Ongoing

ONGOING IS CONTINUING ITS JOURNEY OF PROFITABLE GROWTH AND IS NOW SEARCHING FOR A PARTNER MANAGER. Ongoing is entering a new phase in how we work with sales, customers and partners. Partners already bring us a meaningful share of our new customers, mostly through informal recommendations. We now want to turn our ecosystem into a structured, measurable growth channel across the Nordics. As Partner Manager, you will build and run that channel: you make sure our partners know where Ongoing is heading, recommend us when their customers need a WMS, and work with us on joint opportunities from first introduction to signed customer. Great partnerships are built on trust, shared goals, and close cooperation. Collaboration across Ongoing helps us support partners and unlock new opportunities for growth ABOUT ONGOING Headquartered in Gothenburg, Sweden, Ongoing is a leading cloud-native WMS for logistics-intensive companies, including both third-party logistics providers and businesses operating their own warehouses. The platform helps companies manage inventory, fulfilment, customer communication and warehouse operations with precision, flexibility and scalability. Since July 2026, Ongoing has been a portfolio company of Cinven. This marks a new phase of international expansion, product investment and growth, while maintaining the company culture and customer focus that have made Ongoing successful. Our office is located directly next to the Chalmers University campus in Johanneberg. ABOUT THE POSITION With more than 200 listed integrations and hundreds of companies working within the Ongoing ecosystem, from ERP and e-commerce platforms to carriers, consultants and system integrators, there are many relationships to prioritize and develop. As Partner Manager, you own our partner program and the pipeline it generates. You decide which partnerships matter most, build them into a steady source of qualified leads, and bring partners into sales processes where they help us win. The goal is a win-win-win: for Ongoing, for our partners, and for end customers who get solutions that deliver real value to their business. You are part of the Marketing team, reporting to the Head of Marketing, and work closely with Sales, Customer Success and our integrations team. IN THIS ROLE, YOU WILL • Build partner-sourced pipeline: Turn our most important partners into a steady, measurable source of qualified leads, and own partner-sourced and partner-influenced pipeline in our CRM. • Run and develop the partner program: Take ownership of our partner tiers, partner obligations and referral terms, and keep the program commercially attractive for partners. • Involve partners in active sales processes: Work closely with Sales to bring in relevant partners where they strengthen our case, with clear rules of engagement for partner-owned accounts. • Onboard new partners: Introduce Ongoing as a company and present our product offering to new partners, so they can recommend and position Ongoing with confidence. • Support integration partners: Help external integration partners get started with building new integrations with Ongoing WMS, together with our integrations team. • Maintain key partner relationships: Conduct monthly and quarterly meetings with our most important partners to discuss active and upcoming prospects and activities. • Drive co-marketing and co-selling: Collaborate with the marketing team to identify strategic partners for joint marketing campaigns, integration launches and sales initiatives. • Represent Ongoing at events: Attend industry trade shows, fairs and partner events across the Nordics. • Prioritize ecosystem opportunities: Evaluate and structure relationships across our 200+ integrations to focus on high-impact partnerships. • Build partner coverage in new markets: Establish the right partners in Denmark, Norway and Finland as we expand across the Nordics. WHO WE ARE LOOKING FOR We believe you are a natural relationship builder who thrives in high-tech, dynamic environments and enjoys bringing different stakeholders together to create business value for all parties. You likely have experience in partner management, account management, business development, or technical sales within B2B SaaS or logistics, or other software ecosystems. Strategically minded and commercially driven, you understand how partnerships build pipeline and help win complex deals, and you are comfortable being measured on the business your partners generate. You operate with high autonomy and sound judgment, making it easy for you to manage and prioritize relationships across a large and active ecosystem. Finally, you are fluent in both Swedish and English with excellent written and spoken communication skills, while proficiency in another Nordic language or German is a valuable plus. As Partner Manager, you'll work closely with Tobias Forsberg, Head of Marketing, to build strategic relationships, develop joint initiatives, and expand Ongoing's partner ecosystem. REQUIRED QUALIFICATIONS • At least 3 years of experience in partner management, channel sales, business development, account management or technical sales within B2B software. • A track record of generating pipeline or revenue through partners or other indirect channels. • A solid understanding of software ecosystems and integrations, and the ability to explain how systems such as ERP, e-commerce platforms and WMS work together. • Professional proficiency in both English and Swedish. STRONG MERITS • Experience