Sökresultat för "Customer relationship management software"

The opportunity We are looking for a dedicated Project Assistant who will ensure that our customers receive their deliveries of important products on time. In this role, the contingent worker will be a central point of contact between our sales team and our customers, handling the entire order process from registration to delivery follow-up. How you’ll make an impact Handle customer orders from registration to delivery, with a focus on accuracy and fast execution. Create and follow up on invoices. Maintain regular communication with customers and suppliers to coordinate order status and resolve any issues. Follow up on payments and ensure that all documentation is in place throughout the order cycle. Adapt to customer-specific needs and handle changes efficiently during the process. Work closely with internal teams such as sales, tenders, production and logistics to ensure a smooth customer experience. Monthly project reviews with management team to follow up on delivery, the financials and execution of the full project process. Your Background Education in project management or logistics is required, and economics preferable. Experience in order management and working in business systems, SAP is a requirement and Salesforce is a plus. Good communication and collaboration skills with a customer-focused approach. Solution-oriented and adaptable to changing requirements and priorities. Fluent in Swedish and English, both spoken and written. Accurate, structured and efficient in handling multiple tasks simultaneously. Technical understanding of electronic products such as relay protection is an advantage. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More about us Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply! Applications will be reviewed on an ongoing basis, so don’t delay – apply today! Recruiting Manager, Birgitta Hellström, Birgitta.hellstrom@hitachienergy.com will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Nawzad Rashid,, +46 107 38 91 48; Unionen: Karin Ulvemark, +46 107 38 51 42; Ledarna: Frank Hollstedt, +46 10 738 70 43. All other questions can be directed to Talent Acquisition Partner Carina Riström, carina.ristrom@hitachienergy.com.

HYDAC är ett familjeägt, internationellt industriföretag med rötter i Tyskland och över 60 års erfarenhet inom hydraulik, system- och vätsketeknik. Med cirka 10 000 medarbetare globalt, 50 nationella bolag och ett starkt fokus på hållbara samt kundanpassade lösningar är HYDAC en stabil och långsiktig partner till industrin. I Sverige har HYDAC funnits sedan 1980 och består idag av cirka 80 medarbetare med huvudkontor i Spånga samt flera filialer och lokala kontor runt om i landet. Organisationen präglas av korta beslutsvägar, hög teknisk kompetens samt en kultur där samarbete och ansvarstagande står i centrum. Nu söker HYDAC Sverige en kundsupportmedarbetare som vill bli en del av ett sammansvetsat team och bidra till att utveckla kundsupportfunktionen i en verksamhet som befinner sig i förändring Om tjänsten Som kundsupportmedarbetare arbetar du brett genom hela kundkedjan och är en viktig länk mellan kunder, säljorganisation, lager och interna tekniska funktioner. Rollen kombinerar kundsupport, teknik, orderadministration och systemstöd och passar dig som trivs med struktur, ansvar och variation i vardagen. Du arbetar huvudsakligen skriftligt via CRM-system, men även med telefonkontakt. Du kommer att hantera ärenden från start till mål. I början ligger fokus främst på orderadministration, men rollen utvecklas successivt mot ökat tekniskt och affärsmässigt ansvar. Arbetsuppgifterna inkluderar bland annat att: Registrera, prioritera och följa upp ärenden i CRM enligt principen ”äldst först” Arbeta med order, retur, leveranser och certifikat Följa upp orderstatus i dialog med kund, sälj, inköp och lager Ge priser inom givna attestregler samt underhålla pris- och inköpslistor Stötta säljorganisationen inför avtalsdialoger Hantera reklamationer, produktavvikelser och krediteringar Besvara tekniska frågor och guida kunder och säljare till rätt lösning, exempelvis inom hydraulik eller närliggande teknikområden Använda interna tekniska nätverk vid behov, till exempel inom elektrifiering Skapa och uppdatera instruktioner, lathundar och processbeskrivningar Delta i och driva förbättringsinitiativ kopplade till arbetssätt, system och kundupplevelse Vid behov medverka på kundmöten och interna månadsmöten med kund Du blir en del av ett team på åtta personer som rör sig från tydliga ansvarsområden mot ett mer flexibelt arbetssätt där man täcker upp för varandra. Rollen kräver att du tar egna