Search results for "Service Delivery Management"

Letar du efter en arbetsplats för framtiden? Hos oss är karriären din. Här får du möjlighet att styra den i riktningen du drömmer om och samtidigt vara delaktig i tekniska innovationer som idag knappt ens finns i fantasin. Innovationer som vi vet kommer rita om kartan för hur vi kommunicerar med varandra och leva våra uppkopplade liv i framtiden. Letar du efter en arbetsplats där du får vara med och bidra till det viktigaste som finns – relationerna människor emellan? Välkommen till oss på Telenor. Nu letar vi efter dig som vill bli Delivery Manager for Customer Solution & Corrective Maintenance i vårt team inom Networks Operations. Så kommer du göra skillnad med oss I rollen som Delivery Manager for Customer Solution (CS) & Corrective Maintenance (CM) har du en central position i arbetet med att säkerställa kvalitet, styrning och effektiva leveranser inom våra mobila kundlösningar och tekniska förvaltning. Du fungerar som länken mellan teknik, affär, leverantörer och interna intressenter, med ansvar för att skapa struktur, driva förbättringar och säkerställa att våra leveranser håller hög kvalitet. Du kommer att tillhöra Networks Operations, där vi ansvarar för att våra nätlösningar och tjänster levereras med hög tillgänglighet, kvalitet och kundfokus. Rollen är viktig för Telenor eftersom den bidrar till stabila nätlösningar, effektiva processer och en kundupplevelse som skapar ett tryggt och bekymmersfritt digitalt liv för våra kunder. Exempel på arbetsuppgifter Ansvara för operativ hantering och koordinering av ärenden av mobila kundlösningar (CS). Hantera operatörsförfrågningar, repeaterärenden och avtalsrelaterade frågor. Ansvara för styrning, uppföljning och vidareutveckling av CM ur ett governance-, kvalitet-, kostnads- och samverkansperspektiv Följa upp SLA och OLA, kvalitetssäkra leveranser samt driva förbättringsinitiativ inom CM. Vara kontaktperson och eskaleringspunkt gentemot interna och externa samarbetspartners. Utveckla rapportering, analys och arbetssätt för ökad kvalitet, effektivitet och datakvalitet. Är du den vi söker? Vi behöver dig som är på tårna! Du har en genuin vilja att lära och utvecklas så att vi kan möta kunders ständigt föränderliga behov – idag och imorgon. För att lyckas i rollen tror vi att du är analytisk, strukturerad och kvalitetsmedveten. Du trivs med att ta ansvar, samarbeta med många olika kontaktytor och har förmågan att driva frågor framåt i en komplex miljö. Du är kommunikativ och känner dig trygg i att ställa krav både internt och externt när det behövs. Vi ser gärna att du har: Krav Erfarenhet av koordinering, leveransstyrning eller förvaltning inom telekom, nätverk eller tekniska infrastrukturtjänster. God teknisk förståelse för mobilnät och telekomlösningar. Erfarenhet av att arbeta med flera intressenter, leverantörer och interna samarbetspartners. God analytisk förmåga samt vana att arbeta strukturerat med uppföljning och kvalitetssäkring. Goda kunskaper i svenska och engelska, både i tal och skrift. Meriterande Erfarenhet av mobila kundlösningar (CS), mobilnätsinfrastruktur eller felhantering i fält (CM). Erfarenhet av ekonomisk uppföljning, prognoser och fakturahantering. Kunskap i något eller flera av system såsom Oracle, Scrive, Remedy och Coupa. Erfarenhet av arbete med SLA/OLA-styrning och förbättringsarbete. Vårt löfte till dig Vi är bättre tillsammans. Hos oss möts du av en familjär och inkluderande kultur, en stark gemensam värdegrund och ett ledarskap som ger dig frihet och handlingskraft. Vi tror på att ge varandra förtroende och frihet att agera och fatta beslut, samtidigt som vi är där för varandra i med- och motgångar. Vi stöttar relationer och samhällen. Telenor är ett samhällsbärande företag och här får ditt arbete ett större syfte. Vi skapar värde för miljoner människor varje dag och har ett kundnära förhållningssätt där mänskliga relationer står i centrum. Vi ger plats för livet. Arbeta hemifrån två dagar i veckan om du vill, så länge dina arbetsuppgifter gör det möjligt. Resten av tiden skapar vi magi tillsammans på kontoret. Ledarskap baserat på tillit och flexibla arbetstider hjälper dig att balansera jobbet och livet. Vi finns där genom livets alla faser och erbjuder trygghetspaket i form av bland annat kollektivavtal, tjänstepension, friskvårdsbidrag och möjlighet att skräddarsy försäkringslösningar som passar just dig. Vi bjuder in till en spännande karriärresa. Din utveckling står i centrum och hos oss är lärande en del av kulturen. Vi avsätter 40 timmar om året för att du ska kunna fördjupa dig, utforska nya områden och växa i din roll. Genom Telenor Academy och andra lärandeinitiativ får du verktygen och friheten att forma din egen karriär. När du vill vidare väntar möjligheter i hela Norden. Sök till oss idag Vill du ta ditt nästa steg i karriären med oss? Vi ser fram emot din ansökan! Vi träffar kandidater löpande så hör av dig redan idag. Om du har frågor och vill veta mer är du välkommen att kontakta rekryterande ledare Kristina Ingelin på kristina.ingelin@telenor.se. Vi kan tyvärr inte ta emot ansökan via mejl. Bra att känna till På grund av sommarsemesterperioden kommer rekryteringsprocessen att vara pausad under sommaren. Granskning av ansökningar och återkoppling återupptas i augusti. Tack för er förståelse, och vi önskar er en riktigt härlig sommar! 🌞

