Search results for "Customer Service Management"

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   As Technical Service Delivery Manager in our Managed Services Operations team, you are the single point of contact for a portfolio of around nine enterprise clients spanning different service levels and technology stacks. You own the customer service desk, keep client systems healthy and secure, and coordinate the teams that deliver against our service commitments. You combine hands-on operational work with the coordination and reporting that keeps clients confident in our service. You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting (a plus)  Key Responsibilities Service Desk and Ticket Management * Manage the customer service desk (Jira) for all incoming client tickets * Triage and prioritise tickets, distinguishing operational tasks from development work * Assign development tickets to the correct delivery team per client and follow up to resolution * Resolve operational requests directly, including password resets, access provisioning, firewall rule changes, and WAF configuration * Respond to client questions and keep tickets moving against agreed response times Monitoring and Incident Response * Monitor uptime across client websites and APIs (Pingdom) and manage alert routing (Opsgenie) * Act as first responder for incidents, coordinating investigation and escalation for P1 events * Coordinate with GSC India for 24x7 L1 support, briefing the nearshore team and handling escalations System Maintenance * Perform biweekly system patching for client servers hosted on virtualised infrastructure * Coordinate maintenance windows with clients and verify service health after changes * Document maintenance activity through change tickets Compliance and Reporting * Run monthly software lifecycle and end-of-life reviews across client technology stacks * Review newly published security vulnerabilities (CVEs) and notify project managers of relevant risks * Generate monthly SLA performance reports for client review meetings Documentation * Maintain client documentation, runbooks, and meeting notes in Confluence * Keep onboarding and operational documentation current as clients and environments change * Support onboarding of new clients into managed services     MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Experience in IT service management, service delivery, or technical operations, ideally in an agency or managed services context * Strong working knowledge of service desk tooling (Jira / Jira Service Management) and ITIL-aligned processes (incident, problem, change) * Familiarity with web hosting environments, cloud platforms (Azure), and monitoring tooling * A practical, hands-on mindset: comfortable resolving access, firewall, and WAF requests yourself, and knowing when to escalate * Clear communication and the ability to be the dependable point of contact for both clients and internal teams * Organised and proactive, able to balance daily reactive work with recurring monthly and biweekly responsibilities * Experience coordinating with nearshore or offshore support teams is an advantage NICE TO HAVE QUALIFICATIONS   * Experience administering Jira Service Management (workflows, queues, automation, permissions) * Exposure to enterprise CMS and DXP platforms such as Adobe Experience Manager, Sitecore, or Contentful * Background in firewall and WAF configuration If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.  COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   * Private health insurance We hope you will never need it, but nevertheless, we offer private health insurance to all our employees. * Education program We never stop learning, that’s why we offer our employees an educational program with training and certification. * Wellbeing program We all deserve to live a healthy and well-balanced life. It's not an option, it's a necessity! * Free beverages Enjoy free coffee, drinks, and snacks at work, or join one of our famous company dinners. * Events We enjoy spending time together, not only at work. Ski trips, carting, laser-tag, wine tasting, picnics, cooking classes… you name it – we’ve done it! There are plenty of cool events to join and to get to know your colleagues. * Competitive conditions Besides a competitive salary and 24 days of vacation, you will join annual company events with the whole team. * Challenging projects Ready for a challenge? We guarantee you'll find challenging projects at Valtech! * Cool colleagues What's the most important thing in a job? Cool colleagues with whom you spent most of the time during the week. We have a lot of them! * Honest feedback Honesty, openness and respect are among our core values. We encourage an open feedback culture in order to build trust and grow together.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud! We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Frigoscandia AB

Vi söker dig som får en kick av att ge kunden det lilla extra när det kommer till service och som vill växa och utvecklas tillsammans med oss. Du reagerar och agerar snabbt och rationellt när situationer uppstår, har förmågan att se lösningar utanför boxen och delar gärna med dig av tankar och idéer till arbetsgruppen. Vi utgår från våra kärnvärden – vi tar ansvar, spelar för laget och vill mer. Vi erbjuder digVi erbjuder möjligheten till personlig utveckling på Frigoscandia AB. Dessutom får du chansen att jobba med fantastiska och kloka kollegor. Vår verksamhet är i en förändringsfas vilket innebär att det finns möjlighet till egna initiativ och utvecklingsmöjligheter. Som anställd hos Frigoscandia AB erbjuder vi dig en marknadsmässig lön, friskvårds bidrag samt förmånliga rabatter hos bland annat träningsanläggningar och hotell. Om rollen För att lyckas i rollen trivs du i en arbetsmiljö där tempot stundtals är högt och där arbetsuppgifterna varierar. Du har förmågan att prioritera, arbeta strukturerat och behålla ett professionellt och positivt bemötande även när flera ärenden behöver hanteras samtidigt. Du är stresstålig, lösningsorienterad och ser förändringar som en naturlig del av vardagen. Vi ser gärna att du har erfarenhet av arbete inom logistik, transport eller kundservice och är van vid att fungera som spindeln i nätet mellan flera parter. Du trivs med att samordna, följa upp och säkerställa att information hanteras korrekt och effektivt. Utbildning inom exempelvis Service Management, logistik eller transport är meriterande. Huvudsakliga arbetsuppgifter Dokumentera/hantera ärenden i vårt CRM-system. (ärendehanteringssystem) Följa upp ärenden och säkerställa att kunden får återkoppling. Hantera inkommande samtal. Bevaka, hantera och stänga avvikelser. Lägga manuella bokningar, justera eventuella ändringar. Gods sökning med hjälp av system och manuellt Följa upp upprepande fel, hitta grundorsak till problemet för att hitta lösningar eller ta det vidare till ansvarig funktion. Ta action på ovbokat och omärkt gods på sina terminaler, så att det hanteras och lämnar terminalerna. Kvalifikationer Då rollen innebär ett dagligt arbete i flera olika system är god datavana en viktig förutsättning. Du känner dig trygg med att arbeta digitalt, har lätt för att sätta dig in i nya system och kan snabbt bli självgående i våra verksamhets- och ärendehanteringssystem. Erfarenhet av CRM-system eller liknande administrativa system är meriterande. De flesta kund dialoger sker på svenska, men vi har även en stor del kommunikation på engelska. Därför ser vi gärna att du kan uttrycka dig väl i tal och skrift på båda språken. För att trivas i rollen tror vi att du har ett genuint intresse för service och kvalitativa logistik- och transportprocesser. Du är en fena på service och har en positiv grundinställning. För att lösa de utmaningar som uppstår i tjänsten krävs nyfikenhet, analytisk förmåga, uthållighet och en vilja att ta egna initiativ. Du har lätt för och uppskattar att samarbeta med andra, samtidigt som du tar ansvar för dina arbetsuppgifter och driver dem framåt. Du förstår vikten av att våra tjänster håller hög kvalitet och att säkerhet alltid är en självklar del av vårt arbete. Övrig information Tjänsten är placerad i Jordbro och vi tror på, att det bästa upplägget är en mix av att ses på kontoret och de positiva effekterna som det ger men att där även finns möjlighet att kunna arbeta hemma för att få ihop livs pusslet. Vi har kollektivavtal med Unionen för tjänstemän. Förutom dina tidigare kvalifikationer sätter vi stort värde på dina personliga egenskaperna som du kan bidra med till gruppen. Ansökan Sista ansökningsdag är 31 juli 2026, men vi arbetar med löpande urval. Skicka därför in din ansökan så snart som möjligt, då tjänsten kan komma att tillsättas innan sista ansökningsdag. Tjänsten är en tillsvidareanställning med sex månaders provanställning. Tillträde sker omgående eller enligt överenskommelse. Har du frågor om tjänsten är du välkommen att kontakta rekryterande chef Karl Petersson på karl.petersson@frigoscandia.com. Har du frågor om rekryteringsprocessen är du välkommen att kontakta HR Jennie Pihl på jennie.pihl@frigoscandia.com. Varmt välkommen med din ansökan! Frigoscandia är specialister på tempererad livsmedelslogistik och har 75 års erfarenhet av transport och lagring av kylda och frysta livsmedel. Som marknadsledare i Norden levererar vi hållbara logistiklösningar till hela livsmedelskedjan, från producenter och grossister till butiker, restauranger och storhushåll m.fl. Vi erbjuder smarta och flexibla logistiktjänster som är enkla att hantera och vi utvecklas ständigt i takt med ny teknik inom fordon, lagring och informationssystem. I Sverige har vi 12 lager och 24 terminaler (egna och genom partners) och i december 2024 flyttade vi vårt huvudkontor och största lager till en ny modern anläggning i Hyllinge utanför Helsingborg. Vi är numera en del av den globala logistikkoncernen Dachser som satsar stort på tempererad livsmedelslogistik i Norden genom Frigoscandia. Vår omsättning 2024 uppgick till 3,2 miljarder SEK och vi har drygt 1 100 anställda. Läs mer om oss på www.frigoscandia.com Frigoscandia vill vara en säker och därför alkohol- och drogfri arbetsplats. Du som söker jobb hos oss ska därför känna till att vi på sina ställen genomför slumpvisa alkohol- och drogtester på alla anställda, kollektiva som tjänstemän. Vid nyanställning kan vi även komma att begära utdrag från belastningsregistret.

