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This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We’re looking for an experienced and motivated leader to join our London office as the Manager Enterprise Account Management UK. The UK is a cornerstone market for Adyen, home to some of the world’s most sophisticated Enterprise Merchants. In this newly created role, you will sit directly between our Team Leads and the Head of Account Management, serving as a critical leader responsible for driving the execution, operational health, and strategic direction of our dedicated Enterprise Account Management sub-teams. As a second-level manager, you will oversee a team of Team Leads (and, where applicable, Senior Account Managers). You thrive on translating high-level market visions into concrete, actionable milestones, driving mid-term portfolio growth, and coaching people managers into true organizational leaders. Your mission is to ensure our enterprise merchants—from global retail giants to digital disruptors—receive localized, vertical-specific expertise to unlock their full potential on Adyen’s platform. WHAT YOU'LL DO * Deliver Commercial Goals: Deliver 12–18 month commercial targets and growth for the Enterprise portfolio. Establish goals and accurate forecasting, identifying UK best practices to scale across EMEA. * Scale Leaders: Upskill Team Leads and Senior DAMs into strategic people leaders. Provide specialized vertical advice on complex merchant strategies and manage the sub-team's span of control to maintain efficiency. * Relationship Excellence: Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM. Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations. * Optimize Performance: Lead initiatives to streamline workflows and drive "Account Management at scale". Prioritize initiatives to protect bandwidth and build a cohesive view of segment health. * Embody Adyen Formula: Exemplify and coach teams on the Adyen Formula Leadership Expectations. Act as a culture carrier to foster cross-functional collaboration with Sales, Product, Tech, and Marketing. WHO YOU ARE * A Leader of Leaders: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders. * A Dedicated Enterprise Expert: Deep, specialized payments industry knowledge with a clear understanding of the specific operational challenges, technical frameworks, and nuances that impact large Enterprise merchants. * Commercially Sharp & Analytical: Possess a pristine track record of defining mid-term pipeline goals, managing high-stakes client negotiations, and connecting complex commercial data points into a single cohesive strategy. * An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade-offs, confidently communicate vertical decisions, and make the correct mid-term operational calls for portfolio health. * A Cross-Functional Advocate: A strong internal communicator who can navigate complex environments both internally and externally, remove regional roadblocks using past experience, and advocate fiercely for the vertical team structure. REQUIRED QUALIFICATIONS * 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams. * Deep operational experience within the UK enterprise, retail, or digital disruptor space; a strong understanding of omnichannel and complex merchant infrastructures. * Proven experience within the Fintech or Enterprise Payments industry is highly preferred to support the technical maturity of the UK portfolio. * Strategic Mindset with a Global Perspective: Proven ability to move beyond tactical execution to mid-term partnership scaling, working on strategic projects at a regional vertical level while maintaining a global perspective to scale local operational successes. * Full professional proficiency in English. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We’re looking for an experienced and motivated leader to join our London office as the Manager Platforms Account Management UK. The UK is a cornerstone market for Adyen, with one of the most mature Platform and Marketplace portfolios within Adyen.In this role, you will serve as a vital leader responsible for driving the execution, operational health, and strategic direction of our UK Platforms Account Management team. As a second-level manager, you will oversee a hybrid team consisting of both Team Leads (People Managers) and Senior Account Managers (Individual Contributors). You thrive on translating high-level market visions into concrete, actionable milestones, driving mid-term portfolio growth, and coaching people managers and senior AMs into true organizational leaders. Your mission is to ensure that the Platforms and Marketplaces receive the operational framework, consultative guidance, and financial product capabilities required to scale their ecosystems successfully to unlock their full potential on Adyen’s platform. WHAT YOU'LL DO * Deliver Commercial Goals: Deliver 12–18 month commercial targets and revenue growth for the Platforms portfolio. Establish goals, accurate forecasting, and commercial strategies that maximize user/sub-merchant adoption across our platform accounts. * Scale a Hybrid Team: Upskill Team Leads into strategic people leaders, and simultaneously mentoring and coaching Senior Account Managers (ICs). Guide the team through complex account planning, contract renegotiations, and high-stakes executive engagements. * Relationship Excellence: Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM. Serve as a senior trusted advisor to c-suite executives at major Platforms and Marketplace. Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations. * Optimize Performance: Lead initiatives to streamline complex platform workflows (e.g., sub-merchant onboarding, compliance/KYC, and payout structures) to protect team bandwidth and drive "Account Management at scale". * Embody Adyen Formula: Exemplify and coach teams on the Adyen Formula and Leadership Expectations. Act as a culture carrier to foster cross-functional collaboration with Sales, Product, Tech, and Marketing. WHO YOU ARE * A Leader of Leaders and Senior ICs: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders. And in parallel effectively keeping senior individual contributors motivated and strategically aligned. * A Platforms & SaaS Ecosystem Expert: Deep knowledge of the payments industry with a clear understanding of the operational challenges, API frameworks, onboarding nuances, and financial regulations impacting Platforms and Marketplaces. * Commercially Sharp & Analytical: Possess a pristine track record of defining mid-term pipeline goals, managing complex client negotiations, and connecting complex data points into a single cohesive strategy to help platforms unlock new monetization streams.. * An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade-offs, confidently communicate vertical decisions, and make the correct mid-term operational calls for portfolio health. * A Cross-Functional Advocate: A strong internal communicator who can navigate complex environments both internally and externally, remove regional roadblocks using past experience, and advocate fiercely for the vertical team structure. REQUIRED QUALIFICATIONS * 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams. * Deep operational experience within the SaaS, B2B Platform, and/or Marketplace ecosystem, with a solid grasp of embedded financial products. * Proven experience within Fintech or Enterprise Payments is highly preferred to support the high technical maturity and nuanced discussions required by our Platform and Marketplace portfolio. * Strategic Mindset with a Global Perspective: Proven ability to move beyond tactical execution to mid-term partnership scaling, working on strategic projects at a regional vertical level while maintaining a global perspective to scale local operational successes. * Full professional proficiency in English. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team lead, Account Management We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic relationships and payments revenue with our customers. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our UK operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen. What you’ll do * Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, business and payments advisory, contract negotiations, product roadmap discussions, and executive engagement. * Serve as a senior stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of our platform customers. * Set clear individual and team goals focused on revenue growth. Report on performance and metrics at an executive level * Create an inspiring and collaborative team environment with an open communication/feedback culture. * Recruit new team members in line with the Adyen culture and required skillset. Who you are * An energetic self-starter with a proven commercial edge, entrepreneurial track record, partnership advisory focus and strong negotiation skills. * Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment. * An excellent communicator and team player with strong management skills and technical aptitude. * Curious by nature and a builder at heart, you thrive working and iterating on net new products and features. Minimum Qualifications: * 3+ years experience in managing teams and building executive level enterprise relationships. * 5+ years experience in account management, business development, consulting, or a related field. * Experience in enterprise payments and financial services and/or working within a SaaS platform or marketplace environment * Full professional proficiency in English. Other Job Details: * Based out of our London office * Full-time position * Some domestic and international travel required Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The global ABP Team acts as a critical platform that enables and improves efficiencies and effectiveness across Stripe by providing high-value, high-impact administrative support to leadership. The global ABP Team is a recognized and valued team that is integral to how Stripe operates. A crucial part of the global ABP Team is our Administrative Coordinator team—a centralized group