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Search Report & Insights
Found 27 ads across Sweden matching keyword "customer enquiry", sorted by relevance.
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Customer Engagement Advisor
Polestar•Göteborg
The Opportunity We're currently looking for a Customer Engagement Advisor. Someone to join our Customer Experience Team in order to help deliver seamless, premium customer experiences throughout the entire customer journey. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. This position is located at Polestar Sales Unit office in Gothenburg, Sweden. The Responsibilities In this role you will represent Polestar by delivering outstanding customer support and guiding customers through inquiries, product details, and online processes. You’ll manage communications across phone, email, and chat, resolve issues promptly, log interactions in CRM systems, and handle complaints professionally. Staying updated on products and meeting performance targets are key to ensuring a seamless customer experience. Responsibilities include: * Building and maintaining friendly professional relationships with customers * Take ownership of the Customer Enquiry – First contact Resolution * Handle incoming, Product, Service and Support calls ensuring identification and verification processes are adhered * Receive and respond to customer emails/cases and chats through to resolution and accordance with agreed Customer Relationship Management (CRM) process, system and data requirements * Make outbound follow up calls * Provide Customers with product information from Product manuals * Support Customers through the customer buying process via Online interactions/navigations on the Polestar Customer Portals and Systems * Logging all Customers contacts and required information on Customer CRM and other required systems * Complaint handling, including resolving and logging of complaints and escalating to appropriate teams * Achieve Key Performance Indicators (KPIs) to meet Service Level Agreements (SLA´s) * Use agreed company methodology and processes to ensure full internal and customer audit trail and compliance is maintained * Keep up to date with Product Knowledge and Policy changes via Product Briefing, Knowledge Management System and attendance at Training The Ideal Candidate To be a great fit for this role, we are searching for you to bring a positive attitude, strong problem-solving abilities, and a genuine focus on creating great experiences for customers. You should be adaptable and quick to learn, comfortable navigating digital tools, and confident in handling different situations with professionalism. A collaborative mindset, curiosity about technology and cars, and the ability to stay organized while managing multiple tasks will help you succeed in this position. Further on, we are searching for you with: * Excellent listening and communication skills * Excellent oral and written communication skills in English and Swedish * Technical platform skills * Enthusiastic and flexible approach with the ability to work as part of a team * Good IT and computer skills (Software/Technology) * Industrial Knowledge: Cars and Technology * Previous automotive experience Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment. The Process If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.
Deadline: Aug 16Posted: Jul 1
Kundtjänstpersonal
Kundrådgivare
Jobbusters AB•Jönköping
Din nya roll Vill du arbeta i en roll där du får kombinera service, problemlösning och kunddialog i ett högt tempo? Nu söker vi en Kundrådgivare till ett kundcenter inom energibranschen i Jönköping. Här får du en varierad vardag med många kontaktytor och möjlighet att göra verklig skillnad för kunder – varje dag. Du kommer arbeta i en verksamhet med högt inflöde där du behöver vara trygg i kunddialog, strukturerad i ditt arbetssätt och trivas med att hantera flera ärenden parallellt. Rollen passar dig som är serviceminded, proaktiv och har en naturligt rådgivande och säljande approach. Exempel på arbetsuppgifter: - Ta emot och hantera kundärenden via telefon, mejl, chatt och webb - Ge rådgivning och support kopplat till energitjänster och nyttigheter - Administrera och följa upp kundärenden i olika system - Arbeta med relationsbyggande dialog och bearbetning av befintliga kunder - Säkerställa hög kvalitet, servicegrad och effektiv problemlösning - Hantera ärenden med krav på sekretess och säkerhetsmedvetenhet Företagspresentation Du kommer arbeta hos en etablerad aktör inom energisektorn med en viktig samhällsfunktion och stort fokus på kundservice, trygg leverans och framtidens hållbara lösningar. Kundcentret är en central del av verksamheten och har en avgörande roll i att skapa nöjda kunder genom professionell rådgivning och snabb support. Bra att känna till Uppdragets omfattning: Heltid (39 tim/vecka) Anställningsform: Tidsbegränsad anställning som konsult via JobBusters. Arbetsmodell: På plats i Jönköping Lön: Enligt överenskommelse Start: 02-mar-2026 Slut: 31-maj-2026, med möjlighet till förlängning Sista ansökningsdag: Vi genomför löpande urval I din ansökan: Säkerställ att det tydligt framgår att du är kvalificerad utefter kundens önskade kvalifikationer. För att bli framgångsrik i denna roll behöver du Minst 1 års erfarenhet av kundservice eller rådgivande kundkontakt via telefon, mejl, chatt eller liknande kanaler Minst 1 års erfarenhet av support inom energibranschen Erfarenhet av att ha arbetat med säkerhetsklassade uppdrag Erfarenhet av arbete inom offentlig sektor God datorvana och erfarenhet av att arbeta i flera system samtidigt God kommunikativ förmåga i tal och skrift på svenska Förmåga att arbeta strukturerat och hantera flera ärenden parallellt Vi erbjuder Trygg anställning med kollektivavtal, försäkringar och tjänstepension Friskvårdsbidrag samt personalrabatter och erbjudanden via Benifex (ex. inom hälsa, fritid, transport och sjukvård) Flexpension och tillgång till Lifeplan pensionstjänst Extra ersättning vid föräldraledighet Företagshälsovård Långsiktiga uppdrag och personlig kontakt med din konsultchef Möjlighet att bygga värdefull erfarenhet, nätverk och framtida utveckling Välkommen med din ansökan Vi går igenom ansökningarna löpande. Då processerna i konsultvärlden ofta går snabbt kan tjänsten tillsättas innan sista ansökningsdatum – vänta därför inte med att skicka in din ansökan! Du behöver inte skriva ett personligt brev utan i stället ber vi dig svara på urvalsfrågorna i samband med ansökan.