Minnovation International AB

🌟About the Role: We are looking for an Aftersales Executive for one of our clients to ensure every customer's experience continues well beyond the point of purchase. You will be the key link between the customer and our service teams — handling requests, resolving issues, and building the long-term relationships that drive loyalty and repeat business in EV domain. 🎯Key Responsibilities: ▸ Manage customer service requests, complaints, and aftersales enquiries in a timely and professional manner. ▸ Coordinate with service, technical, and support teams to ensure swift and effective resolution. ▸ Follow up with customers post-service to confirm satisfaction and identify any further needs. ▸ Maintain accurate service records, warranty documentation, and activity reports. ▸ Support warranty claims, scheduled maintenance bookings, and renewal processes specific to EV ownership. ▸ Educate customers on charging best practices, software updates, and ongoing vehicle care. Requirements: ▸ Experience in customer service, aftersales, or service coordination role, automotive or EV experience preferred. ▸ Strong communication and problem-solving skills with a calm, solutions-focused approach. ▸ Ability to manage multiple customer interactions efficiently without compromising quality. ▸ Familiarity with EV technology, charging infrastructure, and ownership considerations is a strong advantage. ▸ Proficiency in CRM tools and service management systems preferred. In case you have any question, please feel free to reach out to shivangi@minnovation.se

Quattro Bemanning & Rekrytering AB

Beskrivning Vår klient i Sverige söker en erfaren ServiceNow Business Analyst/Utvecklare med specialisering inom Customer Service Management (CSM). Rollen passar dig som har djup teknisk kunskap i ServiceNow och arkitektur, samtidigt som du trivs med verksamhetsnära uppgifter och nära samarbete med olika intressenter. Som del av teamet får du möjlighet att bidra till utvecklingen av en plattform som används av tusentals medarbetare, och att skapa verkligt värde genom effektiva och användarvänliga lösningar. Arbetsuppgifter I rollen kommer du att arbeta nära verksamheten och våra kravställare för att förstå deras behov och omsätta dessa i ServiceNow-lösningar. Du utvecklar och förvaltar CSM-modulen med fokus på att skapa värdefulla och enkla interaktioner för medarbetare. Arbetet innefattar även att driva automatisering av flöden och processer, delta i workshops och dialoger med verksamhet eller kund samt bidra med teknisk expertis inom förvaltning, felsökning och incidenthantering. Du får möjlighet att samarbeta med utvecklare, Business Analysts, Service Managers och Arkitekter i ett dynamiskt och högpresterande team. Kvalifikationer Analytisk och nyfiken med passion för teknik, som kan hantera både detaljer och helheter Relevant akademisk utbildning eller motsvarande erfarenhet Erfarenhet av utveckling i ServiceNow, särskilt inom CSM Goda kunskaper i JavaScript Erfarenhet av att utveckla och automatisera flöden och processer i ServiceNow Förmåga att hålla workshops och föra dialog med verksamhet eller kund Kunskap inom förvaltning, felsökning och incidenthantering Kunskap i arkitektur Meriterande kvalifikationer Erfarenhet av arbete i agila team Tidigare erfarenhet från stora organisationer eller komplexa ServiceNow-miljöer Villkor Tjänsten är på heltid (40 timmar per vecka, 8 timmar per dag) på plats hos vår klent i Göteborg. Uppdraget är tidsbegränsat och sträcker sig från 25 februari 2026 till 31 oktober 2026. Om du är redo att ta dig an en roll där du kan kombinera teknisk utveckling med verksamhetsnära arbete och bidra till att skapa effektiva och användarvänliga lösningar, tveka inte att ansöka. Vår klient rekryterar kontinuerligt och ser fram emot din ansökan. Notera: Vi hanterar endast ansökningar som skickas in via vår karriärsida. Vänligen registrera din ansökan där för att säkerställa att den tas emot och behandlas korrekt.

Polestar

The opportunity We are currently looking for a Aftersales Lead which internally will be called Customer Service Lead. This person will be a key member of Polestar`s Customer Service Operations team where you will serve as a primary point of contact for workshops and external partners, where you will ensure smooth communication and collaboration, be responsible for coordinating service operations, addressing queries and providing support to workshops and partners to maintain a high service standard. Your role will involve managing service processes, ensuring timely resolution of issues and aligning workshop and partner activities with Polestar`s operational goals. This role will be a important part of building strong relationships with our partners, and to contribute to efficient delivery of high-quality services and customer satisfaction. This position is located at Polestar Norway HQ in Fornebu, Oslo. This role will mainly work onsite to really connect with your department and be able to better collaborate with the rest of our Polestar team. With this new position our Customer Service team will grow from one to two people where both will report directly to our Head of Customer Experience. Frequent business travel to our service and retail partners is an integral part of this role, and will be required on a regular basis. The responsibilities In this role, you will be expected to drive aftersales performance, service quality and sustainable business growth across the network. As member of the Customer Service department in Norway you will be an important part of developing performance across the network as well as internally within the department. See below for a more thorough breakdown of the various tasks and areas you will be responsible for: * Drive aftersales performance, service quality, and sustainable growth across Polestar’s service network. * Support service partners in solving operational and technical challenges while maximizing customer retention and revenue. * Analyze key aftersales KPIs and translate insights into actions that improve profitability and service performance. * Lead continuous improvement initiatives that optimize operations and enhance customer experience. * Deliver strategic service market projects and build strong partner relationships to grow revenue, loyalty, and network performance. The ideal candidate To succeed in this role, and at Polestar In general, there are a few characteristics you will need to have. Curiosity. Flexibility. Tenacity. You will also need to have the ability to take initiative, build long-term relationships and have an eye for possible improvements and growth opportunities in a dynamic environment. You are driven by taking ownership, responsibility, optimalisation and collaboration. It is preferable that the candidate also has a strong analytical sense as well as having a strategic mindset to transform insights into initiatives. In addition, you will need the following qualifications: * Solid experience within automotive aftersales, service network operations, or customer service management. * Relevant degree in Business, Finance, Engineering, or equivalent professional experience. * Experience from the Polestar Service Network is considered a strong advantage. * Demonstrated ability to lead cross-functional projects and drive business and service improvements. * Strong data analysis capabilities with a track record of turning customer and operational insights into measurable results. The process If you find the position interesting and the above description matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.

