Sökresultat för "Customer Experience (CX)"

Jobs Europe AB

Observera att tjänsten är baserad i Sofia, Bulgarien. Vi hjälper dig med hela flyttprocessen. Är du redo att ta nästa steg i din karriär och arbeta i en internationell miljö? TELUS Digital Bulgaria söker nu en Digital Trust & Safety Specialist med flytande svenska och engelska. Här får du möjlighet att arbeta för en global marknadsledare inom Customer Experience (CX) samtidigt som du utvecklar din karriär i en av Europas mest spännande huvudstäder. Dina arbetsuppgifter Granska användargenererat innehåll och säkerställa att det följer företagets riktlinjer Hantera innehåll som bryter mot policys eller kan innebära säkerhetsrisker Följa interna riktlinjer och säkerställa att de tillämpas korrekt Identifiera mönster och trender för att förebygga risker och förbättra kvaliteten Bidra till en trygg och säker digital miljö för användare världen över Vi söker dig som Har mycket god känsla för detaljer Trivs med att arbeta med känsligt eller utmanande innehåll Kan fatta välgrundade beslut och motivera dem Har god analytisk förmåga och kan identifiera återkommande mönster Är strukturerad och kan hantera flera arbetsuppgifter samtidigt Erfarenhet av att utreda bedrägerier, spam eller olämpligt innehåll är meriterande Kvalifikationer Flytande svenska i tal och skrift Engelska på minst B2-nivå EU-medborgarskap eller giltigt arbetstillstånd för Bulgarien Vi erbjuder Betald introduktionsutbildning Konkurrenskraftig lön Goda utvecklings- och karriärmöjligheter Privat sjukvårdsförsäkring Över 50 personalförmåner att välja mellan Internationell och inkluderande arbetsmiljö Bonus för tips om nya medarbetare Flyttpaket Vi gör din flytt till Bulgarien så smidig som möjligt och erbjuder: Relocation Bonus på 1 500 € (utbetalas i två delar) 21 dagars kostnadsfritt boende vid ankomst Hjälp att hitta permanent boende i Sofia Arbeta mitt i Sofia Du kommer att arbeta från det moderna TELUS Tower i centrala Sofia med tillgång till: Gym Avkopplings- och spelområden Moderna arbetsytor Ett internationellt team med kollegor från hela Europa Låter det här som nästa steg i din karriär? Ansök idag och bli en del av TELUS Digital Bulgaria!

MiJob Bemanning & Rekrytering i Sverige AB

Om MiJob MiJob är din expert inom rekrytering, bemanning och jobbcoachning. Vi strävar efter att revolutionera branschen genom att erbjuda skräddarsydda lösningar som skapar trygghet för både våra kunder och konsulter. Vårt mål är att leverera högkvalitativa tjänster som matchar rätt kompetens med rätt uppdrag, samtidigt som vi stödjer våra konsulter genom hela anställningsprocessen. Våra värderingar Trygghet – Vi skapar en trygg arbetsmiljö för våra kunder, konsulter och medarbetare genom noggrant utvalda processer och personlig uppföljning. Stolthet – Vi är stolta över vårt arbete och strävar efter att våra medarbetare också ska känna sig stolta över att vara en del av MiJob. Flexibilitet – Vårt arbetssätt är flexibelt och anpassas efter varje kunds unika behov och krav för att säkerställa bästa resultat. Kompetens – Genom att noggrant matcha rätt person med rätt jobb och kund, säkerställer vi att alla parter får den expertis de behöver för att lyckas. MiJob grundades 2021 med ambitionen att erbjuda innovativa och effektiva rekryterings-, bemannings- och jobbcoachningstjänster till företag och organisationer. Vårt engagemang för kvalitet och vår personliga touch gör oss till en pålitlig partner för alla dina bemannings- och rekryteringsbehov. Välkommen till MiJob – vi hjälper dig att nå dina mål Customer Service Manager(75 %) – Eskilstuna MiJob söker nu en Customer Service Manager för kunds räkning. Vill du leda en verksamhet där kundupplevelsen är avgörande för framgång? Är du en engagerad ledare som drivs av att utveckla människor, processer och kundrelationer? Då kan detta vara rollen för dig. Om rollen Som Customer Service Manager ansvarar du för att leda och utveckla kundservicefunktionen med fokus på hög kvalitet, effektivitet och kundnöjdhet. Du har personalansvar för teamet och arbetar både operativt och strategiskt för att säkerställa att kunderna får en förstklassig upplevelse genom hela kundresan. Rollen innebär ett nära samarbete med flera delar av organisationen där du blir en viktig röst för kunden och driver förbättringar baserade på kundinsikter och data. Tjänsten är en deltidsanställning på 75 %, vilket passar dig som söker en flexibel ledarroll där du får möjlighet att göra stor skillnad i verksamheten. Dina arbetsuppgifter Leda, coacha och utveckla kundserviceteamet Säkerställa hög servicegrad och kundnöjdhet Utveckla processer, rutiner och arbetssätt inom kundservice Identifiera och analysera kundinsikter samt omsätta dessa till förbättringsåtgärder Följa upp nyckeltal, kvalitet och processefterlevnad Driva förbättringsinitiativ tillsammans med andra avdelningar Säkerställa effektiva arbetssätt inom multikanalsupport Bidra till verksamhetens övergripande utveckling genom ett starkt kundperspektiv Vi söker dig som Har minst fem års erfarenhet av kundservice, support eller kundupplevelse i ledande befattning Har dokumenterad erfarenhet av att leda och utveckla team Har god förståelse för kundresor, kundupplevelse och serviceutveckling Är van att arbeta datadrivet och fatta beslut baserat på analyser och nyckeltal Har erfarenhet av att samverka med flera olika funktioner inom en organisation Behärskar svenska och engelska flytande i tal och skrift Det är meriterande om du har erfarenhet från e-handel, nordiska marknader eller arbete med moderna CX- och CRM-system. Vem är du? Vi tror att du är en person som kombinerar ett starkt affärstänk med ett genuint engagemang för människor. Du är: En trygg och inspirerande ledare Analytisk och lösningsorienterad Kundfokuserad och affärsmässig Strukturerad och resultatinriktad Kommunikativ och relationsskapande Drivande med förmåga att få saker att hända Vi erbjuder Du får en nyckelroll i en framåtlutad organisation där kundupplevelsen står högt på agendan. Här får du möjlighet att påverka, utveckla och skapa långsiktiga resultat tillsammans med ett engagerat team. Placering Eskilstuna Omfattning 75 % Ansökan Urval och intervjuer sker löpande. Tjänsten kan därför komma att tillsättas innan sista ansökningsdag. Välkommen med din ansökan redan idag!