The opportunity Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory IT Site Delivery Manager for Ludvika who will provide overall service delivery to the site to drive value and business growth to the business. As Site IT Service Delivery Manager (SDM), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. This role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. The Site IT SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services. In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives. How you’ll make an impact Manage and lead the Site IT team, ensuring proper staffing, skills, and organization. Act as the main point of contact for IT suppliers and CDC teams on IT-related matters. Ensure effective ticket management, including triage and escalation processes. Provide onsite IT infrastructure support and delivery, including project management for IT builds. Maintain governance, IT security, and cybersecurity operations, including first response to incidents. Gather and manage business requirements and ensure access to necessary applications. Oversee IT budget planning, cost control, and network connectivity, including machine integration. Coordinate applications, vendors, and support the development and motivation of team members. Your background Bachelor’s degree in Computer Science/Engineering or 10+ years in Information Systems. At least 4 years of experience in an IT management role. Strong communication skills in English and good proficiency in Swedish. Proven experience (2+ years) managing complex global IT projects. Background in process management, continuous improvement, and business process optimization. Understanding of manufacturing operations, change management, and cross-functional collaboration. Experience with complex stakeholder environments and strong knowledge of IT policies and end-to-end business processes. Familiarity with key tools and methodologies (e.g., MS Office, ServiceNow, Azure, SAP S/4HANA, ITIL, Lean Six Sigma) and ability to manage IT resources in a multi-shift factory environment. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy, both in Sweden and globally Mentor support during onboarding Various trainings and education supporting employee development A diverse company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks Additional benefits may apply to this specific role More about us Are you ready for an exciting new challenge? Does the above description sound like you? Don’t delay – apply today! Due to summer vacation the screening process will start in the beginning of August Recruiting Manager David Garcia-Bayon , david.garcia-bayon@hitachienergy.com will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Håkan Blomquist, +46 107-38 31 52; Unionen: Olle Ruzicka, +46 107-38 31 44; Ledarna: Frank Hollstedt, +46 107-38 70 42. All other questions can be directed to Talent Acquisition Partner Magnus Rönnholm, magnus.ronnholm@hitachienergy.com.

Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 1000 employees in several countries.   The position  Our Application Management department is a key component in the delivery of Cambio’s core services. The department consists of four expert teams that work closely together, adapting their collaboration depending on delivery scope and customer needs. In total, the department comprises approximately 30 technical engineers, primarily based in Linköping, with additional team members in Stockholm. As the scope and complexity of our deliveries continue to grow, we see a clear need to strengthen our leadership capacity within Application Management. To ensure sustainable people management, continued team development, and high‑quality service delivery, the department is now being divided into two equally sized Application Management teams. We are therefore looking for two Department Managers who will work closely together as one leadership team. The managers will share responsibility for personnel, collaboration, and delivery, while jointly overseeing the Application Management function as a whole. This setup enables closer leadership, better support for the teams, and a more sustainable way of managing both people and deliveries over time. The teams are characterised by strong self‑leadership and deliver both internal services and external support and consultancy to our customers. Within the department, a specialised team focuses on 3rd line support, supporting end users and customer organisations in the use and management of Cambio’s commercial applications, with a particular focus on Cambio COSMIC, our Electronic Health Record (EHR) system. We offer: An important and developing leadership role where you inspire and support your team’s growth while contributing to the success and continuous improvement of our service organization. Broad contact areas – from end users to IT specialists and leaders at all levels of the organization. The chance to work with driven and dedicated colleagues who truly care about our customers and the positive impact we create for society. You’ll join a welcoming organization with a warm and inclusive culture, where teamwork and open collaboration are at the heart of everything we do! Responsibilities Personnel management, being leader that will ensure your employees have a work environment that enables a healthy work balance and motivating day to day work. Develop delivery processes both within the team, but also between different teams, in collaboration with other leaders and team members. Working with KPI:s and finance follow-up. Be a key player in the IT management team, helping shape strategy and spotting smart tech solutions that boost how we work and help us reach our goals. Work with our customer teams, supporting our customer success managers in fulfilling our customers expectations. Build strong internal relationships, working closely with stakeholders across the organization to ensure alignment and smooth collaboration. You will work especially closely with IT operations, R&D, and product owners. About you    You have experience from roles where driving initiatives forward, motivating others, and building strong team spirit have been important. There is a clear ambition to grow as a leader and manager in a larger, driven organisation. Curiosity, a willingness to learn, and a collaborative mindset comes naturally to you. A general understanding of IT makes it possible to ask the right questions and absorb information. This supports sound decision‑making and the creation of clear, realistic roadmaps together with the team and co‑manager. Fast‑paced environments gives you energy, and work is approached in a structured way. Priorities are clear, and focus is placed on getting the right things done at the right time. Strong interpersonal skills, an ability to build networks, and clear communication help create trust and effective collaboration. Requirements    Experience in a leadership or coordination role, such as teamlead, project manager or similar Experience working with application support, preferably in application management A solid understanding of application management across the full lifecycle, from deployment and operation to maintenance and retirement Excellent communication skills in both Swedish and English It's a bonus if you  Have experience with people management responsibilities Have worked with application management within a software company or a similar technical environment. A technical background that supports understanding of systems, applications, and delivery contexts. Experience from the healthcare or clinical domain Additional information: Place of employment: Linköping Scope: Full-time, hybrid work model (three days per week in-office) Form of employment: Permanent employment, 6 months trial period Additional Information: The role involves access to sensitive information, therefore a background check will be conducted on the final candidate. The recruitment process will include a personality test and a problem-solving test. We review applications and conduct interviews on a rolling basis, so we encourage you to apply as soon as possible via the link.