SEKROND AB

SEKROND AB provides services in the form of Technology Consulting and Outsourcing, Management Consulting, Product development and other similar activities in ICT, Telecommunications, Financial, Renewable/Non-renewable Energy spheres as well as Sales, marketing and maintenance of ICT software and hardware to clients. For our expansion drive to Europe and Asia,we are hiring energetic and solution driven candidates for the following positions: Market Research/Business Analysts Sales and Marketing Assistants Purchasing and Logistics assistants Project Managers/Digital Transformation Managers Customer Service Personnel Qualifications and Expertise Desired Bachelor or Master Degree in Business,Social Sciences,Logistics, Transport management or relevant education or work experience. Good knowledge of IT processes and service management. Proficiency in driving cost optimizations and efficiencies for procured services, streamlining sourcing/procurement processes, demand management and inventory management with ERP systems (e.g. SAP). Proficiency in commercial negotiations with partners/suppliers, review of commercial agreements/SLAs, project management and management of RFIs/RFQs. Proficiency in purchasing strategies, Import/Export compliance reporting, customer and market research, supplier selection and screening using QDCFTSR (Quality, Delivery, Cost, Features, Technology, Sustainability, Risk Management, and Relationship objectives) and EU legal frameworks such as Supply Chain Due Diligence Act (LkSG), CBAM, CSDDD and other global requirements for ESG Compliance. Good communication skills in English and Swedish. Mandarin skills would be an added advantage. For Customer Service Personnel - Good negotiation skills in Spanish or French or German and 1 Nordic Language (Swedish, Danish and Norwegian) Strong Business acumen and interest in Data analytics using AI / Machine Learning techniques. Experience in Logistics and Supply Chain or equivalent training. Team player. Working knowledge of ITILv3 lifecycle methodology. For Project Managers - PMP, PRINCE2, Agile PM or Certified Scrum Certification or equivalent training is desired. Also working knowledge of Agile Software Development is desired. Kindly send your resumes to info@sekrond.com. Kindly quote SEKROICT2026-Business as reference in the applications. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * Our borderless, global framework, which enables seamless collaboration    THE ROLE     We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand.  This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations.  The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes.  This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives.   We are looking for a senior architect with experience assessing complex enterprise environments and designing modern, scalable technology ecosystems.  You will lead technical discovery activities, analyze application and integration landscapes, evaluate current-state architecture maturity, and define target-state architecture recommendations. Working closely with business and technology stakeholders, you will connect servicing processes with the systems, integrations, APIs, and data models that support them.  Experience in the following areas will help you succeed in this role:  * Enterprise and solution architecture  * Application and integration architecture  * Legacy modernization  * Aftersales and service operations  * Workshop facilitation and stakeholder engagement  * Translating business requirements into technical architecture decisions  The ideal candidate has worked in industries where products are composed of multiple components or serialized parts, such as automotive, watches, jewelry, manufacturing equipment, medical devices, or similar environments. They understand the unique servicing challenges associated with repairable products, including component traceability, service history, warranty management, and repair logistics.  They should also be comfortable navigating large, globally distributed technology landscapes consisting of legacy platforms, regional variations, and complex integration dependencies.  You should be equally comfortable reviewing integration diagrams and API strategies, facilitating architecture workshops, and presenting recommendations to senior business and technology leaders.  Role responsibilities Technical Discovery & Current-State Assessment  * Assess the existing technology landscape supporting aftersales and servicing operations.  * Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.  * Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.  * Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.  * Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.  * Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.  * Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.  Architecture Gap Analysis  * Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.  * Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.  * Assess integration patterns, data ownership, master data challenges, and system interoperability.  * Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.  * Produce structured architecture findings, risks, recommendations, and gap assessments.  Future-State Architecture & Platform Strategy  * Define the future-state target architecture supporting global aftersales capabilities.  * Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.  * Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.  * Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.  * Establish integration, API, and data architecture principles to guide future implementation initiatives.  Roadmap & Transformation Planning  * Define phased modernization and migration strategies for the future-state landscape.  * Identify opportunities for legacy rationalization and platform consolidation.  * Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.  * Create architecture roadmaps aligned with enterprise standards and strategic technology direction. Stakeholder Engagement  * Facilitate architecture workshops with engineering, product, operations, and business teams.  * Build alignment around architecture principles, target-state recommendations, and technology priorities.  * Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.  * Produce high-quality architecture artifacts and executive-ready deliverables.  * Communicate complex technical concepts clearly to both technical and non-technical audiences.    MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Ability to work within EST business hours and collaborate effectively with North American teams.  * Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.  * Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.  * Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.  * Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.  * Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.  * Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.  * Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.  * Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.  * Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.  * Experience assessing and modernizing legacy environments and complex integration landscapes.  * Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.  * Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.  * Strong workshop facilitation, stakeholder management, and communication skills.  * Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.  * Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.    NICE TO HAVE QUALIFICATIONS   * Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.  * Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.  * Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.  * Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.  * Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.  * Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.  * Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.  * Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.  * Previous consulting experience leading discovery, assessment, and architecture-definition engagements.  * Experience operating within global organizations requiring scalable, multi-region technology strategies.  If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    THE BENEFITS   This is a full time position based in Toronto, Canada. The offered salary range is $150,000-180,000 CAD annually, depending on experience and location.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Valtech