TRANSCOM AKTIEBOLAG

Transcom is currently recruiting for our subsidiary, Xzakt, and we are looking for a Norwegian-speaking Customer Service Representative to join the team in Gävle, working from home anywhere in Sweden. Are you passionate about delivering outstanding customer service while working alongside great colleagues in a modern office with hybrid work opportunities? Then you could be our next team member at Xzakt Gävle! We are looking for a customer-focused and service-minded individual who enjoys helping people and has an interest in sales. At Xzakt, we believe your engagement and ambition should be rewarded with opportunities for continuous learning and career growth. What We Offer At Xzakt, you'll have the opportunity to develop your professional skills while growing both personally and professionally. We provide a paid onboarding and training program to ensure you have the knowledge and tools you need to succeed. In addition, we offer: Work remotely from your own home Collective agreement and occupational pension Wellness allowance Rikskortet employee benefit card for savings on groceries and restaurant purchases Career development opportunities within a global company About the Role As a Customer Service Representative, you will provide support for our client, Sikom, handling incoming phone calls and emails from customers using heating control solutions. Your responsibilities will include: Providing technical support Answering invoice and billing questions Guiding customers to the products that best suit their needs Delivering an excellent customer experience through professional and solution-oriented service Identifying customer needs and recommending relevant products or services through consultative sales You will have a high level of responsibility while always receiving support from experienced colleagues and clear processes. We work in a fast-paced environment where teamwork is key. Position: Customer Service Representative (CSR) Working hours: Scheduled weekdays between 08:00–16:00 Employment rate: 80%, with the possibility to increase to 100% Employment type: Work from Home, Fixed-term contract (3 months) with the possibility of extension Start date: 27th of July 2026 About You We are looking for someone who is curious, communicative, and genuinely enjoys working with people. You are flexible, adaptable, and comfortable presenting different options and solutions to customers. You are patient, goal-oriented, and motivated by personal development and continuous learning. To succeed in this role, you should have: Fluency in Norwegian, both spoken and written Fluency in English, both spoken and written Good technical understanding and interest in technology A completed high school diploma or equivalent Have a reliable high-speed internet connection and a dedicated, quiet workspace suitable for working from home. Previous experience in customer service and/or sales is considered an advantage but is not required. About Xzakt Xzakt is part of the Transcom Group, a global leader in customer experience (CX) solutions. As a specialized customer service provider, Xzakt combines the agility and close-knit culture of a local organization with the resources, expertise, and international opportunities of a global company. At Xzakt, we are passionate about creating exceptional customer experiences by delivering high-quality support across a wide range of industries. We invest in our people through comprehensive training, continuous development, and clear career paths, empowering our employees to grow both personally and professionally. Being part of the Transcom Group gives our employees access to global best practices, innovative technologies, and career opportunities within an international organization, while still enjoying the collaborative and supportive environment that defines Xzakt. Together, we are committed to helping our clients build stronger relationships with their customers through outstanding service. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