Deadline: Aug 5Posted: Feb 6
ProblemlösningEnergibranschenKundärenden
Admissions Coordinator
STIFTELSEN STOCKHOLM INTERNATIONAL SCHOOL•Stockholm
Reports to: Advancement Director Purpose: The Admissions Coordinator plays a key role in creating an outstanding first impression of Stockholm International School. As the primary point of contact for many prospective families, the Admissions Coordinator provides a welcoming, responsive and professional admissions experience, guiding families from initial enquiry through to enrolment. Working closely with colleagues across the school, the role coordinates the day-to-day admissions process, ensuring enquiries and applications are managed efficiently, accurately and with exceptional attention to detail. The Admissions Coordinator contributes to the school's enrolment objectives by delivering a consistently high standard of customer service while maintaining accurate admissions records and supporting the smooth operation of the admissions function. Key areas of responsibility Family experience Act as the primary point of contact for assigned prospective families throughout the admissions process. Build positive, professional relationships with families, providing timely, accurate and personalised support. Conduct school tours and present the school in a warm, engaging and professional manner. Respond to enquiries promptly and ensure every interaction reflects the school's values and commitment to exceptional service. Admissions coordination Coordinate enquiries and applications from initial enquiry through to enrolment. Ensure applications are complete and all required documentation has been received. Coordinate admissions assessments and liaise with relevant academic colleagues throughout the review process. Communicate admissions decisions and next steps to families following established school procedures. Support enrolment activities to ensure a smooth transition for new students and their families. Admissions systems and administration Maintain accurate and up-to-date records within the school's admissions and CRM systems. Ensure applicant information is complete, accurate and maintained to a high standard. Prepare routine admissions documentation and correspondence. Prepare and issue admissions, enrolment and student documentation, including enrolment confirmations, transcripts, certificates and other official documentation, ensuring accuracy and timely delivery. Contribute to the effective administration of the admissions function. Collaboration Work collaboratively with colleagues across the school to ensure an excellent experience for prospective and newly enrolled families. Support admissions events and other enrolment-related activities as required. Contribute positively to the continuous improvement of admissions processes and the overall family experience. Person specification Personal qualities The successful candidate will demonstrate: A genuine passion for delivering exceptional customer service. Excellent interpersonal skills and the ability to build trust quickly. Outstanding listening skills, empathy and cultural sensitivity. Excellent judgement, professionalism and discretion. High levels of integrity and respect for confidentiality. Strong organisational skills and excellent attention to detail. Confidence in managing multiple priorities while maintaining accuracy. A collaborative and positive approach to working with colleagues. A willingness to learn, embrace change and continuously improve. Skills and experience Experience in a customer-facing role where excellent service has been a priority. Excellent written and spoken English. Strong digital literacy and confidence using databases and CRM systems and Google Workspace or similar suite. Excellent administrative and organisational skills. Ability to manage competing priorities in a fast-paced environment. Experience within education or admissions would be advantageous but is not essential. Success in this role Families consistently receive a welcoming, professional and responsive admissions experience. Accurate and timely management of enquiries and applications. Strong collaboration with colleagues across the school. High standards of data quality and administrative accuracy. A positive contribution to the continuous improvement of the admissions function. Other duties The Admissions Coordinator may be required to undertake other duties that are reasonably consistent with the nature and level of the role. The post holder will occasionally be required to support events or activities outside normal office hours. Additional duties as well as working outside of office hours should be authorised by the Advancement Director. At Stockholm International School we are committed to protecting children. Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All applicants will therefore be required to undergo appropriate child protection screening. Included in the recruitment process will be a local and national police check as well as a mandatory police background check from the last 10 years of employment in every country worked. A judicial background check will be conducted prior to the issuance of the contract for prospective candidates applying to work at our school. What we offer: As well as the exciting opportunities this role presents, we also offer benefits in terms of; a pension scheme (Alecta ITP 1/ITP2), a generous wellness stipend, other insurances, and a substantial amount of professional development opportunities inside and outside the school. We also offer staff events and social gatherings that bring colleagues together, for example, hobby evenings and choir practices. Our location in central Stockholm is easily accessible by public transportation. Contract details: Permanent Contract (with six month probationary period) Employment rate: 100% (Full-time) Start date: September 1, 2026 Salary: Individually negotiated. Application: Last day for application: August 10, 2026. We only accept applications in English. SIS holds the right to offer the position as soon as a viable candidate is found. Please send your letter of interest and CV to application@intsch.se. Please write Admission Coordinator in the Subject Line.
Deadline: Aug 10Posted: Jul 1
Utbildningskoordinator
Kundrådgivare till energisektorn i Jönköping!