Pourquoi Valtech ? Nous sommes l’entreprise d’innovation par l’expérience, partenaire de confiance des marques les plus reconnues au monde. Pour nos collaborateurs, nous offrons des opportunités de développement, une culture fondée sur des valeurs, une carrière internationale et la possibilité de façonner l’avenir de l’expérience client.  OPPORTUNITÉ  À Valtech, vous trouverez un environnement propice à l’apprentissage continu, à l’impact concret et à la croissance professionnelle. Que vous développiez de nouvelles solutions digitales, remettiez en question les idées reçues ou construisiez la prochaine génération d’expériences client, votre travail contribuera à transformer les secteurs d'activité.  Nous sommes fiers de:  * Notre travail et l'innovation que nous encourageons  * Nos valeurs : « share, dare, care »  * Une culture d'entreprise qui favorise la créativité, la diversité et l'autonomie  * Notre structure mondiale sans frontières, qui permet une collaboration fluide    RÔLE    Nous recherchons un(e) Architecte Technique expérimenté(e) pour piloter l'évaluation technique et la définition de l'architecture d'une initiative mondiale de transformation des services après-vente pour une grande marque premium de produits de consommation. Cette mission vise à comprendre le paysage technologique actuel des activités de service, à évaluer la maturité de l'architecture existante, à identifier les lacunes techniques et opérationnelles, puis à définir un écosystème cible permettant des opérations après-vente évolutives, connectées et centrées sur le client. Le candidat idéal combine une solide expertise en architecture avec une expérience acquise dans des domaines d'activité orientés services tels que la réparation, la gestion des garanties, la maintenance, les retours, la restauration ou les services sur site. Vous devez être à l'aise pour évaluer des environnements applicatifs complexes, des écosystèmes d'intégration et des flux de données, tout en collaborant avec les parties prenantes métier afin de comprendre comment les technologies soutiennent les processus opérationnels. Ce poste jouera un rôle clé dans la définition de la vision architecturale, de la feuille de route technologique et de la stratégie de plateforme qui soutiendront les futures initiatives de transformation. Nous recherchons un(e) architecte senior ayant une expérience avérée dans l'évaluation d'environnements d'entreprise complexes et la conception d'écosystèmes technologiques modernes et évolutifs. Vous piloterez les activités de découverte technique, analyserez les paysages applicatifs et d'intégration, évaluerez la maturité de l'architecture existante et formulerez des recommandations pour l'architecture cible. En étroite collaboration avec les équipes métier et technologiques, vous ferez le lien entre les processus de service et les systèmes, intégrations, API et modèles de données qui les soutiennent. Une expérience dans les domaines suivants constituera un véritable atout pour réussir dans ce rôle : * Architecture d'entreprise et architecture de solutions * Architecture applicative et architecture d'intégration * Modernisation des systèmes legacy * Services après-vente et opérations de service * Animation d'ateliers et gestion des parties prenantes * Traduction des besoins métier en décisions d'architecture technique Le candidat idéal a évolué dans des secteurs où les produits sont constitués de multiples composants ou de pièces sérialisées, tels que l'automobile, l'horlogerie, la joaillerie, les équipements industriels, les dispositifs médicaux ou des environnements similaires. Il comprend les défis spécifiques liés à la maintenance et à la réparation de produits réparables, notamment la traçabilité des composants, l'historique des interventions, la gestion des garanties et la logistique des réparations. Il ou elle doit également être à l'aise dans des environnements technologiques internationaux de grande envergure, composés de plateformes historiques (legacy), de variantes régionales et de dépendances d'intégration complexes. Vous devez être tout aussi à l'aise pour analyser des schémas d'intégration et des stratégies d'API, animer des ateliers d'architecture que pour présenter des recommandations à des dirigeants métier et technologiques de haut niveau.   Responsabilités du poste    DÉCOUVERTE TECHNIQUE ET ÉVALUATION DE L'ARCHITECTURE EXISTANTE * Évaluer le paysage technologique actuel soutenant les opérations de service après-vente et de maintenance. * Analyser le portefeuille applicatif, incluant les systèmes ERP, CRM, OMS (Order Management System), les solutions de gestion des services, de gestion des réparations, les outils de workflow ainsi que les plateformes legacy. * Documenter les interactions de bout en bout entre les systèmes tout au long des parcours de service, notamment la prise en charge des réparations, le diagnostic, l'exécution des interventions, la logistique, les communications clients et les processus financiers. * Cartographier les intégrations, les API, les traitements par lots (batch), les composants middleware et les flux de données au sein de l'écosystème. * Évaluer la manière dont les produits, les composants, l'historique des interventions, les informations de garantie et les événements de réparation sont représentés dans les différents systèmes et modèles de données. * Analyser les exigences de traçabilité des produits sérialisés, des pièces de rechange et des activités de réparation tout au long du cycle de vie des opérations de service. * Réaliser des revues d'architecture afin d'évaluer la scalabilité, la résilience, la maintenabilité, la sécurité et la capacité de support opérationnel des solutions existantes.     ANALYSE DES ÉCARTS D'ARCHITECTURE * Évaluer la maturité de l'architecture existante au regard des bonnes pratiques en architecture d'entreprise et des modèles d'architecture des plateformes numériques modernes. * Identifier les goulets d'étranglement architecturaux, la dette technique, les contraintes liées aux systèmes legacy ainsi que les opportunités de modernisation. * Évaluer les modèles d'intégration, la répartition de la propriété des données, les enjeux liés aux données de référence (Master Data) et l'interopérabilité entre les systèmes. * Analyser l'utilisation des plateformes, les difficultés d'adoption, les problèmes de qualité des données ainsi que les contournements opérationnels mis en place en raison des limitations technologiques. * Produire une analyse structurée mettant en évidence les constats d'architecture, les risques, les recommandations et les écarts identifiés.     ARCHITECTURE CIBLE ET STRATÉGIE DE PLATEFORME * Définir l'architecture cible (future-state) permettant de soutenir les capacités globales des services après-vente. * Élaborer des vues d'architecture conceptuelles et logiques couvrant les applications, les intégrations, les services, les API, les données et les processus opérationnels. * Recommander des modèles d'architecture permettant de proposer des parcours de service omnicanaux, une visibilité en temps réel, une transparence accrue pour les clients et une meilleure évolutivité des opérations. * Piloter ou accompagner les activités structurées d'évaluation des plateformes, notamment l'analyse des besoins, les études de fit-gap, le benchmark des éditeurs, l'évaluation des preuves de concept (Proof of Concept - PoC) et la recommandation des solutions de plateforme les plus adaptées à l'architecture cible. * Définir les principes d'architecture d'intégration, d'architecture API et d'architecture des données afin d'orienter les futures initiatives de mise en œuvre.     FEUILLE DE ROUTE ET PLANIFICATION DE LA TRANSFORMATION * Définir des stratégies de modernisation et de migration par étapes pour atteindre l'architecture cible. * Identifier les opportunités de rationalisation des systèmes legacy et de consolidation des plateformes. * Élaborer des recommandations de séquencement de la mise en œuvre, en conciliant la valeur métier, la complexité technique et les risques liés à la livraison. * Concevoir des feuilles de route d'architecture alignées sur les standards de l'entreprise et les orientations stratégiques en matière de technologies.     COLLABORATION AVEC LES PARTIES PRENANTES * Animer des ateliers d'architecture réunissant les équipes d'ingénierie, produit, opérations et métiers. * Fédérer les parties prenantes autour des principes d'architecture, des recommandations relatives à l'architecture cible et des priorités technologiques. * Présenter les constats, analyses et recommandations aux architectes d'entreprise, aux responsables technologiques et aux dirigeants. * Produire des livrables d'architecture de haute qualité ainsi que des supports adaptés aux instances de direction. * Communiquer des concepts techniques complexes de manière claire et accessible, auprès d'interlocuteurs aussi bien techniques que non techniques.     QUALIFICATIONS REQUISES  Afin d’être éligible à ce poste, vous devez posséder les qualifications essentielles suivantes:    * Capacité à travailler selon les horaires de la côte Est des États-Unis (EST) et à collaborer efficacement avec des équipes basées en Amérique du Nord. * Disponibilité pour des déplacements ponctuels afin de participer à des ateliers sur site, à des réunions avec les parties prenantes, à des visites de boutiques et à des évaluations de centres de service. * Expérience confirmée en tant qu'Architecte d'entreprise (Enterprise Architect), Architecte de solutions (Solution Architect), Architecte technique (Technical Architect) ou Architecte applicatif (Application Architect) dans des environnements d'entreprise complexes. * Expérience significative dans les domaines du service après-vente, des opérations de réparation, de la gestion des garanties, des services sur site (Field Service), de la restauration, de la maintenance ou d'autres environnements orientés services. * Expérience dans la réalisation d'évaluations d'architecture, de missions de découverte technique, d'analyses de l'existant (current-state), d'évaluations de maturité et d'analyses des écarts (gap analysis). * Solide expérience dans la définition d'architectures cibles, de stratégies de modernisation et de feuilles de route de transformation technologique. * Expérience dans des secteurs où les produits sont constitués de multiples composants ou de pièces sérialisées, tels que l'automobile, l'horlogerie, la joaillerie, les équipements industriels, les dispositifs médicaux, l'aéronautique ou d'autres industries à forte composante de service. * Expérience au sein d'environnements technologiques internationaux de grande envergure, caractérisés par des systèmes legacy, des variantes de processus selon les régions et des paysages applicatifs fragmentés. * Excellente compréhension des écosystèmes applicatifs d'entreprise, notamment des solutions ERP, CRM, OMS (Order Management System), de gestion des services, de gestion des réparations et des plateformes legacy. * Solides connaissances des API, des modèles d'intégration, des middleware, des architectures orientées événements (event-driven), de la modélisation des données et des systèmes distribués. * Expérience dans l'évaluation et la modernisation d'environnements legacy ainsi que de paysages d'intégration complexes. * Expérience démontrée dans la réalisation d'analyses des écarts d'architecture et l'élaboration de recommandations de transformation concrètes et exploitables. * Expérience démontrée dans l'évaluation et la sélection de plateformes technologiques au travers d'analyses fit-gap structurées, d'évaluations d'éditeurs et de méthodologies de scoring des solutions. * Excellentes compétences en animation d'ateliers, en gestion des parties prenantes et en communication. * Capacité à interagir aussi bien avec des interlocuteurs techniques que métiers et à traduire les besoins opérationnels en solutions d'architecture. * Excellentes qualités de communication, avec la capacité de vulgariser des sujets techniques complexes auprès de publics variés.     QUALIFICATIONS SOUHAITÉES    * Expérience dans le pilotage de programmes de transformation des services après-vente, des opérations de réparation, de la gestion des garanties, des retours, de la maintenance ou des services sur site (Field Service). * Expérience dans les secteurs du luxe, de l'horlogerie, de la joaillerie, de l'automobile, de l'industrie manufacturière, des dispositifs médicaux, de l'aéronautique ou d'autres industries gérant des produits complexes, réparables et nécessitant la traçabilité des composants. * Expérience dans l'évaluation et la sélection de plateformes de gestion des services, de gestion des réparations, de gestion des garanties ou de solutions technologiques dédiées au service après-vente. * Maîtrise de solutions telles que Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service ou de plateformes équivalentes. * Expérience des architectures MACH, des architectures composables, des microservices, des architectures orientées événements (event-driven) et des plateformes API-first. * Connaissance des architectures cloud natives et des technologies associées, notamment Kubernetes et les plateformes de streaming d'événements. * Bonne compréhension des écosystèmes de service client, de CRM, du clienteling, des expériences omnicanales et des solutions offrant une visibilité de bout en bout sur les opérations de service. * Expérience des dispositifs de gouvernance d'architecture, des comités de revue d'architecture (Architecture Review Boards), des comités de pilotage de l'architecture (Architecture Steering Committees) et des cadres de gouvernance de la décision d'entreprise. * Expérience en cabinet de conseil, avec la conduite de missions de découverte, d'évaluation et de définition d'architectures. * Expérience au sein d'organisations internationales nécessitant la définition de stratégies technologiques évolutives et déployées sur plusieurs régions.   Si vous ne possédez pas toutes les qualifications mentionnées ou si vous avez des lacunes dans votre parcours, nous vous encourageons à postuler. À Valtech, nous reconnaissons la richesse des talents et valorisons la pluralité des perspectives ainsi que la soif d’apprendre.    BÉNÉFICES ET AVANTAGES    Il s’agit d’un poste en à temps plein. Valtech offre un programme d’avantages sociaux complet, en vigueur après trois mois de service continu : * Un régime d’assurance complet, avec la possibilité de choisir le module qui répond le mieux à vos besoins — Or, Argent ou Bronze. Selon le module sélectionné, l’employeur peut contribuer jusqu’à 80 % de votre couverture. Ce régime comprend des assurances invalidité de courte et de longue durée. * Dialogue via Sun Life vous donne accès à des services de soins de santé virtuels, vous permettant de consulter un professionnel de la santé pour des urgences, des renouvellements d’ordonnance, et plus encore. Vous avez également accès au Programme d’aide aux employés et à leur famille, ainsi qu’à un programme complet de soutien en santé mentale. * Un Compte de dépenses personnel de $500, pouvant être utilisé pour des remboursements de soins de santé, des abonnements au gym, des passes de transport en commun, des fournitures de bureau ou des contributions à votre REER par l’intermédiaire de Valtech. * Un régime de retraite dans lequel Valtech égalera 100% de vos contributions à votre REER par l’entremise d’un Régime de participation différée aux bénéfices (RPDB), jusqu’à un maximum de 4 %. Vous pouvez commencer à cotiser à votre REER immédiatement, et au RPDB après 3 mois. L’acquisition des droits du RPDB est complétée après 24 mois de service. * L’accès à un programme de vacances flexibles selon la politique de Valtech pour soutenir votre équilibre travail-vie personnelle, comprenant 5 jours disponibles pendant votre période de probation et un montant au prorata pour le reste de l’année. * Un remboursement de technologie personnelle — $30/mois offert à chaque employé dès le premier jour. * Nous fermons durant les vacances d’hiver et offrons des horaires flexibles tout au long de l’année, afin que vous puissiez profiter des après-midi ensoleillées du vendredi — pourvu que vos heures hebdomadaires soient complétées.