initiativ, fattar beslut inom givna ramar och självständigt söker information när den inte finns tillgänglig. Din profil:   Vi söker dig som är trygg i dig själv, gillar struktur och har ett genuint intresse för teknik och kundsupport i en B2B-miljö. Dessutom tror vi att du till övervägande del har eller åtminstone stor vilja till att lära dig: Erfarenhet av B2B-kundsupport Teknisk bakgrund, kunskap eller starkt tekniskt intresse Förmåga att arbeta strukturerat och systematiskt Erfarenhet av hydraulik eller närliggande områden (mekanik, industri, automation) Erfarenhet av SAP, CRM (gärna Dynamics 365) Vana av orderflöden, prisadministration, reklamationshantering och leveransbevakning Erfarenhet av reglerade branscher och certifikathantering Intresse för AI och digital utveckling God vana i Office-paketet Du erbjuds Kollektivavtal och 5 veckors semester Flexibla arbetstider med möjlighet till hybridarbete Friskvård och träningstimme på arbetstid Möjlighet till cykelförmån via Bikelease Hälsoundersökningar via företagshälsovård Möjlighet att påverka processer, system och kundupplevelse Kompetensutveckling inom hydraulik, CRM och affärssystem Tjänstepension (ITP1 eller ITP2) och terminalglasögon Hos HYDAC får du arbeta i ett stabilt familjeföretag med långsiktigt perspektiv, hög teknisk kompetens och en kultur där förändring, samarbete och utveckling står i fokus. Du anställs i en provanställning som sedan löper vidare till en tillsvidareanställning hos HYDAC och du utgår från HYDACs kontor i Spånga. Urval sker löpande - välkommen med din ansökan redan idag!

The Opportunity We're currently looking for a Customer Engagement Advisor. Someone to join our Customer Experience Team in order to help deliver seamless, premium customer experiences throughout the entire customer journey. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. This position is located at Polestar Sales Unit office in Gothenburg, Sweden. The Responsibilities In this role you will represent Polestar by delivering outstanding customer support and guiding customers through inquiries, product details, and online processes. You’ll manage communications across phone, email, and chat, resolve issues promptly, log interactions in CRM systems, and handle complaints professionally. Staying updated on products and meeting performance targets are key to ensuring a seamless customer experience. Responsibilities include: * Building and maintaining friendly professional relationships with customers * Take ownership of the Customer Enquiry – First contact Resolution * Handle incoming, Product, Service and Support calls ensuring identification and verification processes are adhered * Receive and respond to customer emails/cases and chats through to resolution and accordance with agreed Customer Relationship Management (CRM) process, system and data requirements * Make outbound follow up calls * Provide Customers with product information from Product manuals * Support Customers through the customer buying process via Online interactions/navigations on the Polestar Customer Portals and Systems * Logging all Customers contacts and required information on Customer CRM and other required systems * Complaint handling, including resolving and logging of complaints and escalating to appropriate teams * Achieve Key Performance Indicators (KPIs) to meet Service Level Agreements (SLA´s) * Use agreed company methodology and processes to ensure full internal and customer audit trail and compliance is maintained * Keep up to date with Product Knowledge and Policy changes via Product Briefing, Knowledge Management System and attendance at Training The Ideal Candidate To be a great fit for this role, we are searching for you to bring a positive attitude, strong problem-solving abilities, and a genuine focus on creating great experiences for customers. You should be adaptable and quick to learn, comfortable navigating digital tools, and confident in handling different situations with professionalism. A collaborative mindset, curiosity about technology and cars, and the ability to stay organized while managing multiple tasks will help you succeed in this position. Further on, we are searching for you with: * Excellent listening and communication skills * Excellent oral and written communication skills in English and Swedish * Technical platform skills * Enthusiastic and flexible approach with the ability to work as part of a team * Good IT and computer skills (Software/Technology) * Industrial Knowledge: Cars and Technology * Previous automotive experience Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment. The Process If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.