of highly motivated and skilled individuals who offer core administrative support to Stripe leaders. WHAT YOU’LL DO As the Administrative Coordinator program and team grow, you'll find ways to successfully build processes and systems for scale, manage hiring practices that maintain the Stripe talent bar, and manage individual contributors across multiple regions. Additionally, you'll build relationships with key stakeholders and leaders across the organization that enable and support the work of the Administrative Coordinators and the larger global ABP Team. You'll report to and partner closely with the ABP Program Manager and support operational efforts, programming, and processes for the global ABP Program, including operating cadence, rhythm of business, and documentation. RESPONSIBILITIES * Manage and lead a team of Administrative Coordinators * Maintain an understanding of team workload and bandwidth * Develop and maintain adherence to the scope of the program and ensure individuals are set up for success * Maintain an understanding of team and individual performance and quality of support * Develop and maintain program documentation and guidelines * Provide regular and frequent feedback and coaching to individual team members * Address program escalations, feedback, and concerns * Develop strong executive, peer, and stakeholder relationships, maintaining effective communication channels and influencing without authority * Manage the headcount and capacity planning process in partnership with the ABP Program Manager * Manage the onboarding and training (and associated logistics) for new Administrative Coordinators * Serve as an expert on Stripe- and ABP-related policies and guidelines (e.g., travel and expenses) and enforce with the team—provide guidance and expectations around administrative best practices, tools, and processes * Identify and solve large-scale, ambiguous, and complex problems with company- and org-wide impact and drive org-wide strategic improvements * Drive key changes to programs to achieve future-state objectives, including processes, documentation, measurement, etc. * Draft and distribute comms across the ABP Team and to key stakeholders * Ideate and implement process improvements for the global ABP Program * Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working * Contribute to strategic planning and roadmapping for the global ABP Program * Support existing tools, processes, templates, playbooks, and knowledge management efforts * Exhibit excellent judgment on sensitive and cross-functional issues, building collaboration between leaders, sub-teams, and the larger organization WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Experience managing stakeholders and influencing critical client relationships * Experience in headcount planning and hiring practices * Experience in project and program management * Experience as an Administrative or Executive Assistant or deep knowledge of the administrative support role PREFERRED QUALIFICATIONS * Experience managing or leading individuals or a small team * Experience in managing global programs * Experience mentoring, growing, and developing individual contributors * Experience managing bandwidth and balancing workloads of multiple individuals
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: * The work we do and the innovation we drive * Our values of share, care and dare * A workplace culture that fosters creativity, diversity and autonomy * Our borderless, global framework, which enables seamless collaboration The role Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Product Manager at Valtech you are a strategic force on every engagement you touch. You don't just manage a product backlog, you shape the direction of the work, align the people around it, and ensure that both our clients and our teams are moving toward the same goal with clarity and conviction. You demonstrate a rare combination of product craft and leadership presence. You're as comfortable in a C-suite conversation as you are in a sprint review. You actively push the boundaries of how digital products are built, and you demonstrate genuine enthusiasm for how AI and emerging tooling can change what's possible for your team, for your clients, and for the quality of what gets shipped. You bring +10 YEARS of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: * A curious problem solver who challenges the status quo * A collaborator who values teamwork and knowledge-sharing * Excited by the intersection of technology, creativity and data * Experienced in Agile methodologies and consulting Role responsibilities * Define and own the product vision for your engagement by ensuring both the Valtech team and client stakeholders understand where the work is headed and why every decision connects back to that direction. * Steer client and internal teams toward shared alignment, proactively resolving tension between business priorities, delivery constraints, and user needs before they become blockers. * Build and sustain trusted relationships with senior client stakeholders, acting as a consistent, credible point of contact for product decisions, trade-offs, and strategic direction. * Lead discovery and delivery in tandem by maintaining a clear, prioritized roadmap that reflects user needs, client goals, and technical realities, while keeping the team focused on outcomes over outputs. * Champion the use of AI tooling across the SDLC, from accelerating research, analysis, and requirements work to improving the speed and quality of delivery cycles, and actively coach your team and clients on practical application. * Demonstrate executive presence in every client interaction by communicating with clarity, confidence, and authority whether you're presenting a roadmap, navigating scope conversations, or managing escalations. * Identify risks across delivery, stakeholder alignment, and commercial health; surface them early with proposed mitigations and lead the response when things need to move quickly. * Own or co-own the product roadmap, using insight from users, data, and client strategy to make confident prioritization decisions and articulate the rationale clearly to all levels of the organization. * Identify opportunities to extend or expand Valtech's engagement within your accounts, supporting commercial conversations with delivery credibility and strategic insight. * Develop more junior product and delivery team members through active mentorship, on-the-job coaching, and modeling what great looks like. * Contribute to the evolution of Valtech's Product Practice by sharing what you're learning about AI tooling, delivery approaches, and client engagement in ways that raise the bar across the team. Must have qualifications To be considered for this role, you must meet the following essential qualifications: * Demonstrable experience as a Senior Product Manager in a digital consultancy or agency environment, with a track record of leading product delivery on complex client engagements. * Proven ability to align cross-functional teams and senior client stakeholders around a shared product direction by navigating competing priorities, ambiguity, and organizational complexity with confidence. * Strong executive presence and communication skills. Able to frame problems, present recommendations, and lead difficult conversations with clarity and credibility at all levels, from delivery teams to C-suite. * Hands-on experience leveraging AI tools to accelerate the SDLC. Areas of experience may include, but are not limited to, AI-assisted synthesis, requirements generation, prototyping, documentation, delivery reporting, development, and the ability to introduce these practices meaningfully to teams and clients. * Genuine curiosity about how AI and emerging technology can be applied to product work. You follow developments in the space, experiment with new tools, and bring informed perspectives on what's practical and valuable. * Experience owning product roadmaps and backlogs end-to-end, with a sharp instinct for prioritization and a clear methodology for making and communicating trade-off decisions. * Solid commercial awareness. Understanding of SOW management, budget health, and how delivery decisions connect to revenue and margin outcomes for Valtech and the client. * Experience in Agile delivery environments, with the ability to adapt frameworks to the needs of the engagement rather than apply them rigidly. * A track record of developing others, whether through formal mentorship, line management, or leading by example in a team environment. * Being a natural collaborator and dot-connector, bringing people into alignment through clarity, empathy, and conviction rather than authority. * Having strong intellectual curiosity, particularly about the rapidly evolving AI landscape and its implications for how digital products are built and managed. * Being a confident and polished communicator, adapting communication style to different audiences and operating comfortably in both technical discussions with engineers and board-level strategy conversations. * Having strong commercial awareness and strategic thinking, with the ability to identify opportunities within client relationships and help develop them responsibly. * Leading by example on engagements, setting a high bar for quality, professionalism, and creative ambition in how work is delivered. * Focusing on outcomes over outputs, prioritizing the real impact and value of the work rather than simply completing deliverables. * Showing strong initiative and a clear bias toward action, balanced with the judgment to pause, align stakeholders, and move forward with clarity when needed. Nice to have qualifications * French language proficiency is required, including both conversational and written communication skills. The benefits This is a full-time position based in Montreal/Toronto. The offered salary range is 100,000 - 145,000 CAD annually, depending on experience and location. Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1. * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed. Your application process Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. TEAM LEAD CREDIT RISK EMEA (BASED IN AMSTERDAM) As the Credit Risk Team Lead for EMEA, you will lead an Amsterdam-based team of high-performing risk professionals. You will primarily manage merchant acquiring and chargeback risk across a diverse portfolio of global enterprise brands. Your core mission is protecting Adyen from portfolio losses due to chargeback exposure, merchant insolvency, and systemic operational fraud. In this role, you will coach and guide the team, ensure the delivery of high-quality risk assessments, and collaborate closely with our regional risk hubs in Chicago and Singapore. You will partner with Commercial, Product, and Legal colleagues to balance business growth with sharp, proactive risk management. WHAT YOU’LL DO * People Leadership: Lead, mentor, and scale the Amsterdam-based risk team. Support professional growth through regular coaching, goal-setting, and playing a key role in recruiting top-tier risk talent. * Risk Mitigation: Oversee the monitoring and mitigation of credit, acquiring, and chargeback risks across a growing EMEA merchant portfolio, ensuring exposures remain within Adyen’s risk appetite. * Stakeholder Collaboration: Engage with internal stakeholders (Commercial, Legal, Product) to align on risk decisions, optimize merchant onboarding, and support product developments. * Process Optimization: Drive the design and execution of scalable, data-driven credit risk practices and automated workflows to enhance team efficiency. * Escalation Management: Serve as the senior regional escalation point for complex risk cases, high-exposure chargeback reviews, and sudden merchant performance shifts. * Performance & Culture: Set clear objectives, track team performance, and report key risk metrics to Senior Leadership while fully embodying the Adyen Formula. WHO YOU ARE * Experienced Leader: You bring a minimum of 2 years of direct people leadership experience, specifically leading risk or operations teams within the payments or banking sectors. * Domain Expert: You possess a strong background in merchant acquiring risk, chargeback management, and card scheme rules (Visa, Mastercard, etc.), with a proven track record of managing enterprise-level portfolios. * Strategic & Analytical: You love diving into data to spot trends, but you can also zoom out to build scalable credit risk processes that don’t bottleneck commercial growth. * Cross-Functional Collaborator: You are comfortable working alongside product, engineering, and legal teams to improve risk monitoring tools and workflows. * Strong Communicator: You are a clear, direct communicator capable of navigating high-stakes conversations with enterprise merchants, card networks, and internal senior executives. * Adaptable: You thrive in an international, rapidly changing, and low-ego environment. * Location: You are currently based in, or are willing to relocate to, Amsterdam. ADDITIONAL INFORMATION * Travel: Occasional international travel may be required to collaborate with global team members in our Chicago and Singapore offices. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. WHAT YOU'LL DO You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities. As a Specialist Solutions Architect for Money Management, you will lead in-depth product discussions with Stripe's top users and prospects and execute against our go-to-market strategy for Stripe Capital, Issuing, Financial Accounts, and our global Payouts suite. You will help users understand how these products combine to create a compounding embedded finance platform—enabling them to build card programs, hold and move funds globally, and offer financing options that increase user stickiness and unlock new revenue streams. RESPONSIBILITIES * Act as a subject matter expert on Stripe's Money Management products—Capital, Issuing, Financial Accounts, and global Payouts—to accelerate opportunities * Demonstrate a deep understanding of embedded finance applications and articulate how Stripe's Money Management products combine to create a platform for building financial services * Consult with users on a broad range of embedded finance use cases: charge card programs, global payouts, revenue-based financing, loans, and lines of credit * Understand the compliance requirements of solutions built with Stripe products, including KYC/KYB, BSA/AML, card network rules, and how they apply across geographies and use cases * Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team * Create reference architectures to uplevel the team and refine reference solutions based on product enhancements and customer feedback * Partner closely with the Money Management product sales team on Stripe's largest opportunities, leading solution strategy and owning key customer relationships * Serve as a "Voice of the Customer" internally, providing actionable insights to product stakeholders to influence the Money Management product roadmap and feature prioritization * Provide critical insights on emerging opportunities—including stablecoin-based money movement and global financial access—to influence the product roadmap * Stay current on competitive analysis and market differentiation * Support marketing events including executive briefings, conferences, user groups, and trade shows WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of technical sales experience, ideally within a fintech company * 3+ years of product experience with embedded finance solutions—card issuing, treasury management, lending, or global payouts * Experience with integrating RESTful APIs into web applications * Exceptional communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences * A passion for learning and researching current and emerging products to develop innovative solutions * A proven ability to build strong collaborative working relationships with business partners * Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment PREFERRED QUALIFICATIONS * Strong knowledge of software engineering and architecture patterns, with the ability to understand how a wide variety of technologies and systems interact * Familiarity with compliance frameworks governing embedded finance: KYC/KYB, BSA/AML, card network rules, and money transmission licensing * Experience enabling and scaling a GTM team * Experience in systems design, with a background building and deploying complex financial applications
ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE As the Manager, SMB Account Executives, you will lead, coach, and scale a high-performing team of approximately 5 SMB Account Executives. You will be responsible for driving the execution of our small-business sales strategy, ensuring your team meets and exceeds their revenue targets. This is a role where you will not only manage pipeline and forecast accuracy but also actively mentor reps through complex deal cycles, refine their pitching mechanics, and foster a culture of continuous improvement. WHAT YOU’LL DO * Team Leadership & Coaching: Manage and mentor a team of ~5 SMB AEs. Conduct weekly 1:1s, live call coaching, and pipeline reviews to elevate the team’s sales acumen and execution. * Revenue Delivery: Own the aggregate quota for the SMB segment. Ensure the team maintains a healthy, predictable pipeline and accurately forecasts monthly and quarterly revenue. * Sales Execution: Actively jump into deals to support your reps. Help navigate objections, multi-stakeholder evaluations, and closing negotiations. * Process Optimization: Partner with Sales Operations and Marketing to refine inbound lead routing, outbound prospecting strategies, and internal sales playbooks. * Talent Development: Recruit, onboard, and retain top-tier sales talent. Build a clear path for AEs to grow within the revenue organization. * Key Results & Metrics Success in this role will be measured by performance against key metrics, including: * Team Quota Attainment: Percentage of the team meeting or exceeding their individual quarterly revenue targets. * Pipeline Velocity & Conversion: Improvement in the team's win rates and average sales cycle length. * Forecast Accuracy: The variance between your committed forecast and actual revenue closed at the end of the quarter. * Team Retention & Ramp Time: Successfully onboarding new hires to productivity quickly and maintaining low regrettable attrition. WHAT YOU BRING * Experience: 4+ years of B2B SaaS sales experience, with at least 2+ years of direct management or team lead experience overseeing SMB or Mid-Market Account Executives. * Proven Track Record: A history of consistently meeting or exceeding team quota targets and driving predictable revenue growth. * Coaching Mindset: Deep passion for people development. You know how to diagnose skill gaps in a sales cycle and coach reps on discovery, multi-stakeholder alignment, and urgency building. * Data-Driven: Proficient in CRM hygiene (Salesforce/HubSpot) and using data to identify bottlenecks in the sales funnel. * Adaptability: Thrives in a fast-paced, evolving environment. You are comfortable building playbooks, not just executing existing ones. WHAT’S IN IT FOR YOU * Global collaboration: Partner with teams and clients across Europe, APAC, and North America. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Downtown Denver office designed for ambitious builders and company provided lunch daily. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. ROLE OVERVIEW: The Director is an executive leader responsible for the strategic health and financial performance of the EMEA Services organisation, delivering high-quality professional services that drive customer success with Neo4j. Reporting to the Global VP of Professional Services, you will oversee a multi-layered organisation, providing direction to hands-on Sub-Regional Managers who oversee the day-to-day regional delivery and technical execution of projects and regional staff (Consulting Engineers and Engagement Managers). Your mission is to build the "Graph Consulting Engine" of the future. You will focus on high-level resource strategy, regional margin optimisation, and fostering a culture of excellence across EMEA. You are managing the business unit that ensures our enterprise customers successfully transition to a relationship-first data paradigm on the cutting edge of Generative AI. This role balances team leadership, cross-departmental alliance building and strategic customer relationship management to ensure exceptional outcomes and customer satisfaction. Working closely with sales teams and cross-functional stakeholders, the Director plays a pivotal role in the company's growth through service excellence and customer success. KEY RESPONSIBILITIES: Organizational Leadership & Strategy: * Direct and mentor a team of Sub-Regional Managers, ensuring consistent delivery standards across the hemisphere. * Define the long-term regional roadmap for services, aligning headcount growth with Services bookings forecasts and emerging graph use cases (e.g., Knowledge Graphs for GenAI, COEs, etc.). * Drive regional "Service Productisation," working with Regional Managers to turn bespoke service engagements into repeatable, scalable service packages. * Partner with Product and Engineering to turn bespoke graph solutions into repeatable, scalable service offerings. Financial & Operational Governance: * Total P&L accountability for the EMEA region, including revenue attainment, gross margin targets, and organisational utilisation. * Regional Revenue Attainment: Achieve or exceed quarterly and annual Professional Services revenue targets for EMEA * Gross Margin %: Maintain regional delivery margins by balancing internal headcount costs against billable rates and third-party partner usage. * Services Attach Rate: Increase the percentage of software deals that include a strategic services component (Discovery, Architecture, or Implementation). * Govern regional capacity planning to ensure Sub-Regional Managers have the headcount and skills (e.g., Cypher, Data Modelling, Agentic Frameworks) to meet demand. * Billable Utilisation (Regional Average): Maintain an optimal blended utilisation rate across all sub-regions, ensuring the team is productive without risking burnout. * Backlog Conversion Velocity: Monitor the speed at which "Sold" services are converted into "Recognised Revenue" by ensuring Sub-Regional Managers kick off projects promptly. * Forecasting Accuracy: Maintain high precision in 90-day revenue and resource forecasting to inform global hiring and capacity decisions. * Customer & Platform Impact: * Time-to-Value (TTV): Shorten the window between contract signature and the customer’s first successful "Graph Query" or production use case. * Customer Satisfaction (CSAT/NPS): Achieve target scores for post-engagement surveys, ensuring high-quality delivery across all sub-regional teams. * Renewal & Expansion Rate: Collaborate with Sales/Account Teams to ensure services-led accounts show higher platform retention and expansion into new graph use cases. * Organizational Scaling & Talent: * Leadership Development: Success in coaching and promoting high-potential individual contributors into management or "Principal Consultant" tracks. * Partner Leverage Ratio: Increase the percentage of delivery hours handled by certified Graph Partners to allow internal teams to focus on the most complex, high-margin advisory work. * Employee Retention & Engagement: Maintain low voluntary attrition rates across EMEA Services organisation through effective culture-building and career pathing. * Risk Management: * Oversee regional risk management, acting as the final territory executive escalation point for the most complex or high-risk commercial engagements. Cross-Functional & Sales Alignment: * Partner with the EMEA Sales VP to integrate services strategy into the "Big Deal" motion, ensuring services are positioned as a strategic accelerator, not just a line item. * Collaborate with the Partner/Alliances team to build a robust ecosystem of third-party integrators, augmenting internal capacity with certified graph partners. * Advocate for the "Voice of the Regional Customer" within the global leadership team to influence the platform’s technical roadmap. QUALIFICATIONS 10+ years of experience in Professional Services or Management Consulting within the Enterprise Software/Data space.Manager of Managers: At least 5 years of experience leading a multi-layered organisation with direct responsibility for subordinate people managers. Proven success managing a $5-10M+ P&L in a high-growth SaaS or Database environment.High-level fluency in the Graph Database landscape (NoSQL, RDF, Property Graphs) and an understanding of how graph technology solves enterprise-scale data silos.Experience navigating the complexities of regional expansion, specifically the cultural and legal nuances of operating across EMEA. Ability to design organisational structures and processes that scale beyond individual heroics.Ability to drive consensus across Sales, Customer Success, and Product teams to ensure regional goals are met.Data-driven: Proficiency in using PSA and CRM data to identify trends, forecast revenue, and justify headcount investment.Bachelor’s degree in a technical or business field; MBA highly preferred, given the heavy focus on business operations and P&L management. * Experience working with offshore and nearshore partner models * Experience creating and leveraging Salesforce/Certinia professional services booking forecasts, resource planners and utilisation reports to analyse regional business. * Experience with Gong and Tableau Reporting tools preferred. Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. * Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. * Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. * 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others. * Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. * Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. * A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com. ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy. WHAT YOU’LL DO Stripe is hiring a Team Lead to develop a team of Operations Associates (OAs) within Fraud Operations in Bangalore. You will be responsible for the day-to-day operational execution and performance of your workflow(s), including queue health, SLA attainment, and decision quality. This role requires staying close to the work, remaining hands-on in complex casework (QA and targeted production), modeling high-quality decisioning, providing real-time coaching, and serving as the first-line escalation owner. You will also drive unit-level operational excellence. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, and a passion for inspiring a team to deliver outstanding results. RESPONSIBILITIES * Manage a team of Operations Associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decisioning and customer empathy. * Own individual performance metrics of Operations Associates and ensure the team consistently meets throughput, SLA, and quality targets. * Perform specific unit-level execution, including: defining, clarifying, and evolving core processes, leading team meetings, and performing root cause analyses for defects. * Support team operations including hiring, onboarding, scheduling, and intra-day coverage planning to meet SLAs; provide interview feedback and help maintain a high hiring bar. * Maintain hands-on casework at a level that enables effective coaching and escalation coverage, without compromising core people-lead responsibilities and team performance management. * Own and evolve SOPs and decision frameworks for your workflow(s); drive process adherence and consistency through clear guidance, change management, and reinforcement mechanisms. * Represent your workflow(s) in cross-team forums, surface operational pain points, propose improvements, support rollouts, and drive adoption within your team. * Serve as the primary escalation point for complex or time-sensitive cases within your unit, in partnership with global fraud stakeholders * Drive process adherence and consistency across your team through robust quality programs and calibration. * Participate in leader development and represent Bangalore workflows in global enablement sessions/onsites as needed. WHO YOU ARE You are a hands-on people leader and operational owner who thrives in a fast-paced fraud investigation environment. You run a strong performance cadence through clear metrics, coaching, and rigorous decision quality. You can take ambiguous operational problems, use data to diagnose root causes, and drive changes that stick, through influence, alignment, and follow-through, not just instruction. You bring sound judgment, calm execution under pressure, and a bias toward data-backed solutions and measurable improvements in both fraud outcomes and user experience. MINIMUM REQUIREMENTS * Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment. * Proven ability to manage a team of frontline operations associates and own their individual performance/productivity. * Experience with payments, risk, compliance, or financial industry operations. * Proven ability to define and operationalize team-level metrics (e.g., accuracy/quality, SLAs, throughput) and use data to drive team priorities. * Strong operational background in new process launches, service delivery, and building operating models at the unit/team level. * Excellent written and verbal communication skills, including presenting operational updates and representing the team in escalations in English. * Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example. * At least 3+ years of direct people management experience; this includes handling performance management and proactively coach/mentor individuals. PREFERRED QUALIFICATIONS * Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks * Experience in optimizing unit-level fraud review operations through process redesign and tooling improvements. * Experience with payments risk (CNP/card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact. * Strong analytics proficiency (comfort with data to track team performance) and comfort partnering with data science/engineering.
Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire an Armed Residential Security Agent to join our team embedded with our client in San Francisco! This position requires working onsite at our client's Headquarters in San Francisco, CA. *This is a full-time, night-shift position requiring five 8-hour shifts per week. The scheduled hours are 11:00 PM to 7:00 AM. **This is an armed position. Candidates must currently possess and maintain a valid California concealed carry permit (CCW) and be legally authorized to carry a firearm in the State of California. JOB DESCRIPTION The Residential Security Agent (RSA) will serve a critical security role while maintaining a customer-service-focused approach. The RSA will act as a member of the client’s residential physical security team, providing on-site security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. RESPONSIBILITIES * Act to support threat management and emergency response, and be the first point of contact for client security needs * Monitor and manage the camera system, access control technology, and other security tools * Monitor critical facility functions as assigned by the client * Advise and take action addressing unknown visitors, phone calls, and other contacts * Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables * Provide a high standard of customer service delivery for clients, guests, and staff * Ensure client deliverables are met across the full suite of security services * Proactively communicate with clients regarding risks to personnel, property, or privacy * Ensure completion of any client-required plans, surveys, or reports * Assist with customer service issues to ensure a consistently high level of service * Communicate with co-workers, management, clients, and others in a courteous and professional manner * Conform to and abide by all regulations, policies, work procedures, and instructions REQUIRED QUALIFICATIONS * Valid driver’s license * All required licenses and certification requirements for an armed position, including: * Valid California BSIS Guard Card * Valid California BSIS Firearms Permit in good standing * Must be legally authorized to possess and carry a firearm under California and federal law * Must maintain all required BSIS firearms qualifications and renewals * A successful track record operating within a high-touch, customer service environment * Appropriate professional bearing and customer service skills * Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy * High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy * Excellent written and verbal communication skills * Skilled in synthesizing facts, concepts, and principles * Emotional intelligence and a customer-focused approach * Agent must be of a physical standard to be able to: * Patrol a residence on foot * Assist the client if injured or in need of evacuation PREFERRED QUALIFICATIONS * Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams * Executive Protection and/or tactical training (Military/Law Enforcement) * Advanced medical training COMPENSATION & BENEFITS * The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. * Concentric also offers an HSA employer contribution * Medical FSA * Employer-paid insurance: life, STD, LTD, and AD&D * 401 (k) including employer match * 11 paid holidays * Paid leave (vacation, sick, parental) * Annual Health & Wellness Benefit * Pet Insurance * National discount employee program * Employee Assistance Program for personal needs * Credentity Protection - Eclipse Digital Protection by Concentric * Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. * Dedicated Security and Intelligence Training Programs for Professional Development * Coaching and Mentoring Opportunities San Francisco, California Pay Range $50—$52 USD Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.
New Business Director – DACH – (all genders) Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: * The work we do and innovation we drive * Our Values of share, care and dare * A workplace culture that fosters creativity, diversity and autonomy * Our borderless, global framework, which enables seamless collaboration The role We are seeking a New Business Director to lead and scale new logo acquisition across the DACH region. This is a senior leadership role responsible for defining and executing go-to-market strategy, building high-quality pipeline, and leading a high-performing sales team. You’ll combine strategic leadership with hands-on deal engagement, driving complex, high-value opportunities while embedding modern, AI-enabled sales practices. Role Responsibilities Revenue & Growth Leadership * Own and deliver regional new business revenue targets * Build and sustain a high-quality, scalable pipeline * Personally lead and support strategic, high-value deals Go-to-Market Strategy * Define and execute the DACH new logo strategy, aligned to regional priorities * Identify priority industries, target accounts, and growth plays * Continuously refine approach using market insight, data, and AI-driven intelligence Sales Leadership & Execution * Lead and inspire a high-performing new business team * Drive a disciplined, end-to-end sales process with consistent execution * Embed AI into the sales lifecycle (targeting, account planning, outreach, pipeline insights, forecasting) * Ensure strong pipeline health, conversion, and accurate forecasting Client Engagement & Deal Leadership * Build C-level relationships across key industries (FS, Retail, Manufacturing, Life Sciences) * Lead consultative, value-based sales engagements * Position Valtech as a strategic partner in digital and AI-driven transformation Ecosystem & Collaboration * Partner with marketing and delivery teams to drive aligned growth * Leverage strategic partners (Adobe, Salesforce, Sitecore, Optimizely, hyperscalers) including joint AI-led propositions * Represent Valtech externally across industry events and networks Must have experience * Proven senior sales leadership experience in a digital consultancy / agency environment * Strong track record of winning new logos and delivering significant revenue growth * Experience leading and scaling high-performing sales teams * Expertise in selling complex, enterprise digital transformation programmes * Strong DACH network with access to senior decision-makers * Practical understanding of AI in sales and client solutions * Excellent consultative selling, coaching, and stakeholder management skills * Commercially driven, with ownership of multi-million € targets * Ideally fluent in German and English The benefits This is a permanent position based in Germany. Beyond a competitive compensation package, we offer: * Hybrid working * Career advancement, with international mobility and professional development programs * Learning and development, with access to cutting-edge tools, training and industry experts Your application process Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.