SCANDINAVIAN AIRLINES SYSTEM DENMARK -NORWAY-SWEDEN

Company description: Scandinavian Airlines System SAS Job description: Are you motivated by improving how things actually work for customers, translating insights into changes that make a real difference? At SAS, we are strengthening how we work with customer experience across the organization. We are now looking for a Customer Experience Specialist who can help translate our CX ambition into concrete, scalable improvements across key customer journeys with a clear focus on how we meet customers in practice, across frontline interactions, customer service, and communication. This is a role for someone who enjoys working at the intersection of insight and execution and who is comfortable driving progress in a cross-functional environment.  Challenges you will work on: In this role, you will be part of developing and embedding how we deliver customer experience at SAS. You will work hands-on to turn insights and priorities into tangible improvements across the customer journey.  You will: Work with and improve how SAS meets the customer across frontline interactions, customer service, and communication, shaping a consistent service and hospitality experience Drive improvement initiatives across key customer journeys, from identifying opportunities to supporting implementation together with the business Translate customer insights into concrete actions and help ensure follow-through and impact Contribute to building and refining frameworks, tools, and ways of working that enable teams to deliver consistent, high-quality experiences Support and collaborate with stakeholders across functions (e.g. operations, commercial, digital) to align on priorities and drive progress Help strengthen a network of CX ambassadors across the organization  In your first period, you will focus on understanding key service moments and journeys, while contributing to a set of prioritized improvements where you can create visible impact.  The Team You will be part of a newly established central Customer Experience & Insights team, working to strengthen how SAS works with customer experience across the organization.  We combine insight and execution, focusing on turning customer understanding into concrete improvements and embedding CX in how teams work day to day. We work closely with stakeholders across SAS to make customer experience practical, actionable, and consistent.  To be successful we believe you have Have experience within customer experience, service design, hospitality, or related areas Have worked with improving customer journeys or services in a structured and hands-on way Are comfortable driving initiatives across teams, even without formal ownership Can translate insights into concrete actions and next steps Bring a structured and pragmatic way of working, with the ability to prioritize and move things forward Build strong working relationships and collaborate effectively across functions Take ownership and are motivated by delivering tangible outcomes Have a mindset of continuous improvement and learning Are interested in how service is delivered in practice, including frontline interactions, communication, and overall customer experience  Preferred qualifications 5+ years of experience in customer experience, service design or hospitality  Proven track record of driving tangible improvements in customer journeys or service delivery Experience working in cross-functional or complex organizations Strong stakeholder management and ability to influence without formal ownership Experience using CX insights and metrics (e.g. NPS, CSAT) to drive action Fluent in English Background in travel, airline, or other service-heavy industries is a plus Based in Stockholm or ability to commute to office in Solna   Additional information Deadline for application: 10/08/26.  We encourage you to apply as soon as possible. However, due to the summer holiday period, applications will not be reviewed before 10 August. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations.  Desired start date: As agreed Position: Fulltime (100%) starting with a 6-month probation period   This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager.  Come and fly with us!

Jobs Europe AB

Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate. Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Digital Trust and Safety Specialist with Danish and English, you will: Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies Take prompt and appropriate action on information that violates guidelines or poses risks Stay updated on internal policies to ensure accurate implementation Identify and analyze patterns to proactively address potential risks We’re looking for someone with: High attention to detail Comfortable processing sensitive information Strong ability to defend decisions and provide context with logical reasoning Ability to identify patterns in behavior to enhance decision-making Strong organizational and time management skills to deal with shifting priorities and high volumes of work Experience investigating fraud, spam, or other types of inappropriate information is an asset Required qualifications: Fluent in Danish B2 or higher English language skill In return, we will give you: Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses Supermarket vauchers Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team! Does it sound like the perfect job for you? Apply now!

SAVR AB

SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience. We’re not just building another investment service — we’re reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you’ll help shape the future of investing in Sweden and beyond. The Role In this role, you'll have the opportunity to make a real impact in a fast-growing startup environment. You'll become a product expert, enabling you to effectively assist customers with their inquiries.  Your Mission engage with customers through our primary support channels: live chat (Intercom), phone calls and email. conduct simple analyses to understand customer questions, proactively addressing issues, and enhancing the overall customer experience and working closely with our CX full time employees. work collaboratively with other teams and external partners. You’ll Thrive in This Role If You... are proactive, takes ownership, and is detail-oriented. are able to work both independently and collaboratively, taking big ownership in learning what you need to know about the product to properly assist customers thrive in fast-paced environments and are willing to contribute wherever necessary. have an interest in savings and investing is of high merit are currently pursuing a university or college education. are fluent in both Swedish and English. are able to express yourself clearly coupled with a desire to assist and educate, as our customer interactions are in written form. are a service-minded team player. We strongly encourage applicants from all backgrounds and experiences. If your profile differs but you believe you have relevant skills and can thrive in this role, we invite you to apply and share your motivation for why you're a good fit for the position! Our Cultural DNA At SAVR, we’re: 🧠 Open-minded – we embrace new ideas, diverse perspectives, and continuous learning 🚀 Bold – we take smart risks, move fast, and aren’t afraid to fail forward 🤝 Honest – we value transparency, feedback, and doing the right thing We’re a startup, so things can be a little messy — and that’s part of the thrill. If you thrive in building as a team and handling uncertainty, you will fit right in.  What’s In It for You You’ll join a product- and design-driven company where your work has real impact. We keep things lean, move fast, and genuinely care about the experience we deliver — for customers and for each other. Here’s what we offer: 💻 Top-tier work gear 💰 Competitive salary 🏃‍♀️ Generous wellness allowance 🤒 Insurance package 🌱 Occupational pension and long-term savings support 🏢 Office-first approach to foster collaboration and quick decision-making — with flexibility when you need it (4+1) 🥗 Stocked pantry, plus regular social gatherings and wellness activities to keep energy and culture high Our Commitment to Diversity SAVR is an equal opportunity employer. We welcome people from all backgrounds, identities, and experiences. We believe diverse teams build better products and are committed to creating an inclusive workplace where everyone can thrive. Ready to Join Us? We’d love to hear from you. Apply now or reach out with any questions — and let’s build something meaningful together.

