Search results for "Customer Relationship"

Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an 🔥 extraordinary product experience. While 🦕 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that 🌟 simplifies every aspect of your work. In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company. 🚀 Customer Success Manager As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale. 🎯 The right fit We believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales. You are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks. You like being close to the customer, and you care about whether the product actually makes their work easier. 💡 About the role What you'll be doing: - Own the customer experience after a contract is signed - Onboard new customers and make sure they get started properly - Act as the first point of contact for customer questions and support - Follow up on usage, adoption and customer satisfaction - Help customers get more value from Zynca over time - Own renewals and reduce the risk of churn - Collect customer feedback and turn it into clear input for product, sales and leadership - Build the routines, processes and communication needed before we scale customer acquisition 🥳 Company culture You will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission. We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area. Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works. 🎉 Interested? Does this sound like the right role for you? If so, don't hesitate to apply! We'd love to hear from you! Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

🌟Säkerhetsrådgivare - heltidVill du ha ett jobb där du utvecklas, träffar människor och har möjlighet att tjäna riktigt bra?Tidigare erfarenhet av försäljning är inget krav. Vi ger dig den utbildning, vägledning och de verktyg du behöver för att lyckas i rollen som säkerhetsrådgivare.Om rollen Som säkerhetsrådgivare träffar du privatpersoner och företag för att förstå deras behov och rekommendera rätt säkerhetslösning. Du ansvarar för hela försäljningsprocessen och arbetar nära kunden för att skapa en trygg och säker lösning. Samtidigt får du stöd, coachning och utvecklas tillsammans med ett engagerat team. 🤝 Det här erbjuder vi 100 % provisionsbaserad lön – snittlön på 60 000 kr/mån. Ingen övre gräns för vad du kan tjäna. Företagsbil för resor inom arbetet. Möjlighet till förmånsbil när du uppnår dina mål. (BMW 330e, 530e) Två exklusiva resetävlingar varje år. En 5-stegs utbildning med löpande coachning. Ett ungt team med mycket energi, stark sammanhållning och en familjär känsla där alla hjälper varandra att lyckas. Goda möjligheter att utvecklas och växa inom företaget. ✅ Vi tror att du Tycker om att träffa människor och bygga förtroende. Är målmedveten och vill utvecklas. Talar och skriver svenska flytande. Har ett rent belastningsregister. Om Svenska Trygghetslösningar På Svenska Trygghetslösningar arbetar vi med moderna säkerhetslösningar som hjälper människor att känna sig trygga i sina hem. Vi tror på kvalitet, långsiktiga kundrelationer och att våra medarbetare är nyckeln till vår framgång. 📩 Ansök idag Vi rekryterar löpande. Tror du att rollen passar dig? Skicka in din ansökan redan idag. Vi ser fram emot att höra från dig. Har du frågor kan du kontakta oss på: Abdulah.khalif@stl.nu eller Melia.birkfeldt@stl.nu

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers. How you will contribute You will: Be the single point of contact for your customer portfolio Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in CS&L and with customers Experience in fast-moving consumer goods or consumer packaged goods company Strong analytical and problem solving skills SAP knowledge and expertise in MS Office Customer orientation, strong influencing and communication skills Strong focus on delivering productivities, service and KPIs Team player, accountable, proactive thinking, flexibility More about this role What you need to know about this position: The role requires daily interaction with customers and internal stakeholders – communication skills are essential The work is fast-paced and requires the ability to prioritize and manage multiple tasks simultaneously Data-driven decision making is a core part of the role – you should be comfortable working with numbers, reports and systems The role demands independent problem-solving skills, but also close collaboration with cross-functional teams The customer portfolio includes strategically important accounts that require reliability and consistency What extra ingredients you will bring: Ability to build trustworthy and long-lasting customer relationships. Natural curiosity and a genuine desire to understand the customer's business in depth. Solution-oriented mindset – you see challenges as opportunities. Ability to communicate complex matters clearly and understandably. Digital fluency – you adopt new tools and systems quickly. Precision and conscientiousness combined with an agile way of working. Education / Certifications: Relevant Bachelor / University degree (e.g., Business Administration, Logistics, Supply Chain Management, or equivalent) SAP certification is an advantage MS Office (especially Excel) and BI are considered a plus Additional training in customer service, supply chain, or data analytics is a bonus Job specific requirements: Minimum 2–3 years of experience in customer service or account management, preferably in the FMCG industry Fluent in Swedish and English (written and verbal); additional languages are an asset Strong SAP proficiency (order management, reporting) Advanced Excel skills (pivot tables, formulas, data analysis) Experience with KPI reporting and root-cause analysis Ability to work under pressure and meet deadlines Willingness to travel for customer meetings when required Travel requirements: Willingness to travel for customer meetings when required Internal meetings Work schedule: 100%. Please note this is a temporary position, open between 1 August 2026 and 31 March 2028.