Service Manager – Network Services We are seeking an experienced Service Manager to oversee and enhance enterprise network services. In this role, you will be responsible for ensuring reliable service delivery, collaborating with internal teams and external partners, and driving service quality through continuous improvement initiatives. About the Role As a Service Manager, you will play a key role in managing network-related services throughout their lifecycle. You will work closely with business stakeholders, suppliers, and technical teams to ensure that services meet business needs, operational targets, and compliance requirements. Main Responsibilities Oversee the delivery and performance of network services. Develop and maintain service improvement plans aligned with business objectives. Monitor service quality using performance metrics and ensure agreed service levels are achieved. Coordinate with suppliers and internal teams to resolve service-related issues and improve operational efficiency. Build strong relationships with stakeholders and communicate service performance, risks, and planned improvements. Support financial planning, budget monitoring, and cost control activities. Ensure services comply with security, privacy, and regulatory standards. Identify opportunities to improve processes, automate routine activities, and optimize service delivery. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related discipline. 3–7 years of experience in Service Management, IT Operations, Infrastructure, or Network Services. Strong understanding of IT Service Management principles and service lifecycle processes. Experience managing suppliers, service providers, and operational governance. Knowledge of KPI and SLA management with a focus on service performance. Experience with financial planning, budgeting, or cost management is an advantage. Excellent communication and stakeholder management skills. Fluent in English, both written and spoken. Preferred Experience Experience working within large organizations where IT services are delivered through external vendors or managed service providers. Personal Qualities Well-organized and proactive. Strong analytical and problem-solving abilities. Results-driven with excellent planning skills. Able to manage multiple priorities in a dynamic environment. Collaborative, relationship-focused, and confident in working with diverse stakeholders. Location: Södertälje, Sweden (On-site) Employment: Full-time (100%) Contract Duration: 6 months with the possibility of extension Preferred Start: August 2026 If you have a passion for service excellence and experience managing enterprise network services, we encourage you to apply.

Lead global network infrastructure services. Shape the future of enterprise networking. Globally reliable network infrastructure is fundamental to how ASSA ABLOY connects colleagues, supports customers and enables innovation across the globe. As our Network Delivery Manager, you'll combine technical expertise, service ownership and people leadership to ensure our global network services remain secure, resilient and ready for tomorrow. If you enjoy leading skilled teams, building trusted partnerships and improving enterprise network services at global scale, this is your opportunity to make a lasting impact. Why this role matters Every day, our colleagues in more than 70 countries and 1100 sites rely on our network infrastructure to collaborate, serve customers and keep our business moving. In this role, you'll do more than manage service delivery — you'll shape how our Global LAN and WiFi services evolve, driving continuous improvement and ensuring our global infrastructure remains secure, resilient and ready for the future. The role You'll own the delivery, performance and continuous improvement of our global LAN and WiFi services, ensuring they remain secure, reliable and aligned with business needs. With responsibility for service quality, technical direction and operational readiness, you'll have the autonomy to influence how these critical services evolve over time. You'll also lead an internationally distributed team, creating the clarity, support and accountability that enable people to succeed. Working closely with product owners, architects, vendors and business stakeholders, you'll translate technical expertise into reliable services and measurable business outcomes. What you'll work on Own the delivery, performance and continuous improvement of our global LAN and WIFI services, ensuring secure, reliable and high-performing operations. Coach and develop an international team while fostering a culture of collaboration, ownership and continuous learning. Drive service improvements through performance analysis, automation and operational optimisation. Partner with customers, Service Owners, architects and technical teams to prioritise initiatives and deliver infrastructure improvements. Oversee service health, incident management, escalations and service reviews, ensuring agreed service levels are consistently achieved. Contribute to service planning, budgeting, operational readiness and roadmap activities across our enterprise networking environment, including Cisco technologies such as Cisco ISE, Switching & Routing, Wireless solutions. What will help you succeed Strong technical expertise in enterprise networking, including LAN and WiFi Cisco technologies (ISE, Switching & Routing, Wireless solutions) setup. Proven experience designing and delivering enterprise network solutions within complex, global environments. Experience leading teams or technical specialists, with a collaborative and coaching leadership style. Strong stakeholder management and communication skills, with the ability to build trusted relationships across technical and business communities. Fluent English and willingness to travel internationally. Nice to have: Cisco certifications such as: CCNA, CCNP Enterprise, Cisco Certified Specialist – Enterprise Wireless Implementation, or Cisco Certified Specialist – Identity Services Engine (ISE). Why ASSA ABLOY At ASSA ABLOY, you'll combine technical leadership with meaningful impact, helping shape the network services that support colleagues around the world. You'll join a collaborative culture built on trust, ownership and continuous learning, where you'll have the freedom to influence both technology and people. Meaningful mission – Deliver network services that enable secure collaboration and support colleagues across the world. Innovation & scale – Work with modern Cisco technologies and enterprise network infrastructure in a truly global environment. Autonomy & trust – Take ownership of critical services and influence how they evolve through continuous improvement. Growth & development – Expand your leadership and technical expertise through international collaboration and long-term career opportunities. Work–life balance – Benefit from our hybrid working model and a culture built on flexibility, trust and sustainable performance. Ready to help shape the future of global network services? We'd love to hear from you. Apply today and become part of a team that's creating a safer and more open world. We review applications continuously, so don’t wait. We’re committed to building diverse, inclusive teams and encourage applications from all who see themselves thriving here. To make sure your personal data stays protected, we do not review applications sent via email or post. If you have questions about the role or process, contact Léa Rein, Senior Talent Acquisition Business Partner at lea.rein@assaabloy.com. Let’s create a safer and more open world — together. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Join our team and drive service stability across our platform About the role As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners. Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization. You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most. You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business. This is a role for someone who enjoys working at the intersection of technology, operations, and communication — and who wants to build reliable services together with others, rather than owning them alone. About you We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way. To be successful in this role, we believe you have: At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment Experience coordinating cross-functional teams and working with both technical and business stakeholders A solid understanding of service availability, operational risk, production readiness, and continuous improvement Experience working with SLAs, SLOs, operational metrics, or similar frameworks Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations Fluent in English and Swedish, Dutch and/or Danish is a plus It’s a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus. As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams. Who We Are We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we’re here to make that happen 🐻. We’re on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we’ve grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark. Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership. What We Offer We offer you a role in an international, growing company with a strong market position and the ambition to challenge industry giants. The wellbeing of our employees truly matters to us, and we want to be a fair and responsible employer where people feel good and enjoy their work. We strive for a healthy work-life balance and support this through competitive conditions and benefits and flexible work opportunities. We want to be the natural first choice for people who want to thrive and have fun at work. Application We are looking for a Service Reliability Manager in Stockholm, Hudiksvall, or Näsviken. The application deadline is 9 August 2026, but selection and interviews may take place on an ongoing basis. The position may therefore be filled before the deadline, so we encourage you to apply as soon as possible. If you have any questions about the role, please contact: Erika Sundman, Team Manager, Erika.Sundman@bjornlunden.com *For this recruitment, we kindly ask that recruitment agencies or other external partners refrain from contacting us.

