Sökresultat för "Ticket Management"

Marknadssäljare med biljettansvar till Sara kulturhus Vill du arbeta i hjärtat av Skellefteås kulturliv – i en miljö där kultur, hållbarhet och nyskapande möts varje dag? Med ansvar för företagsrelationer, erbjudanden och biljettflöden arbetar du med att paketera och utveckla vårt innehåll, samtidigt som du bygger långsiktiga relationer med både publik och partners. Vi söker nu en driven och affärsinriktad person som vill ta ett helhetsgrepp om vår försäljnings- och biljettverksamhet. Om Sara kulturhus Mitt i centrala Skellefteå står Sara kulturhus – en levande mötesplats för kultur, konferenser och event. Visionen är att vara ett av norra Europas mest omtalade och respekterade kulturhus. Huset ska ständigt uppmärksammas för sin hållbarhet, sin höga kvalitet, sitt mod och sitt kulturella nyskapande. En plats för alla – igen, igen och igen. Kulturhusbolagets uppdrag är att programlägga och samordna husets verksamheter samt ansvara för driften av huset. I Sara kulturhus finns också Skellefteå stadsbibliotek, Västerbottensteatern, Skellefteå konsthall, Museum Anna Nordlander samt The Wood Hotel by Elite med restauranger och spa. Om rollen Som Marknadssäljare med biljettansvar arbetar du med att utveckla och driva försäljning mot främst företag, men även mot privatpersoner. I dina arbetsuppgifter ingår att vårda långsiktiga kundrelationer och partnerskap. Du arbetar med att ta fram relevanta erbjudanden och paketeringar, hanterar gruppbokningar och säkerställer effektiva biljettflöden.  I tjänsten ingår ansvar för strategi och upplägg kring biljetter, löpande biljetthantering samt kundservice kopplat till biljettfrågor. I rollen bidrar du med struktur och kvalitet inom administrativa uppgifter kopplade till verksamheten. Din profil Vi söker dig som är en relationsdriven och affärsorienterad person med erfarenhet av att bygga och utveckla långsiktiga samarbeten med kunder och externa partners. Du har god förståelse för försäljning och trivs i en roll där du får arbeta aktivt med kundbearbetning och nätverkande. Vi söker dig som arbetar målinriktat med ett starkt fokus på kvalitet och som självständigt driver processer. Du är initiativtagande och bidrar med nya idéer samtidigt som du har förmågan att omsätta dessa i konkreta och värdeskapande resultat. Som person, trivs du i samarbete med andra och har en naturlig fallenhet för att driva lösningar framåt. Du arbetar strukturerat och har en god administrativ förmåga med vana av att hantera olika digitala system och verktyg, såsom Officepaketet. Vidare uttrycker du dig obehindrat på både svenska och engelska. Körkort är ett krav i denna roll. Ansökan I den här rekryteringen samarbetar vi med OnePartnerGroup men du kommer att bli anställd direkt hos Skellefteå Kulturhus AB. Vid frågor vänligen kontakta Fredrik Nilsson, fredrik.nilsson@onepartnergroup.se eller 073-0475761. Sista ansökningsdag är 2026-08-30, men urval kommer att ske löpande och tjänsten kan komma att tillsättas innan sista ansökningsdag. Notera att vi inte tar emot ansökningshandlingar via e-post.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About the Role:  We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy that supports exceptional experiences for both our Clients and Care Pros (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with the Client Manager. As a Care Pro Relationship Manager, you will proactively engage and build trusted relationships with our Care Pros, ensuring they feel valued, supported, and set up for success. You’ll lead with empathy and operational rigor, driving staffing strategy and execution that enable seamless client care and a sense of purpose and belonging for every Care Pro. This is a remote position, with several openings available to support our various markets. The role follows a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. Eastern Time Zone schedule. Flexibility to occasionally respond during evenings or weekends may be required.   About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long-term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience — driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high-quality, and scalable care experience for both our clients and the Care Professionals who make it all possible.   As a Care Pro Relationship Manager at Honor, you will: Oversee and execute market staffing strategy * Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools. * Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible. * Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently. Provide exceptional service to Care Pros  * Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit. * Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention. Coordinate closely with Client Manager to execute care delivery * Align with Client Manager on daily and weekly market priorities. * Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner. * Share critical feedback and updates from Care Pros that impact Client Manager workflows. * Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed. Partner across Honor to deliver a seamless experience * Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work. * Work with the market team to manage real-time questions, issues, or changes relating to clients. * Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience. * Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.   We’re looking for you to bring:  * 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred * Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences * Background in operations or healthcare/home care environments preferred * Exceptional relationship management, communication, and interpersonal skills * Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling * Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus * Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment * Adaptable and resilient, with a proactive, solution-oriented mindset * Collaborative team player with experience partnering cross-functionally   Key Performance Indicators for this role: * Phone answer rate * Ticket management * Schedule consistency * Visit fulfillment   Leadership Principles in Action as Care Pro Relationship Manager: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: * Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward. * Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients. * Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. * Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. * GSD (get stuff done): Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward.   The annual base salary for this role is $64,000-$68,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.  #LI-AN1 Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $64,000—$68,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions. We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture. What you'll be doing: Roles and Responsibilities   * Oversee and manage daily technology operations to ensure high availability and reliability of IT services. * IT Budget management * Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET). * Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents. * Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN) * Supervise and guide technical support staff, fostering professional growth and effective teamwork. * Collaborate with vendors and service providers for procurement, maintenance, and contract management. * Report on operational metrics, incident trends, and improvement initiatives to senior leadership. * Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines * Attend and interact effectively and directly with stakeholders * Management of support for business-critical applications   Leadership & Line Management of Engineer Resources * Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands. * Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations. * Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence. * Champion process standardization, implementing ITIL and service management best practices for consistent execution. Ticket Queue Management & SLA Compliance * Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently. * Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics. * Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues. * Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations. Performance Optimization * Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience. * Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks. * Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance. Infrastructure & End-User Services Management * Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market * Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards. * Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions. Technology Strategy & Architecture * Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations. * Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms. * Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation. * Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments. Security, Compliance & Risk Management * Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team. * Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies. * Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts. Vendor & Cost Optimization * Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services. * Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management. * Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives. Project Management & IT Transformation * Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations. * Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades. What you'll need: * Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology. * This is a 100% on-site role; you must be able to work from one of our designated office locations * Strong leadership and team management skills. * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology. * Proficiency in ITIL and ITSM frameworks * Experience with endpoint management platforms, including MDM solutions like Jamf and Intune. * Strong written and verbal English communication skills (advanced level required) * Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies. * Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Onsite We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Scope of the Job At Soho House an Executive Chef is responsible for planning, organizing and leading the Kitchen Department according to company, local and regional policies as well as standards. The Executive Chef is involved in all facets of the business but is extremely operational and not adverse to being on the line and managing expo and ticket times. In this role, the Executive Chef encompasses strong business acumen works well under pressure and in demanding fast-paced environments. In addition to managing large teams, seasonal menus and events. Responsible for preparing and maintaining the kitchen budget in conjunction with the General Manager and Head Chef, North America as well as assuring the highest standards for health, sanitation and safety standards necessary in food handling and overall cleanliness. A successful Executive Chef leads a successful team and owns the overall kitchen budget as well as implements innovative systems to increase revenue streams. Key measurables for this can be determined by analyzing labor, food cost, quality of product, consistency and recipe management / development. Key Responsibilities * Influential leader and operational Chef with proven experience that delivers effective and efficient Culinary Programs, team management and profit driving dining experience(s) * Oversee Back of House (BOH) operation (Pastry, Production, Pizza, Pasta and Specialty Cooks) team including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships * Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable * Delegate tasks to team and complete daily check lists that support anticipated business levels, production, a-la-carte orders, special request, events, dietary restrictions and ensure team follows proper allergy procedure * Responsible for educating and training staff on safe work habits and proper process as well as procedure if encountered with a dangerous or unsafe situation * Create, implement and enforce process to run an effective and efficient kitchen while maintaining the highest-level of standards, food quality, COGS and minimized margins to increase profits without sacrificing taste or member / guest experience * Purchase and produce top-quality food to create seasonal menus, maintain recipes, pictures and specifications are followed as well as update signage and displays for dates, food displays for quality, cleanliness and food safety * Ensure teamwork and synergy exists between the front and back of house staff through proper communication and delegate tasks and staff tasks to ensure smooth service and kitchen operations * Collaborate with Marketing/Events department on menu creation, food preparation, food costs, quality food service and product are delivered. * Shares the overall responsibility of proper storing procedures, food orders, food cost, equipment, sanitation and hygiene to Company and local standards * Performs other duties as assigned by supervisor/manager  Experience Required * Minimum of 7-10+ years’ experience working in a similar volume-based business * Culinary-trained and professional who is passionate and curious to develop and grow as a Chef * Experienced managing P&L’s, labor, purchasing, vendors and quality control while providing results in revenue * Must possess consistent and stable work experience & encompass the desire to operationally support the business as an individual contributor and leader * Must encompass Food Serve Safe certification and have experienced with local sanitation regulations * Well-versed and timely email etiquette as well as written and verbal communication * Experienced in training, leading and executive production and a-la-carte dining experiences * High school diploma or equivalent trade school certification  Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands * Must be able to work on your feet for at least 10 hours * Fast-paced movements are required to go from one part of the club to others * Must be able to move, pull, carry or lift of up to 50 pounds on occasion and 35 pounds regularly * Occasional environmental exposures to cold, heat, and water. * Occasionally kneel, bend, crouch and climb as required