Position Green is a frontrunner in ESG software supporting organizations to accelerate their sustainability journey. Position Green’s offering combines a proprietary ESG Software with specialized sustainability advisory services. In making sustainability measurable and actionable, Position Green simplifies the ESG reporting challenge and helps build robust strategies that reduce risk and create lasting value. Founded in 2015 in the Nordics, Position Green today has over 750 customers worldwide and more than 200 employees across Europe. About the role As an Associate Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. The CSM acts as a trusted advisor, supporting customers’ overall sustainability strategy by coordinating with various functions at Position Green, including Customer support, Product, Marketing and Services. In this role, you will mainly: Manage Position Green customer accounts and ensure that customers get the most out of Position Green’s products and services Drive retention and expansion through long term relationships with senior stakeholders in the customer organizations Lead the process of selling additional modules and services to customers Participate in product roll out and engage in customer communication on new platform features Engage customers in marketing and community activities Help the customer get the right support in case of errors or bugs in the product by introducing them to support channels and other resources Scope relevant projects and tasks to help customers realize their ambitions in the Position Green product Lead the Customer at risk process with internal support, and manage contract negotiations on commercial terms as part of risk processes when necessary Are you the one we’re looking for? We believe that you are a proactive and entrepreneurial person with a passion for sustainability and technology. You enjoy working with customers, both in understanding and addressing their pain points and in helping them realize their long term sustainability ambitions. To succeed in this role, you should have: A relevant degree or equivalent experience in engineering, business, finance, environmental science or other relevant field The ability to work in a fast paced environment and manage multiple priorities at the same time Strong communication and relationship building skills, including the ability to drive conversations around complex and/or sensitive issues A proactive and solution oriented mindset Professional language proficiency in English, written and spoken Meritorious with language proficiency in Swedish and Norwegian, written and spoken It is also good if you have experience from working with sustainability data management or a commercial role in a SaaS company, but this is not a requirement. What do we offer? At Position Green you will work with a number of our valued customers and help them succeed with their sustainability work. You will work alongside some of the leading experts within this field, and you will have a great impact on accelerating the sustainability transformation in the global business community. This is your impact opportunity; Come work with us for a sustainable future. Location We are looking for someone based in the greater Malmö, Stockholm or Oslo region who can be in the office at least 3 days a week, with the possibility to work remotely when it suits you and your schedule best. What’s next? If the above sounds interesting to you, we would love to receive your application. We review applications continuously, so apply as soon as possible. In this recruitment, great importance is placed on personal suitability. The planned start date for the position is as soon as possible.

Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an 🔥 extraordinary product experience. While 🦕 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that 🌟 simplifies every aspect of your work. In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company. 🚀 Customer Success Manager As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale. 🎯 The right fit We believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales. You are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks. You like being close to the customer, and you care about whether the product actually makes their work easier. 💡 About the role What you'll be doing: - Own the customer experience after a contract is signed - Onboard new customers and make sure they get started properly - Act as the first point of contact for customer questions and support - Follow up on usage, adoption and customer satisfaction - Help customers get more value from Zynca over time - Own renewals and reduce the risk of churn - Collect customer feedback and turn it into clear input for product, sales and leadership - Build the routines, processes and communication needed before we scale customer acquisition 🥳 Company culture You will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission. We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area. Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works. 🎉 Interested? Does this sound like the right role for you? If so, don't hesitate to apply! We'd love to hear from you! Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Our client is currently expanding its team on the Spanish coast and are looking for someone who enjoys working closely with customers and creating positive experiences every day. 👉 If you’re a Norwegian speaker living in Fuengirola, this could be the perfect fit for you! 💼 About the role In this position, you’ll be working directly with customers across multiple channels such as phone, email, and chat. Your main focus will be to understand each individual’s situation, provide the right support, and ensure they have a smooth and positive experience. You will manage customer relationships, handle cases in internal systems, track and improve your performance, collaborate with teams, and help enhance the overall customer experience. 👤 Who we’re looking for We believe you: Speak and write Norwegian fluently, and have a good level of English Have some experience in customer-facing roles such as support or sales Have experience working in CRM or similar systems 🎁 What’s in it for you? Fixed monthly salary + performance-based bonus Local employment terms in Spain Structured onboarding and ongoing training A collaborative and social team environment Regular team activities and events A modern office just a short walk from the beach Start Date & Application: Start Date: ASAP Employment type: Full-time, permanent (with probation period) Location: Fuengirola, Spain Selections and interviews are ongoing! Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company—quickly and efficiently. Our primary focus lies in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries. Although we are a relatively new player, we have already gained the trust of many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts.

