Sökresultat för "Customer journey"

Position Green is a frontrunner in ESG software supporting organizations to accelerate their sustainability journey. Position Green’s offering combines a proprietary ESG Software with specialized sustainability advisory services. In making sustainability measurable and actionable, Position Green simplifies the ESG reporting challenge and helps build robust strategies that reduce risk and create lasting value. Founded in 2015 in the Nordics, Position Green today has over 750 customers worldwide and more than 200 employees across Europe. About the role As an Associate Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. The CSM acts as a trusted advisor, supporting customers’ overall sustainability strategy by coordinating with various functions at Position Green, including Customer support, Product, Marketing and Services. In this role, you will mainly: Manage Position Green customer accounts and ensure that customers get the most out of Position Green’s products and services Drive retention and expansion through long term relationships with senior stakeholders in the customer organizations Lead the process of selling additional modules and services to customers Participate in product roll out and engage in customer communication on new platform features Engage customers in marketing and community activities Help the customer get the right support in case of errors or bugs in the product by introducing them to support channels and other resources Scope relevant projects and tasks to help customers realize their ambitions in the Position Green product Lead the Customer at risk process with internal support, and manage contract negotiations on commercial terms as part of risk processes when necessary Are you the one we’re looking for? We believe that you are a proactive and entrepreneurial person with a passion for sustainability and technology. You enjoy working with customers, both in understanding and addressing their pain points and in helping them realize their long term sustainability ambitions. To succeed in this role, you should have: A relevant degree or equivalent experience in engineering, business, finance, environmental science or other relevant field The ability to work in a fast paced environment and manage multiple priorities at the same time Strong communication and relationship building skills, including the ability to drive conversations around complex and/or sensitive issues A proactive and solution oriented mindset Professional language proficiency in English, written and spoken Meritorious with language proficiency in Swedish and Norwegian, written and spoken It is also good if you have experience from working with sustainability data management or a commercial role in a SaaS company, but this is not a requirement. What do we offer? At Position Green you will work with a number of our valued customers and help them succeed with their sustainability work. You will work alongside some of the leading experts within this field, and you will have a great impact on accelerating the sustainability transformation in the global business community. This is your impact opportunity; Come work with us for a sustainable future. Location We are looking for someone based in the greater Malmö, Stockholm or Oslo region who can be in the office at least 3 days a week, with the possibility to work remotely when it suits you and your schedule best. What’s next? If the above sounds interesting to you, we would love to receive your application. We review applications continuously, so apply as soon as possible. In this recruitment, great importance is placed on personal suitability. The planned start date for the position is as soon as possible.

The Opportunity We're currently looking for a Customer Engagement Advisor. Someone to join our Customer Experience Team in order to help deliver seamless, premium customer experiences throughout the entire customer journey. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. This position is located at Polestar Sales Unit office in Gothenburg, Sweden. The Responsibilities In this role you will represent Polestar by delivering outstanding customer support and guiding customers through inquiries, product details, and online processes. You’ll manage communications across phone, email, and chat, resolve issues promptly, log interactions in CRM systems, and handle complaints professionally. Staying updated on products and meeting performance targets are key to ensuring a seamless customer experience. Responsibilities include: * Building and maintaining friendly professional relationships with customers * Take ownership of the Customer Enquiry – First contact Resolution * Handle incoming, Product, Service and Support calls ensuring identification and verification processes are adhered * Receive and respond to customer emails/cases and chats through to resolution and accordance with agreed Customer Relationship Management (CRM) process, system and data requirements * Make outbound follow up calls * Provide Customers with product information from Product manuals * Support Customers through the customer buying process via Online interactions/navigations on the Polestar Customer Portals and Systems * Logging all Customers contacts and required information on Customer CRM and other required systems * Complaint handling, including resolving and logging of complaints and escalating to appropriate teams * Achieve Key Performance Indicators (KPIs) to meet Service Level Agreements (SLA´s) * Use agreed company methodology and processes to ensure full internal and customer audit trail and compliance is maintained * Keep up to date with Product Knowledge and Policy changes via Product Briefing, Knowledge Management System and attendance at Training The Ideal Candidate To be a great fit for this role, we are searching for you to bring a positive attitude, strong problem-solving abilities, and a genuine focus on creating great experiences for customers. You should be adaptable and quick to learn, comfortable navigating digital tools, and confident in handling different situations with professionalism. A collaborative mindset, curiosity about technology and cars, and the ability to stay organized while managing multiple tasks will help you succeed in this position. Further on, we are searching for you with: * Excellent listening and communication skills * Excellent oral and written communication skills in English and Swedish * Technical platform skills * Enthusiastic and flexible approach with the ability to work as part of a team * Good IT and computer skills (Software/Technology) * Industrial Knowledge: Cars and Technology * Previous automotive experience Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment. The Process If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.

