, service delivery or
related fields.
- A Bachelor’s or Master’s degree in Business, Product Management, Service Management, IT, Engineering or a related field, or
equivalent relevant experience.
As a person, you are strategic, customer-focused and decisive, with a strong ability to create clarity in complex environments.
You are a natural collaborator who can build relationships across functions while confidently challenging existing ways of working
when needed. You combine commercial awareness with an analytical and pragmatic approach and are motivated by creating measurable
improvements in both customer experience and business performance.
Experience or certification in ITIL, product management, service design or customer experience is considered an advantage.
About the atNorth Culture
We believe that sustainable success starts with the wellbeing of our people. For us, an open, transparent, and inclusive culture
is more than a priority, it is the core of how we lead and innovate.
We don’t just talk about culture; we nurture it. Through regular one-to-one engagements and monthly wellbeing surveys, we listen
carefully to our teams, ensuring that every voice is heard and every opportunity for improvement is embraced.
We recognize that innovation and collaboration thrive where people feel truly connected, which is why we come together each week
to share ideas, strengthen relationships, and nurture a sense of belonging, sometimes over a simple breakfast and good
conversation.
At atNorth, we are building a community where you can do your best work and shape a sustainable future together.
Do you want to know more?
In this process atNorth is working with Level Recruitment. To apply, please click the apply button. If you have further questions
don´t hesitate to contact senior recruitment consultant Christian Smith at +46 8 120 50 400.
We will interview ongoingly so please register your application as soon as possible.