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.  Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind. About the role In this role, Customer Success Manager, you will be responsible for implementation, communication, retention and educating our customers in Denmark. The ideal candidate will have a passion for education technology and a deep understanding of how it can impact teaching and learning. The primary focus will be supporting and building customer relationships in order to maximise retention and increase revenue. This role requires a proactive, results-focused and forward-thinking individual with a can do attitude, teaching/presentation experience and good collaboration skills. Main responsibilities * Join the Customer Success team with a primary focus on individual schools and municipalities within Everway’s education division * Proactive approach to ensure a smooth, efficient deployment of the software for the end user and to facilitate a smooth transition from the New Business Acquisition Team * Maintain high Software as a Service (SaaS) renewal rates by building strong relationships throughout the customer lifecycle * Manage database of all existing customers within the remit and through effective networking, continue to add to this existing database * Design and deliver online and in person presentations and workshops on a range of Everway technology, across all subjects and school years * Interpret school development plans and inform all stakeholders how Everway tools support core objectives * Design and deliver customer training, centred on pedagogy and practice * Design curriculum focused content to increase understanding and adoption of Everway tools across all levels of education * Manage queries to ensure a high level of customer satisfaction * Gathering information on installation and usage and reporting to management * Managing the renewal pipeline and providing accurate forecasting to management * Connect and work with a range of industry stakeholders to raise the profile of Everway tools * Be a team player who is flexible and able to collaborate effectively with cross-functional teams, including marketing, sales, and product development and support * Represent Everway in education events, as required * Attend in person meetings with customers, providing in person workshops, when required Essential criteria * Minimum 3 year customer service experience * Minimum of 1 Year Experience in delivering online and in person presentations, webinars or workshops * Minimum of 1 year’s classroom experience/ education setting experience * Demonstrable track record of successful delivery of education or commercial projects * Willingness to travel to attend conferences, meet with customers, or conduct training sessions as required * Ability to work independently as well as in teams * Fluent in Danish and strong English skills Desirable criteria * A passion for and understanding of Education Technology (Edtech) * Solid experience with platforms such as Apple, Google or Microsoft * Be familiar with the current state of the education market and the latest trends in education technology * Experience of leveraging external relationships and channel partners to support delivery of goals * Connections within the education community,including an active and engaged professional network (both in person and on social media) Please submit your application by Thursday 24th July 2026. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy here. Please click the link for our Privacy Notice

Position Summary This role is responsible for supply chain consultancy, driving and generating solutions revenue within assigned territories. The individual collaborates closely with UPS Sales Team to identify potential opportunities and explore tailored solutions for prospects. The position requires developing a deep understanding of customers’ operations and business goals and demonstrating how UPS can support and enhance their performance. Using UPS’s strengths in transportation, technology, finance and supply chain design, this role delivers consultative support to help the sales organization improve customers’ processes through valued customizable solutions. The position is to cover the Stockholm and outer Stockholm area of Sweden so willingness to travel is essential. UPS transports nearly anything to almost any destination, providing a solid foundation for our ambitious growth targets. Your mission will be to expand our strong industry reputation and help turn these plans into measurable success. Responsibilities Leads meetings (both in-person and virtual) with customers and subject‑matter experts to address implementation issues, review solution adjustments, demonstrate capabilities, gather feedback, and answer questions. Build and maintains strong customer relationships to ensure UPS solutions continue to meet expectations. Records and communications account activities (e.g., in-person visits, calls, training sessions) to keep the broader account team updated. Logs customer interactions in the account management platform to ensure full visibility across the team. Delivers both formal and informal training, particularly regarding technology solutions—to keep the sales force knowledgeable about UPS offerings and recent upgrades. Benefits Competitive compensation Company car Strong opportunities for career advancement through UPS’s “promotion from within” philosophy Wellness allowance, Rikskortet CBA with Unionen Qualifications Bachelor’s degree or equivalent international qualification in Business, Supply Chain or a related field — preferred Experience with Microsoft Office or equivalent tools — preferred Strong problem‑solving and time‑management abilities Excellent interpersonal skills and a natural ability to exceed expectations Driving License B Strong English and Swedish skills are mandatory – other languages are preferred Job details Our office is in Stockholm Full time, Permanent with 6 months’ probation. Applicants should include CV and cover letter in English. You should be eligible to work in Sweden. Expected start date for this position is as soon as possible. We will continuously screen resumes therefore we recommend you to apply as soon as possible. Our recruitment approach UPS is committed to fairness and equal opportunity in all employment practices. Hiring, training, promotions, and compensation are based solely on merit, experience, and job‑related criteria. We do not discriminate based on age, race, religion, sex, disability, sexual orientation, or gender identity.