Sway Sourcing Sweden AB•Jönköping
Nu finns möjlighet till ett spännande konsultuppdrag som Kundrådgivare i Jönköping. Uppdraget passar dig som är trygg i kundservice och trivs i en roll med högt tempo och stort ansvar. Här arbetar du i en framtidsbransch där miljö, hållbarhet och teknik går hand i hand🤝 💡Om uppdraget Vi söker nu en serviceminded och engagerad Kundrådgivare till ett kundcenter med högt inflöde. Du blir en viktig kontaktpunkt för kunder och hanterar inkommande ärenden via telefon, mejl, chatt och webb. Du arbetar med rådgivning kopplat till flera nyttigheter såsom elnät, elhandel, fiber och fjärrvärme, där fokus alltid ligger på att hitta den bästa lösningen för kunden. Genom professionell kundrådgivning bidrar du till medvetna val och en mer hållbar energianvändning. Rollen passar dig som är lösningsorienterad, stresstålig och har en naturligt positiv och proaktiv approach – gärna med ett säljande mindset. 🧩Dina arbetsuppgifter Hantera inkommande kundärenden i flera kanaler Ge professionell rådgivning och service med hög kvalitet Bearbeta befintliga kunder och utveckla långsiktiga relationer Arbeta strukturerat med administration och uppföljning Hantera flera parallella ärenden i ett högt tempo 👤Vem är du? Du är en person som drivs av att hjälpa andra och som tar stort eget ansvar. Du är nyfiken, initiativrik och vill ständigt utveckla din kompetens i en föränderlig miljö 🚀 ✅ Kravprofil Minst 1 års erfarenhet av kundservice eller rådgivande kundkontakt (telefon, mejl, chatt eller liknande) Minst 1 års erfarenhet av support inom energibranschen Erfarenhet av säkerhetsklassade uppdrag Erfarenhet av arbete inom offentlig sektor Gymnasiekompetens Mycket god kommunikativ förmåga i svenska, både tal och skrift God datorvana och vana att arbeta i flera system samtidigt Förmåga att arbeta strukturerat och hantera högt inflöde ⭐Meriterande Erfarenhet av säljande kunddialoger eller merförsäljning Erfarenhet av CRM- eller ärendehanteringssystem Erfarenhet av komplexa kundärenden eller teknisk felsökning Intresse för energi- och miljöfrågor Praktiska detaljer: 📍 Plats & arbetstid: Jönköping, kontorsarbetstider 08:00-17:00 🕒 Omfattning: Heltid, 39 h/vecka 📅 Uppdragstid: 1 mars – 31 maj 2026 🔄 Möjlighet till förlängning: Ja kan förlängas till årsskiftet. 📣 Låter detta som något för dig? Vänta inte – uppdraget tillsätts löpande och sista ansökningsdagen är 10 feb! Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.
Deadline: Aug 5Posted: Feb 6
KundserviceFiberKundärenden
Offline Customer Support Officer (Bayelsa)
Moniepoint•Bayelsa
About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Bayelsa About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.
Deadline: Aug 16Posted: Jul 17
FintechFeedbackScripts
Offline Customer Support Officer (Niger)
Moniepoint•Niger
About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Tunga Minna, Niger State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.
Deadline: Aug 16Posted: Jul 16
FintechFeedbackScripts
Offline Customer Support Officer (Delta)
Moniepoint•Delta
About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Ughelli, Delta State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.
Deadline: Aug 16Posted: Jul 16
FintechFeedbackScripts
Customer Service Specialist
Landmark Information Group•West Malling
Customer Service Specialist Location: West Malling Contract: Fixed Term (12 Months) and Permanent The Opportunity: We are looking for a professional, customer-focused individual to join our award-winning Customer Service team at an exciting stage in our journey. This role goes beyond traditional customer support. As a Customer Service Specialist, you will act as a trusted point of contact for customers, providing guidance, resolving enquiries, and helping to deliver positive outcomes through a consultative approach. You will build strong relationships with customers and stakeholders, work collaboratively across the business, and identify opportunities to enhance the customer experience. This role is ideal for someone who enjoys balancing customer needs with business priorities whilst maintaining a consistently high standard of service. Key Responsibilities * Deliver professional, consultative support to customers via telephone and email. * Build trusted relationships with customers, acting as a valued partner and advocate throughout their journey. * Manage customer enquiries from initial contact through to successful resolution, taking ownership throughout the process. * Proactively identify opportunities to enhance the customer experience and improve customer outcomes. * Work collaboratively with internal departments and external stakeholders to ensure efficient handling of customer requests. * Navigate multiple systems and processes confidently to investigate and resolve queries. * Liaise with data providers and third parties to resolve search-related enquiries. * Communicate clearly and professionally with customers, colleagues, and stakeholders at all levels of the business. * Support the introduction and development of a customer success mindset across the Customer Service function. * Balance customer expectations with business requirements, ensuring positive outcomes for all parties. * Monitor customer feedback, identify trends, and contribute to service improvement initiatives. * Meet agreed customer service, quality, and productivity KPIs. * Maintain high Service Quality standards and contribute to continuous improvement activities. * Develop and maintain a strong understanding of SearchFlow's products, services, systems, and processes About You: We are looking for someone who is proactive, professional, and passionate about delivering excellent customer experiences. You will be an effective communicator who enjoys building relationships, solving problems, and working collaboratively to achieve the best outcomes for customers. You will have: * The ability to build rapport quickly and confidently manage conversations with a variety of stakeholders, both internally and externally. * A customer-centric mindset with a genuine passion for delivering positive outcomes. * Strong problem-solving skills, with a proactive and solution-focused approach. * Confidence in handling challenging conversations whilst maintaining professionalism and empathy. * Excellent organisational skills and the ability to manage multiple priorities effectively. * A collaborative team player who enjoys working across departments to achieve the best outcomes for customers. * The ability to influence, engage, and build credibility with customers at varying levels of seniority. * A commitment to continuous improvement and helping shape the future direction of customer service and customer success within the business.