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Account Manager Location: Abuja Work Mode: Hybrid Job Purpose The Account Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners. Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores. Key Responsibilities * Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success. * Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions. * Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness. * Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn. * Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period. * Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value. * Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout. * Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy. * Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered. * Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact. Qualifications * 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred) * Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets * Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism * Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure * Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences * Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality * Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies * Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) About You * You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements * You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported * You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving * You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers * You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges * You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks * You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals * You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow What Success Looks Like * Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term * Maintain >80% active rate across your customer portfolio * Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts * Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value * Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership * Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts * You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the operations lead. * A behavioural and technical interview with the business lead. Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Om uppdraget: Vill du jobba helt distansoberoende med fria arbetstider och sälja en exklusiv, eftertraktad tjänst till entreprenörer och ledare? Vi söker nu resultatinriktade och drivna säljare/mötesbokare för ett konsultuppdrag med start omgående. Din uppgift är att identifiera, kontakta och säkra kunder till vårt premiumprogram inom somatisk kroppsintegration, postural linjering och nervsystemreglering (somatisk coaching). Dina arbetsuppgifter: • Proaktivt söka upp och bygga relationer med potentiella kunder (grundare, ledare och högpresterande individer) via digitala kanaler (Instagram, LinkedIn, nätverk). • Identifiera kundens fysiska och mentala belastningsmönster och presentera hur somatisk coaching låser upp deras kapacitet. • Boka in och stänga kunder till våra månatliga coachingpaket. Vi söker dig som: • Har erfarenhet av uppsökande försäljning, nätverkande eller B2B/High-Ticket-försäljning. • Är kommunikativ, professionell och har lätt för att skapa förtroende. • Har ett genuint intresse för personlig utveckling, hälsa, biohacking eller somatisk träning. • Är självgående, har hög arbetsmoral och driver dina egna resultat. Meriterande: • Ett stort eller aktivt nätverk inom sociala medier (särskilt inom entreprenörskap, hälsa, träning, wellness eller personal development) väger mycket tungt. Ersättning och uppdragsform: • Uppdragsform: Konsultuppdrag / Frilans (Fakturering via egen F-skattsedel eller via frilanstjänst såsom Frilans Finans, Gigapay etc.). • Tillträde: Start omgående. • Ersättning: 100 % prestationsbaserad provision. Generös ersättning om 2 100 SEK (~200 USD) per bekräftad och betalande månadskund. Inget lönetak för din intjäning. • Plats: 100 % Distans (Arbeta var du vill, när du vill i välrden). Det finns möjlighet för fler högavlönade uppdrag inom verksamheten om målen nås. Ansökan: Urval sker löpande och uppdraget tillsätts omgående. Skicka din ansökan eller en kort presentation av dig själv och din bakgrund/nätverk till ceo.chloe.bbs@gmail.com.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  ABOUT THE ROLE: The Care Pro Performance Partner Partner is an individual contributor role that serves as the primary owner of Care Pro performance management across the organization. Partnering cross-functionally to ensure consistent, fair, and compliant performance outcomes. This role applies independent judgment to resolve complex performance cases, proactively identify performance risks, and improve consistency and quality across performance management practices. This role involves partnering cross-functionally with HR, Operations, and Recruiting teams to prevent performance progression, balance CP experience with client care quality, and ensure fair, compliant, and timely performance outcomes. While this role does not manage people, it operates with significant autonomy and influence. KEY RESPONSIBILITIES: Performance Management & Case Ownership * Own end-to-end performance management for a range of performance issues including complex and escalated CP cases within a defined performance management framework. * Complex CP cases are defined as cases that include multiple event types and/or excessive and repetitive issues. * While escalated CP cases impact care consistency and scheduling needs for high touch clients, which requires immediate review and resolution. * Review and investigate performance events that impact client care experience. * Apply independent judgment within an established policy and escalation frameworks to determine appropriate corrective action, including coaching, warnings, and separation when necessary. * Occasionally utilize advanced judgment to adapt performance management approaches in unique scenarios that require deviation from the defined framework while maintaining compliance with company policy and employment standards/regulations.   * Identify and perform handoff for protected and escalated scenarios to the appropriate teams [CPHR & Trust & Safety] within the determined handoff SLAs.  * Ensure all performance actions are documented clearly, consistently, and in compliance with Honor policies and employment best practices. Performance Operations & Service Standards * Adhere to established KPIs and SLAs, including a 24–48 hour response time for all inbound CP performance inquiries and ticket outreach. * Manage a high-volume caseload, averaging approximately (90+ tickets closed per week, 130+ ticket comments/week) with thorough and compliant documentation.   * Conduct consistent proactive outreach, averaging 45+ outbound calls per week, with an average talk time of approximately 7–8 minutes per call. * Maintain operational efficiency with an average case resolution time of approximately 6 days and an overdue ticket rate of less than 15%. * Balance productivity expectations with quality, ensuring performance decisions are timely, fair, and aligned with Honor policies. Proactive Performance Monitoring & Early Intervention * Proactively review individual CP performance history to identify repeat behaviors, emerging trends, and early risk signals. * Determine when early intervention is appropriate to prevent escalation or further client impact. * Surface trends, insights, and risks to relevant partners and leaders with clear recommendations. CPRM Partnership & Enablement * Partner closely with Care Pro Relationship Managers to reinforce consistent performance feedback and escalation standards. * Partner with CPRMs on identifying trending performance concerns and applying performance management frameworks effectively. * Lead targeted calibration or training sessions to improve consistency and confidence in performance-related conversations. Risk Awareness & Compliance * Identify potential employment risks, protected issues, or systemic concerns and escalate appropriately. * Maintain and apply base level knowledge of relevant employment protections and regulations regarding termination and employment status changes. * Successfully balance CP experience, client outcomes, Honor policy, and employment risk considerations when making performance decisions. ABOUT YOU: To succeed in the role, you’ll need: * 5–7 years of professional experience * 2+ years of experience managing performance, employee relations and/or HR operations in a high-volume distributed workforce. * Strong judgment and decision-making skills, including comfort navigating ambiguity and complex performance scenarios * Exceptional communication skills, with the ability to deliver difficult feedback clearly and compassionately * Strong cross-functional collaboration skills and the ability to influence without authority * High attention to detail and strong investigative and documentation skills * Comfort analyzing performance data, identifying trends, and translating insights into action * Strong sense of ownership and accountability for outcomes * Commitment to supporting Care Professionals while prioritizing safe, high-quality client care * Ability to thrive in a fast-paced environment with competing priorities   Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $75,600—$84,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

The opportunity As a Business Intelligence Analyst within our BST GI Analytics & Data Platform organization, you will play a pivotal role in bridging the gap between complex data and strategic action for our Grid Integration business. You will be responsible for designing and delivering customer-driven BI applications that empower our Business unit-wide teams to make informed decisions. By ensuring that our front-end solutions are scalable, user-friendly, and governed by global standards, you will contribute directly to our digital transformation journey and the ambitious goal of improving business efficiency through data transparency. How you’ll make an impact Develop and maintain a roadmap for new, customer-driven BI applications, ensuring that design and report interfaces meet the specific needs of our GI projects Ensure that all BI implementations follow the established structure and guidelines. You will drive Master Data alignment and ensure data validity through rigorous quality assurance and interface management with our data warehouse storage Actively identify and capture new Business Intelligence demands across the organization, translating business requirements into reusable data flow architectures Run BI training sessions to empower the organization, managing the application lifecycle through dedicated support, service request resolution, and the proactive use of our ticketing systems Ensure all initiatives follow PPS (Project Power System) process guidelines, contributing to a transparent and auditable environment that supports both internal goals and regulatory requirements Your background Solid Experience in BI design and report development, including a deep understanding of data collection methods and interface management with data warehouse environments Proven ability to create and maintain reusable data flow architectures and ensure alignment with Master Data management principles Experience in maintaining existing BI solutions, managing application roadmaps, and utilizing ticket systems to solve service requests and issues Exceptional skills in identifying business demands and communicating technical structures to non-technical stakeholders, including conducting training sessions for diverse user groups A firm commitment to following process guidelines (such as PPS) and ensuring that local implementations adhere to global organizational structures and BI guidelines Focus on data quality assurance and the ability to ensure data validity across complex, large-scale IT initiatives What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More about us Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply! Applications will be reviewed on an ongoing basis, so don’t delay – apply today! Recruiting Manager Jimmy Cavanagh will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Philip Bengtsson, +46 107-38 25 17; Unionen: Michael Fosselius, +46 107-38 46 19; Ledarna: Frank Hollstedt, +46 107-38 70 43. All other questions can be directed to Talent Acquisition Partner Fredrik Söder, fredrik.soder@hitachienergy.com

This posting is for hourly paid logistics employees to apply through. About Us We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology. About the Role  As an Engineering Maintenance Technician, you will play an imperative part in supporting the pre-planned and reactive maintenance within our state-of-the-art automated fulfilment centre in Erith.  What you will be doing  * carry out maintenance on production equipment in an accurate, timely and safe manner.  * Diagnose equipment breakdowns, resolving issues and action repairs where possible. * Update engineering records, including all work carried out,  as well as supporting the identification of root cause of failures. Confirmation of spares and consumables will be part of your role along  * Ensuring the Computerised Maintenance Management System is updated with accurate data to meet Engineering KPIs.  * Collaborate with the Engineering team to analyse engineering failures and find solutions to improve Mechanical Handling Equipment (MHE) performance.  You will work on a days based shift pattern to support our operation and should be comfortable working at height About you * A formal engineering related qualification would be advantageous * You will have a basic technical understanding relating to automation hardware and software would be beneficial.  * Demonstrable analytical skills with sound problem solving ability * Good communication and interpersonal skills, along with good organisation skills and ability to prioritise are essential * Working knowledge of PLCs, SCADA, conveyors would be advantageous  What we offer you Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. * Wellbeing support through dedicated apps and an Employee Assistance Programme  * 264 hours annual leave, rising after 5 years service (plus optional holiday purchase) * Pension scheme (various options available including employer contribution matching up to 7%) * Generous Private Medical Insurance (within the first month of joining!) * Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)  * 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once relevant service requirements complete)  * Train Ticket loan (interest-free) * Cycle to Work Scheme * Opportunity to participate in Sharesave and Buy as You Earn share schemes * 15% discount on Ocado.com and free delivery for all employees (within the first month of joining! #LI-ONSITE #LI-MG1 OCDIND1