WHO WE ARE Sapien is rethinking how finance teams operate in the age of AI. We’re building toward an autonomous CFO—systems that run company financials end-to-end. Our platform analyzes complex financial data in real time to increase decision cadence, prevent costly mistakes, and surface value. Sapien has caught multi-million-dollar errors, saved thousands of jobs, and returned significant dollars to customers’ bottom lines. We partner with traditional businesses—manufacturing, healthcare, restaurants, and large enterprises—to deeply understand and automate their financial workflows. We’re HQ’d by Madison Square Park in NYC and backed by General Catalyst, Neo, and top operators from Google, OpenAI, Microsoft, Ramp, and Stripe (over $9M raised). THE ROLE You'll be the engineering owner of customer success. This means building the internal tools that help our sales team close deals, setting up customer modules and data pipelines, and being directly responsible for whether prospects convert and customers expand. You're the technical DRI for making customers successful with Sapien. This is a customer-facing engineering role where you'll split time between building internal GTM tooling and hands-on customer work. You'll have full-stack skills but use them in service of customer outcomes, not just product features. WHAT YOU'LL DO * Build internal tools that accelerate our sales motion. Create tools for generating customer demos, automated systems for onboarding new customers, and interfaces that help the sales team understand technical blockers. * Own customer module setup from technical sale through production. Upload and validate customer data, configure workflows for their specific business processes, build custom integrations when needed, and ensure the platform works correctly for their use case. * Build and maintain integrations with customer systems. Connect to ERPs, CRMs, accounting software, and proprietary internal tools. Handle authentication, data syncing, schema mapping, and edge cases that come from integrating with messy real-world systems. * Be the DRI for customer performance. Monitor accuracy and reliability for each customer, debug issues when they arise, optimize slow queries or workflows, and ensure customers are seeing measurable value from the platform. * Design product features that turn pilots into successful deployments. You'll see firsthand what's blocking customer success and work with the product team to prioritize features that unlock expansion, prevent churn, and make the platform work for more use cases. * Identify patterns across customers that should become platform capabilities. Turn one-off integrations into reusable connectors, custom scripts into product features, and manual setup work into automated onboarding flows. Make customer operations scalable. * Build tooling that reduces friction in the customer journey. Create systems for data validation, integration testing, module templates, knowledge management, and monitoring so we can serve more customers. WHAT WE'RE LOOKING FOR * Full-stack engineering experience with React, TypeScript, Python, and SQL. You can build tools quickly and translate customer problems into production solutions. * Customer-facing experience or strong interest in working directly with customers. You're comfortable on calls, can explain technical concepts to non-technical people, and enjoy problem-solving with users. * Bias toward pragmatic solutions over perfect architecture. Shipping something that works beats over-engineering. * Ownership mentality for customer outcomes. You care whether customers succeed, not just whether your code works. * Ability to operate with ambiguity. Customer problems are messy and unique. You can assess what's needed, figure out the right solution, and execute without detailed specs. HOW YOU WORK (VALUES WE CARE ABOUT) * Adaptability: You switch contexts constantly. One hour you're on a customer call, the next you're building foundational tooling for customer onboarding. You handle the variety well and bring the same technical rigor whether you're building customer-facing tools or solving one-off data issues. * Ownership: You're responsible for customer success. If a customer isn't getting value, you don't wait for someone else to fix it. You dig in, figure out what's wrong, and make it right. * Opinionated: You develop strong views on what customers actually need versus what they ask for. You push back on requests that won't drive value and propose better solutions based on what you've seen work. * Mission-driven: You're energized by making customers successful with AI. You connect your technical work directly to whether customers renew and expand, and you care about their business outcomes. * Collaborative excellence: You're the bridge between customers and the product team. You share insights about customer needs, help prioritize features that matter, and make the whole company better at serving customers.

🏆 🎉 🏆 WE'RE PROUD TO ANNOUNCE WE'VE WON ADVICE FIRM OF THE YEAR AT THE MONEY MARKETING AWARDS 🏆 🎉 🏆 SENIOR CUSTOMER SUPPORT EXECUTIVE 12-month Fixed-Term Contract (Maternity Cover) Help us build the best customer support team in financial services. Everyone knows the legendary customer service that made Octopus Energy famous. That's exactly what we're building at Octopus Money. We believe financial services doesn't have to feel slow, complicated or frustrating. We want every interaction to leave clients feeling understood, supported and confident that someone genuinely cares about getting the right outcome. We're looking for an ambitious Senior Customer Support Executive to join us on a 12-month maternity cover contract. You'll become one of the most experienced members of our Customer Support team, helping deliver exceptional service every day while playing an important role in shaping how our support function evolves as we grow. Yes, this role starts as a fixed-term contract. But we're also growing quickly, and we're looking for someone we'd love to keep. If you're brilliant, there will be genuine opportunities to help shape and grow our Customer Support team beyond the initial contract. If you're excited by building something exceptional rather than simply maintaining the status quo, we'd love to hear from you. ABOUT THE ROLE Our Customer Support Team Lead is going on maternity leave, creating an opportunity for an experienced financial services professional to step into a senior operational role within a small, high-performing team. You'll work alongside our Customer Support Manager, who is leading an ambitious transformation of the Customer Support function. While she focuses on building the future of the team, you'll be the experienced operational presence that keeps everything running brilliantly day to day. This isn't a traditional customer support role. Customer Support sits at the heart of Octopus Money. The team doesn't just answer client questions - it influences product decisions, improves customer journeys, identifies operational improvements and helps shape new propositions across the business. We believe the people speaking to customers every day are often the people with the best ideas. We actively encourage those ideas and give people the opportunity to make them happen. WHAT YOU'LL BE DOING You'll be the person the team turns to when things get complicated, making sure our clients continue to receive outstanding support while helping us continually improve how we work. You'll: * Deliver exceptional support across email and phone, setting the standard for every client interaction. * Own complex client queries involving investments, ISAs, pensions, withdrawals and platform operations. * Keep our Zendesk operation running smoothly, ensuring nothing falls through the cracks. * Support and guide colleagues when they need an experienced sounding board. * Work closely with teams across Product, Operations and Coaching to resolve issues and improve the client experience. * Spot opportunities to improve processes, remove friction and make life easier for both clients and colleagues. * Help us continually raise the bar for what great customer support looks like. WE'RE LOOKING FOR SOMEONE WHO... Has experience supporting investment or wealth management clients and understands the world of ISAs, pensions and GIAs without needing a lengthy learning curve. Just as importantly, you're someone who: * Is obsessed with creating exceptional customer experiences. * Takes ownership and naturally steps forward when something needs fixing. * Loves improving processes and making things better for customers, teammates and the wider business. * Genuinely enjoys speaking to clients - you find real satisfaction in a good conversation, not just resolving a ticket. * Is comfortable working in a growing business where not every process is fully documented. * Enjoys collaborating across teams to find answers rather than waiting for someone else to solve the problem. * Brings energy, curiosity and ideas for continuous improvement. * Thrives