Deadline: Aug 16Posted: Jul 2
Customer serviceMonitor
Teknisk Säljare
Karisma Rekrytering AB•Västerås
I nästan 30 år har ROVAB arbetat nära samtliga ledande aktörer inom järnvägsindustrin, med fokus på rälsunderhåll och tribologi. Vi hjälper våra kunder att förlänga rälernas livslängd, och minska oljud inom tätbebyggda områden, genom att leverera marknadens bästa smörjsystem och förebyggande underhållslösningar. Läs mer på: https://rovab.com/ Företaget expanderar och vi söker nu en: Teknisk Säljare Vi söker i första hand dig med säljaregenskaper och erfarenhet inom järnväg på service sidan, och gärna med mekanisk erfarenhet som servicetekniker eller beräkning av underhållskostnader. Du är en aktiv och mekaniskt intresserad person som trivs med att boka kundbesök och bygga relationer. Tjänsten Kundbesöken görs oftast som inspektioner ute på plats på järnvägssträckor eller industrier, där du tillsammans med kunderna hjälper till att lösa deras problem. Distriktet är inom Sverige, där du själv tar initiativ till att skapa nya kontakter och boka givande kundbesök eller inspektioner hos både nya och redan etablerade kunder. Det ingår även att du skriver egna offerter efter kundbesök eller kundförfrågningar. ROVAB är en välkänd och stark spelare inom branschen med över 30 års erfarenhet, godkända kvalitetsstandarder och kvalitetssystem. Du har en mycket stark uppbackning med kompetens inom företaget och ett bra renommé hos kunderna. Detta gör att försäljningsarbetet går lättare. Tillsammans jobbar vi som ett sammansvetsat team, där alla medarbetare bidrar med sina kompetenser får att åstadkomma ett maximalt resultat för hela gruppen. Din placeringsort kan vara från hemmakontor någonstans inom området Sundsvall, Mälardalen och Norrköping. Men för rätt person kan även andra orter vara möjliga. Kvalifikationer Vi söker helt enkelt dig med säljegenskaper och praktisk erfarenhet av mekanik, underhållsplanering eller beräkning och besparingar av underhålls- och slitagekostnader. Det är även viktigt att du har intresset och villigheten att lära dig nya saker. Att du har någon form av tidigare erfarenhet inom B2B försäljning, men det behöver inte vara ett absolut krav om du har en stark profil för övrigt. Det är meriterande om du har kontakter inom järnvägsbranschen och gärna om du har intresse och kunskap om smörjfett, oljor eller oljefiltrering. Positivt om känner dig som en ”problemlösare” och trivs med att resa och göra dina egna mätningar och bedömningar. Du behöver vara lite grand som en, ”egen företagare inom företaget” med egen säljplanering, ”näsa för affärer” och ”ett bra fotarbete” som ser till att hjälpa dina kunder och prospekts att spara pengar där det som mest behövs. Även om du är ute själv, så är du en del av och bidrar till vår starka teamverksamhet. Arbetet kräver att du kan uttrycka dig väl i svenska språket i både tal och skrift och kunna göra sig förstådd på engelska. Du har givetvis B-körkort för bil. Kollektivavtal finns och provanställning kan tillämpas. För rätt person finns goda möjligheter till att utvecklas inom företaget. Ansökan I denna rekrytering samarbetar vi med Teknisk Säljkraft. Kontaktperson är Kurt Ståhl som du når på telefon: 0739-465 805. Vi kommer att göra intervjuer löpande så skicka in din ansökan snarast möjligt. Ansök enkelt på separat på: www.teknisksaljkraft.se dock senast den 28 februari. Välkommen med din ansökan!
Deadline: Aug 4Posted: Feb 5
JärnvägUnderhållskostnaderOfferter
Teknisk Säljare
Karisma Rekrytering AB•Stockholm
I nästan 30 år har ROVAB arbetat nära samtliga ledande aktörer inom järnvägsindustrin, med fokus på rälsunderhåll och tribologi. Vi hjälper våra kunder att förlänga rälernas livslängd, och minska oljud inom tätbebyggda områden, genom att leverera marknadens bästa smörjsystem och förebyggande underhållslösningar. Läs mer på: https://rovab.com/ Företaget expanderar och vi söker nu en: Teknisk Säljare Vi söker i första hand dig med säljaregenskaper och erfarenhet inom järnväg på service sidan, och gärna med mekanisk erfarenhet som servicetekniker eller beräkning av underhållskostnader. Du är en aktiv och mekaniskt intresserad person som trivs med att boka kundbesök och bygga relationer. Tjänsten Kundbesöken görs oftast som inspektioner ute på plats på järnvägssträckor eller industrier, där du tillsammans med kunderna hjälper till att lösa deras problem. Distriktet är inom Sverige, där du själv tar initiativ till att skapa nya kontakter och boka givande kundbesök eller inspektioner hos både nya och redan etablerade kunder. Det ingår även att du skriver egna offerter efter kundbesök eller kundförfrågningar. ROVAB är en välkänd och stark spelare inom branschen med över 30 års erfarenhet, godkända kvalitetsstandarder och kvalitetssystem. Du har en mycket stark uppbackning med kompetens inom företaget och ett bra renommé hos kunderna. Detta gör att försäljningsarbetet går lättare. Tillsammans jobbar vi som ett sammansvetsat team, där alla medarbetare bidrar med sina kompetenser får att åstadkomma ett maximalt resultat för hela gruppen. Din placeringsort kan vara från hemmakontor någonstans inom området Sundsvall, Mälardalen och Norrköping. Men för rätt person kan även andra orter vara möjliga. Kvalifikationer Vi söker helt enkelt dig med säljegenskaper och praktisk erfarenhet av mekanik, underhållsplanering eller beräkning och besparingar av underhålls- och slitagekostnader. Det är även viktigt att du har intresset och villigheten att lära dig nya saker. Att du har någon form av tidigare erfarenhet inom B2B försäljning, men det behöver inte vara ett absolut krav om du har en stark profil för övrigt. Det är meriterande om du har kontakter inom järnvägsbranschen och gärna om du har intresse och kunskap om smörjfett, oljor eller oljefiltrering. Positivt om känner dig som en ”problemlösare” och trivs med att resa och göra dina egna mätningar och bedömningar. Du behöver vara lite grand som en, ”egen företagare inom företaget” med egen säljplanering, ”näsa för affärer” och ”ett bra fotarbete” som ser till att hjälpa dina kunder och prospekts att spara pengar där det som mest behövs. Även om du är ute själv, så är du en del av och bidrar till vår starka teamverksamhet. Arbetet kräver att du kan uttrycka dig väl i svenska språket i både tal och skrift och kunna göra sig förstådd på engelska. Du har givetvis B-körkort för bil. Kollektivavtal finns och provanställning kan tillämpas. För rätt person finns goda möjligheter till att utvecklas inom företaget. Ansökan I denna rekrytering samarbetar vi med Teknisk Säljkraft. Kontaktperson är Kurt Ståhl som du når på telefon: 0739-465 805. Vi kommer att göra intervjuer löpande så skicka in din ansökan snarast möjligt. Ansök enkelt på separat på: www.teknisksaljkraft.se dock senast den 28 februari. Välkommen med din ansökan!