About Aura Cloud Aura Cloud is a leading cloud-native banking platform that enables financial institutions to launch and operate modern banking services at speed. Our platform plays a business-critical role in our customers’ digital transformation journeys, supporting core financial operations with the highest standards of security, stability, and performance. Founded in 2019, Aura Cloud has built a strong reputation within the Nordic and Baltic financial services sector. Our growth strategy is focused on long-term customer partnerships, sustainable expansion, and delivering measurable value to our clients. As we continue to expand into new European markets, we are looking for an experienced Head of Customer Success to join our Stockholm office. The OpportunityAs Head of Customer Success, you will lead our Customer Success organisation and play a key role in ensuring that customers achieve their business objectives through the Aura Cloud platform. You will oversee customer onboarding, service implementation, ongoing customer success initiatives, and strategic account engagement. Working closely with customers, product owners, engineering teams, and senior stakeholders, you will ensure successful project delivery while building long-term trusted relationships. This is a highly visible leadership role that combines customer engagement, delivery excellence, people leadership, and strategic thinking. Key ResponsibilitiesLead and develop the Customer Success team, consisting of Product Owners and Customer Success professionals. Drive successful onboarding and implementation projects for both new customers and new services for existing customers. Establish and monitor customer success metrics to measure customer outcomes and business value delivered through the Aura platform. Build strong relationships with customer stakeholders, including executive-level decision-makers. Identify customer needs and translate them into opportunities that support their business growth and success. Ensure effective planning, coordination, and execution of onboarding and delivery activities across multiple customer projects. Manage cross-functional dependencies between customer teams, product specialists, and engineering teams, across multiple geographies. Identify, mitigate, and proactively manage project and delivery risks. Maintain governance structures through regular customer meetings, reviews, and escalation management Lead Agile delivery practices, including sprint planning, stand-ups, retrospectives, and continuous improvement initiatives. Collaborate closely with global teams to ensure efficient delivery and operational excellence. What We´re Looking ForRequired ExperiencesMinimum 15 years of experience leading complex IT or technology projects. At least 10 years of experience within banking, financial services, core banking, lending, payments, or related financial technology environments. Proven track record of leading customer onboarding and implementation projects for financial institutions. Experience managing long-term relationships with enterprise B2B customers. Strong understanding of banking processes across consumer, SME, and corporate banking. Hands-on experience with large-scale banking transformations, migrations, or platform implementations. Demonstrated ability to manage multiple customer projects, priorities, and stakeholders simultaneously. Experience working in Agile delivery environments. Experience collaborating with distributed and offshore teams in global delivery organisations. Excellent written and verbal communication skills in English. Leadership Profile We are looking for a leader who combines strong customer focus with operational excellence. You build trust naturally, communicate confidently with senior stakeholders, and create alignment across teams and functions. You are energised by solving complex challenges, thrive in a fast-moving environment, and know how to balance strategic thinking with hands-on execution. You have a proven ability to develop people, build high-performing teams, and create a culture of accountability, collaboration, and customer success. Why Join Aura Cloud?Join a growing fintech company with an established market position and long-term customer relationships. Work with leading financial institutions across the Nordics and Europe. Play a central role in shaping the future of Customer Success within the organisation. Collaborate with highly skilled teams across product, engineering, and customer-facing functions. Be part of a company focused on sustainable growth, profitability, and long-term value creation. Language: English (required). Additional Nordic or European languages are considered an advantage, but not a qualifying factor. ApplicationDoes this opportunity sound interesting to you? Please submit your application in the form of a CV by clicking the “Apply Here” button. Applications will be reviewed on an ongoing basis, and interviews will be conducted continuously, so we encourage you to apply as soon as possible. Due to GDPR we dont accept applications through e-mail. For more information, please contact HRM’s Recruitment Consultant, Mio Emanuelsson, mio.emanuelsson@hrmab.se or Axel Stubbing, axel.stubbing@hrmab.se.