in fast-moving environments where you can genuinely make an impact. * Communicates with warmth, confidence and empathy. YOU'LL PROBABLY ENJOY THIS ROLE IF... * You've worked in investment platforms or wealth management. * You enjoy solving problems that don't have obvious answers. * You get satisfaction from improving how things work, not just completing today's tasks. * You like being trusted to use your judgement. * You want your ideas to influence the wider business, not just your own workload. * You're excited by helping build something rather than simply inheriting it. WHY JOIN OCTOPUS MONEY? We're growing quickly and Customer Support is central to that growth. Over the next 12–18 months we'll be significantly expanding our support function as our business evolves. That means opportunities to help shape new ways of working, influence how the team develops and potentially grow into future leadership opportunities. We can't promise what role that will be today. What we can promise is that if you come in, make a real impact and help us build something exceptional, we'll want you to be part of what comes next. If you're looking for somewhere you can genuinely influence the customer experience, be trusted to make things better and help build one of the best Customer Support teams in financial services, we'd love to hear from you. Base salary: £32,500–£37,000 depending on experience + benefits We want people to grow here, to feel supported and to feel proud of the impact they make! You’ll get: * 18 days a year working from anywhere (for non regulated roles) * Bonus for non-commission based roles * Company pension * Private medical insurance * Enhanced parental leave * Birthday day off * A supportive team who care about what they do * The chance to help people improve their lives Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer. About Octopus Group  We’re part of the Octopus Group: a privately-owned business that’s been doing things differently for 25 years. Octopus sets out to build businesses that will outlive us and create a better world for future generations, including brands such as Octopus Energy, Octopus Investments and Octopus Legacy. -- We believe in equal financial education for everybody, no matter their background.  We pride ourselves on building an inclusive working environment where diversity is celebrated. We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require support completing your application please contact applications@octopusmoney.com

SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience. We’re not just building another investment service — we’re reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you’ll help shape the future of investing in Sweden and beyond. The Role  As a Customer Experience Specialist at SAVR, you’ll become a true product expert and the voice of our customers. You’ll help investors navigate our platform with confidence, provide thoughtful and proactive support, and play a key role in continuously improving how we communicate, solve problems, and deliver value. Working closely with your CX teammates and other teams across SAVR, you’ll help shape how great customer experiences are built and scaled. Your Mission Engage with customers via live chat, email, and phone, ensuring every interaction feels personal, supportive, and efficient Conduct simple analyses to understand customer inquiries and identify opportunities for improvement Proactively address recurring issues to enhance the overall customer experience Handle various back-office tasks such as onboarding and offboarding customers, including KYC, AML, and MAR-related processes, as well as managing customer transfers in and out - always ensuring compliance, accuracy, and a smooth customer journey Collaborate with internal teams and external partners to resolve queries and share insights Contribute to developing best practices and smarter ways of working as our customer base grows You’ll Thrive in This Role If You... Have experience in a customer-centric or support-focused environment Are proactive, detail-oriented, and calm under pressure - whether it’s quiet or stormy Communicate clearly and empathetically, both in writing and speech Enjoy problem-solving and thinking one step ahead for the customer Value teamwork but are equally comfortable working independently Are genuinely curious about finance and investing Have a service-first mindset and thrive in a fast-moving environment Speak and write fluent Swedish Our Cultural DNA At SAVR, we’re: 🧠 Open-minded – we embrace new ideas, diverse perspectives, and continuous learning 🚀 Bold – we take smart risks, move fast, and aren’t afraid to fail forward 🤝 Honest – we value transparency, feedback, and doing the right thing We’re a startup, so things can be a little messy — and that’s part of the thrill. If you thrive in building as a team and handling uncertainty, you will fit right in.  What’s In It for You You’ll join a product- and design-driven company where your work has real impact. We keep things lean, move fast, and genuinely care about the experience we deliver — for customers and for each other. Here’s what we offer: 💻 Top-tier work gear 💰 Competitive salary 🏃‍♀️ Generous wellness allowance 🤒 Insurance package 🌱 Occupational pension and long-term savings support 🏢 Office-first approach to foster collaboration and quick decision-making — with flexibility when you need it (4+1) 🥗 Stocked pantry, plus regular social gatherings and wellness activities to keep energy and culture high Our Commitment to Diversity SAVR is an equal opportunity employer. We welcome people from all backgrounds, identities, and experiences. We believe diverse teams build better products and are committed to creating an inclusive workplace where everyone can thrive. Ready to Join Us? We’d love to hear from you. Apply now or reach out with any questions — and let’s build something meaningful together.

About the role For a fast-growing tech company in Stockholm, we are now looking for a Trials Coordinator who will play a key role in delivering smooth and professional device trials to customers. In this role, you will be responsible for coordinating the entire trial journey, from planning and scheduling to delivery, communication, and completion, ensuring a high-quality customer experience throughout. This is a great opportunity for someone who enjoys working cross-functionally, thrives in a structured environment, and is passionate about delivering excellent service. Your responsibilities Coordinating and scheduling device trials in collaboration with Sales, Solutions Consultants, and Logistics teams Managing trial calendars, timelines, and dependencies to ensure optimal device availability Placing trial orders in internal systems and ensuring all documentation and approvals are in place Acting as the main point of contact for customers throughout the trial period Providing proactive updates, handling inquiries, and ensuring a smooth customer experience Coordinating shipments and returns with warehouse and logistics teams Tracking devices, managing returns, and ensuring readiness for future trials Communicating trial progress, outcomes, and insights internally Identifying opportunities to improve trial processes, workflows, and customer journeys We are looking for someone who Has experience in similar role Is highly organised and comfortable managing multiple activities simultaneously Communicates clearly and professionally, both verbally and in writing Is proactive, detail-oriented, and solution-focused Enjoys collaborating across teams and working in a fast-paced environment Is comfortable working in CRM/ERP systems (experience with Salesforce and/or Dynamics is a plus) Is fluent in English; Swedish is a merit For this recruitment, we place great emphasis on your personal qualities, as they are key to your success in the role and within the company. We understand that no one knows everything from day one — what matters most is your willingness to learn. Therefore, we are looking for someone who is structured and organised, proactive and communicative, and enjoys collaborating across teams to deliver a great customer experience. You are also detail-oriented in your work and service-minded in your interactions with customers and colleagues. Additional information  Start: asap Location: Stockholm Extent: Full-time Form of employment: Consulting assignment via Wrknest, with the possibility of extension About the client The client develops assistive technology that enables people to communicate and live more independently. Their work is driven by a clear sense of purpose and characterized by collaboration. This is a meaningful role in an environment where learning and teamwork go hand in hand. About Wrknest At Wrknest, we challenge traditional recruitment practices. Our mission is to identify potential beyond the CV by focusing on upskilling and adaptability. We work to connect talents with exciting opportunities in today’s fast-evolving digital landscape. Learn more at www.wrknest.se.