By continuing to think innovatively and always putting people’s needs first, we believe we can make a real difference. As the leading mobility partner in the Nordic region, we are constantly developing new solutions that make everyday life simpler and more sustainable. We are Aimo. About the job As Scrum Master & Release Manager at Aimo IT, you play a key role in how we plan, coordinate, and continuously improve delivery across our technology organization. This role is less about strictly following Scrum frameworks and more about owning flow, release predictability, and ways of working across teams.  You work vertically across six development teams, with a strong focus on release management, cross-team coordination, and agile coaching. Rather than leading by authority or by writing code, you lead through clarity, dialogue, structure, and engagement. You ask the hard questions and help the organization reflect on whether we are working in the right way and how we can improve. What you will do  Own and coordinate release planning across multiple teams and systems such as app, ERP, and CRM, managing dependencies, risks, and milestones.  Drive quarterly planning, translating strategic goals into realistic and transparent delivery plans.  Facilitate key agile forums where it adds value, while also evolving and challenging existing ways of working.  Work closely with Tech Leads, QA, product managers, designers, and architects to ensure alignment and forward momentum.  Stay close to delivery, follow up on commitments, and set clear expectations, including towards QA and quality processes.  Encourage feedback, learning, and reflection across teams, always with a pragmatic and business-focused mindset.  About you You are confident in holding processes, setting expectations, and challenging when needed, while still building trust and engagement. This is a role for someone who enjoys bringing structure to complexity, keeping the bigger picture in mind, and actively driving progress rather than standing on the sidelines.  You likely bring:  Several years of experience in roles such as Release Manager, Scrum Master, or Agile Coach in a complex tech environment.  Proven experience coordinating deliveries and releases across multiple teams and systems.  Strong facilitation and coaching skills, with the ability to support Tech Leads and teams in process-related work.  Experience working with agile tools such as Jira and Confluence.  Comfort in being close to the action, asking questions, following up, and ensuring progress.  If you enjoy being part of the loop, taking ownership of flow and delivery, and continuously asking “are we doing this in the best possible way?”, this role could be a great fit.  About us With more than 50 years of experience in parking services and pioneering knowledge in car sharing, we are shaping the future of mobility. We are building comprehensive charging infrastructure for electric cars, creating efficient mobility hubs, launching new digital services, and continuously expanding our fleet of electric vehicles. Our goal is clear: to make life easier for our customers while promoting sustainable mobility. To achieve this, we have created an ecosystem of smart and sustainable solutions – covering everything from parking and car sharing to charging and environmentally friendly mobility hubs. Part of the Sumitomo Group Aimo is owned by Sumitomo Corporation – a global investment company and member of the Sumitomo Group. With extensive experience in long-term investments and successful business partnerships, Sumitomo is ranked in the Fortune Global 500. Their ambition is to continuously create new value and contribute positively to society – a vision we share and bring to life every day. 📍 Location: Stockholm (Hybrid) 📅 Start date: ASAP 👉 Apply today and help us make IT delivery at Aimo smoother, more predictable, and ready for the future.