Position Summary Bruks Siwertell Group is embarking on one of its most strategically important product development initiatives: the creation of the next-generation industrial wood chipper. We are seeking an experienced Global Product Development Project Lead to lead this international development program. The objective is to create a state-of-the-art, highly modular product platform that establishes a new benchmark for performance, reliability, serviceability, digital capabilities, safety and manufacturing efficiency. The successful candidate will lead a cross-functional engineering team of six highly skilled engineers located in the United States, Sweden and Germany while coordinating with manufacturing, sourcing, service, sales and product management across our global organization. This is a highly visible leadership role with direct impact on the future competitiveness of Bruks Siwertell’s Biomass Technology business. Key Responsibilities Program Leadership · Lead the complete product development program from concept through industrialization and product launch. · Deliver the project according to agreed scope, quality, budget and schedule. · Drive technical decisions while maintaining focus on customer value and business objectives. · Establish and maintain the overall project roadmap, milestones and deliverables. · Identify project risks early and implement mitigation plans. Engineering Leadership · Lead and coordinate an international engineering team consisting of six engineers located in the US, Sweden and Germany. · Create a high-performing, collaborative engineering culture across multiple sites and time zones. · Allocate engineering resources and priorities to maximize project progress. · Coach and develop team members throughout the project. Product Development Lead the development of a new modular chipper platform focusing on: · Modular architecture · Standardization of components · Improved manufacturing efficiency · Improved serviceability and maintainability · Enhanced reliability and durability · State-of-the-art safety · Digitalization and smart machine capabilities · Reduced total cost of ownership · Improved product performance and productivity · Sustainability and energy efficiency Cross-Functional Collaboration Work closely with: Product Management Sales Service Manufacturing Supply Chain Purchasing Quality Aftermarket External suppliers and technology partners Ensure that all stakeholders are aligned throughout the project lifecycle. Governance & Communication · Prepare and present project status to executive management and steering committees. · Manage project budgets and resource planning. · Drive structured Stage-Gate reviews. · Maintain transparent reporting of project progress, risks and decisions. Qualifications Education · Master’s degree in mechanical engineering or equivalent technical discipline. · Additional education in Project Management is considered an advantage. Experience · 10+ years of product development experience. · Minimum 5 years leading complex engineering projects. · Experience managing international engineering teams. · Experience developing capital equipment or industrial machinery. · Experience with modular product architecture is highly desirable. · Experience with global product platforms is an advantage. Technical Competencies Strong understanding of: · Mechanical engineering · Structural design · Machine design · Hydraulics · Driveline systems · Manufacturing processes · Design for Manufacturing (DFM) · Design for Assembly (DFA) · Product modularization · Product lifecycle management · Engineering change management · Experience with CAD and PLM systems is expected. Leadership Competencies The successful candidate demonstrates: · Strong leadership and coaching skills · Excellent project management capabilities · Structured and analytical thinking · High level of personal accountability · Ability to drive execution · Strong decision-making skills · Ability to manage complexity and ambiguity · Excellent communication skills · Collaborative leadership style · Results-oriented mindset · Ability to influence without direct authority Personal Attributes · Passionate about innovation · Customer-focused · Curious and continuously improving · Pragmatic and execution-oriented · Comfortable challenging existing solutions · Resilient under pressure · Organized and disciplined Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
New Business Director – DACH – (all genders) Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: * The work we do and innovation we drive * Our Values of share, care and dare * A workplace culture that fosters creativity, diversity and autonomy * Our borderless, global framework, which enables seamless collaboration The role We are seeking a New Business Director to lead and scale new logo acquisition across the DACH region. This is a senior leadership role responsible for defining and executing go-to-market strategy, building high-quality pipeline, and leading a high-performing sales team. You’ll combine strategic leadership with hands-on deal engagement, driving complex, high-value opportunities while embedding modern, AI-enabled sales practices. Role Responsibilities Revenue & Growth Leadership * Own and deliver regional new business revenue targets * Build and sustain a high-quality, scalable pipeline * Personally lead and support strategic, high-value deals Go-to-Market Strategy * Define and execute the DACH new logo strategy, aligned to regional priorities * Identify priority industries, target accounts, and growth plays * Continuously refine approach using market insight, data, and AI-driven intelligence Sales Leadership & Execution * Lead and inspire a high-performing new business team * Drive a disciplined, end-to-end sales process with consistent execution * Embed AI into the sales lifecycle (targeting, account planning, outreach, pipeline insights, forecasting) * Ensure strong pipeline health, conversion, and accurate forecasting Client Engagement & Deal Leadership * Build C-level relationships across key industries (FS, Retail, Manufacturing, Life Sciences) * Lead consultative, value-based sales engagements * Position Valtech as a strategic partner in digital and AI-driven transformation Ecosystem & Collaboration * Partner with marketing and delivery teams to drive aligned growth * Leverage strategic partners (Adobe, Salesforce, Sitecore, Optimizely, hyperscalers) including joint AI-led propositions * Represent Valtech externally across industry events and networks Must have experience * Proven senior sales leadership experience in a digital consultancy / agency environment * Strong track record of winning new logos and delivering significant revenue growth * Experience leading and scaling high-performing sales teams * Expertise in selling complex, enterprise digital transformation programmes * Strong DACH network with access to senior decision-makers * Practical understanding of AI in sales and client solutions * Excellent consultative selling, coaching, and stakeholder management skills * Commercially driven, with ownership of multi-million € targets * Ideally fluent in German and English The benefits This is a permanent position based in Germany. Beyond a competitive compensation package, we offer: * Hybrid working * Career advancement, with international mobility and professional development programs * Learning and development, with access to cutting-edge tools, training and industry experts Your application process Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.
New Business Director – DACH – (all genders) Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: * The work we do and innovation we drive * Our Values of share, care and dare * A workplace culture that fosters creativity, diversity and autonomy * Our borderless, global framework, which enables seamless collaboration The role We are seeking a New Business Director to lead and scale new logo acquisition across the DACH region. This is a senior leadership role responsible for defining and executing go-to-market strategy, building high-quality pipeline, and leading a high-performing sales team. You’ll combine strategic leadership with hands-on deal engagement, driving complex, high-value opportunities while embedding modern, AI-enabled sales practices. Role Responsibilities Revenue & Growth Leadership * Own and deliver regional new business revenue targets * Build and sustain a high-quality, scalable pipeline * Personally lead and support strategic, high-value deals Go-to-Market Strategy * Define and execute the DACH new logo strategy, aligned to regional priorities * Identify priority industries, target accounts, and growth plays * Continuously refine approach using market insight, data, and AI-driven intelligence Sales Leadership & Execution * Lead and inspire a high-performing new business team * Drive a disciplined, end-to-end sales process with consistent execution * Embed AI into the sales lifecycle (targeting, account planning, outreach, pipeline insights, forecasting) * Ensure strong pipeline health, conversion, and accurate forecasting Client Engagement & Deal Leadership * Build C-level relationships across key industries (FS, Retail, Manufacturing, Life Sciences) * Lead consultative, value-based sales engagements * Position Valtech as a strategic partner in digital and AI-driven transformation Ecosystem & Collaboration * Partner with marketing and delivery teams to drive aligned growth * Leverage strategic partners (Adobe, Salesforce, Sitecore, Optimizely, hyperscalers) including joint AI-led propositions * Represent Valtech externally across industry events and networks Must have experience * Proven senior sales leadership experience in a digital consultancy / agency environment * Strong track record of winning new logos and delivering significant revenue growth * Experience leading and scaling high-performing sales teams * Expertise in selling complex, enterprise digital transformation programmes * Strong DACH network with access to senior decision-makers * Practical understanding of AI in sales and client solutions * Excellent consultative selling, coaching, and stakeholder management skills * Commercially driven, with ownership of multi-million € targets * Ideally fluent in German and English The benefits This is a permanent position based in Germany. Beyond a competitive compensation package, we offer: * Hybrid working * Career advancement, with international mobility and professional development programs * Learning and development, with access to cutting-edge tools, training and industry experts Your application process Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.