VOLVO BUSINESS SERVICES AKTIEBOLAG

Company description: "Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Job description:What you will doAs a Professional Solution Consultant – Microsoft Dynamics 365 CRM, you will be part of a global team. Collaborating with Business Stakeholders, Solution Architects, Product Owners, and Developers in designing and implementing the Case Management Platform for the Volvo Group. You will work in an environment focused on cross-functionality, inclusion, value creation, and innovation, promoting agile ways of working across the organization. The position will be located in Gothenburg where you will work. Your Responsibilities  Lead and participate in requirement-gathering workshops with business stakeholders. Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions. Configure and customize Customer Service components such as Cases, Queues, SLAs, Entitlements, Routing, and Knowledge Base. Leverage Power Platform capabilities (Power Apps, Power Automate, Power BI, Dataverse) to extend CRM functionality. Design and oversee Azure integrations using Logic Apps, Service Bus, Function Apps, and API Management. Work closely with Solution Architects and Technical Teams to ensure scalability, performance, and compliance with enterprise architecture. Prepare functional design documents, configuration guides, and end-user training materials. Support testing, UAT, deployment, and post-implementation stabilization activities. Drive continuous improvement through governance, best practices, and process optimization. Foster collaboration and knowledge sharing across teams and geographies.    Who are you?You are an experienced Microsoft Dynamics 365 CRM professional with strong solution consulting skills and a deep understanding of Customer Service processes. You combine functional expertise with technical awareness and are passionate about delivering value-driven CRM solutions. As a person, you are self-motivated, analytical problem-solver with a customer-focused mindset. You are effective at communicating with business and technical stakeholders at all levels. You are a team player who thrives in a global, agile environment where you are committed to quality, scalability, and continuous improvement.  Required Competencies Experience: 8+ years overall IT experience, with 5+ years in Dynamics 365 Customer Service solution consulting and delivery. Functional Expertise: Deep knowledge of D365 CE Customer Service (Case Management, SLAs, Entitlements, Knowledge Base, Omnichannel). Preferred Domain Knowledge: Experience working with Manufacturing industry processes and exposure to other Dynamics 365 CE modules such as Sales, Field Service, or Marketing. Power Platform: Proficiency in Power Apps (Canvas/Model-driven), Power Automate, Dataverse, Power Pages and Power BI. Integration & Technical Knowledge: Familiarity with Azure components (Logic Apps, Service Bus, Function Apps, API Management) and CRM integration patterns. Delivery Skills: Proven track record in requirement gathering, functional design, configuration, testing, and go-live support. Soft Skills: Excellent communication, presentation, and stakeholder management skills. Ways of Working: Exposure to Agile / DevOps delivery models and change management practices.    Qualifications Bachelor’s degree in computer science, Information Systems, or a related field. Microsoft Certifications preferred:  MB-230: Dynamics 365 Customer Service Functional Consultant PL-200 / PL-400 / AZ-204 / AZ-900    Ready for the next move? If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you. If you have any questions about the position, please contact:   Dominika Lukaszewicz, Chapter Lead MS Dynamics CRM, dominika.lukaszewicz@volvo.com   Last application date: 20th of August.   Please note: Due to summer vacations, the recruitment process may take a little longer than usual. We will review applications continuously from week 33 and get back to you as soon as possible. Thank you for your patience and understanding. We value your data privacy and therefore do not accept applications via mail.   In some countries and for specific positions within Volvo Group DTO, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.   We value your data privacy and therefore do not accept applications via mail.