Your role at Veezu: As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are transported on time. You will maximise Driver Partner completion rates through efficient management of the dispatch of inbound bookings and good communication with Driver Partners. Reporting into the Team Manager or JBC Manager, your role will involve optimising Driver Partner and resource capacity, helping our Off-Shore Booking Agents to keep our Passengers updated and giving the Driver Partners a great experience. Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more! What you’ll do: QUALITY DELIVERY AND CONTINUOUS IMPROVEMENT * Develop a deep knowledge and understanding of the local Driver Partner community - their needs, concerns and behaviours – become someone that they trust. * Take responsibility for understanding, meeting and exceeding your objectives and set KPIs * Allocate and dispatch journeys on the Dispatch booking system, communicating positively, politely, professionally and precisely with Driver Partners via the messaging service/telephone as and when required. * Manage passenger demand to ensure bookings run on time and use the zone controller tool and wait time wallboard (if applicable) effectively. Feedback any delays to Offshore Booking as required. * Arrange bookings for walk-in passengers where applicable at regional hubs. * Liaise with off-shore partners in respect of handling passenger queries and bookings. * Respond to Driver Partner alerts and Driver Partner queries via the telephone and / or Dispatch driver chat in a timely, courteous and professional manner. * Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service. * Demonstrate excellence in the handling of passenger bookings, mainly related to our high value and commercial account journeys and passenger care queries * Ensure specific or set instructions for account customer journey bookings are communicated and processed accordingly. * Ensure service delivery to commercial account customers is efficient and well managed at all times. * Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times. * Utilise Slack channels, Dispatch messaging and any other relevant internal communication channels throughout your shift to receive any relevant business and / or operational updates. * Liaise with other departments such as Veezu Commercial, Veezu IT to ensure issues are resolved efficiently and within agreed SLAs. * Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the passenger experience and feed these into your Team Manager. * Seek to support passengers, account customers and Driver Partners to self-serve wherever possible. * Process all cash, card, account, and app bookings in accordance with company procedures. * Encourage the use of AirPay / use of a Driver Partner’s in-car payment machine to reduce call time wherever possible. * Manage and keep the zone controller accurate (if applicable) and up to date throughout the shift so that the right information can be provided to Passengers and bookings can be optimised. SELF-DEVELOPMENT AND COMPLIANCE * Ensure completion of all mandatory training. * Manage your own self-development to improve knowledge. * Proactively prepare for 1:1 meetings and appraisals with Team Manager or JBC Manager. * Understand and embody the Veezu values. * Constructively challenge, question, seek to improve, evolve and be kind. * Contribute to a strong community spirit. * Be objective, fair, ethical, and consistent. * Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times. * Ensure legal and contractual compliance. * Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. * Be willing to support other business areas as needed. * Adhere to company policies and procedures. * Ensure that customer, passenger, Driver Partner and colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR). * Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance. * Maintain information security to a recognised required standard in line with business needs What you’ll need: * Ability to deliver excellent customer service. * Confidence in speaking to people on the phone. * Strong computer skills, including using multiple software platforms collaboratively. * Excellent listening and communication skills. * Professional and committed. * Ability to deal with challenging customer service situations. * Ability to work in a fast-paced environment. * Ability to multitask and work under pressure. * Ability to work independently and as part of a team. * Flexibility to work outside of standard working hours. * Excellent accuracy and attention to detail. Where you’ll be: * This role will be based out of our Shrewsbury office. Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: London, UK About the Department The Global Customer Services (GCS) team is the heartbeat of Cloudflare’s post-sales ecosystem. While our Customer Support engineers handle the "break-fix," GCE (Customer Engineering and Professional Services) owns the customer journey. Our mission is to empower customers globally through proactive guidance and expert services to accelerate their time to value and business outcomes. We are responsible for driving product adoption, architecting complex deployments, and ensuring our customers obtain maximum value from the Cloudflare platform.  About the Role The AI Builder Intern will support the Global Customer Services team by assisting with foundational developer platform tasks and contributing to projects that enable customers to successfully build and deploy on Cloudflare. This role provides hands-on exposure to Cloudflare’s developer ecosystem while working alongside consultants and engineers who deliver technical solutions to customers. Through this role, you will gain hands-on experience working with Cloudflare’s developer platform and edge services, exposure to how Professional Services and Customer Success teams deliver technical solutions for global customers, mentorship from experienced consultants and engineers, and real-world experience contributing to projects that support customer adoption of Cloudflare technologies. Responsibilities * Design, develop, and deploy AI-driven prototypes (using LLMs, RAG architectures, or predictive modeling) to automate manual workflows within the GCS ecosystem. Build out models to help automate future forecasting and resource planning. * Work with APIs to integrate AI capabilities into our existing tech stack to provide real-time solutions. * Partner with our engineering to identify, clean, and structure high-volume post-sales data for model training and fine-tuning. * Refine and optimize system prompts and model parameters to ensure high-quality, hallucination-free outputs for internal advisory tools. * Act as the technical translator, taking high-level optimization ideas from GCS leadership and turning them into technical requirements and minimum viable products (MVPs). * Contribute to internal knowledge bases and documentation to improve team efficiency and consistency. Create collateral to enable the team. * Partner with GCS to join select customer-facing sessions, capturing "voice of the customer" insights to ensure our AI roadmap directly addresses the challenges our customers face. Skills & Qualifications * Available for a full-time, 12-week internship, working from our London office 3-5 days a week during the fall (Sept-Dec). * Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Software Engineering, Business or a related technical field. * Basic experience with programming or scripting (e.g., JavaScript, Python, or similar). * Experience building AI Agents and / or other applications leveraging AI. * Experience connecting disparate systems via REST APIs. * Familiarity with web development concepts, APIs, RAG, Git or developer platforms. * Strong problem-solving and analytical skills. * Ability to learn quickly in a fast-paced technical environment. * Strong communication and collaboration skills to explain complex technical AI concepts to non-technical stakeholders. * Bonus points: Experience in a customer facing role. * Bonus points: Experience deploying applications leveraging Cloudflare Workers AI. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! Please Note: As we enter the summer vacation period, responses to applications will be delayed throughout July. We appreciate your patience while the team takes a well-earned break. We'll be back in full force from August! ABOUT THE ROLE Tandem Health is scaling across multiple markets, and we are looking for a Head of Customer Success to define what world-class customer success looks like at Tandem. This role is not primarily about building a traditional Customer Success team. Instead, you will set up the foundations, processes, playbooks, rhythms, and standards that enable our teams in every market to deliver an excellent customer experience. You will work closely with our Medical Operations Specialists, Product Delivery Managers, Sales, Product and leadership to ensure customers are successfully onboarded, deeply engaged, continuously supported, and able to realise clear value from Tandem throughout their journey. You will be responsible for turning Customer Success into a repeatable, high-quality discipline across Tandem - helping us retain customers, drive expansion, increase engagement, and create consistently excellent customer relationships across markets. WHAT YOU WILL DO * Define what excellent Customer Success looks like at Tandem * Rebuild the Customer Success foundations from scratch, including processes, playbooks, rituals, tools, and standards * Create a clear customer journey across onboarding, adoption, engagement, retention, expansion, and renewal readiness * Develop practical playbooks for customer onboarding, QBRs, success plans, health checks, escalation management, upsell opportunities, sales collaboration and ongoing engagement * Coach and train Medical Operations Specialists on how to deliver excellent Customer Success in their markets * Set the standards for how teams build trust, create value, manage relationships, and keep customers engaged * Help teams identify opportunities to upsell, expand, and deepen customer adoption * Create customer health frameworks that help teams spot risk, engagement gaps, and expansion opportunities early * Build rhythms for customer reviews, internal account discussions, feedback loops, and market-level performance tracking * Work with Product to ensure customer feedback is captured, structured, and translated into useful insight * Partner with Sales and Country teams to ensure a strong handover from sale to onboarding and long-term success * Evangelise Customer Success best practices across all Tandem markets WHAT YOU BRING * You have built or significantly shaped a Customer Success function at a high-growth B2B SaaS scaleup * You have created CS processes, playbooks, operating rhythms, system setup and standards from scratch * You know what great customer onboarding, adoption, retention, engagement, and expansion look like * You have experience coaching and enabling others to deliver excellent Customer Success * You are commercially sharp and understand how Customer Success drives upsell, expansion, retention, and customer happiness * You are highly structured and can turn ambiguity into clear, repeatable ways of working * You understand SaaS metrics such as adoption, churn, retention, expansion, customer health, time to value, NRR, and GRR * You are excellent at stakeholder management and can influence teams across countries and functions * You are comfortable operating across multiple markets and adapting best practices to local contexts BONUS POINTS * Experience in healthcare, healthtech, clinical software, or another regulated industry * Experience working with complex B2B customers where success depends on workflow change and behaviour change * Experience enabling non-CS teams to deliver Customer Success as part of their role * Experience building customer health scoring, QBR frameworks, onboarding journeys, and renewal processes * Experience using AI, automation, analytics, or customer intelligence tools to improve Customer Success workflows * Experience scaling Customer Success best practices across several countries or markets LOCATION We believe the best ideas happen when we’re together. This is a full-time role based in Stockholm where you will work primarily in order to collaborate, connect, and build our culture.   HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of stages: 1. Screening interview with Talent Acquisition 2. First interview with Head of Commercial Excellence 3. Second interview with our CEO 4. Working Day - Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. BENEFITS * Competitive salary & company stock options * 30 days/year of paid vacation * 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives * Generous Parental leave top-up for new parents * Private Medical Insurance to stay healthy * Mental health support through our partner Mindler * Pension program * Social and team-building activities (off-sites, after works, winter/summer parties) * An opportunity to make a real positive impact in the world of healthcare * Work with some of the best minds in AI, healthcare, and engineering. We review our benefits packages on a regular basis and might modify our benefits from time to time. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. The Role As the Team Lead for the Foundation Customer Facing team, you are the guardian of the traveler’s journey. Our team sits at the core of the user experience, setting the quality bar for shared components and ensuring that every touchpoint a customer has with our brands is consistent, reliable, and high-performing. You won't just manage a team; you will be the bridge between User Experience (UX), Customer Experience (CX), and our various Domain Teams. You will lead a group of talented engineers in building the standards and guardrails that ensure a coherent end-to-end experience for millions of travelers. Your Responsibilities Vision & Alignment: Align the team around a clear mission to create world-class shared components and experiences. Strategic Collaboration: Partner closely with CX, UX, and Product Owners to ensure our foundational elements support the broader product strategy. Technical Standards: Own the "quality bar." You will drive the creation of standards and guardrails that prevent fragmentation across the traveler journey. Stakeholder Management: Work with multiple stakeholders to prioritize high-impact work and manage expectations across the organization. Team Empowerment: Create a focused, "noise-free" environment where engineers can do their best work. You’ll mentor the team, foster a culture of continuous learning, and promote autonomous problem-solving. Ownership: Take end-to-end accountability for the health and performance of the shared components our customers touch every day. Requirements Experienced Leader: You have a proven track record of leading development teams, preferably within a "Foundation" or "Platform" context where the focus is on shared services/components. Customer-Centric: You have a deep understanding of the customer journey and a passion for CX/UX principles. Collaborative Architect: You are skilled at navigating a matrix organization, building consensus across different domains, and translating high-level vision into actionable technical roadmaps. Quality Obsessed: You believe in standardization and have experience building or maintaining design systems or shared component libraries. Strategic Prioritizer: You are comfortable working with Product Owners to balance technical debt with new feature development, always keeping the "big picture" in mind. Excellent Communicator: You can articulate complex technical decisions to non-technical stakeholders and inspire your team with clear, concise goals. Benefits At the Etraveli Group Gothenburg office, you will be part of +200 people, all with different cutting-edge skills and personalities. Our shared ambition, passion, and strong work ethic are what drive us toward the same goals. This foundation allows us to value our individual differences, which we believe are precisely what make us a strong team. With us you can enjoy: Our office is located in Merkurhuset in Gothenburg, a few steps away from public transport and lunch restaurants. We work on a hybrid-model where you can choose to work two days from home and you have two weeks per year that you can choose to work from a remote location We love gaming and after work activities. We know the value of personal development and continuous training. Hackathons and Dev Weeks - We believe in promoting creativity and trying new things. Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc. Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident. Daily breakfast – To kick the day off just right, breakfast is available at the office every morning. As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

