3stepIT

Be part of the team that makes circular technology happen! We are 3stepIT 3stepIT is a global leader in circular technology management. We help organizations use technology smarter and more sustainably. For nearly 30 years, we’ve designed lifecycle solutions that finance, manage, reuse, and extend the value of technology, reducing waste and driving business impact. We work at the intersection of technology, sustainability, and innovation. Our teams help customers boost productivity while building a more circular future. Want to help shape the future of circular technology? Join us! Role: Production Team Lead Reporting to: Production Manager Location: Vantaa, Finland As a Production Team Leader, you will play a key role in ensuring the success of our production and warehouse operations in our logistics center in Vantaa. You will lead and support a team of production employees, ensuring that daily operations run efficiently, customer orders are delivered on time, and quality, security, and environmental standards are consistently met. You will work closely together with the other Production Team Leads to create a safe, productive and high-performing work environment, while ensuring the operational goals, customer expectations and compliance requirements are successfully met. Main responsibilities & tasks: * Lead, coach, and develop a team of production employees in a fast-paced operational environment. * Ensure production plans are executed efficiently and in compliance with local legislation and company policies. * Monitor daily operations to ensure customer orders are delivered on time and in a cost-effective manner. * Maintain high standards for quality, environmental responsibility, and information security. * Drive continuous improvement initiatives by identifying opportunities to streamline processes, improve productivity, and reduce costs. * Support employee engagement, performance management, skills development, and workforce planning within your team. * Collaborate closely with local management and other stakeholders to achieve operational and business objectives. * Participate in hands-on production work alongside your team when required. What you bring with you: * Minimum 2 years of experience as technician, supervisor and/or team leader in production/warehouse environment. * Experience from working in an international company is seen as advantage. * Excellent communication skills, including documentation, presentation and information sharing. * Familiarity with planning, quality and safety in production. * Supervisor and people management skills. * Fluency, both written and spoken, in Finnish and English. * Excellent interpersonal and cooperation skills. * Problem solving skills and development mindset. * Educational background as technician or vocational qualifications in technology, logistics, business or similar. * Good skills in Microsoft Office Tools. * Experience of ERP and/or asset management systems. Why join us? We’re building something meaningful and growing fast. * Impact & ownership – You’ll shape how we build our global organization * Global exposure – Be part of an international team, working closely with colleagues across Europe and North America * Growth environment – A company where you can influence, improve, and develop * Purpose-driven work – Contributing to sustainability through circular technology We want you to be able to Be Your Best in your job, and we will support you in this. We’re a community that supports each other and works together to get things done. Collaboration is at the heart of how we operate: people and leaders are easy to approach and engage, and fresh ideas are always welcomed. Our culture is friendly, forward-thinking, and focused on helping you grow. Here, you’ll have room to develop, contribute to something bigger, and feel recognized for the impact you make every day. And what’s in it for you? * Recognition & Rewards – Bonus programs and excellence awards * Continuous Learning – Development programs, coaching, and workshops * Wellbeing Focus – Flexible culture, health initiatives, and work-life balance * Fun & Connection – Team challenges, sports activities, and annual events Closing date: We review applications on an ongoing basis and encourage you to apply as soon as possible. Please submit your application no later than 21st of October. Please note that we do not accept applications via email.

Hos 3stepIT får du en sentral rolle i møtet med kundene våre. Du hjelper dem gjennom hele livssyklusen for deres IT-utstyr, fra innkjøp og administrasjon til fornyelse og endringer. Samtidig blir du en del av et nordisk fagmiljø som arbeider for enklere, sikrere og mer sirkulær bruk av IT. DETTE BLIR ROLLEN DIN Du blir en del av Customer Service Norway og rapporterer til Customer Operations Manager i Norge. Du er kundens første kontaktpunkt og sørger for profesjonell, presis og effektiv oppfølging på tvers av saksbehandlingssystem, telefon, portal og andre servicekanaler. Når en sak krever annen kompetanse, sørger du for god overlevering til andrelinje eller relevante fagmiljøer. · Følge opp serviceforespørsler, spørsmål og avvik gjennom hele kundelivssyklusen. · Onboarde kunder og etablere tjenester, blant annet avtaler, kontraktsrelaterte oppdateringer og kredittrammer. · Håndtere endringer, fornyelser og serviceprosesser knyttet til våre sirkulære teknologitjenester. · Gi kunder tydelig informasjon, veiledning og opplæring i våre løsninger og arbeidsprosesser. · Dokumentere arbeidsinstrukser og holde service- og kundedata oppdatert. · Samarbeide tett med salg, finans, våre fundingpartnere, produktmiljøer og andre interne og eksterne interessenter. · Bidra med forbedringsforslag som styrker kundeopplevelsen og gjør prosessene mer effektive. HVEM SER VI ETTER? Du liker å hjelpe kunder og kombinerer et sterkt kundefokus med struktur og gjennomføringsevne. Du tar ansvar for egne saker, kommuniserer tydelig og beholder oversikten når det er mange oppgaver samtidig. Du samarbeider godt, men er også trygg på å arbeide selvstendig og finne løsninger. · Relevant utdanning innen administrasjon, økonomi, kundeservice eller tilsvarende. Relevant erfaring kan kompensere for formell utdanning. · Erfaring fra kundeservice, service delivery, kontraktsadministrasjon eller lignende. · Erfaring med å jobbe med finansiering og kreditter. · God digital forståelse og interesse for å lære nye systemer og arbeidsmetoder. · Erfaring med saksbehandlingssystemer (Salesforce, Microsoft Dynamics, ServiceNow). · Erfaring med bruk av AI i det daglige arbeidet er en fordel. · Svært gode norskkunnskaper og gode engelskkunnskaper, både skriftlig og muntlig. · En nøyaktig, løsningsorientert og positiv arbeidsform. Ikke sikker på om du oppfyller alt? Vi oppfordrer deg til å søke dersom du kjenner deg igjen i rollen og tror du kan bidra. Vi vurderer helheten i erfaring, motivasjon og utviklingspotensial. HVORFOR 3STEPIT? Hos oss blir du del av et internasjonalt selskap med et tydelig formål: å gjøre bruk av teknologi mer sirkulær. Vi hjelper virksomheter med å anskaffe, administrere og skifte ut IT-utstyr på en enkel, sikker og mer bærekraftig måte. · Et inkluderende og kompetent arbeidsmiljø med korte veier til samarbeid og støtte. · Varierte oppgaver og gode muligheter til å utvikle både kunde-, prosess- og systemkompetanse. · En rolle med stor kontaktflate i Norge og på tvers av Norden. · Konkurransedyktige betingelser og gode pensjons- og forsikringsordninger. · Moderne lokaler sentralt i Oslo. · En kultur der vi tar vare på kundene, teknologien og hverandre. Vil du være med å forme fremtidens sirkulære løsninger? Send oss CV og en kort søknad via søknadslenken. Vi vurderer søknader fortløpende, så søk gjerne så snart som mulig. OM 3STEPIT Vi hjelper bedrifter med å ta smartere teknologivalg. Med sirkulære løsninger for IT-utstyr skaper vi verdi gjennom bedre ressursutnyttelse, kostnadseffektivitet og økt gjenbruk av teknologi. Gjennom våre logistikk- og klargjøringssentre i Europa gir vi IT-utstyr nytt liv og bidrar til en mer sirkulær økonomi. Positive • Passionate • Responsible • Curious • Amazing