Are you a natural leader who believes that people are a company’s greatest asset? Do you thrive on fostering growth, championing vibrant team cultures, and keeping organizational wheels turning smoothly? We are looking for a dynamic Manager to lead, mentor, and inspire our team. In this role, you will bridge the gap between people strategy and delivery operations, ensuring our employees thrive while our business goals are met. You will step in to manage a talented team and play a pivotal role in their professional journeys. Key Responsibilities People Leadership & Performance Enablement Team Growth & Mentorship: Lead and support your team, guiding them from a seamless onboarding session to long-term career success. Continuous Feedback: Monitor performance, hold regular 1:1 conversations, and conduct annual performance reviews. Proactive Coaching: Actively prevent escalations and performance issues; introduce corrective action plans or mentoring programs when necessary. Career Progression: Drive promotions and design tailored Individual Development Plans (IDPs) to help your team reach their full potential. HR Operations, Risk & Administration HR Risk Management (WRR): Identify retention risks, maintain accurate records with HR, and proactively execute retention actions. Attrition Analysis: Keep your finger on the pulse of the team by analyzing attrition trends and implementing strategic solutions. Operational Admin: Manage time administration (approving holiday requests, sick leaves, and overtime) using our ERP and GPS systems. Compensation & Off-boarding: Manage the annual compensation review process and ensure a smooth, respectful off-boarding experience when employees transition. Stakeholder Collaboration Delivery & PM Alignment: Partner closely with Project Managers and Delivery Teams to gather feedback, coordinate salary revisions, plan project ramp-ups/ramp-downs, manage team rotations, and align employee development. Cross-Functional Communication: Serve as the main bridge between your team and crucial support functions, including Relocation, Travel, IT, Sales, and L&D. Culture, Engagement & Learning Foster Corporate Values: Actively promote a culture of innovation, continuous learning, knowledge sharing, collaboration, and mutual respect. Boost Engagement: Analyze Employee Engagement Survey (EES) results and design actionable initiatives to keep morale high. Lead Community Initiatives: Spearhead our Ambassador Program and organize engaging team activities. Competency & L&D Management: Coordinate our Trusted Interviewer Program (onboarding and promoting new interviewers), drive L&D initiatives, host Tech Talks, and manage collaborations with universities. What We Are Looking For Proven People Leader: Experience managing teams (ideally 8+ members) with a strong focus on coaching, empathy, and career development. Operational Savvy: Familiarity with ERP/GPS systems for time tracking and experience handling compensation reviews. Conflict Resolution Champion: A proactive problem-solver who can spot performance dips or attrition risks early and address them constructively. Superb Collaborator: Exceptional communication skills with the ability to build strong bridges between delivery teams, HR, and external partners (like universities). Culture Driver: Passionate about learning, mentoring, and building highly engaged communities.
MEET YUBICO Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. Publicly traded on Nasdaq Stockholm with headquarters in Sweden, the US, and Singapore, we protect everyone from everyday consumers to global enterprises with modern, phishing-resistant authentication. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: * Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. * Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. * One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. At Yubico, we offer: Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority. Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico which all employees are welcome to join. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here). Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here. The Role: Yubico is seeking an experienced Vice President of Sales to lead our UKI, Nordics & MEA enterprise business. This is a true player-coach leadership role. Approximately 70% of your time will be focused on leading, developing, and scaling a high-performing sales organization, while 30% will be dedicated to executive sponsorship and direct involvement in strategic enterprise opportunities. We are looking for a leader who enjoys building successful teams but remains close to customers, actively supports major deals, and leads from the front. Reporting to global sales leadership, you will own regional revenue performance, drive go-to-market strategy, and help accelerate the adoption of Yubico's market-leading security solutions across enterprise customers, partners, and resellers throughout the region. Tasks & Responsibilities: As Vice President of Sales, you will: * Lead, coach, and develop a team of Sales Directors and Account Executives, fostering a culture of accountability, collaboration, and high performance. * Own and exceed regional revenue targets across the UKI, Nordics & MEA markets. * Develop and execute go-to-market strategies that drive customer acquisition, expansion, and long-term growth. * Act as executive sponsor on complex, multi-million-dollar enterprise opportunities, building trusted relationships with CIOs, CISOs, CTOs, and other senior stakeholders. * Expand and strengthen relationships with enterprise customers, strategic partners, and technology resellers to increase market penetration and revenue growth. * Drive sales excellence through disciplined pipeline management, accurate forecasting, and adoption of scalable sales methodologies. * Partner closely with Marketing, Product, Customer Success, and other cross-functional teams to align on customer needs, market opportunities, and business objectives. * Identify and develop new growth opportunities, including partner-led and B2B2C motions that extend Yubico's reach and impact. Basic Qualifications: * 10+ years of enterprise technology sales experience, including significant leadership responsibility. * A proven track record of recruiting, developing, and retaining high-performing sales teams. * Experience leading managers and senior individual contributors within a complex enterprise sales environment. * Demonstrated success personally influencing and closing large, strategic enterprise deals. * A strong track record of consistently achieving and exceeding multi-million-dollar revenue targets. * Deep understanding of cybersecurity, Identity & Access Management (IAM), Governance, Risk & Compliance (GRC), or related technology markets. * Experience driving growth through channel partners, resellers, and strategic alliances. * The ability to establish credibility as a trusted advisor with executive stakeholders. * Confidence engaging in both business and high-level technical conversations with CIOs, CISOs, CTOs, and other senior decision-makers. * Excellent communication, presentation, and coaching skills. * A hands-on leadership style with the ability to seamlessly move between strategic leadership and direct customer engagement. #LI-IR1 We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer. Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals. Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community. As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.