Join our client in revolutionizing banking operations! We are now looking for a passionate candidate who is an experienced PEGA Developer. You are offered secure employment, a role where you can grow long-term and last but not least - really good and competent colleagues. Boost your career and be a part of a dynamic team implementing cutting-edge solutions, optimizing processes, and building seamless workflows for our client. About the role Step into a dynamic position where you'll have a key influence in leveraging PEGA software for digital process automation, customer relationship management, and business process management. For the ideal candidate, the role evolves into a leadership position within the team. Your principal duty is to guide the design and implementation of automated flows, ensuring the optimal use of PEGA's capabilities to revolutionize banking operations. As the bank transitions from outdated manual processes, this team is at the forefront of crafting superior solutions. The organizational mission is to construct a groundbreaking process for customer product onboarding journeys with a broader vision of creating a functional system adaptable to various locations. Central to the approach is achieving a seamless digital self-service experience, enhancing navigation for both customers and internal handlers. This is a long-term assignment through Academic Work with the possibility of being directly recruited by the client if everyone is happy with the collaboration. You are offered To become part of a large international company at the forefront of technology The opportunity to develop internally and increase your expertise in banking and finance A dedicated consultant manager from Academic Work who will support and coach you in your future career Work tasks Lead the design and implementation of PEGA solution Develop and configure the PEGA workflow Support the architectural design work System and process documentation Assist other agile team members in their tasks We are looking for Senior PEGA Lead System Architect (Certification LSA) Previous experience as a PEGA developer, SSA (PEGA Senior System Architect), preferably experience from multiple different implementations. Previous experience in software development Very good knowledge of English in both speech and writing as it is used in daily work. Please specify in detail how you meet these requirements. If it is not clear in your application that you fulfill the above requirements, you will not be able to move forward in the selection process. It is meritorious if you have Experience in the bank industry To succeed in the role, your personal skills are: Cooperative Self-sufficient Problem solver Our recruitment process This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. Securitas IT Securitas is organized in a global IT function as well as four operational divisions each with its own IT/IS organization. Securitas is launching a new strategy in 2026 extending to 2030 with high focus on digitalization, data quality, enhanced solutions for clients and improving internal ways of working through automation and AI capabilities. ---------------------------------------------------------------------------------------------------------------------------------- About the role The Client Engagement IT capabilities resides in the global IT function and the platform consists of three main areas: * The Client Excellence Platform (CEP), which is the central customer relationship management solution based on MS Dynamics, * The Public Web which encompasses Securitas global and country websites and underlying technologies and the DXP (Digital Experience Platform) which includes sales lead and marketing automation tools. The proximity of our IT services to businesses in the countries is a key factor in success for Securitas. In this context we are recruiting a Business Analyst for the Client Engagement platform. You will report to the Client Engagement director who is responsible for the Client Engagement global platforms and capabilities from an IT perspective. ---------------------------------------------------------------------------------------------------------------------------------- Responsibilities Business Analyst * Define, interpret, translate, analyze, and document business requirements into technical specifications ready for prioritization, commitment, and implementation. * Manage requirement proposals and mediate information from both IT and Business including documentation of flowcharts and processes using relevant tools. * Facilitate the process of prioritization and decision making. * Support business in demand and development to realize business value. * Support project managers in creating business cases by ensuring all high-level requirements are well defined. * Identify involved business and IT stakeholders to get valid input and validate business needs. Development/Solution * Provide technical understanding of the service for business users. * Design user experience and/or build test cases for non-standard solutions. * Support the demand for Service-related items in the service catalogues. Job specific tasks * Support the business in interpretation of business demand and converting these into IT requirements with supporting processes for implementation in the defined IT services for the business. * Develop and maintain IT services and relevant tools to realize business benefit and service continuity over time. * Guide the business towards use of defined IT services and architecture to promote re-use of existing services and adherence to long term IT architecture and roadmap. * Acting as pre-project manager and support in idea and pre-study phases of projects to support business needs and project initiation. * Work in close cooperation with project managers over the entire project delivery lifecycle to ensure solutions are delivered according to business needs and are taken into use after project completion. Key deliverables * Well defined business requirements ready for implementationServices delivered in alignment with business and enterprise architecture. * Support people in the business regarding development initiatives to realize business benefits and use of new