Konecta is a BPO and Contact Center company specializing in omnichannel customer experience management. We support some of the world's leading brands in delivering outstanding customer experiences through innovation and highly skilled, dynamic, and multicultural teams. We continuously invest in the training and development of our people to ensure exceptional service in one of the most important areas of any business: customer relationships. Would you like to be part of this project? Our client is one of the world's leading fashion brands, and we are looking for the best talent to join our team! 🎯 Job Responsibilities • Provide customer support via chat and email • Support stores over the phone 🧠 What We're Looking For • Good computer skills • Strong customer-oriented mindset • Excellent written and verbal communication skills • Motivation, dynamism, and a proactive attitude • Previous experience in a contact center is an advantage • Native or fluent Norwegian language skills (mandatory) • Good command of English (preferred) 💼 What We Offer • Competitive base salary + meal allowance • Performance bonus • Benefits package 🕒 Working Hours Monday to Friday | 08:00 AM – 05:00 PM 📍 Work Location On-site in Lisbon, Portugal ❓ Screening Questions • Are you currently based in the Lisbon area? • Are you available to start immediately?

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! Please Note: As we enter the summer vacation period, responses to applications will be delayed throughout July. We appreciate your patience while the team takes a well-earned break. We'll be back in full force from August! ABOUT THE ROLE Tandem Health is scaling across multiple markets, and we are looking for a Head of Customer Success to define what world-class customer success looks like at Tandem. This role is not primarily about building a traditional Customer Success team. Instead, you will set up the foundations, processes, playbooks, rhythms, and standards that enable our teams in every market to deliver an excellent customer experience. You will work closely with our Medical Operations Specialists, Product Delivery Managers, Sales, Product and leadership to ensure customers are successfully onboarded, deeply engaged, continuously supported, and able to realise clear value from Tandem throughout their journey. You will be responsible for turning Customer Success into a repeatable, high-quality discipline across Tandem - helping us retain customers, drive expansion, increase engagement, and create consistently excellent customer relationships across markets. WHAT YOU WILL DO * Define what excellent Customer Success looks like at Tandem * Rebuild the Customer Success foundations from scratch, including processes, playbooks, rituals, tools, and standards * Create a clear customer journey across onboarding, adoption, engagement, retention, expansion, and renewal readiness * Develop practical playbooks for customer onboarding, QBRs, success plans, health checks, escalation management, upsell opportunities, sales collaboration and ongoing engagement * Coach and train Medical Operations Specialists on how to deliver excellent Customer Success in their markets * Set the standards for how teams build trust, create value, manage relationships, and keep customers engaged * Help teams identify opportunities to upsell, expand, and deepen customer adoption * Create customer health frameworks that help teams spot risk, engagement gaps, and expansion opportunities early * Build rhythms for customer reviews, internal account discussions, feedback loops, and market-level performance tracking * Work with Product to ensure customer feedback is captured, structured, and translated into useful insight * Partner with Sales and Country teams to ensure a strong handover from sale to onboarding and long-term success * Evangelise Customer Success best practices across all Tandem markets WHAT YOU BRING * You have built or significantly shaped a Customer Success function at a high-growth B2B SaaS scaleup * You have created CS processes, playbooks, operating rhythms, system setup and standards from scratch * You know what great customer onboarding, adoption, retention, engagement, and expansion look like * You have experience coaching and enabling others to deliver excellent Customer Success * You are commercially sharp and understand how Customer Success drives upsell, expansion, retention, and customer happiness * You are highly structured and can turn ambiguity into clear, repeatable ways of working * You understand SaaS metrics such as adoption, churn, retention, expansion, customer health, time to value, NRR, and GRR * You are excellent at stakeholder management and can influence teams across countries and functions * You are comfortable operating across multiple markets and adapting best practices to local contexts BONUS POINTS * Experience in healthcare, healthtech, clinical software, or another regulated industry * Experience working with complex B2B customers where success depends on workflow change and behaviour change * Experience enabling non-CS teams to deliver Customer Success as part of their role * Experience building customer health scoring, QBR frameworks, onboarding journeys, and renewal processes * Experience using AI, automation, analytics, or customer intelligence tools to improve Customer Success workflows * Experience scaling Customer Success best practices across several countries or markets LOCATION We believe the best ideas happen when we’re together. This is a full-time role based in Stockholm where you will work primarily in order to collaborate, connect, and build our culture.   HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of stages: 1. Screening interview with Talent Acquisition 2. First interview with Head of Commercial Excellence 3. Second interview with our CEO 4. Working Day - Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. BENEFITS * Competitive salary & company stock options * 30 days/year of paid vacation * 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives * Generous Parental leave top-up for new parents * Private Medical Insurance to stay healthy * Mental health support through our partner Mindler * Pension program * Social and team-building activities (off-sites, after works, winter/summer parties) * An opportunity to make a real positive impact in the world of healthcare * Work with some of the best minds in AI, healthcare, and engineering. We review our benefits packages on a regular basis and might modify our benefits from time to time. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