The role… Cecconi's Head Chef is responsible for planning, organizing and leading the Kitchen Department for the public restaurant, according to company, local and regional policies as well as standards. The HeadChef is involved in all facets of the business but is extremely operational and not adverse to being on the line and managing expo and ticket times. In this role, the Head Chef encompasses strong business acumen works well under pressure and in demanding fast-paced environments. In addition to managing large teams, seasonal menus and events. Responsible for preparing and maintaining the kitchen budget in conjunction with the General Manager and Executive Chef, North America as well as assuring the highest standards for health, sanitation and safety standards necessary in food handling and overall cleanliness. A successful Head Chef leads a successful team and owns the overall kitchen budget as well as implements innovative systems to increase revenue streams. Key measurables for this can be determined by analyzing labor, food cost, quality of product, consistency and recipe management / development. Main Duties… * Influential leader and operational Chef with proven experience that delivers effective and efficient Culinary Programs, team management and profit-driving dining experience(s) * Oversee Back of House (BOH) operation (Pastry, Production, Pizza, Pasta and Specialty Cooks) team including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships * Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable * Delegate tasks to team and complete daily check lists that support anticipated business levels, production, a-la-carte orders, special request, events, dietary restrictions and ensure team follows proper allergy procedure * Responsible for educating and training staff on safe work habits and proper process as well as procedure if encountered with a dangerous or unsafe situation * Create, implement and enforce process to run an effective and efficient kitchen while maintaining the highest-level of standards, food quality, COGS and minimized margins to increase profits without sacrificing taste or member / guest experience * Purchase and produce top-quality food to create seasonal menus, maintain recipes, pictures and specifications are followed as well as update signage and displays for dates, food displays for quality, cleanliness and food safety * Ensure teamwork and synergy exists between the front and back of house staff through proper communication and delegate tasks and staff tasks to ensure smooth service and kitchen operations * Collaborate with Marketing/Events department on menu creation, food preparation, food costs, quality food service and product are delivered. * Shares the overall responsibility of proper storing procedures, food orders, food cost, equipment, sanitation and hygiene to Company and local standards Required Skills/Qualifications: * Minimum of 7+ years’ experience working in a similar volume-based business * Culinary trained and professional who is passionate and curious to develop and grow as a Chef * Experienced managing P&L’s, labor, purchasing, vendors and quality control while providing results in revenue * Must possess consistent and stable work experience & encompass the desire to operationally support the business as an individual contributor and leader * Must encompass Food Serve Safe certification and have experienced with local sanitation regulations * Well-versed and timely email etiquette as well as written and verbal communication * Experienced in training, leading and executive production and a-la-carte dining experiences * High school diploma or equivalent trade school certification   Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

🎯 ABOUT THE ROLE Our First Line Customer Support team is the first point of contact when our customers hit a wall. You'll own their technical issues from the first message to the final fix - some solved in an afternoon, others requiring weeks of digging. You'll sit within our largest support hub in Stockholm, working alongside colleagues across Denmark, Finland, the Netherlands, the US and Australia. This isn't a scripted, ticket-closing role. Quinyx is a complex system, so the satisfaction here comes from investigating issues properly, understanding the customer’s setup, and explaining the solution clearly, not just following a script. We'd like our new colleague to be in the office a minimum of two days per week. 📝 WHAT YOU’LL DO * Owning incoming support cases end-to-end via email and phone, from first response through to resolution. Some cases are solved quickly, while others require deeper investigation and follow-up * Investigating customer issues by understanding their setup, reproducing problems where possible, and identifying the right next step * Escalating the right things to the right people - looping in developers, CSMs or implementation when needed, while staying close to the customer and keeping communication moving * Balancing a live caseload of new and ongoing tickets, prioritising what needs attention today * Communicating fluently in German and English, in writing and by phone or video call * Feeding back what you learn from customers to help us keep improving the product ✅ WHAT WE’RE LOOKING FOR * Fluency in German and English, spoken and written * Some experience in customer support, technical support, customer service or a similar customer-facing role * Comfort with learning a complex system over time. You won’t have all the answers on day one, but you’re curious enough to keep digging and asking the right questions ✨ Nice to have (but not required) * Experience with workforce management software * Fluency in Swedish 💡 Desired personality traits * Patience and resilience when working through tricky issues, especially when the first answer is not always the final fix * Strong self-organisation where you'll own your own caseload and daily plan * A logical, curious mind. You genuinely enjoy figuring out why something's broken 💙 WHY QUINYX? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe, ranging from retail and hospitality to logistics and healthcare, with smart, mobile-first solutions. Here, you’ll find: * A truly international team with colleagues from all over the world * A flexible and hybrid-friendly work culture * Opportunities to grow, take ownership, and make a real impact * An open, inclusive, and fun environment where your ideas matter 🎁 WHAT WE OFFER * Flexible work hours and a hybrid setup with at least 2 days from the office. * Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan. * On-market pay. 📬 HOW TO APPLY & OUR PROCESS Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like: * Fill out a short application. * Get invited to complete our psychometric and objective assessments through Alva Labs. * Screening call with our Talent team. * Meet the hiring manager. * Complete a role-specific assessment (technical questions or case). * Final interview (in-office). * Offer, references & background checks. 🙌 QUINYX IS AN EQUAL OPPORTUNITY EMPLOYER We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience. WHEN WORK JUST WORKS!