Ernst & Young Aktiebolag

Möjligheten Vill du vara med och forma morgondagens kundupplevelser och finansiella tjänster? Inom Financial Services Business Consulting i Stockholm hjälper vi banker, försäkringsbolag och kapitalförvaltare att utveckla kundcentrerade strategier, affärsmodeller och värdeerbjudanden i en snabbt föränderlig marknad. Vi söker nu en erfaren konsult inom Customer Value Proposition & Experience med erfarenhet av att driva transformationer från insikt till realiserat affärsvärde. Ansvarsområden Leda utveckling av kundcentrerade värdeerbjudanden och affärsmodeller, samt driva transformationer från insikt till pilot och skalbar lansering Driva kundsegmentering och kundinsiktsarbete för att identifiera och realisera framtida kundvärde Leda och driva innovationsprocesser och tjänsteutveckling i tvärfunktionella team, samt i transformationsprojekt med tillämpning av AI Omsätta CX-strategier till konkreta initiativ med tydlig affärsnytta Identifiera affärsmöjligheter hos befintliga och nya kunder, och driva tillväxt i enlighet med definierade målsättningar Kvalifikationer 5–10 års erfarenhet inom finanssektorn och/eller konsultbranschen. Erfarenhet från konsultrollen är ett krav Dokumenterad erfarenhet av utveckling av nya värdeerbjudanden och kundcentrerad affärsutveckling Erfarenhet av att driva innovation, produktutveckling eller transformationer Stark förmåga att koppla kundinsikt till affärsresultat Stark förmåga att bygga och underhålla relationer med kunder och medarbetare Akademisk examen från universitet eller högskola Mycket goda kunskaper i svenska och engelska Vem är du? Du är affärsdriven och kundcentrisk, med förmåga att leda initiativ och skapa resultat tillsammans med andra. Du bygger förtroende hos kunder och bidrar aktivt till teamets utveckling. Vad vi erbjuder Du blir en del av ett högpresterande team med stark sammanhållning och höga ambitioner. Vi är stolta över vår kultur, där skickliga och engagerade kollegor samarbetar nära, delar med sig av sin kunskap och hjälper varandra att lyckas, samtidigt som vi drivs av en gemensam ambition att skapa värde för våra kunder. Detta återspeglas också i de mycket starka resultaten från vår interna medarbetarundersökning. Här får du möjlighet att vara med och forma vårt erbjudande inom CVP & CX och arbeta nära ledande aktörer i finanssektorn. Är du redo att ”Shape your future with confidence”? Ansök idag.  Välkommen att söka tjänsten! Sista ansökningsdag söndag 16 augusti. Vi planerar att påbörja intervjuer i slutet av augusti. Vid frågor gällande tjänsten, kontakta Fredrik Gunnarsson på fredrik.gunnarsson@se.ey.com. Vid frågor gällande rekryteringsprocessen, kontakta Adrian Lyng på Adrian.Lyng@se.ey.com. Tillträde sker enligt överenskommelse. Observera att en bakgrundskontroll kommer att genomföras som en del av rekryteringsprocessen. På EY främjar vi en inkluderande miljö och värdesätter olikheter. Vi uppmuntrar ansökningar från kandidater med olika bakgrunder och strävar efter en rättvis rekryteringsprocess. Vid behov av stöd eller anpassningar, kontakta vårt rekryteringsteam på recruitmentsweden@se.ey.com.  EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Swedbank AB

Do you enjoy working in a dynamic and evolving environment where your ideas matter and your expertise helps create real value for people? At Swedbank, we believe in building solutions that make everyday life easier and more secure for our customers — and we want you to be part of that journey.In Swedbank you have the opportunity to: Develop, test, analyze and manage systems/applications for Swedbank's Contact Center plattform Work together with other developers and agile teams to make sure we deliver the best solution for our customer center Opportunity to shape innovative customer experience solutions. To work in a collaborative, forward-thinking, and supportive work environment. Professional growth. What is needed in this role: Core Genesys Cloud Skills Genesys Cloud Architect: Designing inbound/outbound call, email, and message flows, including reusable tasks and secure flows. Data Actions & Integrations: Building and troubleshooting data actions that connect to RESTful Spring Boot services. Genesys SDKs & APIs: Experience with the Platform API, Notifications API (WebSockets), and Analytics API. Scripting: Creating dynamic Agent Scripts integrated with the Genesys Cloud Embeddable Framework. Web Messaging & Digital: Implementing Web Messaging (v3) with custom deployment and journey tracking. Outbound Campaigns: Configuring Predictive, Power, and Agentless dialing modes. Security (OAuth): Implementing secure authentication flows (Authorization Code, Client Credentials, PKCE). Minimum 3+ years of relevant education (Computer Science, Information Technology, Software Engineering, or similar). At least 3+ years of experience in the IT industry, ideally within software development, integrations, or cloud-based platforms. Key Responsibilities: Build and maintain intelligent, customer‑friendly IVR and routing flows. Collaborate closely with Java/Spring Boot teams on integrations and data models. Use CX as Code (Terraform provider for Genesys Cloud) to manage configuration across Dev, UAT, and Production environments. Analyze and optimize performance, including API rate limits and notifications. Support teams embedding Genesys widgets into our custom Angular agent desktop. With us, you can experience: Personal and professional growth through self-leadership and continuous development. Meaningful work that positively impacts our workplace, our customers, and society. An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities. A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role. Benefits such as our share based reward program Eken, company pension plan, employee offer for banking products, health insurance. "Join our team and... become part of an international team of professional colleagues, who work together to deliver challenging projects, maximize customer satisfaction and contribute to Swedbank's position in society." Elin Glans, your future manager We look forward to receiving your application by 30.09.2026.  Location: Stockholm, Sundbyberg Recruiting manager: Elin Glans, +46 722496974 We want to inform you that the selection process may begin after the summer holidays. We would like to let you know that a background check and a drug test may be a part of the process for this role. We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services. Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome. #LI-MA1 #LI-Hybrid