With more than 30 years of experience in the industry, we are one of the most established recruitment and staffing agencies in southern Sweden. As a trusted specialist, we have extensive knowledge of the regional job market and business community. We combine our experience with a personal and dedicated approach, enabling us to compete successfully with the largest players in the market. We recruit managers and specialists at all levels within Engineering, Logistics, Sales, Finance, and Office Administration. Our operations cover the Skåne region and the Greater Copenhagen area, and our office is centrally located at Gustav Adolfs Torg in Malmö. German-speaking Customer Support Executive – Malmö / Lund Do you speak German and do you love a happy customer? We are currently looking for a German-speaking Customer Support Executive to join an exciting company based in the Malmö/Lund area. If you are fluent in German, passionate about delivering first-class service, and enjoy finding creative solutions to help customers, this could be your next career opportunity! You'll become part of a friendly team in a varied role, working with fun and innovative products in an international environment. Together with your team you support the German market where you help customers find the best solutions to their needs. The majority of customer interactions take place via email, where you will handle everything from straightforward questions to more advanced requests. By providing excellent guidance and identifying customer needs, you will also contribute to long-term customer relationships and the development of business opportunities. Together with the team, you will deliver a high level of customer satisfaction while contributing to the company's continued growth. If you want to join a great and friendly team that loves service and a happy customer – then this is your next job! Key responsibilities Deliver high-quality customer support via email Assist customers with questions regarding products, orders, and solutions Recommend suitable products and alternatives to create added value through upselling and cross-selling Your background Experience in customer service, customer support, or another customer-focused role Excellent written communication skills with fluency in German and English Knowledge of Swedish or additional European languages is not necessary, but considered an advantage Who you are You are a positive and proactive person who enjoys delivering outstanding customer service. You communicate confidently in writing and take pride in providing professional support. With a curious and solution-oriented mindset, you enjoy finding the best outcome for the customer while recognizing opportunities to create additional value. You thrive in a collaborative environment and appreciate working closely with colleagues from different countries and cultures. About the Position This is a full-time position with a preferred start date as soon as possible. The role is based in the Malmö area. We review applications on an ongoing basis, so we encourage you to submit your application as soon as possible via the application link. For more information about the position, please contact Karin Dahlin at Standby Workteam on +46 733 76 39 88. We look forward to your application!

AR Specialist – Group Accounts Receivable Would you like to play an important role in strengthening customer relationships, improving cash flow, and creating a smooth customer experience? In this role, you'll combine finance, customer dialogue, and business insight to help ensure that payments, processes, and partnerships work better every day. (Due to the summer holiday period, we will resume this recruitment process in the second week of August.) About the role You'll join Group Accounts Receivable in a Nordic setup where collaboration across teams and countries is part of everyday work. As an AR Specialist, you'll be a central point of contact between our customers and the business. While ensuring accurate cash application and reconciliations, you'll also work proactively with customer queries, payment behaviors, and dispute handling. This is a role where attention to detail goes hand in hand with communication and business understanding. Your day may start by allocating incoming payments and investigating discrepancies before moving into discussions with customers and internal stakeholders to resolve questions, clarify outstanding balances, or support dispute resolution. Along the way, you'll work closely with Billing, Sales, Customer Service, and Finance to help create a consistent customer experience while contributing to healthy cash flow and working capital. You'll be part of a team that values collaboration, continuous improvement, and finding smarter ways of working. Through your daily work, you'll help improve payment patterns, reduce overdue balances, and ensure reliable financial data that supports business decisions. What you'll focus on Managing cash application and allocation of incoming payments Handling customer queries, payment discrepancies, and dispute follow-up Supporting reconciliations and month-end closing activities Preparing and maintaining AR reporting and data quality Collaborating across Finance, Billing, Sales, and Customer Service to improve customer experience and cash flow The team and why GlobalConnect At GlobalConnect, you'll become part of a Nordic organization that provides critical digital infrastructure and connectivity across the region. Behind every connection is a business function helping customers, colleagues, and communities stay connected. You'll join a collaborative Accounts Receivable team within our Shared Service Center, where operational quality and customer value go hand in hand. Here, you'll work across functions and countries, gaining broad exposure to the business while helping improve processes, customer relationships, and financial performance. This is an opportunity to build experience in a business-facing finance role where your work has a visible impact on both customers and the organization. To thrive in this role, we think you need Experience within Accounts Receivable, Order-to-Cash, Finance, or Business Support Understanding of cash application, reconciliations, and AR processes Excel skills; experience with ERP systems Experience in multinational or Shared Service Center environments Experience handling customer queries and supporting dispute resolution Fluency in Swedish and English Why join us? You’ll be part of a Nordic organization within critical digital infrastructure, where finance plays a key role in enabling growth. Here, you’ll directly manage cash flow, working capital, and business performance - while helping build a more data-driven, standardized, and scalable AR function No cover letter needed – just send your CV or LinkedIn profile. Apply today and be part of our transformation journey! GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