services and solutions. ---------------------------------------------------------------------------------------------------------------------------------- Requirements * Minimum 4 years’ experience from working in the interaction between IT and business to enhance or develop existing or new services. * Business analyst skills include process mapping, writing requirements and defining user stories. * Working cross functional including geography. * Passion for great customer – end user services, scalability, security, and agility. * Strong communication skills acting as a bridge and interpreter between business and IT. * Fluent in English, written and spoken. * Proactive and solution-oriented approach to new tasks with a strong desire to deliver high quality solutions aligned with business needs. * Background as software developer, architect and/or project manager is a merit. * Competence on Microsoft Dynamics CRM, Azure and Devops is a merit * Business Analyst training and certifications is a merit. ---------------------------------------------------------------------------------------------------------------------------------- Working conditions This role is open for candidates based in Warsaw, Poland (Hybrid model) or Poland remotely (1 day per month You will need to visit Warsaw). Hybrid working model is applicable (2x per week from the office). It involves occasional international travel. ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Account Manager Location: Abuja Work Mode: Hybrid Job Purpose The Account Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners. Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores. Key Responsibilities * Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success. * Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions. * Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness. * Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn. * Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period. * Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value. * Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout. * Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy. * Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered. * Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact. Qualifications * 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred) * Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets * Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism * Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure * Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences * Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality * Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies * Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) About You * You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements * You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported * You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving * You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers * You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges * You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks * You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals * You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow What Success Looks Like * Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term * Maintain >80% active rate across your customer portfolio * Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts * Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value * Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership * Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts * You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the operations lead. * A behavioural and technical interview with the business lead. Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

ABOUT THE ROLE The Sales Leader - System Integrators is responsible for building, maintaining and scaling VTEX's strategic Channel ecosystem across the United States. This role will develop relationships with Global and Regional System Integrators, Digital Agencies, Technology Partners, Selected ISVs and Consulting Firms to create sustainable revenue growth through joint go-to-market initiatives. As a strategic Individual Contributor, you'll identify new partnership opportunities, enable partners to successfully position VTEX, and drive channel-sourced and channel-influenced pipeline in close collaboration with Sales, Marketing, Solution Engineering, Product, and Commerce Engineering teams. This is a highly cross-functional role requiring strong commercial acumen, executive relationship management, and experience building successful enterprise partnerships within the SaaS ecosystem. WHAT YOU WILL DO * Develop and execute the US channel strategy aligned with VTEX's commercial objectives. * Recruit, onboard, and grow strategic System Integrators, Agencies, and Technology Partners. * Build executive relationships with partner leadership teams. * Drive channel-sourced and channel-influenced revenue across the US region. * Create and execute joint business plans, GTM initiatives, co-selling motions, and marketing activities. * Enable partners through training, certifications, business planning, and sales engagement. * Collaborate closely with Sales leadership to identify opportunities where partners can accelerate enterprise deals. * Work alongside Marketing to execute joint events, webinars, campaigns, and field initiatives. * Monitor channel performance through pipeline, bookings, certifications, and engagement metrics. * Maintain accurate forecasting and reporting. * Represent VTEX at partner events, conferences, executive briefings, and customer meetings. * Act as the voice of partners internally, providing feedback to Product, Commerce Engineers, and Leadership teams. WHO YOU ARE * You are based in the NYC or Miami area, and willing to attend the office 4 days per week. * You have 6+ years of experience in Channel Management, Channel Sales, Alliances, or Business Development within Enterprise SaaS, preferable Commerce. * You have a Sales Mindsight and understand the impact of Channels, mainly SIs in the pipeline strategy. * You have successfully managed relationships with Global System