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Manager, Customer First Operations, EMEA will play a pivotal role in shaping and scaling our rapidly growing EMEA Customer First organisation. Sitting within our EMEA GTM Operations team, working closely with the Global CX Operations team, this role acts as the primary operational partner for the EMEA VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Renewals, Support, and Professional Services. In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operate in support of our aggressive growth targets.  Job Duties and Responsibilities: * Be a trusted operational guardrail: Partner deeply with Global Operations to define and maintain strict consistency across processes, preventing regional drift or siloed operations while ensuring global standards support EMEA growth. * Establish and govern the Operating Rhythm: Maintain and govern the "operating rhythm" of the CX organisation. Ensure critical cadences (e.g. Get Well Plans, Account Reviews, Path to Green reviews, and Leader Cadences) run effectively with 100% execution and high data quality. * Drive Management System Optimisation: Act as the operational owner of the EMEA Customer First Management System. Working closely with the Global CX Operations team to translate strategy into predictable regional execution across three core pillars: KPIs, Standards, and Operating Cadences. * Enable Cross-Functional Handoffs: Actively drive Customer First execution by working with operations peers to improve critical intersections. Optimise the handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer Success. * Maintain Customer Lifecycle Visibility: Keep an uncompromised view of the broader customer lifecycle through every major phase: Purchase & Plan, Learn, Deploy & Adopt, Use & Grow, Renew & Expand, and Advocate. * Mitigate Risk via "Path to Green": Oversee the execution and accountability of regional "Get Well Plans", tracking Churn Dollars Saved against regional worst-case boundaries to proactively transition at-risk segments back to health. * Shift to Leading Metrics: Drive the regional shift from lagging performance indicators (Renewal & Expansion rates) to leading ones (Stakeholder Expansion, Outcome Attainment, Customer Health targets >80% Green, and Lead Pass generation). * Provide Operational Muscle for Scaling: Evaluate operational experiments (e.g. Key Account initiatives) to test new methodologies, optimise workflows, and scale the organisation efficiently. * Deliver Executive Read-outs: Prepare and lead comprehensive Monthly and Quarterly Business Reviews (MBR/QBR) for regional and global stakeholders, delivering a unified, metrics-driven narrative of EMEA performance. * Manage Documentation Lifecycle: Own the quality, freshness, and accuracy of the internal documentation repository, including playbooks, customer asset standards (SBRs, MBRs, QBRs), and operational frameworks. * Capacity and Coverage Planning: Drive and support the resource planning process to ensure effective and efficient coverage of top priority accounts aligning with aligned coverage strategies and priorities Minimum Required Knowledge, Skills, and Abilities: * Demonstrated experience and success in GTM operations, customer success operations, or revenue operations, preferably within a SaaS and Enterprise business model. * Exceptional analytical and quantitative skills; good with numbers, highly logical in thinking, and capable of driving sound decision-making from complex data. * Deep understanding of the end-to-end customer journey, the enterprise software lifecycle, and business outcome attainment. * Strong proficiency in leveraging AI tools and applications to drive operational efficiency, process automation, and data analysis. * Outstanding collaboration and communication skills (both written and verbal), with a proven ability to partner with cross-functional teams, bridge gaps, and gain buy-in. * A strong growth mindset with an appetite for constant improvement, change management, and navigating high-growth, performance-focused environments. * Extreme attention to detail, specifically regarding data hygiene, governance, and operational rigour. * Deep experience with CRM and CS platforms (e.g. Salesforce.com, Gainsight) and data visualisation/reporting tools. * Proven track record of evaluating operational experiments and implementing successful learnings to optimise workflows. * True team player who is comfortable working with both global and local stakeholders to unify strategies. #LI-Onsite P25439_3488294 Below is the annual salary range for candidates located in the United Kingdom. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/gbr. The annual base salary range for this position for candidates located in the United Kingdom is between: £74,000—£101,000 GBP The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Specialist Solutions Architecture (Revenue Suite) team is dedicated to being trusted partners to Stripe customers, partners, and product/engineering teams. We focus on understanding our customers' needs and helping them achieve their business goals through our suite of revenue management solutions. Our team develops shared visions, establishes joint accountability, and prioritizes long-term success for our customers. We recognize that every customer's success increases the GDP of the internet and accelerates Stripe's growth. WHAT YOU'LL DO As the Global Head of Specialist Solutions Architecture for Revenue, you will have a significant impact on Stripe's future success. You will be responsible for building and leading the global Specialist Solutions Architecture team, with the opportunity to scale the organization as the business grows. This role combines deep product expertise with global leadership, positioning you to drive Stripe's success across all markets. RESPONSIBILITIES: * Define and execute Stripe's technical sales strategy for our revenue suite in collaboration with sales leaders, marketing, professional services, GTM partner team, and product engineering. * Build repeatable playbooks and define execution best practices for our billing and revenue recognition offerings. * Recruit, mentor, develop, and inspire team members to do the best work of their careers, focusing on deep domain expertise in billing and revenue recognition. * Influence the mindset of CXOs, developers, architects, and other technical decision-makers, helping shape their long-term architectural direction for revenue management. * Champion the voice of our customers and influence product direction and priorities within the revenue management ecosystem. * Partner with Sales, Professional Services, Support, and Product Engineering to guide the customer journey from business and technical discovery to successful adoption, value realization, and expansion. * Drive thought leadership through presentations at EBCs, industry events, and by developing whitepapers and reference architectures focused on revenue management best practices. * Foster cross-regional collaboration and knowledge sharing across EMEA, APAC and AMER to ensure consistent excellence globally. WHO YOU ARE If you're passionate about people, ideas, and embracing the unknown, if you see setbacks as chances to learn and grow, and if you believe in the power of focused effort to drive progress—then this is the place for you! At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. MINIMUM REQUIREMENTS: * 15+ years of experience in a technical sales role (e.g., solutions consulting/engineering/architecture), including 10+ years in a technical pre-sales leadership position, with a focus on billing, revenue recognition, or related financial solutions. * Proven experience building and scaling world-class solutions architecture teams, managing individual contributors, and developing high-performance organizations in SaaS or consumption-based businesses. * Deep understanding of subscription models, billing systems, and revenue recognition principles. * Strong understanding of developing human-centric CX experiences, enterprise systems, and architecture, particularly in the context of revenue management. * Passionate about coaching and developing others to their highest potential, with strong people management skills. * Excellent communication (written and verbal) and presentation skills, with the ability to articulate complex revenue management concepts to diverse audiences. * Exceptional interpersonal skills for communicating and collaborating with both business and technical stakeholders at all levels within an organization. * Strong executive presence and ability to foster deep relationships with customers, particularly in the context of revenue solutions. * Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment. * Willingness to travel up to 30% of the time.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Solutions Architecture team works with our largest, most complex users to understand their technical requirements and map those to Stripe technology. As a Solutions Architect, you'll partner with Sales to technically qualify new business opportunities, demonstrate the art of the possible with the Stripe Platform, and design robust technical solutions to enable payment transactions, manage money movements and simplify financial operational processes. WHAT YOU’LL DO You are an experienced technologist with a blend of technical depth and strong business consulting skills. You can write code, but prefer to spend your time working with users to create Stripe solutions to support customer business objectives in complex, mission-critical environments. You'll think strategically about the art of the possible for the user’s business, and be able to clearly articulate that in a way that informs and builds confidence in Stripe’s technology. You should be able to engage and motivate cross-functionally both internally and within our customer’s organisations at all levels, from Cx to Product Engineering. You'll have a track record of delivering exceptional customer results as part of a pre-sales team, but a history of deep technical work that gives you the ability to be credible with any audience. RESPONSIBILITIES * Engage with Chief Technical Officers, engineering leads, and other technical leads at key users to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to solve problems  * Lead technical discussions and solution deep dives with users on the value Stripe can provide to them * Serve as an advocate for your customers internally, to ensure their needs are represented with product engineering and to influence product direction and priorities * Plan and participate in quarterly business reviews with your users, identify new opportunities and collaborate on detailed account planning with account teams * Create technical content (reference architectures, demos, etc.) to share with users as well as speak as a thought leader at industry conferences WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 4 years' work experience or equivalent in any mixture of roles including pre-sales, technical architecture (application, technical, systems or integration), technical consulting, application delivery or technical engineering role, with at least 1 year in a customer-facing pre-sales role * Possess strong technical knowledge in software architecture, have breadth across technology stacks with deep hands-on skills, and comfortable talking about technical concepts and explaining how they work, both from a product feature and API architecture perspective * Ability to write code * Experience with large enterprise customers * Strong verbal and written communication abilities, including presenting to large audiences in both Italian and English PREFERRED QUALIFICATIONS *  A background in payments systems and e-commerce solutions is a plus but not a requirement.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Solutions Architecture team works with our largest, most complex users to understand their technical requirements and map those to Stripe technology. As a Solutions Architect, you'll partner with Sales to technically qualify new business opportunities, demonstrate the art of the possible with the Stripe Platform, and design robust technical solutions to enable payment transactions, manage money movements, and simplify financial operational processes. WHAT YOU’LL DO You are an experienced technologist with a blend of technical depth and strong business consulting skills. You can write code, but prefer to spend your time working with users to create Stripe solutions to support customer business objectives in complex, mission critical environments. You'll think strategically about the art of the possible for the user’s business, and be able to clearly articulate that in a way that informs and builds confidence in Stripe’s technology. You should be able to engage and motivate cross-functionally both internally and within our customer’s organisations at all levels, from Cx to Product Engineering. You'll have a track record of delivering outstanding customer results as part of a pre-sales team, but a history of deep technical work that gives you the ability to be credible with any audience. RESPONSIBILITIES * Engage with Chief Technical Officers, engineering leads, and other technical leads at key users to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to solve problems  * Lead technical discussions and solution deep dives with users on the value Stripe can provide to them * Serve as an advocate for your customers internally, to ensure their needs are represented with product engineering and to influence product direction and priorities * Plan and participate in quarterly business reviews with your users, identify new opportunities and collaborate on detailed account planning with account teams * Create technical content (reference architectures, demos, etc.) to share with users as well as speak as a thought leader at industry conferences WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 4 years work experience or equivalent in any mixture of roles including pre-sales, technical architecture (application, technical, systems, integration), technical consulting, application delivery or technical engineering role, with at least 1 year in a customer facing pre-sales role * Possess strong technical knowledge in software architecture, have breadth across technology stacks with deep hands on skills, and comfortable talking about technical concepts and explaining how they work, both from a product feature and API architecture perspective * Ability to write code * Experience with large enterprise customers * Strong verbal and written communication abilities, including presenting to large audiences in both Italian and English  PREFERRED QUALIFICATIONS *  A background in payments systems and e-commerce solutions is a plus but not a requirement.