The opportunity We are now looking for a skilled and customer-focused professional to join our HVDC Service team in Ludvika in the role Senior Service Sales Support. In this position you will step into a key role with established customer relationships and strategic responsibilities. Furthermore, you have the comprehensive responsibility of leading the tender team and effectively communicate with both internal and external stakeholders. You will be part of an exciting growth phase within Hitachi Energy where your skills and experience will be highly valued. This position is with placement in Ludvika, Sweden. HVDC technology has been transforming power transmission for over 60 years, enabling efficient long-distance electricity transport and supporting the integration of renewable energy sources. At Hitachi Energy, we are proud to help customers worldwide improve efficiency, reduce emissions, and drive sustainable energy solutions. Does this seem interesting to you? Apply today! How you’ll make an impact Engage directly with customers, including site visits, to understand operational needs and priorities as well as develop long-term service and investment plans together with customers Responsible for both a technical and commercial perspective, supported by technical, legal, tax, insurance, and commercial experts. Maintaining close collaboration within global tender core team. Support the sales team with strategic insights and proactive engagement. Coordinate internally across departments to ensure seamless service execution. Represent Hitachi Energy in customer meetings, driving alignment and satisfaction. Your background A university degree in engineering, business, or a related field. Extensive experience in technical sales, service delivery, and customer relationship management—related to the energy sector. Proven ability to manage and grow customer accounts, with a strong focus on strategic planning and solution development. Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders. Experience working in cross-functional environments and managing complex projects. Structured, proactive, and results-driven approach to work. Fluent in English, both written and spoken; additional languages are a plus. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More about us We are looking for a new team member to join us and we are interested to learn more about you and what you can contribute with! Recruiting Manager Jonny Gustavsson jonny.p.gustavsson@hitachienergy.com, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Ledarna: Frank Hollstedt, +46 107-38 70 43; Unionen: Fredrik Holmgren, +46 107-38 21 85. All other questions can be directed to Talent Acquisition Partner Christian Falevik, Christian.falevik@hitachienergy.com.

The Opportunity We're currently looking for a Customer Engagement Advisor. Someone to join our Customer Experience Team in order to help deliver seamless, premium customer experiences throughout the entire customer journey. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. This position is located at Polestar Sales Unit office in Gothenburg, Sweden. The Responsibilities In this role you will represent Polestar by delivering outstanding customer support and guiding customers through inquiries, product details, and online processes. You’ll manage communications across phone, email, and chat, resolve issues promptly, log interactions in CRM systems, and handle complaints professionally. Staying updated on products and meeting performance targets are key to ensuring a seamless customer experience. Responsibilities include: * Building and maintaining friendly professional relationships with customers * Take ownership of the Customer Enquiry – First contact Resolution * Handle incoming, Product, Service and Support calls ensuring identification and verification processes are adhered * Receive and respond to customer emails/cases and chats through to resolution and accordance with agreed Customer Relationship Management (CRM) process, system and data requirements * Make outbound follow up calls * Provide Customers with product information from Product manuals * Support Customers through the customer buying process via Online interactions/navigations on the Polestar Customer Portals and Systems * Logging all Customers contacts and required information on Customer CRM and other required systems * Complaint handling, including resolving and logging of complaints and escalating to appropriate teams * Achieve Key Performance Indicators (KPIs) to meet Service Level Agreements (SLA´s) * Use agreed company methodology and processes to ensure full internal and customer audit trail and compliance is maintained * Keep up to date with Product Knowledge and Policy changes via Product Briefing, Knowledge Management System and attendance at Training The Ideal Candidate To be a great fit for this role, we are searching for you to bring a positive attitude, strong problem-solving abilities, and a genuine focus on creating great experiences for customers. You should be adaptable and quick to learn, comfortable navigating digital tools, and confident in handling different situations with professionalism. A collaborative mindset, curiosity about technology and cars, and the ability to stay organized while managing multiple tasks will help you succeed in this position. Further on, we are searching for you with: * Excellent listening and communication skills * Excellent oral and written communication skills in English and Swedish * Technical platform skills * Enthusiastic and flexible approach with the ability to work as part of a team * Good IT and computer skills (Software/Technology) * Industrial Knowledge: Cars and Technology * Previous automotive experience Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment. The Process If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.