Tigerofsweden

Tiger of Sweden is currently looking for a Store Manager for our Outlet store in Wertheim Village in Wertheim. Are you looking for a new challenge within high-end fashion retail and do you thrive in a premium and sales-oriented environment? Are you ambitious and want to be part of a team of professional colleagues, in a growing Scandinavian fashion brand? As a Store Manager at Tiger of Sweden, you are passionate about the craftsmanship of Retail business, fashion, and great service. You have the ability to inspire our employees and customers by being a role model and creating an in-store experience above expectations, every day. The role includes, but is not limited to; * Responsibility for daily operations, which includes planning and structuring according to sales, stock, cost-efficiency, campaigns, and staffing. * Responsibility for the commercial success of the store including working towards KPIs, following up on sales figures, as well as identifying ways to maximize results. * Being a visible leader who is “on the floor” for daily operations and delivers the highest level of customer service and management in the store. * Responsibility for all store employees which includes recruiting, introducing, motivating, coaching, and cultivating individual development. * Make sure the store is efficiently and effectively scheduled and staffed, having a well-working team with the right competence and attitude, every day. * Secure that product presentation and Visual Merchandise guidelines are correctly executed. * Be an ambassador for Tiger of Sweden every day, keeping in mind the Brand Guidelines. As a leader, you are inspiring, competitive, and determined. You strive to be a role model in your everyday work. As a person, you are energetic, forceful, and a creator of a good atmosphere. Sales are your passion and you are driven by making a difference, taking responsibility, and reaching high results together with your dedicated team of sales associates. About you * You have strong people management skills and are experienced in developing employees, motivating your team towards reaching daily sales targets, and achieving company goals. * You have at least 3 years of sales experience within fashion and a focus on exceptional customer service. * You are business-minded, hardworking, and an ambitious leader, triggered by delivering great results, with a passion for sales. * You are able to work under pressure and handle competing priorities. * You are a team player who values good relationships and communicate honestly, directly, and clearly with employees, managers, and colleagues. * You are an accustomed user of Microsoft Office and adapt to new systems easily. * You are fluent in English, fluency in additional languages is favored. * Having experience with suiting and tailoring is appreciated but not required. Tiger of Sweden offers you the opportunity to work with a global fashion brand in a creative and expansive phase. The possibilities for the right candidate to develop and grow within the role are wide-reaching. The position is full-time for a 12 months contract and you will be located at Wertheim Village in Wertheim. Is this the position for you? Don’t hesitate to apply, we look forward to hearing from you! Tiger of Sweden stands against any form of discrimination and strives to be an inclusive brand and workplace. We welcome applications from all individuals, regardless of gender, sexual orientation, religion, ethnicity, race, or disability, and recruitment is purely based on skills and experience.

Telenor Sverige Aktiebolag

Letar du efter en arbetsplats för framtiden? Hos oss är karriären din. Här får du möjlighet att styra den i riktningen du dröm mer om och samtidigt vara delaktig i tekniska innovationer som idag knappt ens finns i fantasin. Innovationer som vi vet kommer rita om kartan för hur vi kommunicerar med varandra och lever våra uppkopplade liv i framtiden. Letar du efter en arbetsplats där du får vara med och bidra till det viktigaste som finns – relationerna människor emellan? Välkommen till oss på Telenor. Nu letar vi efter dig som vill bli Performance Manager i vårt team Customer Service Partner Operations. Teamet som du blir en del av består av specialister som ansvarar Telenors kundservice som hanteras av vår partner, med personal i Kalmar, Cypern och Grekland. Så kommer du göra skillnad med oss Som Performance Manager är du en nyckelspelare som säkerställer förutsättningar för att vår kundservicepartner att leverera på mål inom försäljning, kundnöjdhet, lojalitet och servicekvalitet. I rollen analyserar du och följer upp resultat, utmanar trender och identifierar behov av förändring. Du driver både förbättringar själv, såväl som gemensamt med partner. Vid prioriterade lanseringar och utvecklingsbehov leder du även insatser och ansvarar för att de genomförs. Rollen kräver regelbunden närvaro i Kalmar, där du är en viktig informell ledare som samarbetar nära partnerns ledare och nyckelpersoner, samt gentemot kollegor inom Telenors affärsenhet i Stockholm. Du får möjligheten till att bidra till att bygga en stark, kundfokuserad kultur med högt medarbetarengagemang. Dina insatser är avgörande för att våra kunder ska få en trygg och bekymmersfri upplevelse. Är du den vi söker? Vi behöver dig som är på tårna! Vi söker dig som har en genuin vilja att lära och utvecklas så att vi kan möta kunders ständigt föränderliga behov – idag och imorgon. Vi tror på potential – det viktigaste är din drivkraft, anpassningsförmåga och nyfikenhet. Du är resultatorienterad och använder data för att nå affärsmål. Vidare är du en relationsinriktad person som är bra på att bygga starka samarbeten, från teamen och ledarna på golvet till intressenter inom Telenor, med förmågan att balansera olika behov och perspektiv. Du har ett genuint intresse för att utveckla människor och en passion för att skapa vinnande team. Erfarenhet från snabbrörliga miljöer är en fördel, liksom egenskaper som flexibilitet, prestigelöshet och en positiv inställning. Om du dessutom är förändringsbenägen och gillar att driva utveckling – då kan du vara den vi söker! Krav: Minst 2 år erfarenhet inom försäljning, kundservice och/eller affärsutveckling God samarbetsförmåga och flexibilitet i en miljö med högt tempo Förmåga att analysera resultat och arbeta datadrivet Affärsförståelse och förmåga att omsätta insikter till resultat God kommunikationsförmåga på svenska och engelska Meriterande erfarenhet: Erfarenhet av att bygga och utveckla säljteam eller försäljningsfunktioner Ledarerfarenhet Högskoleexamen inom relevant område Vårt löfte till dig Vi är bättre tillsammans. Hos oss möts du av en familjär och inkluderande kultur, en stark gemensam värdegrund och ett ledarskap som ger dig frihet och handlingskraft. Vi tror på att ge varandra förtroende och frihet att agera och fatta beslut, samtidigt som vi är där för varandra i med- och motgångar. Vi stöttar relationer och samhällen. Telenor är ett samhällsbärande företag och här får ditt arbete ett större syfte. Vi skapar värde för miljoner människor varje dag och har ett kundnära förhållningssätt där mänskliga relationer står i centrum. Vi ger plats för livet. Arbeta hemifrån två dagar i veckan om du vill, så länge dina arbetsuppgifter gör det möjligt. Resten av tiden skapar vi magi tillsammans på kontoret. Ledarskap baserat på tillit och flexibla arbetstider hjälper dig att balansera jobbet och livet. Vi finns där genom livets alla faser och erbjuder trygghetspaket i form av bl.a. kollektivavtal, tjänstepension, friskvårdsbidrag och möjlighet att skräddarsy försäkringslösningar som passar just dig, för ditt behov här och nu. Vi bjuder in till en spännande karriärresa. Din utveckling står i centrum och hos oss är lärande en del av kulturen. Vi avsätter 40 timmar om året för att du ska kunna fördjupa dig, utforska nya områden och växa i din roll. Genom Telenor Academy och andra lärandeinitiativ får du verktygen och friheten att forma din egen karriär. När du vill vidare väntar möjligheter i hela Norden. Sök till oss idag Vill du ta ditt nästa steg i karriären med oss? Vi ser fram emot din ansökan! Vi träffar kandidater löpande så hör av dig redan idag. Om du har frågor och vill veta mer är du välkommen att kontakta rekryterande ledare Henrik Engman på henrik.engman@telenor.se. Vi kan tyvärr inte ta emot ansökan via mejl. Bra att känna till Vi går snart på semester och kommer därför att återuppta processen samt gå igenom urvalet när vi är tillbaka i mitten av augusti. Tack för din förståelse och hoppas du får en fin sommar!