Be part of the team that makes circular technology happen Role: Head of Data & Analytics Location: Helsinki, Finland Reporting to: Executive Vice President, Corporate Functions We are 3stepIT 3stepIT is a global leader in circular technology management. We are helping organizations use technology smarter and more sustainably. For nearly 30 years, we’ve designed lifecycle solutions that finance, manage, reuse, and extend the value of technology — reducing waste and driving business impact. We work at the intersection of technology, sustainability, and innovation. Our teams help customers boost productivity while building a more circular future. Want to help shape the future of circular technology? Join us. Job role and purpose: As Head of Data & Analytics, you will play a pivotal role in shaping how 3stepIT leverages data to drive business performance and decision-making. You will lead the development of our global data capabilities, governance, reporting, automation, and AI initiatives, while fostering a data-driven culture across the Group and supporting business decisions across all markets. Working closely with business and technology stakeholders, you will turn data into actionable insights and help transform vision into measurable business value. Main responsibilities & tasks: * Lead and develop the company's Data & Analytics function, driving a unified approach to data, analytics, governance, and business intelligence. * Execute the data strategy and lead data initiatives across the organisation, from targeted use cases to cross-functional transformation projects. * Own the data roadmap and backlog, prioritising initiatives and ensuring the successful delivery of data and reporting solutions. * Establish and maintain data governance, ownership models, and best practices to maximise the value of company data. * Partner with IT to develop scalable data architecture, optimise data processes, and implement user-friendly analytics and reporting tools. * Lead and coach data professionals and business stakeholders, fostering a strong data-driven culture across the organisation. * Deliver insights, reporting, and performance analytics that support strategic and operational decision-making. * Drive AI adoption in data team and contribute to the development and execution of the company's AI strategy. Qualifications and experience: * Degree in Business Administration, Analytics, Information Management, or a related field. * 8+ years of experience in data and analytics, including data strategy implementation and delivering measurable business value from data. * Experience working in an international and multi-country environment, collaborating with stakeholders across different markets, cultures, and business functions. * Proven leadership experience in leading teams and driving complex cross-functional initiatives and transformation projects. * Strong understanding of data governance, data architecture, AI, BI, and modern analytics tools (e.g. Power BI, Qlik). * Demonstrated ability to prioritise and execute data initiatives, balancing strategic vision with hands-on delivery. * Experience coaching and developing analysts and business stakeholders to build data-driven capabilities across an organisation. * Excellent stakeholder management, communication, and collaboration skills, with the ability to influence at all levels. * Fluent in English; Finnish language skills are considered an advantage. Please note that the person selected for this role needs to pass the Finnish security clearance (perusmuotoinen turvallisuus-selvitys). Why should you join us We want you to able to Be Your Best in your job – and we will support you in this. We’re a community that supports each other and works together to get things done. Collaboration is at the heart of how we operate: people and leaders are easy to approach and engaged, and fresh ideas are always welcomed. Our culture is friendly, forward-thinking, and focused on helping you grow. Here, you’ll have room to develop, contribute to something bigger, and feel recognized for the impact you make every day. And what´s in it for you? * Recognition & Rewards – Bonus programs and excellence awards. * Continuous Learning – Development programs, coaching, and workshops. * Wellbeing Focus – Flexible culture, health initiatives, and work-life balance. * Purpose-Driven Work – Opportunities to contribute to sustainability and community projects. * Fun & Connection – Team challenges, sports activities, and annual events. Contact details: For further questions, please contact our Talent Acquisition Partner, Sanober Masalawala by email at sanober.masalawala(at)3stepit.com. Please note we do not accept applications received via email. Closing date: Please submit your application in English as soon as possible via our careers page. We are unable to provide sponsorship for this role. We look forward to hearing from you!