Integrators, Digital Agencies, or Technology Partners. * You understand enterprise software buying cycles and channel-led sales motions. * You have a strong track record of driving measurable channel-sourced revenue. * You excel at influencing without authority across multiple internal and external stakeholders. * You are strategic but equally comfortable executing tactical initiatives. * You possess excellent executive communication and presentation skills. * You are highly analytical and experienced managing forecasts, KPIs, and channel business plans. * Experience in Digital Commerce or Retail Technology  is highly preferred. * Hubspot experience is a plus. * Willingness to travel for partner meetings, customer engagements, and industry events. BENEFITS •  Open Paid Time Off policy •  Medical Insurance •  Commuter Benefits •  Extended maternity and paternity leave    •  Disability & Life insurance •  Safe Harbor 401(k) •  Free Shipping on All VTEX Stores •  VTEX Language •  Reading incentive ----------------------------------------------------------------------------------------------------------------------------------   ABOUT VTEX VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2.400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3.400 active online stores across 43 countries (as of FY ended on December 31, 2024). Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visit www.vtex.com. At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression. * £18m annual revenue, including £9m ARR * Over 1 million companies formed * Certified B Corp and Carbon Neutral Business * Forecast to grow 5x–10x over the next three years The Role We're looking for a proactive Credit Controller to join BSQ Group, working closely with our accountancy-as-a-service arm to manage collections, credit risk, and client account health across a growing portfolio of SME and startup clients. This is a hands-on role suited to someone who thrives in a fast-paced, scaling business and is comfortable balancing firm-but-fair collections with the kind of client relationship management that protects long-term retention. Key Responsibilities * Manage the end-to-end collections process for a portfolio of client accounts, chasing outstanding invoices via phone and/or email. * Reconcile customer accounts and resolve queries or disputes in collaboration with the accountancy service delivery team * Monitor aged debt reports and proactively flag at-risk accounts, escalating in line with credit control policy * Set appropriate credit limits and payment terms for new and existing clients, working with onboarding and sales teams * Liaise closely with the Accountancy-as-a-Service team to ensure billing accuracy and resolve any discrepancies between service delivery and invoicing * Maintain accurate, up-to-date records of collections activity, promises to pay, and account notes in the finance system * Produce regular debtor reports and cashflow forecasts for the finance leadership team * Negotiate payment plans for clients in financial difficulty, balancing commercial sensitivity with cash collection targets * Support month-end close by ensuring debtor ledger accuracy and minimising bad debt provisions * Identify process improvements to reduce DSO (Days Sales Outstanding) and improve collections efficiency What We Are Looking For * Proven experience in a credit control or collections role, ideally within a B2B, subscription, or professional services environment * Experience working with or alongside accountancy, bookkeeping, or financial services products is highly desirable * Strong communication and negotiation skills, with the ability to manage difficult conversations professionally * Confident using accounting/finance software (e.g. Xero, Sage, or similar) and comfortable with Excel/Google Sheets for reporting * A commercially minded approach - understanding that credit control decisions can affect wider client relationships * Highly organised, with strong attention to detail and the ability to manage a high volume of accounts * CICM qualification (or working towards) is a plus but not essential * A collaborative mindset, comfortable working cross-functionally with accountancy, sales, and onboarding teams What We Offer * £32-35k and comprehensive benefits package * Hybrid working model * Real opportunities for progression as the business scales * The chance to influence both customer experience and product development * A culture that values ownership, impact, and continuous learning Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Enterprise Account Executive is responsible for building client relationships with enterprise businesses within a specified region. People who excel at this job have the ability to prospect, develop, and close business within a timely manner while focusing on the clients’ requirements. The Enterprise AE's must have the confidence and ability to negotiate and close agreements with clients and support new customers through our on-boarding process. This role is a unique opportunity to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for the company. Snowflake is an innovative, high-growth, customer-focused company in a large and growing market. If you are an energetic, self-managed professional with experience managing a complex sales process and possess excellent presentation and listening skills, organization and contact management capabilities, we’d love to hear from you. AS AN ACCOUNT EXECUTIVE AT SNOWFLAKE YOU WILL: * Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan. * Develop marketing plans with the marketing team to drive revenue growth. * Be the trusted advisor to the customer by understanding their existing and future IT roadmap to drive the Snowflake solution within the marketplace. * Prospect qualification and the development of new sales opportunities and ongoing revenue streams. * Arrange and conduct initial Executive and CxO discussions and positioning meetings. * Sales process management and opportunity closure. * Ongoing account management to ensure customer satisfaction and drive additional revenue streams. * Be familiar with solution-based approach to selling, have experience managing a complex sales process and possess