from logistics, warehousing, supply chain, e-commerce or 3PL. • Experience building or running a partner program, including tiers, incentives or referral agreements. • Experience tracking partner-sourced pipeline in HubSpot or another CRM. • Professional proficiency in another Nordic language or German. WHY JOIN ONGOING? Partners are already one of the most important sources of new customers for Ongoing, built largely on informal relationships. As our first dedicated Partner Manager, you will turn that into a structured growth channel, with real ownership and direct impact on how we grow across the Nordics. You will join a profitable and growing tech company with a strong product, close customer relationships and deep logistics expertise. Our top-floor ping-pong table is appreciated for breaking off between hard work. Many, but not all, colleagues also like using the health benefits for running, gym, padel, squash, tennis, golf, or other activities. TERMS The position is based at Ongoing's office in Gothenburg and is primarily office-based. Travel to partners and industry events within the Nordics is part of the role. Compensation consists of a fixed base salary and a variable component linked to partner-sourced pipeline and revenue, and we offer competitive terms and benefits, including wellness-related benefits that support an active and healthy lifestyle. • Start: January 2027 or by agreement • Location: Gothenburg • Salary: Fixed base salary + variable component

ONGOING IS CONTINUING ITS JOURNEY OF PROFITABLE GROWTH AND IS NOW SEARCHING FOR A SENIOR CUSTOMER SUCCESS MANAGER. Ongoing is entering a new phase in how we work with our existing customers. We are now looking for a Senior Customer Success Manager to help our larger customers get long-term value from Ongoing WMS, and to drive retention and growth across their operations, as part of the Customer Success function we are building for the years ahead. The best customer experiences are created when different perspectives come together. Cross-functional collaboration helps us understand customer needs and continuously improve how we support them. ABOUT ONGOING Headquartered in Gothenburg, Sweden, Ongoing is a leading cloud-native WMS for logistics-intensive companies, including both third-party logistics providers and businesses operating their own warehouses. The platform helps companies manage inventory, fulfilment, customer communication and warehouse operations with precision, flexibility and scalability. Since July 2026, Ongoing has been a portfolio company of Cinven. This marks a new phase of international expansion, product investment and growth, while maintaining the company culture and customer focus that have made Ongoing successful. Our office is located directly next to the Chalmers University campus in Johanneberg. ABOUT THE POSITION As a Senior Customer Success Manager at Ongoing, you will own the relationship with a portfolio of our larger customers once they are live on Ongoing WMS, typically after onboarding, go-live and hyper care period is complete. You are commercially responsible for your portfolio: you make sure customers get measurable value from the platform, stay with us, and grow with us, from additional users and functionality to new warehouses. You will be the first member of a new Customer Success team in our Existing Business unit, a sister team to Professional Services, led by our COO. This is a senior role with significant influence, but no initial personnel responsibility. You will later work closely with other Customer Success Managers and colleagues in Sales, Customer Onboarding, Professional Services, and R&D. IN THIS ROLE, YOU WILL * Own and develop long-term relationships with decision-makers and operational stakeholders in your customer portfolio. * Understand each customer's business, objectives, warehouse operations and development plans, and turn them into clear success plans and agreed next steps. * Run business reviews at least once a year, and twice a year for key accounts, and monitor adoption, usage and customer health to identify risk early. * Own growth in your portfolio end to end: identify, present and close additional users, functionality and modules under our pricing model, including product demos and commercial proposals. * For larger or more complex expansions, such as a new warehouse launch with full onboarding, or replacing another WMS the customer runs alongside Ongoing WMS, lead the opportunity together with Sales and Solutions Architects * Lead renewal and commercial conversations with your customers. * Work consistently in our CRM with customer plans, activities, risks, opportunities, expansion pipeline and follow-up, while contributing practical feedback that improves our Customer Success playbooks. * Help design and improve customer segmentation, health assessment, playbooks, KPI definitions and CRM standards for Ongoing's new Customer Success function. * Coach and support other Customer Success colleagues. * Collaborate closely with internal specialists to create a coherent customer experience from the handover out of onboarding to long-term development. WHO WE ARE LOOKING FOR We are looking for a Customer Success professional with a solid understanding of logistics who combines relationship-building with genuine commercial drive and a structured way of working. You are comfortable owning growth in your portfolio and closing expansion yourself, and know when to bring in Sales for complex or competitive situations. You