Deadline: Aug 4Posted: Feb 5
JärnvägUnderhållskostnaderOfferter
Administratör för vikariat till Multeral i Tyresö 🧾
Wrknest AB•Tyresö
Om tjänsten Multeral söker nu en administratör till kontoret i Tyresö. Du blir en viktig del av företagets kundtjänstavdelning där du tillsammans med ett sammansvetsat team ansvarar för fakturahantering, registreringar och kundkontakt. Det är en bred roll med högt tempo där du får kombinera struktur med service och problemlösning. Som administratör har du en nyckelroll i efterbearbetningen av serviceuppdrag – du ansvarar för att säkerställa att alla uppdrag registreras korrekt, faktureras rätt och att kunden får snabba svar vid fakturafrågor. Du behöver trivas i ett klimat där telefonen ringer ofta och där arbetsuppgifterna varierar från dag till dag. Dina framtida arbetsuppgifter Du kommer att arbeta nära kollegor inom koordinering och ordermottagning, men med ett eget tydligt ansvar inom den administrativa processen. Exempel på arbetsuppgifter: Hantera fakturering av serviceuppdrag, både till kund och internt Följa upp ärenden och säkerställa att underlag för fakturering är korrekta Besvara kunders fakturafrågor via telefon, mejl och chatt Administrera garantier och intern debitering Delta i växelhantering och ta emot inkommande kundärenden Registrera statistik och underlag i systemstöd Vi söker dig som Har minst 2–3 års erfarenhet från en liknande roll inom administration eller ekonomi Är trygg i telefon och har god förmåga att bemöta kunder professionellt Har god datorvana och tekniskt intresse Talar och skriver svenska obehindrat samt har goda kunskaper i engelska Är noggrann, strukturerad och självgående Meriterande: Erfarenhet av system som Mobigo, ExFlow eller Business Central Bakgrund från servicebranschen, gärna teknikorienterad Tidigare arbete inom snabbmatsbranschen är ett plus Som person ser de gärna att du är trevlig, tålmodig, hjälpsam och lösningsorienterad. Du är en lagspelare som också kan arbeta självständigt och prioritera rätt i en stundtals stressig miljö. Övrig information Start: Enligt överenskommelse Plats: Tyresö, Stockholm Omfattning: Heltid Arbetstider: Måndag–fredag, 07:00–15:30 (lunch 12:00–12:30) Anställningsform: Vikariat på 1,5 år Om kunden Multeral har i över 40 år försett några av världens starkaste varumärken med restaurangutrustning och kaffemaskiner från branschledande tillverkare. Bland kunderna finns McDonald's, Max Burgers, Burger King, Preem, Circle K, ICA, 7-Eleven med flera. Företaget har ca 60 anställda som utgår från kontoren i Stockholm, Göteborg och Örebro. Med ett av marknadens bredaste produktsortiment och en serviceavdelning som täcker hela landet levererar de lösningar som matchar kundernas höga krav. Om Wrknest På Wrknest gör vi inte som alla andra. Vi tror på att hela tiden våga se nya möjligheter och tänka nytt. När vi startade var det för att utmana gamla sätt att rekrytera på. Vi lever i en tid av snabb digital utveckling. Kunskap behöver förnyas kontinuerligt för att vara aktuell. Därför gäller det att kunna ställa om snabbt. Det här gör att vi inte enbart tittar på kandidatens CV vid en rekrytering. Istället ser vi till den samlade potentialen och erbjuder individanpassad upskilling. På så vis kan vi snabbt matcha de kunskapsbehov som finns just nu. Läs mer på www.wrknest.se.