Arbetsbeskrivning Be the Central Connector in our Global Supply Chain Are you ready to help build a global customer service function from the ground up? We are seeking driven Customer Service Coordinators to join Stora Enso in Skutskär (just south of Gävle). As part of a new strategic initiative within Biomaterials, you will have the unique opportunity to deliver customer experience excellence. This is an unique opportunity for those looking to combine operational excellence with the chance to shape future global workflows. Be part of a nature positive future In this role, you are a central connector — the link between our customers and our internal teams. You’ll take ownership of the entire order cycle: from customer contact to delivery and invoicing, as well as key components of the broader customer experience. You’ll work with colleagues across the globe, while being part of a supportive, collaborative local team where ideas are welcomed, teamwork is strong, and continuous improvement is part of daily life. It’s an environment that encourages your development, values your expertise, and gives you the space to grow — professionally and personally. You will be based in our office in Skutskär, working in Biomaterials Supply Chain & Customer Service function and reporting to the Director of Customer Service. This role requires onsite presence in Skutskär. Who are we looking for? We are looking for someone who thrives in a fast‑paced environment, values structure and takes the lead in coordinating multiple parties. You are communicative, meticulous, and naturally skilled at building strong customer relationships. Ability to thrive in a multicultural environment/context. You bring drive, commitment, and a positive attitude toward growth — and you genuinely enjoy working with others. As a true team player, you collaborate seamlessly across functions, support colleagues, and contribute to a culture where everyone achieve and succeeds together. You have a background in customer service, logistics, or supply chain planning. As a professional, you are curious, solution-oriented with a strong internal drive. You thrive in a fast-paced, international environment and take full ownership of both results and safety. We also encourage a mindset focused on minimizing waste and optimizing value creation in all aspects of our operations. How to Apply Stora Enso is partnering with Randstad for this recruitment. This is a permanent position where you will be employed directly by Stora Enso. Important Information: ● For any questions regarding the position or the process, please contact Amanda Lindström. ● Please submit your CV and optional cover letter in English via this link no later than August 23rd, 2026. We review applications on a rolling basis and the position may be filled before the deadline, so don't hesitate to send in your application today. ● All applications and inquiries are handled by Randstad to ensure an efficient process for all candidates What we offer By joining us, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. With our values in Stora Enso, “Lead and Do what’s right”, we expect high performance, speed and agility in every part of our organization. Safety and wellbeing are our top priority every day. We inspire you to lead your growth and to set the ambition high. Both Randstad and Stora Enso value the full spectrum of expertise in the labor market. We welcome all applicants and are committed to fostering diversity. Ansvarsområden ●   End-to-End Order Management: Manage the full cycle from receipt to delivery with high precision ●   Compliance & Documentation: Ensure accurate shipping documents, customs filings, and invoicing ●   Proactive Communication: Act as a primary link between customers and internal stakeholders to resolve operational challenges ●   Process Optimization: Share customer insights and drive continuous improvements to enhance global workflows ●   Cross-Functional Collaboration: Support colleagues and contribute to a positive, collaborative work environment Kvalifikationer ●   Bachelor’s degree in Industrial Engineering, Logistics, Supply Chain, Economics, or equivalent experience ●   Fluent in Swedish and English ●   Background in customer service, logistics, or supply chain planning ●   Performance-driven with a focus on continuous improvement ●   Structured and data-driven with a strong sense of ownership Om företaget HK - Stora Enso AB Welcome to work in the renewable materials company! The Biomaterials Business Area foundation is built on pulp, with the aim of becoming customers’ first choice in selected grades. To unlock the full potential of a tree the division also leverages all fractions to create innovative biobased solutions, that replace fossil-based and other non-renewable materials. The forest is at the heart of Stora Enso and we believe that everything made from fossil-based materials today can be made from a tree tomorrow. We are the leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. Stora Enso had approximately 19,000 employees at the end of 2024. The Group sales in 2024 were EUR 9 billion, with an adjusted EBIT of EUR 598 million. Stora Enso shares are listed at the Helsinki (STEAV, STERV) and Stockholm (STE A, STE R) stock exchanges. In addition, the shares are traded on OTC Markets (OTCQX) in the USA as ADRs and ordinary shares (SEOAY, SEOFF, SEOJF). We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.