About us At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Job Description What the role entails As a Kafka Service Manager, the individual works closely with suppliers and technical teams to ensure optimal delivery of the Kafka platform. The role involves developing new service capabilities and collaborating with architects to ensure a sound architecture for both the platform and the surrounding tooling. The Service Manager and the team are responsible for refining operational excellence, automating lifecycle management, continuously developing platform capabilities, and ensuring effective monitoring, logging, and dashboards are in place. The focus is on continuously improving the event streaming platform to keep it modern and fit for purpose. The role also includes supporting the organization in learning how to make optimal use of Kafka. A key responsibility is to guide development teams in best practices and to expand self-service capabilities. Main responsibilities Service Outcome Ownership – Defining long-term direction and service vision, setting the tactical roadmap, and ensuring supplier deliveries contribute to operational efficiency, compliance, and user satisfaction. Service Delivery – Full responsibility for the service lifecycle, including financial management and budget tracking. Requirement & Specification – Managing and defining service requirements and specifications. Stakeholder Management – Aligning service strategy and operations with internal and external partners. Governance and Quality Assurance – Ensuring adherence to standards, policies, and quality expectations. Profile and qualifications The client is seeking candidates with at least five years of experience in a leading role, driving digital service strategy as a Service Owner, Service Manager, or equivalent position. The ideal candidate has extensive experience in integration concepts and technologies, with a strong focus on event streaming and Kafka platforms and strategies. The candidate understands the global environment in which the organization operates. Strong and well-articulated stakeholder dialogue skills are essential. Experience working with suppliers and managing discussions related to both critical operations and development is required. The candidate has experience working within distributed service teams and with modern development practices. A data-driven approach to decision-making and performance measurement is expected. Fluency in English, both spoken and written, is required. On a personal level, the ideal candidate is customer-focused and passionate about solving problems. The individual is flexible, creative, open to new ideas, and continuously seeking improvement, with a strong drive to initiate and lead transformation. The candidate is energetic, forward-thinking, and innovation-driven, with excellent communication, presentation, and relationship-building skills. A holistic perspective and the ability to inspire and motivate others toward common goals are important. The person is kind, positive, and has a clear technical interest. Application When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.

The opportunity We are now looking for a skilled and customer-focused professional to join our HVDC Service team in Ludvika in the role Senior Service Sales Support. In this position you will step into a key role with established customer relationships and strategic responsibilities. Furthermore, you have the comprehensive responsibility of leading the tender team and effectively communicate with both internal and external stakeholders. You will be part of an exciting growth phase within Hitachi Energy where your skills and experience will be highly valued. This position is with placement in Ludvika, Sweden. HVDC technology has been transforming power transmission for over 60 years, enabling efficient long-distance electricity transport and supporting the integration of renewable energy sources. At Hitachi Energy, we are proud to help customers worldwide improve efficiency, reduce emissions, and drive sustainable energy solutions. Does this seem interesting to you? Apply today! How you’ll make an impact Engage directly with customers, including site visits, to understand operational needs and priorities as well as develop long-term service and investment plans together with customers Responsible for both a technical and commercial perspective, supported by technical, legal, tax, insurance, and commercial experts. Maintaining close collaboration within global tender core team. Support the sales team with strategic insights and proactive engagement. Coordinate internally across departments to ensure seamless service execution. Represent Hitachi Energy in customer meetings, driving alignment and satisfaction. Your background A university degree in engineering, business, or a related field. Extensive experience in technical sales, service delivery, and customer relationship management—related to the energy sector. Proven ability to manage and grow customer accounts, with a strong focus on strategic planning and solution development. Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders. Experience working in cross-functional environments and managing complex projects. Structured, proactive, and results-driven approach to work. Fluent in English, both written and spoken; additional languages are a plus. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More about us We are looking for a new team member to join us and we are interested to learn more about you and what you can contribute with! Recruiting Manager Jonny Gustavsson jonny.p.gustavsson@hitachienergy.com, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Ledarna: Frank Hollstedt, +46 107-38 70 43; Unionen: Fredrik Holmgren, +46 107-38 21 85. All other questions can be directed to Talent Acquisition Partner Christian Falevik, Christian.falevik@hitachienergy.com.