THE OPPORTUNITY Polestar is accelerating the transition to sustainable mobility through electric performance. Behind that journey sits a powerful digital platform enabling everything from checkout and payments to order management, delivery, retail tools, and customer self‑service. At Polestar Digital, we build innovative, scalable solutions that power our global platform. You will join a focused team working across a critical part of the customer journey, delivering systems that customers globally and hundreds of internal users depend on every day. With real ownership, close collaboration, and global impact, you will play a key role in shaping the future of Polestar’s digital ecosystem. We are now looking for a Senior Software Developer to join our headquarters in Gothenburg, Sweden. LET US DESCRIBE THE CHALLENGE WE OFFER As a Senior Software Developer, you will be part of a cross‑functional agile team responsible for designing and building high‑performance, scalable solutions that support Polestar’s global digital platform. You will take ownership of system architecture and technical decision‑making while working closely with Product Managers, Designers, and Operations teams to deliver reliable and impactful solutions. The role combines hands‑on development, system design, and collaboration, while also contributing to a strong engineering culture through mentoring and knowledge‑sharing. You will write clean, well‑tested code and contribute to building systems that are robust, scalable, and maintainable. At the same time, you will stay up to date with modern development practices and emerging technologies, including evolving paradigms such as agentic AI. WHAT YOU'LL DO You will design, build, and evolve scalable digital solutions that power Polestar’s global platform. Your responsibilities include: * Designing and implementing high‑performance, globally scalable systems * Taking ownership of system architecture and contributing to technical decision‑making * Writing clean, maintainable code supported by unit, integration, and automated tests * Collaborating closely with Product Managers, Designers, and Operations teams to deliver business value * Mentoring team members and contributing to a culture of knowledge‑sharing * Ensuring solutions follow modern engineering practices across quality, performance, and maintainability In your daily work, you will collaborate closely with cross‑functional agile teams including engineering, product, design, and operations, contributing to a shared understanding of system design, user impact, and business priorities. WHO YOU ARE You are an experienced software developer with a strong engineering foundation and a passion for building scalable, high‑quality systems. You are comfortable taking ownership of technical challenges, making decisions, and collaborating across teams to deliver impactful solutions. You combine strong technical skills with a product mindset, understanding not only how to build solutions but also why they matter. You enjoy sharing knowledge, supporting others, and continuously improving both code and ways of working. To be a great fit for this position, we believe you have: * Strong knowledge of programming and software engineering principles * Experience designing scalable systems using .NET (C#), AWS, and Node.js (TypeScript) * Demonstrated ability to write effective unit tests, integration tests, and other automated tests * Solid understanding of DevOps practices, CI/CD pipelines, and containerization * Proficiency with version control systems such as Git and GitHub workflows * 4–8 years of professional software development experience * Experience building global, high‑performance, and scalable solutions * Experience working in cross‑functional agile teams * Strong problem‑solving skills with the ability to process and analyze complex information * Fluency in English, both written and spoken It is considered an advantage if you also have: * Experience working in the financial domain * Interest in emerging technologies, including agentic AI, and how they impact software development PEOPLE AT POLESTAR We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate‑neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating, and experimenting to usher in a new era of sustainable mobility. We are an electric performance brand, determined to improve the society we live in. IS THIS YOU? If you are interested in joining the Polestar crew, don’t wait to submit your application. We apply a continuous selection process and the job post will remain open until the position is filled. If this sounds like your next challenge, please submit your resume, portfolio, or GitHub profile along with a brief note about what excites you about joining Polestar. As we move through the Swedish summer holiday season, there may be a slight delay in our process. We look forward to getting back to you in August. Are you ready for the journey? Which is electric, by the way…

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role:  Account Executive  Location:  Wilmington, Delaware   About the role:  As Account Executive on the Creative Center of Excellence team, you'll be the central point of contact for creative project delivery — managing the full process from brief through to final launch. You'll partner with cross-functional teams, navigate governance and approval workflows, and keep budgets, timelines, and brand standards on track. This is a role for someone who brings both creative sensibility and operational clarity, moving between strategy conversations and project detail with equal confidence. What you will be doing:  * Guide creative strategy across campaigns, supporting the full customer journey from awareness through to conversion * Manage creative projects end-to-end: brief development, kickoff, production, reviews, approvals, and final delivery * Collaborate with cross-functional teams — including design, copy, digital, and social — to produce high-quality, on-brand work * Serve as the primary point of contact for internal stakeholders and agency partners, maintaining clear communication and aligned expectations throughout each project * Ensure brand consistency across channels including digital, social, print, and beyond * Navigate approval and governance workflows with Legal, Compliance, and other internal teams, keeping projects moving without compromising standards * Track project budgets and timelines, flagging risks early and managing changes proactively * Raise purchase orders and support financial administration across active projects What you need to be great in this role:  * Experience in marketing or creative account management, ideally within financial services or an agency environment * A strong creative eye with practical knowledge across digital, social, print, and multi-channel campaigns * Clear, confident communication skills and a proven ability to manage multiple stakeholders effectively * Solid project management capability: organized, deadline-driven, and comfortable prioritizing in a fast-paced environment * Familiarity with creative production workflows, approval processes, and governance frameworks * A collaborative approach and a genuine interest in well-crafted, strategically grounded creative work * Professional proficiency in English   Req ID: 17981 #LI-JB1 #LI-MIDSENIOR At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Salary Range $93,500—$104,500 USD Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