Randstad AB

Arbetsbeskrivning Be the Central Connector in our Global Supply Chain Are you ready to help build a global customer service function from the ground up? We are seeking driven Customer Service Coordinators to join Stora Enso in Skutskär (just south of Gävle). As part of a new strategic initiative within Biomaterials, you will have the unique opportunity to deliver customer experience excellence. This is an unique opportunity for those looking to combine operational excellence with the chance to shape future global workflows. Be part of a nature positive future In this role, you are a central connector — the link between our customers and our internal teams. You’ll take ownership of the entire order cycle: from customer contact to delivery and invoicing, as well as key components of the broader customer experience. You’ll work with colleagues across the globe, while being part of a supportive, collaborative local team where ideas are welcomed, teamwork is strong, and continuous improvement is part of daily life. It’s an environment that encourages your development, values your expertise, and gives you the space to grow — professionally and personally. You will be based in our office in Skutskär, working in Biomaterials Supply Chain & Customer Service function and reporting to the Director of Customer Service. This role requires onsite presence in Skutskär. Who are we looking for? We are looking for someone who thrives in a fast‑paced environment, values structure and takes the lead in coordinating multiple parties. You are communicative, meticulous, and naturally skilled at building strong customer relationships. Ability to thrive in a multicultural environment/context. You bring drive, commitment, and a positive attitude toward growth — and you genuinely enjoy working with others. As a true team player, you collaborate seamlessly across functions, support colleagues, and contribute to a culture where everyone achieve and succeeds together. You have a background in customer service, logistics, or supply chain planning. As a professional, you are curious, solution-oriented with a strong internal drive. You thrive in a fast-paced, international environment and take full ownership of both results and safety. We also encourage a mindset focused on minimizing waste and optimizing value creation in all aspects of our operations. How to Apply Stora Enso is partnering with Randstad for this recruitment. This is a permanent position where you will be employed directly by Stora Enso. Important Information: ● For any questions regarding the position or the process, please contact Amanda Lindström. ● Please submit your CV and optional cover letter in English via this link no later than August 23rd, 2026. We review applications on a rolling basis and the position may be filled before the deadline, so don't hesitate to send in your application today. ● All applications and inquiries are handled by Randstad to ensure an efficient process for all candidates What we offer By joining us, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. With our values in Stora Enso, “Lead and Do what’s right”, we expect high performance, speed and agility in every part of our organization. Safety and wellbeing are our top priority every day. We inspire you to lead your growth and to set the ambition high. Both Randstad and Stora Enso value the full spectrum of expertise in the labor market. We welcome all applicants and are committed to fostering diversity. Ansvarsområden ●   End-to-End Order Management: Manage the full cycle from receipt to delivery with high precision ●   Compliance & Documentation: Ensure accurate shipping documents, customs filings, and invoicing ●   Proactive Communication: Act as a primary link between customers and internal stakeholders to resolve operational challenges ●   Process Optimization: Share customer insights and drive continuous improvements to enhance global workflows ●   Cross-Functional Collaboration: Support colleagues and contribute to a positive, collaborative work environment Kvalifikationer ●   Bachelor’s degree in Industrial Engineering, Logistics, Supply Chain, Economics, or equivalent experience ●   Fluent in Swedish and English ●   Background in customer service, logistics, or supply chain planning ●   Performance-driven with a focus on continuous improvement ●   Structured and data-driven with a strong sense of ownership Om företaget HK - Stora Enso AB Welcome to work in the renewable materials company! The Biomaterials Business Area foundation is built on pulp, with the aim of becoming customers’ first choice in selected grades. To unlock the full potential of a tree the division also leverages all fractions to create innovative biobased solutions, that replace fossil-based and other non-renewable materials. The forest is at the heart of Stora Enso and we believe that everything made from fossil-based materials today can be made from a tree tomorrow. We are the leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. Stora Enso had approximately 19,000 employees at the end of 2024. The Group sales in 2024 were EUR 9 billion, with an adjusted EBIT of EUR 598 million. Stora Enso shares are listed at the Helsinki (STEAV, STERV) and Stockholm (STE A, STE R) stock exchanges. In addition, the shares are traded on OTC Markets (OTCQX) in the USA as ADRs and ordinary shares (SEOAY, SEOFF, SEOJF). We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

Jobs Europe AB

Konecta is a BPO and Contact Center company specializing in omnichannel customer experience management. We support some of the world's leading brands in delivering outstanding customer experiences through innovation and highly skilled, dynamic, and multicultural teams. We continuously invest in the training and development of our people to ensure exceptional service in one of the most important areas of any business: customer relationships. Would you like to be part of this project? Our client is one of the world's leading fashion brands, and we are looking for the best talent to join our team! 🎯 Job Responsibilities • Provide customer support via chat and email • Support stores over the phone 🧠 What We're Looking For • Good computer skills • Strong customer-oriented mindset • Excellent written and verbal communication skills • Motivation, dynamism, and a proactive attitude • Previous experience in a contact center is an advantage • Native or fluent Norwegian language skills (mandatory) • Good command of English (preferred) 💼 What We Offer • Competitive base salary + meal allowance • Performance bonus • Benefits package 🕒 Working Hours Monday to Friday | 08:00 AM – 05:00 PM 📍 Work Location On-site in Lisbon, Portugal ❓ Screening Questions • Are you currently based in the Lisbon area? • Are you available to start immediately?

BSH Home Appliances AB

We are looking for a new Field and Service support Manager. You will be responsible for the Repair Service delivered by BSH technicians in the Field and Service planning/Dispatching for the Field support team. Your Tasks: Define and implement the Repair Service strategy in your team, creating a harmonized Repair Service organization that operates and is monitored consistently. Lead and manage Field technicians. With full responsibility for staff and cost control Lead and manage Field support team, With full responsibility for staff and cost control Oversee day-to-day management and monitoring of Repair Service KPIs and performance metrics, including Waiting Time, NPS, productivity, Cross-selling activities, turnover, and profitability. Data & KPI driven management. Proactively respond to network needs to ensure continuity of service and optimal resource utilization, collaborating closely with other customer service departments, retailers, and sales colleagues. Develop the repair service business with an entrepreneurial mindset to increase revenue for BSH and provide outstanding repair service for the brands. Promote an innovative mindset within the team to identify new products, services, partnerships, processes, and approaches. Actively seek to optimize processes - people and systems, to reduce complexity and costs. Stay updated on market developments to ensure timely implementation of new legislation and requirements for Repair Service and end consumers. Regularly report, analyze, and visualize performance data. Meet legal and business-related guidelines and requirements (e.g., audits, contracts, organizational documentation, and consumer surveys). Your Profile: Proven leadership capability, especially in remote team management; Both operational and administrative teams, Or natural leadership in existing role. High standards with a motivating approach to people. And create winning teams. Excellent analytical and process skills. Focus on efficiency improvements, results, and quality; ability to create ideas and solutions. Innovative and entrepreneurial mindset. Extensive experience in the white goods repair or similar industry. Fluent in English; knowledge of a Nordic language is advantageous. Senior high school education; a university degree is preferable. High social skills enabling you to build honest and respectful relationships, communicate productively, and build trust.   Join BSH: Where Innovation Meets a Great Work Environment! Are you looking for an exciting opportunity to grow your career in a dynamic and supportive workplace? At BSH, we are dedicated to fostering a culture of collaboration, creativity, and well-being. Here’s what you can expect when you join our team: Modern Office Space: Work in our brand-new, beautifully designed office located in the vibrant Solna Business Park. Enjoy a comfortable and inspiring environment that enhances productivity and creativity. Flexible Hybrid Working: Experience the perfect work-life balance with our hybrid working model. We promote a flexible schedule with a requirement of just three days in the office per week. Inclusive Culture: Become part of a fantastic team that values diversity and inclusivity. Our positive work culture encourages collaboration and innovation, making BSH a great place to grow both personally and professionally. Employee Discounts: Enjoy personal discounts on our high-quality products, allowing you to experience firsthand the excellence we strive for at BSH. Health Care Contribution: Your well-being is our priority. We offer a health care contribution to support your health and wellness needs.   Your Job Conditions: The role will be based in our office in Solna, Sweden and requires occasional travel. APPLICATION: If you have any questions about the position, please feel free to contact Conny Karlsson mailto:conny.karlsson@bshg.com Head of Field Service Northern Europe. Assessments of candidates and interviews will be conducted during the application period. We look forward to hearing from you!