The Customer Success Manager (CSM) is a member of the account team* and the role is responsible for ensuring consistent customer satisfaction, efficient operational delivery and execution on contracts, and strong alignment between customer commitments and commercial targets. And by that securing long-term customer retention. The role defines and oversees the global Customer Success strategy for the account, drives continuous improvement, and represents the customer voice internally to support retention, renewals, and long-term partnership success *Account Team refers to Global Team led by Key Account Manager or Account Manager. Direct Reporting Line to Regional Customer Success Manager and Functional reporting line to Key Account Manager for the respective Account supported. Key Responsibilities Point of contract to customer for operational related topics (through post contract signing, ie the execution phase of contracts) • Ensures KAM and Account Manager(s) and other stakeholders are briefed on operational performance, potential risks, and escalation statuses • Represent customer voice for the account internally in WalWil in discussions on strategic direction and priorities • Serve as the global escalation lead for the account, ensuring a "One WW" experience by bridging the gap between customer expectations and operational execution, drives resolution with BU Operations • Lead the preparation and delivery of structured Business Reviews with the customer, translating operational data into actionable insights that demonstrate the partnership's value • Proactively manage the CSAT (Customer Satisfaction) lifecycle, developing and executing robust action plans based on customer feedback and "voice of customer" data • Maintain high levels of transparency and trust through proactive communication, ensuring the customer is aligned with WWs operational capabilities and constraints. Operational Governance & Service Delivery Coordination: Contractual Integrity & KPI Oversight: Own the end-to-end monitoring of SLAs (Service Level Agreements) and KPIs, driving root-cause analysis (RCA) and permanent resolution for any service deviations. Ensure WalWil service delivery meets contractual obligations and performance standards. • Lead hand over from contract signing to operational execution (ie implementation of the contracts), ensuring full alignment of SOPs (Standard Operating Procedures) • Capacity & Demand Orchestration: Act as the primary interface for volume prioritization, synthesizing customer demand forecasts to help Business Units optimize capacity and operational readiness. • Escalation Orchestration: Coordinate internal stakeholders to resolve complex operational disruptions, ensuring the CSM acts as the conductor rather than the primary problem-solver for functional tasks (e.g., Finance/IT). • Financial Health & Compliance: Monitor DSO (Days Sales Outstanding) and billing accuracy, ensuring the account operates within financial targets and adheres to global compliance standards. • Manage large disruption cases (e.g., USTR, Suez) internally and externally • Work with Operation to continuously improve service quality. Strategic Commercial Enablement (Growth & Insights): The role defines and oversees the global Customer Success strategy for the account, drives continuous improvement, and represents the customer voice internally to support retention, renewals, and long-term partnership success • Lead, drive and participate in continuous improvement and transformation initiatives globally related to Customer Success, to account for increased customer satisfaction and to ensure success of renewal and retention strategy • Support KAM in securing contract renewals by providing data points of delivery performance, service excellence and identifying "at-risk" areas early in the contract lifecycle. • Lead Generation & Expansion: Leverage deep system and process knowledge to identify hidden inefficiencies or untapped needs within the customer's supply chain and identify and qualify tactical growth opportunities (new trades, lanes, or services) to generate new opportunities • Digital & Green Adoption: Drive the adoption of WWs digital visibility tools and sustainability initiatives (e.g., BAF 2.0), positioning these as essential value-adds to the customer’s outbound supply chain What We’re Looking For Stakeholder Management and communication • Relationship: Well developed interpersonal skills with a track record of building trust across organizations • Executive Communication: Excellence in articulating complex operational issues clearly and confidently to both tactical teams and senior management. • Interpersonal Influence: Strong ability to build trust-based relationships across diverse regions, cultures, and business units. Business & Commercial Acumen • Demonstrates customer insight to understand value drivers and WalWil impact on business with empathy and ability to manage expectations tactfully Adaptive Mindset & Execution • Solution-Oriented Leadership: A proactive mindset with the ability to navigate complex global supply chain challenges and drive consensus without direct authority. • Analytical skills: Ability to synthesize data into meaningful performance stories and root cause solutions. • Operational Rigor: Highly structured approach to work with meticulous attention to detail, quality, and CRM discipline. • Experience with, or interest in continuous improvement, transformation and standardization of customer success processes. Education Background & Work Experience • Experience within Customer success / care / support, account management and / or shipping, logistics or SCS operations • Bachelor’s degree in business, engineering or supply chain or equivalent experience • 5-10 years working experience.