Some people are technical but wish they were closer to the commercial side. Others are great in sales environments but struggle when the conversation gets technical. The person we are looking for is neither - you’re genuinely at home in both worlds. That's who we're looking for. You'll be joining Mentimeter's Strategic Accounts team - a sales team working with our most complex, high-value enterprise customers. You'll sit alongside Key Account Managers and Customer Success Managers, acting as their technical partner in deals, renewals, and expansions. When an enterprise IT team needs convincing, when a security review is holding up a contract, or when a customer's technical setup isn't working for them - that's when you step in. You'll be the first person in this role across EMEA, which means you'll have real scope to shape how we do Sales Engineering in Strategic Accounts. There's no predefined playbook. If you need one, this probably isn't the right role. But if you're energised by building something from scratch, it's a rare opportunity. What you'll do Partner with Strategic Key Account Managers in enterprise deals - owning the technical dimension of commercial conversations and helping move things forward when security, IT, or procurement are in the room Lead enterprise onboarding and setup for our most important customers: SSO, SCIM, domain control, workspace architecture, and integrations Engage directly with senior IT and security stakeholders, earning their confidence and translating their requirements into workable solutions Spot and resolve the technical blockers that slow down adoption, expansion, or renewal - before they become a problem Help the account team understand the commercial implications of technical decisions, not just the technical ones Feed patterns and recurring challenges back to our Product department in a structured way that actually influences the roadmap Raise the technical floor of the wider sales organisation through documentation and informal coaching Who you are You've spent 2+ years in a customer-facing technical role at a SaaS company - Solutions Consulting, Pre-sales, Implementation Consulting, or similar You understand enterprise IT environments well enough to hold a credible conversation: identity providers, SSO, SCIM, security reviews, and how large organisations actually make decisions You have a commercial mindset - you understand that how Mentimeter is set up has direct implications for account health, expansion, and retention, and you think in those terms You thrive in a sales environment. You enjoy the pace, the commercial focus, and being a part of retaining and growing deals You're highly self-directed. You don't need a manager to tell you what to do next - you read the situation and act You communicate clearly across audiences: technically credible with IT teams, business-relevant with executives, collaborative with your sales colleagues Professional-level English is a must; additional languages are a bonus What this role is not Not a technical support or ticket-handling function Not responsible for driving adoption or usage (owned by Customer Success) Not responsible for commercial negotiations or account ownership (owned by Key Account Managers) Resources to support you A close-knit Strategic Accounts team of KAMs and CSMs who will rely on you as a genuine partner Sales Operations, Sales Enablement, and Business Development support A strong toolstack: Salesforce, Notion, Mixpanel, Looker, Claude, NotebookLM, PlanHat, Braze, and more
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Technical Account Management Support and Services team partners directly with our largest and fastest-growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user-first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe. WHAT YOU'LL DO Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high-performing team of TAMs who are motivated by improving the lives of Stripe's user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go-to-market organizations, product, engineering, and the support organization. They will cultivate a user-first culture, with high accountability, collaboration, and a scale mentality, a culture that embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management. RESPONSIBILITIES • Deliver exceptional user experience for Stripe's most strategic users. • Lead a team of highly experienced TAMs, building a measurable operation that delivers strong operational results for users. • Work directly with our largest users' leaders as a thought partner for key initiatives and expansions. • Partner closely with senior stakeholders across product, engineering, go-to-market, and support. • Invest in leading and growing a great team and culture, where both new and tenured Stripes can thrive. • Obsess over delivering incredible user experiences. • Run this business to successfully deliver revenue, user experience, user value, and scalability goals for the users and Stripe. • Set the segment strategy, think globally about metrics, and drive clear accountability for the business. Own the P&L. • Partner closely with global leadership to grow the business in a scalable way, optimizing for user experience and balancing that with efficiency. • Lead the way on user experience for Stripe's Enterprise users, determine what excellence looks like, and scale it beyond strategics. • Build a coaching culture that unlocks Stripes' potential, remove roadblocks, and elevate opportunities that will enable the business to scale more broadly. • Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports. • Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment. • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments. • Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies). • Experience in finance and fintech. • Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact. • Excellent written and verbal communication skills • Strong sales revenue growth and operational background and a track record of making data-driven decisions. • An ability to execute on and deliver complex operational projects involving multiple stakeholders. PREFERRED QUALIFICATIONS • Experience with fintech SaaS products and the payments industry. • Experience leading growth initiatives (through driving sales revenue and elevating operational service) with a track record. • Proven ability to scale a technical services or technical support team in a high-growth environment. • Experience with APIs and ability to explain API concepts to Stripe's largest and most technical customers. • Familiarity with SQL and comfort building basic queries and modifying more complex ones.
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: * The work we do and the innovation we drive * Our values of share, care and dare * Our borderless, global framework, which enables seamless collaboration THE ROLE Please be aware that this is a fully onsite role based in Smithfield, Rhode Island, requiring attendance in the office As a Lead UX Designer, you are passionate about experience innovation and eager to shape the future of digital products and services. The ideal Lead UX Designer for Valtech combines exceptional design craft with strategic thinking, leadership, and a strong commitment to elevating both customer experiences and design teams. You are a seasoned practitioner who thrives in complex environments, brings clarity to ambiguity, and inspires others through collaboration, mentorship, and innovation. You have a growth mindset, a passion for solving meaningful problems, and the ability to influence product and business decisions through human-centered design. You will thrive in this role if you are: * A strategic thinker who balances business goals, customer needs, and technical realities * A natural leader who mentors others and promotes design excellence * A collaborative problem solver who challenges assumptions and drives innovation * Comfortable navigating ambiguity and influencing decisions at multiple organizational levels * Excited by the intersection of technology, creativity, data, and emerging AI capabilities * Experienced working in Agile product environments and consulting engagements ROLE RESPONSIBILITIES As a Lead UX Designer at Valtech, you'll be responsible for leading experience design initiatives across products, platforms, and customer journeys while helping shape the overall design direction of the work. You will collaborate closely with product managers, researchers, engineers, architects, strategists, and business stakeholders to define and deliver impactful digital experiences. Key responsibilities include: * Lead UX strategy and execution across multiple workstreams or products * Design end-to-end experiences, user flows, interaction models, information architecture, and high-fidelity solutions * Translate customer research, business objectives, and data insights into effective design decisions * Facilitate workshops, discovery activities, and design-thinking sessions * Drive alignment among cross-functional teams and stakeholders * Advocate for user-centered design best practices throughout the organization * Partner with Product and Technology leadership to help shape product vision and direction * Promote and contribute to scalable design systems and reusable experience patterns * Present and defend design recommendations to clients, executives, and senior stakeholders * Provide mentorship, coaching, and constructive feedback to other designers * Help grow and strengthen the design practice through knowledge sharing, collaboration, and thought leadership * Champion accessibility, inclusion, and ethical design principles throughout the design process As a trusted advisor to our clients, you'll have the opportunity to influence how organizations understand, prioritize, and implement experience design at scale. MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following qualifications: * 8+ years of experience in UX Design, Product Design, Interaction Design, or related disciplines * Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, Architecture, or equivalent practical experience * Proficient in advanced conversational English * Demonstrated expertise in UX strategy, interaction design, information architecture, service design, and user-centered design methodologies * Proven experience leading complex digital product initiatives from discovery through delivery * Experience partnering with product and engineering teams in Agile environments * Strong portfolio demonstrating end-to-end UX thinking and measurable business impact * Expertise designing across responsive web, mobile applications, SaaS platforms, and design systems * Proficiency with Figma, Miro, and modern design and collaboration tools * Experience leveraging qualitative and quantitative research to inform design decisions * Strong facilitation, storytelling, and stakeholder management skills * Ability to influence cross-functional teams without direct authority * Experience mentoring or coaching designers * Deep understanding of accessibility standards and inclusive design practices * Excellent presentation, communication, and collaboration skills * Ability to balance user needs, business goals, and technical constraints * Passion for building diverse teams and fostering a collaborative design culture NICE TO HAVE QUALIFICATIONS * Consulting or agency experience * Experience working within enterprise-scale digital ecosystems * Experience contributing to or leading design systems initiatives * Familiarity with front-end technologies and modern development workflows * Experience facilitating Design Sprints and strategic discovery engagements * Demonstrates a keen interest in artificial intelligence and emerging technologies * Experience designing AI-powered products, conversational experiences, or intelligent systems If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. THE BENEFITS This is a onsite Full time position based in Smithfield, Rhode Island, or nerby areas. The offered salary range is $130,000 - $180,000 annually, depending on experience and location. Beyond a competitive compensation package, we offer: * Flexibility, with remote and hybrid work options (country-dependent) * Career advancement, with international mobility and professional development programs * Learning and development, with access to cutting-edge tools, training and industry experts * Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.
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