OVERVIEW: As a Retail Operations Team Member at Gymshark's newly opened flagship store on Bond Street, New York City you'll be a true brand ambassador, embodying our culture and values in every interaction. Passionate about fitness and the Gymshark brand, you'll provide customers with expert product knowledge and exceptional service, ensuring they have an inspiring and empowering shopping experience. You’ll actively contribute to store operations, maintain a vibrant store environment, and work alongside your team. PAY RANGE - The range is between $18.50-$20.00. The base pay offered is based on market, experience, and skills WHAT YOU'LL BE DOING: * Be a role model in product expertise, operational best practices, and brand representation, while training and sharing knowledge with the wider team. * Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities.  * Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times.  * Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience.  * Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired.  * Feedback and contribute to a culture of continuous learning, both individually and as part of the team. * Embody Gymshark's culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience.   WHAT YOU'LL NEED: * Retail Customer Service Excellence: Proven recent experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience.  * Product Handling & Stock Management: Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed. * Problem Solving: Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions. * Adaptability: Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands. * Attention to Detail: Experience of ensuring the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment. * Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service. * Communication Skills: Clear, friendly, and effective communication with customers and team members to build rapport and share product information. * Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store.  * Positive Attitude & Enthusiasm: Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration * Willingness to Learn about product, systems, processes, customer journey and our community. * Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness * Commitment to working where and when the retail teams need you on weekends and bank holidays  * Full eligibility to work in the US * Ability to lift up to 50lb BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.

Position Green is a frontrunner in sustainability software, supporting organizations to accelerate their sustainability journey. Position Green’s offering combines a proprietary software with specialized sustainability advisory services. In making sustainability measurable and actionable, Position Green simplifies the ESG reporting challenge and helps build robust strategies that reduce risk and create lasting value. Founded in 2015 in the Nordics, Position Green today has over 1000 customers worldwide and 200 employees across Europe. About the role We’re looking for a Content Marketing Manager to join Position Green on a 6-month parental leave cover, with the possibility of extension depending on business needs. Your mission is to transform Position Green’s sustainability expertise into compelling content that educates the market, strengthens our category leadership and supports commercial growth. You’ll own our content strategy, editorial planning, website content and content production across the buyer and customer journey. Working closely with the team, you’ll ensure every major commercial initiative is supported by high-quality content that educates, engages and drives action. This is a strategic, hands-on role where you’ll shape how Position Green communicates with the market while remaining closely involved in execution. Key Responsibilities Content Strategy Own Position Green’s content strategy and roadmap, ensuring alignment with commercial priorities and marketing objectives. Develop and manage the content calendar across campaigns, product launches, thought leadership and lifecycle initiatives. Ensure all published content reflects our positioning, tone of voice and brand. Continuously optimise content topics, formats and distribution based on audience insights and business performance. Content Creation & Thought Leadership Create engaging, high-quality content across articles, webinars, reports, landing pages, newsletters, campaigns and organic social. Turn complex sustainability topics into clear, engaging and commercially relevant content. Partner with Sustainability Advisors, Product, Sales and Leadership to bring expert knowledge to market. Repurpose key content into multiple formats to maximise reach and impact. Contribute directly to content creation while leading the overall content programme. Website & Organic Discoverability Own the publishing and ongoing optimisation of content across the Position Green website. Ensure website content remains accurate, relevant and aligned with commercial priorities. Improve Position Green’s organic discoverability through content-led SEO, AEO and GEO. Identify opportunities to improve content structure, internal linking and user journeys to strengthen engagement and visibility. Content Operations Own the execution of the content roadmap from idea to publication. Maintain a structured content library to support campaigns, sales enablement and customer marketing. Establish and maintain high editorial standards across all published content. Performance & Optimisation Monitor the performance of our key content formats, including articles, reports, webinars, newsletters and organic social. Work closely with the Head of Marketing and Product Marketing Manager to continuously improve topics, formats and distribution based on performance data and commercial insights. Stay informed on developments within sustainability, B2B marketing, SEO and AI-powered search to identify new opportunities for growth. Are you the one we’re looking for? You’re an experienced content marketer with a commercial mindset. You enjoy turning complex ideas into engaging content that builds trust, educates the market and supports business growth. You’re comfortable balancing strategy with execution and enjoy collaborating with experts across different disciplines. You’ll likely have: Experience in content marketing within B2B SaaS. Exceptional writing and editing skills in English. Experience managing website content through a CMS. A strong understanding of SEO principles and an interest in AI-powered search and content discoverability. Experience using analytics and performance data to improve content effectiveness. Strong project management and stakeholder management skills. The ability to manage multiple priorities in a fast-paced environment. Experience with marketing tools (e.g., HubSpot, WordPress, Google Analytics, Ahref). Experience within sustainability, ESG or enterprise software is an advantage, but not essential. What do we offer? At Position Green you will work alongside some of the leading experts within this field, and you will have a great impact on accelerating the sustainability transformation in the global business community. This is your impact opportunity; Come work with us for a sustainable future. Location We are looking for someone based in the greater Malmö or Stockholm region who can be in the office at least 3 days a week, with the possibility to work remotely when it suits you and your schedule best. What’s next? If the above sounds interesting to you, we would love to receive your application. We will start reviewing applications in early August. In this recruitment, great importance is placed on personal suitability. The planned start date for the position is as soon as possible.