När ett flyg avgår i tid är det resultatet av tusentals beslut, aktiviteter och informationsflöden som fungerar tillsammans. Som Service Delivery Manager på Arlanda Airport får du en nyckelroll i att förvalta och utveckla de digitala lösningar som håller flygplatsen i rörelse! Vad innebär rollen? Du ansvarar för förvaltningen och vidareutvecklingen av verksamhetskritiska IT-lösningar som stödjer flygplatsens dagliga drift. En central del av uppdraget är att säkerställa att system och informationsflöden fungerar effektivt för att skapa förutsättningar för punktliga flygavgångar och en väl fungerande flygplatsverksamhet. Säkerställa att leveranser uppfyller avtalade servicenivåer (SLA) Testa och kvalitetssäkra ny funktionalitet innan den tas i drift Kravställa mot leverantörer och implementera nya tjänster och system Arbeta kontinuerligt med att förbättra processer och skapa stabilitet i leveranser Delta i projekt och säkerställa att nya IT-lösningar tas fram enligt verksamhetens behov och krav Du är del av ett team där du kommer att arbeta med vårt flyginformationssystem samt med ett nytt informationsdelningssystem som ger flygplatsens personal en gemensam och aktuell lägesbild, med möjlighet att dela kritisk information och hantera notiser i realtid. Vem är du? Som person är du driven, engagerad och strukturerad. Du trivs med att ta ansvar, skapa ordning och driva frågor framåt. Du har ett genuint intresse för teknik och utveckling och motiveras av att lära dig nya saker. Eftersom rollen innebär många kontaktytor är du en person som bygger förtroende, skapar goda relationer och samarbetar effektivt med kollegor, verksamhet och flygplatsens olika aktörer. Högskoleutbildning inom IT eller motsvarande erfarenhet Erfarenhet av systemförvaltning och vidareutveckling av komplexa IT-lösningar Erfarenhet av att arbeta med verksamhetskritiska system i en operativ verksamhet God teknisk förståelse och förmåga att sätta dig in i komplexa system, integrationer och databaser Förmåga att omsätta verksamhetens behov till krav och förbättringsförslag Meriterande: Kunskap och erfarenhet av Oracle-databaser och SQL Erfarenhet av systemutveckling Förståelse för flygplatsverksamhet eller annan verksamhetskritisk operativ verksamhet Vad erbjuder vi dig? Swedavia lägger stor vikt vid att vara ett ansvarsfullt företag och en attraktiv arbetsgivare som värnar om sina medarbetare. Vi har ett antal förmåner som gäller allt från friskvård, kollektivtrafik, pension och försäkringar och olika rabatter. Här kan du läsa om några av våra förmåner vi erbjuder - Förmåner | Om Swedavia. Vid frågor om tjänsten är du välkommen att kontakta mia.bystedt@swedavia.se Sista ansökningsdag är den 10 augusti, urval sker löpande och annonsen kan stängas tidigare så tveka inte att söka redan idag! Hur är det att arbeta på Swedavia? Vårt fokus är att möjliggöra hållbart resande och uppmuntra nytänkande för att skapa en välkomnande, trygg och inkluderande arbetsgemenskap där du kan växa och göra verklig skillnad – läs mer här! Jobba hos oss | Om Swedavia  För en objektiv och rättvis rekrytering använder vi arbetspsykologiska tester som en del av urvalsprocessen. Då flygplatser är säkerhetskänslig verksamhet genomgår samtliga kandidater som går vidare i rekryteringsprocessen en bakgrundskontroll. Innan anställning sker även en säkerhetsprövning i enlighet med Transportstyrelsens regler om luftfartsskydd samt Säkerhetsskyddslagen. Swedavia är även en drogfri arbetsplats med nolltolerans mot droger. Drogtester genomförs före anställning och sker slumpmässigt under anställningen.

We are looking for a Service Manager to support the delivery and coordination of SCADA-related services within an industrial production environment. The role is focused on maintaining stable service operations, supporting production activities, and coordinating efforts across multiple teams and stakeholders. In this position, you will ensure service delivery meets agreed SLAs and quality standards while serving as a central link between technical teams and business stakeholders. You will also contribute to the continuous improvement and development of service management processes within the organization. Key Responsibilities Manage the end-to-end delivery of SCADA services, ensuring SLA and quality targets are achieved. Act as a liaison between internal teams and relevant stakeholders. Support production-related requests on existing production lines. Coordinate upgrades and changes together with Production and Maintenance teams. Foster collaboration between Project Managers and stakeholders. Coordinate and support server infrastructure related to production environments. Conduct service reviews and reporting activities. Monitor KPIs and ensure SLA compliance. Coordinate cross-functional teams in resolving service-related issues. Serve as an escalation point for incidents and service interruptions. Collaborate with management teams regarding incidents and operational issues. Support problem management activities alongside other Service Managers. Review and follow up on change management records and approvals. Ensure documentation is validated and service readiness requirements are fulfilled. Requirements Previous experience in service delivery, service management, or a similar role. Understanding of SCADA systems or industrial IT environments. Experience with incident, problem, and change management processes. Ability to coordinate multiple stakeholders and cross-functional teams. Experience working with KPIs, SLAs, and service performance follow-up. General knowledge of IT infrastructure, including server environments. Strong communication skills and a structured way of working. Fluent in English, and Swedish, written and spoken. About You You are organized, responsible, and comfortable coordinating activities across different teams and stakeholders. You have experience handling operational follow-ups and service-related issues, and you contribute to ensuring reliable and stable service delivery. You work collaboratively and communicate effectively with both technical specialists and business-oriented stakeholders. Start Date & Application Start Date: 2026-05-18 End Date: 2026-10-31 Application Deadline: 2026-05-11 Location: Stockholm Selections and interviews are ongoing! Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company—quickly and efficiently. Our primary focus lies in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries. Although we are a relatively new player, we have already gained the trust of many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts. #boost

We are looking for a Service Manager to support the delivery and coordination of SCADA-related services within an industrial production environment. The role is focused on maintaining stable service operations, supporting production activities, and coordinating efforts across multiple teams and stakeholders. In this position, you will ensure service delivery meets agreed SLAs and quality standards while serving as a central link between technical teams and business stakeholders. You will also contribute to the continuous improvement and development of service management processes within the organization. Key Responsibilities Manage the end-to-end delivery of SCADA services, ensuring SLA and quality targets are achieved. Act as a liaison between internal teams and relevant stakeholders. Support production-related requests on existing production lines. Coordinate upgrades and changes together with Production and Maintenance teams. Foster collaboration between Project Managers and stakeholders. Coordinate and support server infrastructure related to production environments. Conduct service reviews and reporting activities. Monitor KPIs and ensure SLA compliance. Coordinate cross-functional teams in resolving service-related issues. Serve as an escalation point for incidents and service interruptions. Collaborate with management teams regarding incidents and operational issues. Support problem management activities alongside other Service Managers. Review and follow up on change management records and approvals. Ensure documentation is validated and service readiness requirements are fulfilled. Requirements Previous experience in service delivery, service management, or a similar role. Understanding of SCADA systems or industrial IT environments. Experience with incident, problem, and change management processes. Ability to coordinate multiple stakeholders and cross-functional teams. Experience working with KPIs, SLAs, and service performance follow-up. General knowledge of IT infrastructure, including server environments. Strong communication skills and a structured way of working. Fluent in English, and Swedish, written and spoken. About You You are organized, responsible, and comfortable coordinating activities across different teams and stakeholders. You have experience handling operational follow-ups and service-related issues, and you contribute to ensuring reliable and stable service delivery. You work collaboratively and communicate effectively with both technical specialists and business-oriented stakeholders. Start Date & Application Start Date: 2026-05-18 End Date: 2026-10-31 Application Deadline: 2026-05-11 Location: Stockholm Selections and interviews are ongoing! Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company—quickly and efficiently. Our primary focus lies in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries. Although we are a relatively new player, we have already gained the trust of many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts.