Deadline: Aug 1Posted: Feb 2
ProblemlösningServiceuppdragOrdermottagning
Blacks Supervisor Part Time
Jdsports•
Trading from 100 stores Blacks supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike. Role Overview: Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. This is a part time role. Contracted hours - 36 Customer Service * Provide customers with excellent levels of Customer service. * Deal with customer complaints and enquires, providing the best possible outcome. * Ensure the personal appearance of sales staff is in line with company guidelines. * Have an understanding of the Customer Service measuring programme. Sales * Ensure that targets are achieved and, where possible, exceeded. * Monitor staff service levels in order to maximise store sales. * Utilise in-store devices, making sure that the customer is offered the whole product range. * Use reports to assist you in product placement of key selling lines. Visual Merchandising * Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. * Provide assistance with the maintenance of standards on the sales floor. * Keep stock clean and presentable at all times. * Retail Management experience would be advantageous * Excellent Time Management skills * Strong verbal and written communication skills. * IT skills- Microsoft Outlook, Word and Excel. Training & Development * Encourage personal progression throughout your store * Provide assistance with the induction and training of new starters. * Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments. Skills/Experience/Knowledge Needed * Retail Supervisor experience would be advantageous. * Excellent Time Management skills * Strong verbal and written communication skills. * IT skills- Microsoft Outlook, Word and Excel. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: * Holiday Allowance * Staff Discount On JD Group and other brands within the organisation, * Pension Scheme * Personal development opportunities to learn and develop at work. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
Deadline: Aug 16Posted: Jun 24
Soho Support Coordinator - Member Services
Soho House•180 House - 180 Strand
The Role… This is an exciting time to be joining our Soho Support customer service team. We are a global function, supporting members with all their needs, from application enquiries, restaurant reservations, bedroom bookings and Soho Home retail enquiries. Soho Support Coordinator Member Services serves as the first point of contact to members looking to visit our Houses in UK cities. The role is fast-paced and diverse, tasks can range from booking restaurant reservations to providing membership invoices, discussing private hire opportunities in our houses, and going the extra mile arranging special occasions. Key responsibilities… * Act as a warm, professional, and knowledgeable first point of contact for Soho House members, delivering exceptional service via telephone and email. * Respond to all member queries in a timely and efficient manner, consistently meeting or exceeding departmental SLAs and personal performance KPIs. * Deliver a proactive, solutions-focused service to a diverse global membership, anticipating needs and enhancing the overall member experience. * Manage a variety of requests including membership administration, club and restaurant enquiries, and general support across our Houses in UK cities. * Take ownership of member queries from initial contact through to resolution, ensuring a seamless and personalised experience. * Collaborate effectively with internal teams and support departments to resolve issues and continuously improve service delivery. * Identify opportunities to improve processes and member experience through initiative and feedback. What We’re Looking For… * A genuine passion for luxury hospitality and delivering elevated, personalised customer experiences. * Self-motivated and solution driven, with the ability to absorb training materials quickly and demonstrate initiative * A natural communicator with a polished and professional telephone manner, alongside excellent written communication skills. * Highly organised with exceptional attention to detail and the ability to multitask in a fast-paced environment. * Proactive and resourceful, with a strong sense of ownership and the confidence to take initiative in problem-solving. * Results-driven, with a clear understanding of working towards and achieving individual and team KPIs. * Adaptable, resilient, and motivated, with a strong desire to learn, grow, and progress within the business. * Discreet and trustworthy, with a clear understanding of the importance of handling confidential member information. Your experience… Required * Experience working within a luxury hospitality, premium service, or high-end customer-focused environment. * Proven ability to meet or exceed personal and departmental KPIs and SLAs. * Experience using Salesforce or a similar CRM system. * Strong experience working in a fast-paced, target-driven team environment. * Excellent verbal and written communication skills in fluent English. * Solid understanding of GDPR and the importance of data protection. Preferred * Experience with OpenTable or similar reservation systems. * Experience working within a membership-based or loyalty-driven environment. * Previous experience supporting international customers or working across multiple regions. * Experience working in a remote or hybrid environment. Additional information… * This is an entry-level position with a hybrid working pattern. Employees must be able to attend shifts at our Support Office 1-2 days a week. * While a dedicated home office is not required, you must have access to a quiet, private workspace free from distractions during working hours. * A strong and reliable internet connection is essential to perform effectively in this role. * This role requires working 40 hours per week across a 7-day operation, with varied shifts scheduled as 8:00 am–5:00 pm, 9:30am-6:30pm, or 11:00 am–8:00 pm. * All necessary equipment, including a laptop and headset, will be provided by Soho House. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Soho Friends Membership - House Membership After 1 Years Service. * 50% off Food & Drink, 7 days a week * Weekly Pay * Life Assurance * Birthday Day Off * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy * Season Ticket Loan * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Deadline: Aug 16Posted: Jul 9
Customer serviceCanAct
Soho Support Coordinator - Membership - Americas
Soho House•LA Support
The Role… This is an exciting time to be joining our customer service team which we call the Soho Support Team (SST), with new house openings across The Americas. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service to our members throughout The Americas, whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. Main Duties... * To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in a timely manner and adhering to the departments SLA’s. * Offering a pro-active service to our diverse membership through telephone and email. Duties including but not limited to membership administration and club and restaurant enquiries. * Use our Salesforce, GEM and Open Table database to create, look up and update records for current and potential members.- bookings * Set up new member and member renewal payments via credit card, Direct Debit, ACH and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines. * You will be part of a team responsible for the general administration of The Americas houses (and future house openings). Along with table reservations and event queries for US properties. * Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions. * Supporting other departments with information requests etc. * Plus any ad-hoc projects given by the Head of Support / Soho Support Manager * Performs all other duties assigned by Manager/Supervisor Requirements / Qualifications... * At least one year of customer facing experience, preferably in a membership environment. * Experience in working to personal and departmental targets, SLA and KPIs * An enthusiasm for providing first class customer service is a must. * Experience of working with Salesforce/ CRM System and Open Table. * Experience of communicating in a friendly but professional manner in fluent English. * Experience of working in a fast-paced team environment. * Excellent verbal & written communication skills in English. * Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail. * You will have a professional telephone manner and strong written correspondence skills. * IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail. * Highly motivated, adaptable and able to demonstrate a willingness to learn & progress. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $22—$23 USD