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. ✨ THE ROLE This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long-term success. If you thrive in fast-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you. Salary: Starting at £45,000 + equity Office Location: - Stratford (E.London) - 4 days onsite & 1 WFH 🙋‍♀️ WHAT YOU’LL BE RESPONSIBLE FOR Customer Onboarding & Adoption * Own onboarding for new customers from initial activation through to successful adoption * Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs * Drive early engagement and ensure customers are actively using the platform * Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes * Act as the primary point of contact during the early customer lifecycle * Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation Product Launch & Growth * Drive the successful rollout and scaling of new flagship products * Drive upsell opportunities across existing customers and contribute to wider growth targets * Identify and manage early adopter customers to ensure strong activation and retention * Troubleshoot customer issues in real-time to create a smooth and successful launch experience Product Operations & Process Building * Build and refine onboarding, support, and operational processes from scratch * Use AI tools and automation to improve onboarding, tracking, and internal workflows * Create scalable playbooks and documentation for future product rollouts * Track customer usage, feature adoption, and rollout performance Customer Insights & Cross-Functional Collaboration * Gather structured and unstructured customer feedback * Translate customer insights into actionable product and operational improvements * Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption * Identify recurring issues, feature gaps, and opportunities for optimisation 🎯 WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 3 MONTHS * Upsell target delivered on time, with strong activation among early adopters * A clear, repeatable onboarding playbook that did not exist before you joined * Product and engineering trust you as the voice of the customer * Retention and usage metrics are being tracked and showing early positive signals By Month 1: Get up to speed, start onboarding * Understand the product, the customer base, and where the biggest opportunities are * Map existing customers by upsell readiness and product fit * Shadow customer calls and get hands-on with all internal tools * Kick off first upsell conversations and launch initial onboardings * Identify and implement 3 quick wins to improve the onboarding experience By Month 2: Full upsell sprint - scale outreach and drive activation * Refine the upsell pitch based on what is working; cut what is not * Scale outreach using AI tooling to automate follow-ups and personalise at volume * Run structured feedback sessions and write first batch of product improvement tickets By Month 3: Target hit - now build for what's next * Hit the target and make sure customers are using the product to its full potential * Audit the full customer journey and formalise onboarding and support processes * Set up dashboards and tracking for adoption, usage, and churn signals * Design a post-onboarding check-in cadence to maintain engagement * Deliver a retrospective: what worked, what did not, and what comes next 👋 ABOUT YOU * 1+ years experience in a customer-facing, operational, commercial, or startup environment * Excellent communication skills with confidence running calls and building rapport quickly * Commercially minded with the ability to connect product usage to customer value and outcomes * Highly organised and comfortable managing multiple customers and priorities simultaneously * Energised by fast-paced environments and excited by solving problems * Proactive, adaptable, and willing to operate as a generalist where needed * Interested in AI, operational efficiency, and helping build scalable systems * Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth * Passionate about improving healthcare through technology 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook.   ✨ THE ROLE This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long-term success. If you thrive in fast-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you. Salary: Starting at £45,000 + equity Office Location: - Stratford (E.London) - 4 days onsite & 1 WFH   🙋‍♀️ WHAT YOU’LL BE RESPONSIBLE FOR Customer Onboarding & Adoption * Own onboarding for new customers from initial activation through to successful adoption * Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs * Drive early engagement and ensure customers are actively using the platform * Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes * Act as the primary point of contact during the early customer lifecycle * Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation   Product Launch & Growth * Drive the successful rollout and scaling of new flagship products * Drive upsell opportunities across existing customers and contribute to wider growth targets * Identify and manage early adopter customers to ensure strong activation and retention * Troubleshoot customer issues in real-time to create a smooth and successful launch experience   Product Operations & Process Building * Build and refine onboarding, support, and operational processes from scratch * Use AI tools and automation to improve onboarding, tracking, and internal workflows * Create scalable playbooks and documentation for future product rollouts * Track customer usage, feature adoption, and rollout performance   Customer Insights & Cross-Functional Collaboration * Gather structured and unstructured customer feedback * Translate customer insights into actionable product and operational improvements * Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption * Identify recurring issues, feature gaps, and opportunities for optimisation   🎯 WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 3 MONTHS * Upsell target delivered on time, with strong activation among early adopters * A clear, repeatable onboarding playbook that did not exist before you joined * Product and engineering trust you as the voice of the customer * Retention and usage metrics are being tracked and showing early positive signals   By Month 1: Get up to speed, start onboarding * Understand the product, the customer base, and where the biggest opportunities are * Map existing customers by upsell readiness and product fit * Shadow customer calls and get hands-on with all internal tools * Kick off first upsell conversations and launch initial onboardings * Identify and implement 3 quick wins to improve the onboarding experience   By Month 2: Full upsell sprint - scale outreach and drive activation * Refine the upsell pitch based on what is working; cut what is not * Scale outreach using AI tooling to automate follow-ups and personalise at volume * Run structured feedback sessions and write first batch of product improvement tickets   By Month 3: Target hit - now build for what's next * Hit the target and make sure customers are using the product to its full potential * Audit the full customer journey and formalise onboarding and support processes * Set up dashboards and tracking for adoption, usage, and churn signals * Design a post-onboarding check-in cadence to maintain engagement * Deliver a retrospective: what worked, what did not, and what comes next   👋 ABOUT YOU * 1+ years experience in a customer-facing, operational, commercial, or startup environment * Excellent communication skills with confidence running calls and building rapport quickly * Commercially minded with the ability to connect product usage to customer value and outcomes * Highly organised and comfortable managing multiple customers and priorities simultaneously * Energised by fast-paced environments and excited by solving problems * Proactive, adaptable, and willing to operate as a generalist where needed * Interested in AI, operational efficiency, and helping build scalable systems * Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth * Passionate about improving healthcare through technology 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.