How You´ll make an impact Act as the primary liaison between business stakeholders, IT service providers, and vendors. Coordinate and oversee the delivery of infrastructure, applications, and end-user IT services. Manage incidents, service requests, escalations, problem resolution, and change activities. Gather documents, and prioritize business demands, improvement requests, and local IT initiatives. Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards. Drive stable IT operations, continuous service improvement, high customer satisfaction, and successful deliery of IT projects and improvements. Your background ITIL-based service management expertise, including incident, problem, and change management. Strong stakeholder, vendor, and business relationship management skills. Analytical thinking with proven problem-solving and service improvement capabilities. Effective communication skills with the ability to engage technical and business audiences. Proficiency in ServiceNow, Microsoft 365, and related IT service management tools. Understanding of cybersecurity, compliance, and IT governance requirements. What We Offer Collective bargaining agreement Flexible working hours Wellness allowance Excellent career opportunities within Hitachi Energy, both in Sweden and globally A mentor to support you during the onboarding phase Various training and professional development opportunities A diverse workplace with more than 70 nationalities represented in Sweden Additional compensation during parental leave Benefits portal with thousands of discounts and offers Hiring Manager Daniel Meyer, Daniel.meyer@hitachienergy.com, will be happy to answer your questions about the position. Union representatives – Sveriges Ingenjörer: Maria Lönnberg, +46 (72) 2004796 ; Unionen: Karin Ulvemark, +46 107-38 51 42; Ledarna: Frank Hollstedt, +46 10 7387043 . For all other questions, please contact Talent Acquisition Partner Elina Mannelqvist, elina.mannelqvist@hitachienergy.com.

Vill du arbeta i en central roll där du säkerställer stabil och effektiv leverans av tekniska tjänster? Nu söker vi en IT Service Manager till ett spännande konsultuppdrag i en produktionsnära miljö. I denna roll får du ett helhetsansvar för serviceleveransen, där du säkerställer att SLA:er och kvalitetsmål uppnås. Du fungerar som en viktig kontaktpunkt mellan olika team och intressenter, hanterar operativa behov och driver förbättringar tillsammans med organisationen. Du kommer att koordinera tvärfunktionella team, följa upp prestation och KPI:er samt hantera incidenter och eskaleringar. Rollen innebär också att säkerställa att dokumentation, processer och serviceberedskap håller hög kvalitet. Du arbetar nära projektledare och andra nyckelpersoner och bidrar aktivt till att utveckla och förbättra leveransfunktionen. 💡 Kravprofil: Minst 3 års erfarenhet av service delivery, service management eller liknande roller. Förståelse för industriella IT-system. Erfarenhet av incident-, problem- och change management-processer. Förmåga att koordinera flera intressenter och tvärfunktionella team. Erfarenhet av att arbeta med KPI:er, SLA:er och uppföljning. Grundläggande förståelse för IT-infrastruktur, inklusive servrar. God kommunikativ förmåga. Förmåga att arbeta strukturerat och organiserat. Personliga egenskaper: Du är strukturerad och ansvarstagande med en stark förmåga att koordinera arbete mellan olika team. Du trivs i en operativ miljö, hanterar uppföljningar effektivt och bidrar till stabil och tillförlitlig serviceleverans. Du samarbetar väl och kommunicerar tydligt med både tekniska team och verksamhet. 🤝 Övrigt: Detta är ett konsultuppdrag där du blir en nyckelperson i att säkerställa en stabil drift och utveckling av tjänster. Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.

About the job We are hiring for Technical Specialist in Sweden Position Overview Person will be accountable for end-to-end value delivery across assigned service streams, ensuring flow efficiency, operational stability, and customer-focused outcomes. This role combines strategic orchestration, cross-functional alignment, and continuous improvement to maximize value realization. The ideal candidate will partner closely with Delivery leadership, engineering teams, and business stakeholders to streamline processes, eliminate waste, and improve service performance across the value stream. Key Responsibilities Value Delivery & Flow Optimization Own end-to-end value stream performance, ensuring predictable delivery, operational stability, and customer satisfaction. Ensure all services and workflows meet defined SLA/SLO commitments and business outcomes. Continuously assess value flow, remove bottlenecks, and enhance delivery velocity and reliability. Operational Excellence & Continuous Improvement Define value stream goals, KPIs, and performance metrics aligned to organizational priorities. Lead continuous improvement, standardization, and Lean-driven transformations to refine value delivery. Drive root-cause elimination, waste reduction, and optimization across processes and service lifecycle. Strengthen operational resilience by implementing data-driven remediations and preventive governance. Portfolio & Stakeholder Management Build strong, collaborative partnerships with Directors, Delivery Units, engineering leaders, and business stakeholders. Provide transparent communication on value stream health, risks, dependencies, and improvement initiatives. Support governance reviews, operational dashboards, and decision-making forums to enhance stream performance. Ensure alignment between teams, removing cross-functional friction and enabling seamless delivery flow. Service Management Leadership Establish standardized operating models, workflows, and delivery frameworks across the value stream. Oversee coordination between SRE, Operations Towers, and Delivery Units to ensure consistent execution. Drive end-to-end process harmonization, capacity planning, and operational readiness. Ensure value stream outcomes reflect strong governance, quality adherence, and business-aligned prioritization. Team Leadership & Collaboration Coach cross-functional teams, service managers, and delivery leads to adopt Lean and value-driven practices. Facilitate collaboration across engineering, operations, and delivery teams to ensure integrated execution. Support escalations, incident governance, and operational reviews to ensure sustainable improvements. Foster a culture of continuous improvement, accountability, and customer-centric value realization. Mandatory Requirements Bachelor's or Master's degree in Engineering, IT, Business, or related field. 8–12 years of experience in service delivery, value stream management, operations leadership, or transformation roles. Strong understanding of Lean practices, flow optimization, service governance, and operational metrics. Experience collaborating with senior business leaders and driving cross-functional improvement initiatives. Hands-on experience with performance management, service analysis, and process optimization. Additional Requirements Excellent communication, facilitation, and executive-ready presentation skills. Strong analytical and problem-solving skills with ability to interpret performance data across systems. Demonstrated capability to drive operational improvements and cross-team alignment. Experience working in Agile, DevOps, or modern service delivery environments. Ability to lead teams through transformation, ambiguity, and organizational change. Good to Have Experience with cloud environments (Azure/AWS/GCP). Exposure to value stream mapping, Lean Six Sigma, or continuous improvement frameworks. Familiarity with observability tools, service management platforms (ServiceNow/BMC), and operational excellence practices. Prior experience driving enterprise-wide standardization or flow-based delivery models.