excellent presentation and listening skills, organization and contact management capabilities. OUR IDEAL ACCOUNT EXECUTIVE WILL HAVE: * 8+ years of field sales experience preferred with an emphasis on data or cloud related technology. * 5+ year’s experience focussed on generating new business within Enterprise accounts. * Proven ability to independently manage, develop, and close new client relationships. * Experience hitting quota of $1M+ of ARR per year and experience on averaging 8+ face to face meetings per week. * A track record of success in driving consistent activity, pipeline development and quota achievement. * Experience determining customer requirements and presenting appropriate solutions. * Pro-active, independent thinker with high energy and a positive attitude. * Excellent verbal and written communication, presentation, and relationship management skills. * Ability to thrive in fast-paced startup environment. * Executive level relationship management. * Ability to understand the "bigger picture" and the business drivers around IT. * BA/BS required. BONUS POINTS FOR EXPERIENCE WITH THE FOLLOWING: * Industry specific experience - Telco & Hospitality are highly advantageous. * Experience implementing MEDDPICC. * Experience selling software or cloud based applications to the Enterprise is desired. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Customer Retention Executive We are looking for a Customer Retention Executive to protect and grow our long-term client relationships across our Accounting-as-a-Service product. This person will take ownership of at-risk accounts, working closely with accountancy professionals and small business clients to resolve issues, reduce churn, and identify opportunities to deepen the relationship over time. About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn't be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You'll be joining a business with strong momentum, clear direction, and real opportunity for progression. • £18m annual revenue, including £9m ARR • Over 1 million companies formed • Certified B Corp and Carbon Neutral Business • Forecast to grow 5x–10x over the next three years THE ROLE We're looking for a commercially minded, customer-focused Customer Retention Executive to protect and grow our client base across our Accounting-as-a-Service product. You'll own the retention experience — proactively engaging with customers, understanding their needs, and stepping in early when accounts show signs of risk. This is a relationship-driven role at its core: you'll balance customer advocacy with commercial objectives, turning at-risk accounts into loyal, long-term clients. Key Responsibilities • Proactively engage with existing customers to understand their needs, address concerns, and identify opportunities to retain and grow accounts through tailored solutions and timely interventions • Take ownership of at-risk customers, managing objections and resolving service issues to rebuild confidence and prevent churn • Act as a trusted point of contact for accountancy professionals and small business clients, balancing customer advocacy with commercial objectives • Collaborate closely with internal teams to deliver outcomes that reinforce customer confidence and loyalty • Analyse customer behaviour and monitor retention and usage metrics across our accountancy-focused platforms to identify at-risk accounts early • Continuously refine engagement strategies based on data to improve customer lifetime value • Maintain accurate, up-to-date records of customer interactions, risk flags, and outcomes in internal systems What We're Looking For • Proven experience in a customer retention, account management, or client relationship role, ideally within the accountancy sector or accountancy technology platforms • Commercially minded and customer-focused, with a strong ability to build lasting client relationships and reduce churn in a fast-paced environment • Confident managing objections and resolving service issues while keeping the client's confidence intact • Good understanding of accountancy workflows and practitioner challenges, so you can offer solutions that genuinely reflect client needs • Data-driven and resilient: comfortable analysing customer behaviour and retention/usage metrics to inform your approach • Motivated by results, with a track record of improving customer lifetime value and delivering a consistent, positive customer experience • A strong collaborator, able to work closely with internal teams to escalate and resolve issues What We Offer • £30,000-£35,000 salary and comprehensive benefits package • Hybrid working model (3 days in office; 2 days from home) • A genuine opportunity to shape and build retention processes from scratch • Clear progression pathways as the practice scales • A culture that values ownership, impact, and continuous improvement Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.      Role Mission We've just hit a major milestone: $100M ARR in revenue, and we're celebrating by opening our newest office in Stockholm. This is a rare opportunity to build the region from scratch and be a part of a huge success story!  As our Founding Business Development Representative for the Swedish market, you won't just be generating new leads, you'll be shaping how Payhawk shows up in the Swedish market: being the first to introduce our platform to potential customers, building relationships and driving pipeline opportunities for our Account Executives, and laying the foundation for the team that follows you. This is a critical role in driving our company's growth, and you will play a pivotal role in expanding our customer base and revenue. What will your day look like? * Take ownership of your outbound prospecting campaigns, using a mix of outreach strategies—such as emails, calls, social selling, and events—to engage prospective clients * Leverage marketing-led demand generation campaigns, identifying and following up with prospects to build relationships and generate leads * Build a strong sales pipeline for the UK market, specifically targeting companies with over 200 employees that fit our Ideal Customer Profile * Proactively identify new niches and create innovative