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE Notion has had great success with product-led growth (PLG), with many customers starting their Notion journey as a smaller group before our product grows toward being a wall-to-wall solution. As our brand grows, more and more prospects are investigating how Notion can integrate their existing tech stack, replace existing solutions, or be deployed in large or phased implementation to meet desired business goals. Our Solution Engineering function is a critical component to Notion’s growth and this role will be instrumental in further developing a strong partnership with our sales, success, professional services, and cross-functional teams across the company. In this role, you and your team will: * Grow and mentor an organization of seasoned and high-potential Solutions Engineers serving customers and prospects in the enterprise segment throughout EMEA * Serve as a key leader within our EMEA hub in London, acting as a close partner and advisor to the UK GM as well EMEA enterprise leaders. * Work closely with cross-functional leadership in Engineer, Product, Marketing, CX, RevOps, Sales Enablement, and Sales, serving as a key evangelist and thought leader for our customers and influencing our future product roadmap and the way we showcase Notion solutions to our customers * Define and evolve best-in-class technical proofs of concepts/demos/tools to demonstrate value to customers at scale * Build a culture of technical expertise to help customers build valuable knowledge infrastructure in Notion and integrate it with their existing tools and workflows. * Coordinate internal, customer, and third-party resources for any required integrations, workflows, or security consultants and configurations. * Join kickoff calls to align on onboarding, implementation, and product needs to help set expectations on the scope and ensure a smooth transition to Customer Success. * Work closely with CX to advocate for open customer tickets and escalations. * Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners. WHAT YOU'LL ACHIEVE * Shape the future of Solutions Engineering at Notion — As a key member of the EMEA Solutions Engineering leadership team, you’ll lead the current high-caliber team through our next phase of growth across EMEA as we introduce market segmentation and new product categories. * Drive AI adoption with real measurable impact, within Notion and our customers — We were recently featured on the 2025 Forbes AI 50 list and as one of the companies at the forefront of driving AI technology forward, empowering our users to surface valuable insights, brainstorm, make better decisions and expand the scope of their abilities with Notion AI. In this role you’ll have a front seat and a voice at the table as we shape the future of Notion AI and how it’s used, at Notion and for our customers. * Drive customized technical solutions for a product people love that solves real problems: Notion is used throughout organizations by a wide range of professionals. The Solutions Engineering organization is instrumental in showing customers how flexible our connected workspace is to be customized to their bespoke needs. * Meaningfully shape our future product: As you engage with customers, you’ll gain insights to help us serve them better. At Notion, we continue to use our product to push the boundaries of gathering qualitative feedback at scale. You’ll help to advance those systems and work closely with our partners in engineering, product, and design to provide real-time insights into our customers’ most important needs. * Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. SKILLS YOU'LL NEED TO BRING * 5+ years directly growing, managing, inspiring, and mentoring teams of Solutions professionals with a wide range of experience * You are technically curious and passionate about pushing the boundaries of what’s possible with rapidly evolving AI technology * You’re an expert technology evangelist, seasoned at presenting to large groups of customers, partners, and internal stakeholders * You’ve built strong relationships with sales, product, marketing, and sales enablement teams * You’ve helped customers understand how to leverage SaaS APIs and admin and end-user integrations as part of an integrated solution * You have initiated and managed complex projects to completion * You have a growth mindset and thrive in the building stage of a nascent team * You’re highly adaptable, easily acclimating to a rapidly changing business and industry NICE TO HAVES * You've been a first or early hire at a fast-growing startup before * You have experience using Notion * You have experience designing and implementing relational databases * You’re knowledgeable about large language models and have experience using AI-based tools to improve your daily workflows * You have coding experience that would enable you to write basic scripts using the Notion API Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €162,000–€181,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Edge of Talent AB