Welcome to SSC Space, the perfect workplace for those passionate about technology in general and space in particular. With space organizations, research institutes, institutional and commercial actors as customers, we offer specialist expertise in satellite communications, space consulting services, rocket and balloon systems, flight test services, satellite propulsion systems, and much more. SSC Space also operates one of the world’s largest global networks of ground stations for satellite communications and owns and operates the Esrange Space Center in Kiruna, northern Sweden, with the aim of launching satellites soon. As a Service Delivery Manager and as a part of our Service Assurance team, you will play a vital role in ensuring service performance and managing the lifecycle of contracts for our satellite communication customers. We are looking for a dedicated individual who shares our core values: Customer Passion, Care, Collaboration, Curiosity, and Courage. The Service Delivery Manager is responsible for ensuring successful execution and performance of customer contracts. This role is the primary operational interface for our satellite communication customers, responsible for monitoring and reporting service performance, managing incidents, and facilitating contract renewals. Join us on this journey of innovation and exploration where your skills can make a significant impact in our dynamic and globally-connected environment. Apply now and be part of the team that's revolutionizing satellite services! JOB REQUIREMENTS Bachelor’s degree in a scientific/technical field or equivalent experience managing technical customer accounts. Experience working directly with customers in a technical or service-oriented environment. Strong understanding of technical systems and operational instructions. Proficiency in MS Excel, Power Point and SharePoint. Excellent communication and documentation abilities. Highly structured and organized approach. Business-oriented mindset with customer focus. Strong analytical abilities; able to interpret technical data. Self-driven with the ability to work independently. Effective team collaborator. Due to the high security classification of this role, EU citizenship is required. Driver’s license.  Preferred Experience Contract management Experience . JIRA. JOB RESPONSIBILITIES Service Performance & Customer Interface Serve as the main operational point of contact for assigned customers. Monitor and track service performance across customercontracts. Prepare and deliver regular internal and external performance reports. Conduct internal and external service reviews and support preparations for contract renewal. Identify and manage scope creep, ensuring additional requests are properly evaluated and not accepted by default. Incident Management Follow up on service-related incidents and initiate internal escalation when required. Ensure timely and accurate incident reporting to customers. Contract Execution Oversee contract fulfilment and adherence to service commitments throughout the lifecycle. Provide input for customer invoicing and oversee accuracy of billable service components. Support project establishment and service lifecycle transitions. Internal Collaboration Coordinate with internal sales, engineering, operations, and management stakeholders. Trigger internal escalation processes to resolve service delivery risks. Drive service review actions and follow up to completion. JOB BENEFITS We offer you A unique opportunity to contribute to a wide range of projects and play an active role in both the Swedish and international space industry. An excellent opportunity for personal and career development. An exciting, international workplace characterized by an open atmosphere and proud employees all over the world. Additional benefits In addition to vacation and traditional public holidays, we offer extra paid leave throughout the year, such as time off between Christmas and New Year, Ascension Day, amounting to 6-11 extra days depending on the calendar. Wellness allowance of SEK 5,000 per year. Health benefits such as voluntary health insurance and regular health checks for eligible employees. Access to a benefit bike through a tax-efficient leasing program. Support for employee-driven activities that promote connection, health, and culture across teams. Collective Agreement, including good pensions plans, parental pay and insurance. Location This is a permanent full-time position located preferably in Kiruna. For the right candidate there will also be a possibility working from our office in Solna, Stockholm. Further information For questions regarding employment terms or union-related matters, you are welcome to contact our union representatives: Sveriges Ingenjörer: SverigesIngenjorer-AF@sscspace.com Unionen: unionen@sscspace.com Next step If this opportunity sparks your interest, don’t wait to apply! When applying, please include your CV. While you are welcome to include a brief personal note or letter, our evaluation will primarily focus on your skills and qualifications as outlined in your CV, ensuring a fair and unbiased recruitment process. Due to the summer holiday period, we will resume this recruitment in August. Feedback may therefore take longer than usual, and we appreciate your understanding during the summer. This position requires approved pre-employment screening. These controls are based on the role that you will fulfill within the company. Additional requirements regarding citizenship may apply. We help Earth benefit from space SSC Space is a leading global provider of advanced space services, with more than 50 years of experience. We help space organizations, research institutes, commercial and institutional actors from all over the world to get access to space. With local presence on all continents and about 700 committed employees, we offer specialist expertise in satellite communications and satellite control services, spacecraft operations, rocket and balloon systems, launch services and flight test services, as well as engineering, operations and consultancy services for space missions. We help Earth benefit from Space. Learn more at sscspace.com