ÄR DU TRÖTT PÅ ATT JAGA – OCH REDO FÖR ATT STÄNGA? ⚡ De flesta säljare lägger 80% av sin tid på prospektering och mötesbokning. På Ampy vänder vi på ekvationen. Vi växer i raketfart inom batterilagring för privatmarknaden och vår marknadsmaskin levererar nu fler kvalificerade leads än vi hinner stänga. Vi söker inte en dörrknackare. Vi söker en Closer. En person som älskar att kliva in i ett möte där kunden redan är köpsugen, presentera den optimala lösningen och guida affären hela vägen till signat. VARFÖR AMPY ÄR DIN NÄSTA DESTINATION Vi bygger framtidens energilösningar. Med ett team som andas kvalitet (från första kontakt till installation) har vi skapat en kundresa som gör ditt jobb som säljare tacksamt. * Ingen kallprospektering: Du får färdigbokade, kvalificerade möten direkt i kalendern. * High-Ticket B2C: Vi säljer lösningar med högt ordervärde och tydlig ROI för kunden. * Tech-stack i världsklass: Vi arbetar i HubSpot och använder moderna verktyg (t.ex. Qwilr) för att dina offerter ska se lika proffsiga ut som din presentation. * Snabbhet: Vi har korta beslutsvägar. Har du en idé som förbättrar säljprocessen? Då implementerar vi den imorgon. ROLLEN: DIN VARDAG PÅ AMPY Ditt fokus är binärt: Vinst eller Förlust. Du äger pipelinen från första mötet till signerad order. * Genomföra säljmöten: Både digitalt och genom strategiska platsbesök i Storstockholm. * Rådgivande försäljning: Du analyserar kundens energibehov, ekonomi (Grönt avdrag, stödtjänster) och framtida behov. * Closing & Uppföljning: Du är mästare på att hantera invändningar och låter aldrig en affär "rinna ut i sanden". * Pipeline Management: Du arbetar metodiskt i CRM (HubSpot) för att säkerställa att vi har stenkoll på forecasting och nästa steg. VEM ÄR DU? Du är sannolikt den personen i ditt nuvarande team som har högst konverteringsgrad. Du motiveras av att vinna, men förstår att förtroende är valutan i high-ticket B2C. Vi förväntar oss att du: * Har dokumenterad erfarenhet av att stänga affärer med privatpersoner (gärna inom energi, larm, försäkring eller liknande). * Är en vinnarskalle som trivs med höga krav på aktivitet och resultat. * Är administrativt disciplinerad – du vet att en stängd affär börjar med en perfekt skött pipeline. * Talar och skriver flytande svenska. * Har B-körkort (för de möten som kräver att du fysiskt skakar hand på plats). VAD VI ERBJUDER * Ekonomisk uppsida: En attraktiv fastlön och provisionsmodell där din prestation direkt speglas i ditt lönekuvert. * Frihet under ansvar: Vi bryr oss inte om hur många timmar du sitter på kontoret, vi bryr oss om dina siffror. * Karriärväg: Vi skalar snabbt. För rätt person finns möjligheten att inom kort kliva in i en roll som Senior Closer eller Team Lead.