are comfortable creating practical structures where ways of working are still developing and to have personnel responsibility in the future. As part of Customer Success, you'll work across the organisation to build strong relationships, solve complex challenges, and help customers realise the full value of Ongoing WMS. REQUIRED QUALIFICATIONS * At least 6 years of relevant professional experience, including several years of independent responsibility for B2B customers in Customer Success, Key Account Management, Account Management or a comparable role, covering renewals, upsell or expansion. * At least 3 years of experience from logistics, warehousing, supply chain, e-commerce operations, transport, 3PL or another field where logistics and warehouse operations are central. * A proven commercial track record with existing customers: identifying, presenting and closing expansion, ideally against revenue or growth targets. * Confidence to demo and explain a configurable software product to both operational and management stakeholders. * Experience working with success plans, customer health, adoption follow-up and business reviews in a structured Customer Success organization. * Good understanding of B2B SaaS and the ability to connect software, integrations and operational processes to customer objectives and business value. * A track record of identifying and progressing renewals, expansion opportunities or value-based business cases in existing customer relationships. * Professional proficiency in both English and Swedish is required. STRONG MERITS * Experience helping to establish or scale a Customer Success function, including success plan, customer health, adoption follow-up, business review structures. * Experience in SaaS, preferably involving business-critical or operational software with multiple stakeholders. * Experience with seat- or usage-based pricing models. * Experience with WMS, ERP, transport management systems, e-commerce platforms or other logistics-related solutions. * Experience working with logistics-intensive companies, 3PL providers or businesses with warehouse operations. * Experience working with integrations between business-critical systems, such as WMS, ERP, e-commerce platforms, transport management systems or similar solutions. * Experience coaching colleagues or leading cross-functional customer initiatives without formal personnel responsibility. * Professional proficiency in another Nordic language or German. WHY JOIN ONGOING? Ongoing has grown by combining deep product knowledge, close customer relationships and a strong understanding of logistics-intensive businesses. As we build a dedicated Customer Success function, you will have the opportunity to influence both important customer relationships and the methods, tools and priorities that will guide the function as it grows. You will join a profitable and fast-growing tech company with a strong product, close customer relationships and deep logistics expertise. You will work closely with the people who build and implement Ongoing WMS, giving you direct access to product knowledge and support in complex customer situations. This is a role with real ownership and direct commercial impact, where you shape how we grow with our most important customers. You will develop your commercial, technical and strategic capabilities while working closely with a other Customer Success Managers and knowledgeable colleagues across the company. Our top-floor ping-pong table is appreciated for breaking off between hard work. Many, but not all, colleagues also like using the health benefits for running, gym, padel, squash, tennis, golf, or other activities. TERMS The position is based at Ongoing's office in Gothenburg and is primarily office-based. Customer visits and occasional travel within and outside Sweden are part of the role. Compensation consists of a fixed base salary and a variable component linked to retention and growth in your portfolio, and we offer competitive terms and benefits, including wellness-related benefits that support an active and healthy lifestyle. * Start: January 2027 or by agreement * Location: Gothenburg * Salary: Base salary + variable component

SHAPE THE FUTURE OF ONGOING'S IT PLATFORM AS OUR NEXT CLOUD AND INFRASTRUCTURE ENGINEER IN THE IT OPERATIONS & SECURITY TEAM. You will work broadly across cloud, infrastructure, operations, and security, combining hands-on responsibility with opportunities to influence technical decisions and improvements. Your work will span Microsoft Azure, Intune, and Microsoft 365 as well as networking, security, and the wider IT environment that powers Ongoing. You will take ownership of business-critical systems and services, combining strategic improvements with hands-on technical work to keep them secure, reliable, and effective. ABOUT ONGOING Headquartered in Gothenburg, Ongoing develops a leading cloud-native warehouse management system for logistics-intensive companies, from third-party logistics providers to businesses running their own warehouses. Our SaaS platform supports business-critical warehouse operations with real-time inventory control, goods management, customer communication, and advanced analytics—helping customers reduce manual work, improve accuracy, and gain greater visibility across their supply chains. Since becoming a Cinven portfolio company in July 2026, Ongoing has entered a new phase of international growth and increased scale. For a Cloud and Infrastructure Engineer, this means the