Kundrelationer är idag en av verksamhetens viktigaste tillgångar. Därför är CRM-projekt sällan enbart tekniska initiativ, de handlar om att utveckla försäljning, marknadsföring, service och kundupplevelse genom smarta digitala lösningar. På Edge samarbetar vi med företag och organisationer som investerar i moderna CRM-plattformar för att skapa datadrivna kundresor och effektivare affärsprocesser. Nu söker vi fler erfarna CRM Project Managers som vill bli en del av vårt nätverk av seniora konsulter. Vi söker inte till ett specifikt uppdrag. Vi söker dig som vill vara redo att leda nästa stora CRM-transformation. Där affären möter tekniken Som CRM Project Manager ansvarar du för projekt där verksamhet, teknik och kundupplevelse behöver utvecklas tillsammans. Du leder förändringsinitiativ från analys och planering till implementation, utbildning och etablering i verksamheten. Du arbetar nära försäljningsorganisationer, marknadsavdelningar, kundservice, verksamhetsansvariga, lösningsarkitekter, utvecklingsteam och externa partners. Din roll är att skapa samsyn mellan olika intressenter och säkerställa att CRM-plattformen levererar verkligt affärsvärde. Projekt med kunden i fokus Hos våra kunder kan du arbeta med: Implementering av nya CRM-plattformar Modernisering av befintliga CRM-lösningar Migrering till molnbaserade CRM-system Customer Experience-program Sales, Marketing och Customer Service-transformationer Marketing Automation Kunddataplattformar Integration mellan CRM, ERP och andra verksamhetssystem AI-stöd för försäljning och kundservice Data- och analysinitiativ kopplade till kundresan Du leder projekt där både teknik och verksamhet behöver utvecklas samtidigt och där förändringsledning är en avgörande framgångsfaktor. Vi tror att du har Du har minst åtta års erfarenhet av projektledning och har lett flera CRM-relaterade projekt eller större digitaliseringsinitiativ. Du är van att arbeta nära verksamheten och känner dig trygg i att leda tvärfunktionella team med ansvar för budget, tidplan, kvalitet och leverans. Vi ser gärna att du har erfarenhet av någon eller flera av marknadens ledande CRM-plattformar, exempelvis Microsoft Dynamics 365 Customer Engagement, Salesforce, HubSpot, SAP CX, Oracle CX eller Zendesk. Har du dessutom arbetat med Marketing Automation, Customer Journey Mapping, Power Platform, Copilot, AI eller datadriven försäljningsutveckling ser vi det som ett stort plus. Ett partnerskap för framtiden På Edge tror vi att de bästa resultaten skapas genom långsiktiga samarbeten. Därför arbetar vi nära våra konsulter och hjälper dem att hitta uppdrag som passar deras kompetens, ambitioner och intressen. Vi samarbetar med kunder inom bland annat industri, finans, retail, offentlig sektor, telecom, energi och life science organisationer där CRM är en central del av den digitala affären. Vi välkomnar både dig som vill arbeta som projektanställd och dig som driver eget konsultbolag. Oavsett anställningsform ser vi fram emot att bygga ett långsiktigt samarbete tillsammans. Välkommen till Edge Om du vill leda CRM-projekt som skapar verkligt affärsvärde och förbättrar kundupplevelsen vill vi gärna komma i kontakt med dig. Skicka gärna ditt CV. Vi arbetar löpande med att matcha våra konsulter mot nya uppdrag och ser fram emot ett förutsättningslöst samtal om hur vi kan skapa nästa steg i din karriär tillsammans.