Avincis Aviation Sweden AB

Location: Frösön Employment Type: Temporary position with the possibility of permanent employment We’re looking for a proactive and service-minded IT Desk Agent to join our IT team. In this role, you'll provide first-line IT support to end users, resolve technical issues, and help ensure stable and efficient IT services. You’ll work closely with internal IT teams and external service providers to maintain day-to-day operations, support users across the Nordic region, and contribute to the continuous improvement of our IT services. What You’ll Do As a IT Desk Agent, you will: Provide first-line IT support via phone, email, and the IT service management system. Handle support requests in Swedish and English. Log, prioritize, and manage incidents and service requests, ensuring accurate documentation. Resolve technical issues or escalate them to the appropriate support teams,following up to ensure timely resolution. Deliver a high level of customer service while building a good understanding of users' needs and the IT environment. Work closely with internal IT teams and external service providers to ensure effective service delivery. Support local IT infrastructure and assist with service transitions when required. Maintain accurate records in the Configuration Management Database (CMDB) and assist with software asset and licence management. Contribute to improving support processes and service quality. Travel occasionally to support users and IT operations at other locations. What We’re Looking For We’re looking for someone who enjoys solving problems, communicating with users, and working in a collaborative IT environment. You have: Vocational training in IT or a related field. ITIL Foundation certification. Fluency in Swedish and English, both written and spoken. 1–3 years of experience in an IT Service Desk, Helpdesk, or Technical Support role. Experience working with IT Service Management (ITSM) tools such as Jira Service Management, ServiceNow, or similar platforms. Good understanding of ITIL-based incident and request management processes. Experience troubleshooting hardware, software, and basic networking issues. A valid Category B driving licence. The ability to understand and communicate in Norwegian, Danish, or Finnish is considered an advantage. Experience administering Microsoft 365 services, including Microsoft Entra ID, Intune, and Exchange Online, is considered an advantage. Personal Qualities We’re looking for someone who: Delivers professional and customer-focused support. Communicates clearly with both technical and non-technical users. Takes initiative and approaches problems in a structured way. Is organised and pays attention to detail. Works well with colleagues and external partners. Why Join Us? You’ll become part of a collaborative IT team where your work has a direct impact on employees’ daily experience. We offer a supportive environment that values continuous learning, teamwork, and professional development, giving you opportunities to grow your technical skills while helping shape and improve our IT services. If you’re passionate about technology, enjoy helping people, and want to be part of a dynamic IT support team, we’ll love to hear from you. About Avincis Avincis is one of the world’s leading operators in emergency aviation services and the largest in Europe. We operate more than 180 bases across Spain, Portugal, Italy, Norway, Sweden, Denmark, Finland, Greece, Mozambique, and Chile. Our fleet consists of approximately 205 aircraft — 165 helicopters and 40 fixed-wing aircraft — used in critical missions every day. We save lives, protect communities, and support essential services, from air ambulance and search & rescue to wildfire suppression and government operations. With over 3,000 employees across Europe, we combine the precision and speed of aviation with a strong sense of purpose: making a difference when it truly matters. Come and join Avincis and help keep air ambulance services safe and efficient across the Nordic region!

Semicon Service Nordic AB

Job Description Our client is seeking a multilingual Global Service Desk Consultant to provide high-quality IT support services to users across a global environment. The role involves delivering remote technical assistance through phone, web chat, and remote support tools while ensuring excellent customer service and adherence to established service standards. The successful candidate will contribute to operational excellence by resolving technical issues, supporting end users, improving service processes, and assisting with complex troubleshooting activities. This position requires strong technical expertise within the Microsoft ecosystem, excellent communication skills, and the ability to work effectively in a fast-paced international support environment. Key Responsibilities Deliver first-line and advanced technical support to users through telephone, chat platforms, and remote assistance tools. Manage and resolve support tickets within agreed service levels and quality standards. Follow established ITIL practices, including Incident Management, Request Fulfillment, and Problem Management processes. Serve as an escalation point for technical issues within the Global Service Desk and assist in resolving complex cases. Perform detailed troubleshooting and root-cause analysis to restore services efficiently. Contribute to continuous service improvement initiatives and support shift-left strategies to enhance operational efficiency. Maintain clear communication with users and stakeholders to ensure a positive support experience. Monitor support activities and recommend improvements to tools, workflows, and support processes. Assist with user account administration, permissions management, and system access requests. Support hardware, software, networking, and business application-related incidents. Experience Required Experience working within an IT Service Desk, Help Desk, or Technical Support environment. Proven experience supporting users in a global or multinational organization. Hands-on experience troubleshooting Microsoft-based technologies and enterprise applications. Experience handling escalated technical incidents independently. Familiarity with IT service management frameworks and ticketing systems. Estimated Experience Requirement: 3–5+ years of relevant IT Support or Service Desk experience. Educational Requirements Diploma, Bachelor's degree, or equivalent qualification in Information Technology, Computer Science, Information Systems, or a related field. ITIL Foundation certification is highly desirable. Required Skills Technical Support & Troubleshooting Advanced Troubleshooting Technical Support Remote Assistance Tools Hardware and Device Support Incident Resolution Root Cause Analysis Microsoft Technologies Windows 10 & Windows 11 Microsoft 365 (O365) Microsoft Teams OneDrive Microsoft Exchange Active Directory Azure AD / Entra ID Infrastructure & Networking VPN Support DNS Troubleshooting Network Connectivity Analysis Endpoint Management Intune SCCM Service Management Tools ServiceNow ITSM Platforms SLA Management ITIL Framework Business Applications SAP (User-Level Knowledge) Language Requirements The following languages are mandatory: Swedish – Proficient (Written and Spoken) English – Proficient (Written and Spoken) Spanish – Proficient (Written and Spoken) Candidates must be comfortable supporting users and communicating professionally in all three languages. Personal Attributes Strong sense of ownership and accountability. Excellent analytical and problem-solving capabilities. Ability to remain effective in high-volume and time-sensitive environments. Well-organized and structured approach to daily tasks. Strong interpersonal and stakeholder communication skills. Proactive team player with a customer-focused mindset. Ability to work independently while contributing positively to team objectives. Work Arrangement Initial period will be primarily on-site in Lund, Sweden. Limited remote work may be permitted after onboarding, subject to business requirements and client approval. Job Mode Primarily On-site (Up to 25% Remote after onboarding and subject to approval) Application Method: Interested candidates can apply by sending their profile to hr@semiconservicenordic.com