Deadline: Aug 16Posted: Jul 16
Customer serviceHouseNot
Customer Service Executive
1st Formations•Covent Garden - Hybrid
About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression. * £18m annual revenue, including £9m ARR * Over 1 million companies formed * Certified B Corp and Carbon Neutral Business * Forecast to grow 5x–10x over the next three years The Role We’re looking for a proactive and client-focused Customer Service Executive to act as the first point of contact for our accounting service clients — typically small businesses and founders. You’ll confidently handle client queries, resolve simple issues directly, and ensure more complex requests are escalated efficiently — all while managing expectations and maintaining high levels of satisfaction. Key Responsibilities * Serve as the first line of support for client enquiries via phone and email * Resolve routine and repeatable requests quickly, using internal tools and knowledge bases * Accurately triage and escalate more complex queries (e.g. tax/accounting-specific) to the appropriate internal team (Accounting, Payroll, Onboarding, etc.) * Take ownership of customer issues, ensuring they are followed through and resolved in a timely and professional manner * Log support tickets and interactions clearly and consistently for traceability across teams * Communicate clearly around deadlines, required client inputs, and next steps * Manage a high volume of support queries daily in a calm and orderly way * Collaborate with internal teams to improve service workflows and flag friction points * Support new clients with initial system access (e.g. QuickBooks logins) and process introductions What We're Looking For * Experience in high volume inbound call environments * Confident juggling phone calls, emails and live tickets simultaneously * Calm, empathetic, and efficient communicator, especially when handling frustrated or concerned clients * Clear understanding of ticket logging, escalation procedures, and client documentation * Experience logging and triaging issues accurately while on the phone * Nice to have - Experience with accounting software (QuickBooks, Xero, Freshboks, Dext) gained in the CS department of such companies or in the CS department of medium to big sized chartered accountant practices * Proactive attitude - always looking to preempt follow-ups or reduce friction What We Offer * £32-35k and comprehensive benefits package * Hybrid working model after the first month (3 days office; 2 days work from home) * Real opportunities for progression as the business scales * The chance to influence both customer experience and product development * A culture that values ownership, impact, and continuous learning Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.
Deadline: Aug 16Posted: Jul 6
Customer serviceComplianceAct
Customer Success Team Lead
Carwow•Winnersh
OUR MISSION Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality-rich automotive brands: Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Over 10 million customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024, we acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines, and have an annual web content reach of over 350 million. WHY JOIN US? We are winners of the prestigious Culture 100 award, recognising the most loved and happiest tech companies to work for. We have also raised $52 million in funding led by Bessemer Venture Partners to accelerate our growth. As pioneers, we’re always driving for new territory and positive change. Where others see difficulty, we see possibility - building new experiences, launching new titles and listening to drivers. Being part of Carwow Group means championing drivers and the automotive industry, acting as a disruptor, and never being afraid to fail (while learning quickly when we do). Our team of 600+ employees across the UK, Germany, Spain and Portugal are revolutionising car-changing, and we are rapidly expanding our mission across every brand and country we operate in. THE ROLE We are seeking a highly motivated and experienced Team Leader to lead a team of Customer Success Executives dedicated to supporting car sellers through the Carwow selling process. You will be responsible for coaching, mentoring and motivating your team to deliver exceptional service, ensuring a smooth and successful selling experience while maximising sellers’ chances of selling their vehicles. You will combine your leadership skills with a deep understanding of the car-selling process to drive team performance and contribute to the success of the Sell My Car function. WHAT YOU’LL DO * Lead and manage a team of Customer Success Executives responsible for assessing and successfully listing cars for sale in daily auctions. * Drive the team to achieve daily and weekly volume and conversion targets. * Provide coaching, mentoring and ongoing support. * Monitor team performance against key metrics and identify improvement opportunities. * Manage the team pipeline, balancing workload, opportunities and SLAs. * Conduct regular team meetings to communicate updates, share best practices and address challenges. * Recruit, train and onboard new team members. * Handle escalated seller enquiries and resolve complex issues. * Collaborate with other team leaders and departments to ensure efficient workflows. * Contribute to team strategies and initiatives that improve the seller experience and support business growth. * Foster a positive, collaborative team environment built on open communication and mutual respect. WHAT YOU’LL NEED * Proven experience in a team leadership role within outbound sales, customer success or customer service. * Experience managing team performance in a target-driven environment. * Excellent communication, interpersonal and coaching skills. * Strong analytical and problem-solving abilities with experience identifying trends, analysing data and implementing solutions. * Ability to work independently and collaboratively. * Experience using CRM systems and other relevant software. * Flexibility to work 37.5 hours per week between 9am–7pm, Monday to Sunday, on a rotating shift basis. * Hybrid working with a minimum of three days per week in the office. INTERVIEW PROCESS * Step 1: Video call with a member of our Talent Team to find out more about your experience and why you want to work at Carwow * Step 2: 45 mins video-call with the Hiring Manager * Step 3: 45 mins in-person skills-based interview * Step 4: Values Interview WHAT’S IN IT FOR YOU * Competitive comp package * 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! * Employee-friendly share options * Pension scheme via Royal London - up to 5% company contribution * Vitality private healthcare insurance * Life Assurance - 4x annual salary * Monthly coaching sessions with Spill - our mental wellbeing partner * Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies * Bubble childcare support and discounted nanny fees for little ones * 'Work from abroad for a month' annual scheme * Generous learning and development budget * £500 home office budget DE&I @ CARWOW Diversity and inclusion are an integral part of our culture. We know that diverse teams are strong teams, so we welcome people with alternative identities, backgrounds and experiences to apply. Recruitment decisions are based on experience, skills and potential, ensuring all applicants are treated fairly and equally.