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: * Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. * Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. * Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. * Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. * Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills and Experience: * 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products. * Professional fluency in both Mandarin and English, with the ability to communicate confidently in a business and customer-facing capacity. * Demonstrated ability to independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end. * Currently holds or has previously held a CISI Investment Operations Certificate (IOC), or willingness to obtain. * Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Job ID: P77140 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): £52,920—£58,800 GBP * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Tripadvisor

Service Operations Compliance Lead I Viator About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The Service Compliance Lead ensures that Service Operations delivered to our customers by our service associates adheres to our operating processes and procedures, in relation to refunds, promotion/coupons and gestures of goodwill.  They are responsible for the overall spend ensuring we are always customer first in our approach, aligned with regional customer regulations. Regular audit of our statement of work to ensure vendors deliver under our contractual obligations across our marketplace operations, for traveler, operator and partners.  Identify opportunities to leverage AI technology and automate processes used within Contact Centers to adhere to operational and financial processes. Mitigate risk by conducting audits, mitigation planning, internal/external employee knowledge assessment, training and implementing security procedures. Operating in our fast-moving, and highly competitive environment, we advocate for our customers in our behaviour and decision making.   At Tripadvisor we are Traveler first in all our decision making. Job Location: Hybrid This role is a hybrid position that requires 3 days per week in our London Office. Key Responsibilities: Audit and Monitoring * Performing regular audits of external BPO and internal Resolution/Experience Recovery (EcR) processes. * Monitoring of AI and Human compliance in handling of refunds, promotions and Gesture of GoodWill processes. Risk Mitigation * Investigate potential compliance breaches or complaints, report findings to CS Management * Identify BPO process gaps, assess risks, and implement corrective actions to ensure compliance * Identify Refund or Gesture of Goodwill process/policy adherence, to identify if Supplier or Vendor error * Collaborate with AI Service Lead to ensure AI tools adhere to refund/compensation service processes Policy Knowledge * Maintain working knowledge of tours & activities industry specific regulations, including consumer refund and compensation regulations * Drafting, updating, and enforcing internal refund/compensation processes to comply Regional regulations Stakeholder Management * Take the lead on collaborating with business partners * Build trusted relationships with internal business units and external vendors Reporting * Maintain audit documentation on processes and prepare compliance reports for CS Management * Maintain weekly Gesture of Goodwill spend reporting * Maintain weekly Supplier & Vendor Clawback for process/policy breach Financial Steward * Responsible for auditing Gesture of GoodWill spending * Responsible for ensuring clawback from Supplier or external vendor is accurately credited to CS-OPS P&L AI Automation * Build investment strategy to enable AI automated tooling to elevate ability audit and monitor operations * Working with CS AI Lead ensure future voice/non-voice AI-Assist remains compliant to regional regulations Minimum Qualifications & Experience: * Internal Auditor Certification/Certified Compliance Analyst * 3+ years experience in Customer Operations, Service Excellence or CX Transformation * Experience working with Global Vendor BPO Operations in an audit or risk analyst role * Gen AI Governance experience * Close-Loop resolution for process mitigation  * Customer obsessed mindset, advocating for simplicity and putting yourself in the shoes of the customer Skills you should bring to the role: * Traveler first:  drive exceptional value and effortless resolution service-support (essential) * Execution at speed: Challenge legacy processes, experiment, seeks to always improve (essential) * Communication:  strong influencing skills with ability to articulate issues to C-Level leadership  (required) * Data Driven: Strong ability to analyze data, identify trends, and resolve complex issues. Industry:  Experience in a similar role within the Travel Industry (Preferred) What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!