JOIN TELAVOX AS A REVENUE OPERATIONS SPECIALIST ⚡ Do you see repetitive work and immediately start thinking about how it could be automated? Do you enjoy building smarter workflows, connecting tools, and using AI to make everyday work easier? At Telavox, we are looking for a Revenue Operations Specialist who wants to help shape the future of our Go-to-Market operations. In this role, you will sit at the heart of our Revenue Operations function, supporting Sales, Marketing, and Customer Success by making our commercial processes smarter, faster, and more scalable. You will work hands-on with our tech stack, building automations, improving data quality, and implementing practical AI solutions that create real business impact. ABOUT THE JOB As a Revenue Operations Specialist at Telavox, you will focus on improving how our Go-to-Market teams work by eliminating manual tasks, optimizing processes, and enabling smarter ways of working through automation and AI. You will collaborate closely with commercial teams and our CRM Product Owner to ensure our systems and workflows support growth, efficiency, and an outstanding customer experience. Your day-to-day work may include: • Building and maintaining automation workflows across our commercial tech stack, including HubSpot, Sana, Clay, and n8n • Implementing AI-driven solutions that support Sales, SDR, and Customer Success in areas such as lead management, ticket handling, and customer insights • Identifying process bottlenecks and designing workflows that improve productivity and operational efficiency • Evaluating and recommending tools that strengthen automation capabilities, improve data quality, and deliver measurable business value • Collaborating with the CRM Product Owner to ensure smooth integrations and adherence to system and data standards • Supporting and enabling Go-to-Market teams by driving adoption of automation and AI solutions • Documenting best practices and reporting on automation initiatives through dashboards and performance summaries This role is based at our new office, Gjuteriet, in Malmö. ABOUT YOU You are a hands-on and curious person who enjoys turning complexity into simple, scalable solutions. You love exploring new tools, testing ideas, and continuously improving the way work gets done. You are equally comfortable working with systems and people, understanding that the most valuable automations are the ones that teams actually adopt and benefit from. We are looking for someone with: * 1–3 years of experience in Revenue Operations, Marketing Operations, Sales Operations, or similar commercial support roles, with a good understanding of commercial processes within Sales and Customer Success * Experience working with CRM and automation platforms, preferably HubSpot, and an interest in building efficient and scalable workflows * Practical experience with AI tools, integrations, or low/no-code platforms such as n8n, Zapier, or Make * A strong interest in data-driven work, process automation, and finding smarter ways to improve how teams operate * A structured and detail-oriented mindset, with the ability to simplify complex tasks and turn challenges into practical solutions * Strong communication and collaboration skills, with the ability to work effectively across different functions and understand the needs of various stakeholders * Curiosity and eagerness to continuously learn about automation, AI, and integrations You are a team player who enjoys collaborating with others and are excited about helping build a seamless and efficient commercial tech stack that enables teams to work smarter. JOIN US AT TELAVOX 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! HOW TO APPLY! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com Learn more about what we do! ⬇️

This posting is for hourly paid logistics employees to apply through. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. About Us Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. About the Role  As an Engineering Maintenance Technician, you will play an imperative part in supporting the pre-planned and reactive maintenance within our state-of-the-art automated fulfilment centre in Purfleet.  What you will be doing  * carry out maintenance on production equipment in an accurate, timely and safe manner.  * Diagnose equipment breakdowns, resolving issues and action repairs where possible. * Update engineering records, including all work carried out,  as well as supporting the identification of root cause of failures. Confirmation of spares and consumables will be part of your role along  * Ensuring the Computerised Maintenance Management System is updated with accurate data to meet Engineering KPIs.  * Collaborate with the Engineering team to analyse engineering failures and find solutions to improve Mechanical Handling Equipment (MHE) performance.  You will work on a days based shift pattern to support our operation and should be comfortable working at height About you * A formal engineering related qualification would be advantageous * You will have a basic technical understanding relating to automation hardware and software would be beneficial.  * Demonstrable analytical skills with sound problem solving ability * Good communication and interpersonal skills, along with good organisation skills and ability to prioritise are essential * Working knowledge of PLCs, SCADA, conveyors would be advantageous  What we offer you Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. * Wellbeing support through dedicated apps and an Employee Assistance Programme  * 264 hours annual leave, rising after 5 years service (plus optional holiday purchase) * Pension scheme (various options available including employer contribution matching up to 7%) * Generous Private Medical Insurance (within the first month of joining!) * Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)  * 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once relevant service requirements complete)  * Train Ticket loan (interest-free) * Cycle to Work Scheme * Opportunity to participate in Sharesave and Buy as You Earn share schemes * 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!

PolyPeptide is on a transformative growth journey – expanding globally, investing in new technologies, and increasing our production capacity through major site expansions and strategic projects. As part of this, we are launching a global SAP S/4HANA implementation and building a new ERP function from the ground up. This is a rare opportunity to join from the beginning and contribute to the implementation and long-term support of a modern, scalable ERP system. We are now looking for an SAP Solution Specialist to join our Global IS/IT organization and play a central role in supporting the SAP platform’s reliability, integration, and compliance – from implementation through stabilization and future enhancements. About us PolyPeptide Group AG and its consolidated subsidiaries (“PolyPeptide”) is a specialized Contract Development & Manufacturing Organization (CDMO) for peptide- and oligonucleotide-based active pharmaceutical ingredients. By supporting its customers mainly in pharma and biotech, it contributes to the health of millions of patients across the world. PolyPeptide serves a