campaign ideas to continuously improve outreach * Analyse your outreach efforts and campaign results to draw insights and refine future strategies * Manage a pipeline of potential clients, ensuring consistent coverage to exceed monthly targets and drive sustainable growth What does it take to be a successful BDR at Payhawk? * A drive to exceed sales targets and progress quickly your career * Motivation to make a measurable impact * Resilience and a growth mindset * Feeling comfortable working in a fast-paced environment * Strong communication and relationship-building skills * Fluency in English (min. C1) and native Swedish * Excitement to work in an AI-first environment, actively using AI tools to move faster, cut repetitive work and have more impact Why should you join us? * Clear development opportunities toward a Senior BDR role, followed by a transition into an Account Executive position * Structured onboarding, sales coaching, and powerful enablement tools to help you succeed * Competitive compensation package with uncapped commission * Global FinTech (Series B) with $236M in funding * First Bulgarian unicorn with +400 employees globally * 4 days in the office per week to collaborate, learn and win together as a team * 30 days of paid time off + 12 work-from-anywhere days * Health and fitness membership * Two company on-sites per year  * Opportunity to use the Payhawk product, with a monthly commuting allowance Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Sweden. Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Surgical Science is a global organisation and leading provider of medical training simulations and software solutions. Surgical Science is listed on Nasdaq First North Growth Market. Together with healthcare partners and customers in more than 90 countries, we enhance patient safety and healthcare outcomes through evidence-based, state-of-the-art simulation technology that improves clinical proficiency and performance - enabling safe and effective training without putting patients at risk. Our solutions are used by medical training centres, universities, hospitals, and the medical device industry for practice, assessment, and certification. With offices in Gothenburg (HQ), Stockholm, Tel Aviv, Cleveland, Cardiff, and Shenzhen, we are a fast-growing and stable organisation in a rapidly evolving world. We foster a hybrid work culture that supports onsite and remote collaboration across teams and time zones.   Job Overview This role focuses on hands-on support of our medical simulators throughout the customer lifecycle. You will be involved in pre-sale demonstrations, post-sale Installation and training, and ongoing customer education. The position is customer-facing, requires frequent travel, and involves close collaboration with internal teams and regional partners.   This position will be based in Gothenburg, Sweden, but we may also consider candidates based in Stockholm.   Responsibilities Deliver pre-sale product demonstrations to customers, partners, and distributors, often with doctors, clinicians and medical industry professionals. Conduct post-sale training sessions, including on-site and online trainings Support simulator installations, workshops, and customer onboarding activities Serve as a product and application expert, providing guidance on system usage and best practices Participate in regional and international conferences, exhibitions, and customer events Share customer feedback and field insights with Sales, Product, and R&D teams   Your profile We are looking for a dynamic and adaptable professional with experience in clinical or field-based training. Prior clinical experience is highly valued, enabling effective collaboration with healthcare and industry professionals. You thrive in a fast-paced international environment and combine strong technical aptitude with excellent communication, organizational, and training skills.   Qualifications & Experience Educational or professional background in healthcare, life sciences, medical technology, or related fields (e.g., biology, medical sciences, biomedical/medical engineering, nursing, or medicine) Experience in customer-facing roles such as training, clinical support, application support, or education is advantageous Experience working with medical devices, simulators, or other advanced technical systems is considered a strong asset Strong presentation, communication, and instructional skills Technical aptitude with the ability to troubleshoot and resolve system-related issues Excellent organizational and time-management skills Fluent in English; additional languages are an advantage Willingness and ability to travel frequently (approximately 50–60%), often on short notice, primarily within Europe   Personal Attributes Self-driven, reliable, and responsible Customer-oriented with strong interpersonal and relationship-building skills Adaptable and comfortable working in an international environment with changing priorities and schedules Curious, hands-on, and motivated to continuously learn new technologies   Why join us? A meaningful and technology driven mission. Our technology combines the intersection of software and healthcare. A role like nothing you will have experienced. Travel around the world to support global healthcare institutions. We offer trust, autonomy, and career growth.   Surgical Science as an employer Surgical Science is a global and continuously expanding organisation. You will be part of a dynamic, creative environment where we make sure to allow all employees to influence and contribute with their own unique experiences and knowledge. Guided by our core values -  curiosity, respect, and perseverance - we strive to empower our people by recognising their strengths, supporting their growth, and creating opportunities to make a real impact. We invite you to join us on this exciting and meaningful journey - to shape the future of medical training and improve care for patients around the world.   Apply today! If you think you would fit our fantastic team and enjoy our work environment, apply as soon as possible as recruitment is ongoing. Let us meet and work out together whether we are a match! We kindly request that you apply with a CV in English.