opportunity to help evolve the secure, reliable, and scalable technology foundation behind a growing SaaS business, work close to both the platform and the wider organisation, and make a visible impact as our systems and ways of working continue to develop. Gain hands-on experience with cloud infrastructure, automation, and large-scale SaaS operations while working alongside experienced engineers. ABOUT THE POSITION The IT Operations & Security team is responsible for ensuring the reliability, performance, and security of both our internal IT environment and the infrastructure supporting Ongoing's Software-as-a-Service. This is an office-first position based at Ongoing's office in Gothenburg, where close day-to-day collaboration with the team and the wider business is an important part of the role. As a Cloud and Infrastructure Engineer, you will: * Help manage our cloud environment. * Participate in infrastructure projects and operational improvements. * Collaborate closely with colleagues across the organization. Although the role has a strong focus on Microsoft cloud technologies, we expect all team members to contribute broadly across the team's responsibilities and support each other when needed. IN THIS ROLE, YOU WILL CLOUD & WORKPLACE MANAGEMENT * Support Azure resources, services, and automation initiatives. * Administer and develop Microsoft 365 services. * Administer and improve endpoint management through Microsoft Intune. * Improve security, governance, and operational efficiency across the Microsoft platform. INFRASTRUCTURE & OPERATIONS * Maintain and improve internal IT systems and services. * Troubleshoot incidents and technical issues. * Contribute to monitoring, maintenance, and operational improvements. * Participate in infrastructure projects and technology initiatives. * Document systems, processes, and technical solutions. SECURITY * Support the organization's information security initiatives. * Participate in incident response and security investigations. * Help maintain a secure and resilient IT environment. * Contribute to continuous improvement of security processes and controls. WHO WE ARE LOOKING FOR We're looking for someone with a strong technical foundation and experience in several of the following areas: * Microsoft 365, Entra ID, Intune, and Azure * IT operations, infrastructure, and systems administration * Windows administration and troubleshooting * Security, identity, and access management * Technical problem-solving and incident management You may have gained your expertise through higher education, professional certifications, hands-on experience, or a combination of these. We value practical experience and demonstrated capability as much as formal qualifications. You should also be: * Comfortable taking ownership and working independently * A collaborative team player who enjoys knowledge sharing * Willing to participate in the team's on-call rotation * Motivated to continuously learn and develop new technical skills * Proficient in English and Swedish Work alongside experienced colleagues and gain insight into how modern SaaS platforms integrate with customers' business-critical systems. STRONG MERITS The following experience and skills are considered strong advantages: * Network architecture, firewalls, VPNs, routing, and network security * Infrastructure as Code and modern automation practices * Monitoring and observability platforms * Experience working in SaaS or highly available production environments * Familiarity with compliance and security frameworks such as ISO 27001, NIS2, or similar standards * Bachelor's or Master's degree in Computer Science, Information Technology, Cyber Security, Software Engineering, or a related field PERSONAL QUALITIES We believe you are: * Curious and eager to learn * Structured and responsible * Service-minded and collaborative * Comfortable working in a dynamic environment * Calm and methodical when handling incidents and operational issues WHAT WE OFFER * A key role in shaping Ongoing's future IT platform * Short decision-making paths and the ability to turn ideas into action quickly * Significant influence over technical decisions and improvements * A broad and varied role spanning cloud, infrastructure, operations, and security * The opportunity to work closely with the business and see the impact of your work * Opportunity to work with modern Microsoft technologies and cloud services * A collaborative environment where knowledge sharing is encouraged * Opportunities for professional growth and continuous learning WHY JOIN ONGOING? Ongoing has grown by combining deep product knowledge, close customer relationships, and a strong understanding of logistics-intensive businesses. You will join a profitable and growing software company with a strong market position, a collaborative environment, and real ownership over your domain. Our top-floor ping-pong table is appreciated for breaking off between hard work. Many, but not all, colleagues also like using the health benefits for running, gym, padel, squash, tennis, golf, or other activities. TERMS The position is based at Ongoing's office in Gothenburg and is primarily office-based. We offer competitive terms and benefits, including wellness-related benefits that support an active and healthy lifestyle. Start: February 2027 or by agreement Location: Gothenburg On-Call duty: As part of the team, you will participate in the on-call rotation and help manage critical incidents and service disruptions when required.