fast-growing market, offering products and services from pre-clinical through to commercial stages. Its broad portfolio reflects the opportunities in drug therapies across areas and with a large exposure to metabolic diseases, including GLP-1. Dating back to 1952, PolyPeptide today runs a global network of six GMP-certified facilities in Europe, the U.S. and India. PolyPeptide’s shares (SIX: PPGN) are listed on SIX Swiss Exchange. Our Values Trust: We build and maintain trust in all our relationships – both with each other and with our customers. We support each other and work as a team. Innovation: We are curious and driven by finding smart solutions to the challenges we face. Excellence: We always strive to deliver high quality and adapt to meet the needs of our customers. About the Role As the SAP Solution Specialist, you’ll be a vital part of our ERP team - bridging business functions, internal experts, and external partners. You will work closely with ERP Solution Managers and the ERP Solution Architect to support technical needs across the ERP landscape. This is a collaborative and technically focused role where you’ll combine deep SAP platform knowledge with the ability to troubleshoot, optimize, and contribute to the continuous improvement of our new global SAP S/4HANA environment – particularly across output management, integrations, platform reliability, and compliance. You’ll also play a key role in ensuring operational continuity and supporting validation, change control, and documentation activities during and after the ERP implementation. Key Responsibilities * Provide technical support and advanced troubleshooting within SAP S/4HANA, including integrations, output management, batch jobs, and custom developments. * Act as key technical partner to ERP Solution Managers across modules (Finance, Sales, Supply Chain, Manufacturing, etc.). * Oversee system performance and platform reliability – from day-to-day support to long-term improvements. * Take ownership of output management (e.g., SAP Output Management, NiceLabel) – including user requirements, documentation, testing, and deployment. * Coordinate with infrastructure and print teams on cross-functional technical deliverables. * Support validation, qualification, and compliance processes (e.g. GxP, 21 CFR Part 11, EU Annex 11). * Participate in CAB meetings, change control, and ticket resolution (incidents, problems, service requests). * Manage documentation for technical specifications, functional descriptions, SOPs, and user training. * Monitor license usage, system maintenance, and vendor coordination. * Support roadmap development, lifecycle planning, and communication of system changes to key stakeholders. Your Profile We are looking for a technically strong and business-oriented specialist who thrives in a dynamic and regulated environment: * A Master’s degree in Computer Science, Information Systems, Engineering, or a related field. * 5+ years of experience in SAP, including at least 3 years working with SAP S/4HANA platform and technical solution support. * Experience with E2E Output Management and SAP integrations. * Experience from the pharma/CDMO industry is an advantage. * Good understanding of ERP-related compliance requirements (GxP, validation, documentation, change control). * Strong communication and stakeholder management skills. * Proactive and collaborative mindset – with attention to detail and continuous improvement * Proficient in English, both speaking and writing. FIND THIS INTERESTING? APPLY NOW! Are you ready to take the next step in your career? The position will be open until August 31th, but we are applying an ongoing selection, so do not hesitate to send us your application. Due to summer vacation we will start going through the applications later in August. For more information, please contact Henrik Werdelin at henrik.werdelin@polypeptide.com. You are welcome to contact the local union chairman for Akademikerföreningen or Unionen at +46 040-36 62 00 for support.

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. YOUR MISSION 💪 The Queue Manager is responsible for overseeing the effective flow, prioritisation and resolution of tickets across the IT managed service operation, ensuring work is managed in line with ITIL practices. This new role supports service stability and customer satisfaction by maintaining queue health, improving process adherence, coordinating escalations and driving timely resolution of incidents and service requests WHAT YOU’LL BE DOING 🎯 * Monitor and manage service queues to ensure incidents, requests and tasks are prioritised and allocated in line with agreed service levels. * Apply ITIL-aligned practices across Incident Management, Request Fulfilment, Problem Management and Major Incident support activities. * Review ticket backlogs, ageing items and breached cases, taking corrective action to restore control and improve throughput. * Coordinate with resolver groups, service desk analysts and technical teams to ensure accurate routing, timely updates and effective resolution. * Support escalation management for high-priority or business-critical issues, ensuring clear communication and appropriate ownership. * Maintain queue governance standards, including ticket quality, categorisation, prioritisation, documentation and closure accuracy. * Produce and analyse queue performance reports, identifying trends, bottlenecks and improvement opportunities. * Contribute to continual service improvement initiatives by recommending process, tooling and workflow enhancements. * Help ensure compliance with SLAs, OLAs and internal operational procedures. * Provide guidance and day-to-day support to analysts and coordinators on queue management best practice. * Reduction in backlog volume and ageing tickets * Improved SLA attainment and queue responsiveness * Higher quality ticket handling and reduced reassignments * Effective coordination during service peaks and priority incidents * Demonstrable contribution to continual service improvement outcomes WHAT EXPERIENCE WE THINK YOU’LL NEED 🚀 * Proven experience in an IT service desk, service operations or queue management role * Good working knowledge of ITIL principles, particularly Incident, Request, Problem and Change practices * Strong organisational skills with the ability to manage competing priorities in a fast-paced environment * Experience using ITSM tools to manage ticket workflows, reporting and service performance. * Strong attention to detail with a focus on data quality and process compliance * Ability to analyse operational data and turn findings into practical improvements. * Confident communicator able to work effectively with technical teams, stakeholders and customers * Demonstrated ability to coordinate escalations and maintain control during peak demand periods * ITIL Foundation certification preferred * Relevant experience in IT support, service operations or service management environments * Experience in managed services, enterprise IT or technical support environments would be advantageous     >  As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, > and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, > age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and > business need.