Deadline: Aug 16Posted: Jul 6
MostBrandCountry
Customer Engagement Advisor
Polestar•Bicester
The opportunity We're currently looking for a Customer Engagement Advisor. Someone to join our Customer Experience team and play a key role in putting our customers first, and ensuring our Customer Engagement Centre are offering finest levels of customer service. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. Working directly with the Contact Centre Team Leaders, our Contact Centre Manager and our Customer Engagement Centre team this role will be key in delivering a hassle-free experience for all our customers. This position is located at our Bicester office and will require a minimum of three days in our office. We believe in a hybrid model when it comes to remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed. What matters most is that people get the time and support to do what needs to be done. And to enjoy doing it, of course. The responsibilities In this role, you'll be expected to champion all areas of customer engagement, putting the customer first in everything you do. Working as a member of the Customer Engagement department, you'll be instrumental in our ambition to be the best in class for customer service and offer all Polestar customers the finest experience. See below for a more thorough breakdown of the various tasks and areas you'll be responsible for: * Handle enquiries from customers via Inbound Calls, Emails, Cases and chats * Outbound follow up and delivery support calls * Become a champion of the Polestar products to be able to give customers the best advice and support * First line Complaint resolution * Other tasks as required for the role The ideal candidate In order to succeed in this role, and at Polestar in general, there are a few characteristics you'll need to have. Integrity, Kindness and Commitment. The ability to take the initiative, to meet set deadlines and requirements, and to always think customer first. As a person you have great time management, and like to work in a team environment. You are also a digital-minded, flexible and agile individual who thrives working in fast-paced and dynamic environment and who has a can-do attitude and a self-starter approach. You are able to handle a broad portfolio of tasks and are confident supporting customers directly on a one to one basis. In addition, you'll need the following: * At least 6 months of experience in front line Customer Service roles * Previous complaints or escalations experience * Excellent oral and written communication in English * Able to work shifts across 8am to 6pm Monday to Friday. (Overtime may be available) * Knowledge of Salesforce is a benefit * Good knowledge of Excel & PowerPoint Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment. The process If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one. #LI-AH1
Deadline: Aug 17Posted: Oct 10
Kundtjänstpersonal
Internal Customer Service
TechPoint•Basingstoke
INTRODUCING TECHPOINT TechPoint is a people centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can make a difference, add value, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us! At TechPoint we provide industry leading products, solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components – our five 'Centres of Excellence' across South and East of Anglia. THE ROLE Since incorporation in 1990 TechPoint | Golledge has enjoyed unprecedented success. As a leading supplier of frequency control products, including quartz crystals, oscillators, TCXOs, VCXOs, OCXOs, RTC modules, crystal filters, SAW filters and SAW duplexers, to the worldwide electronics industry. To actively promote and sell the company’s products, providing the best customer service in the frequency products industry and to support and the internal Sales team to work pro-actively in achieving set targets and KPI’s. Responsibilities * Providing dedicated customer service and sales administration support for existing and potential customers * Acting as internal Sales point of contact for existing and potential customers covering all aspects of their business * Overseeing that all necessary tasks are promptly completed and effectively communicated to all relevant personnel * Analysis of all sales related enquiries and creation of opportunities in CRM system where appropriate * Responding to quote & other customer service requests from existing and potential customers within 24 hours if practically possible * Proactive calling existing & potential customers * Proactively gathering & logging market information concerning potential customers, customers and competitors * Notifying your line manager of any lost business along with reasons for not winning * Ensuring actions from visit reports are completed within 24-hours if practically possible * Ensuring a high degree of accuracy is maintained in all tasks * Working together with external Sales team on quarterly business reviews (QBR’s) * Occasional support at trade exhibitions and customer visits overseas * Establishing strong relationships with internal and external customers and other departments within the business Key Performance Indicators * Quote completion, follow-up and conversion * Sales growth in your regions - Sales bookings, targeting year-on-year growth * Sales gross margin * Number of active customers, targeting year-on-year growth ABOUT YOU * Essential – Previous experience in a proactive sales environment. * Essential – Experience in the electronics manufacturing. * Desirable - Knowledge of customers, competitors, and market trends is highly valued. * Desirable – Strong communication skills. * The ability to travel including international as necessary. WHY US? * 25 days holiday plus Christmas shutdown * Your birthday as an additional day off * Private Healthcare * Health cash plan * Company sick pay * Bonus Scheme * Life insurance of 4 x your annual salary * Up to 5% employers pension contribution salary sacrifice * Option to buy up to 5 days of holiday * Enhanced Parental leave pay * Cycle to work scheme * Home and Tech salary sacrifice scheme * Free will writing service * Free parking
Deadline: Aug 16Posted: Jul 17
CanFiltersCustomer service
After Sales Executive
Minnovation International AB•Stockholm
🌟About the Role: We are looking for an Aftersales Executive for one of our clients to ensure every customer's experience continues well beyond the point of purchase. You will be the key link between the customer and our service teams — handling requests, resolving issues, and building the long-term relationships that drive loyalty and repeat business in EV domain. 🎯Key Responsibilities: ▸ Manage customer service requests, complaints, and aftersales enquiries in a timely and professional manner. ▸ Coordinate with service, technical, and support teams to ensure swift and effective resolution. ▸ Follow up with customers post-service to confirm satisfaction and identify any further needs. ▸ Maintain accurate service records, warranty documentation, and activity reports. ▸ Support warranty claims, scheduled maintenance bookings, and renewal processes specific to EV ownership. ▸ Educate customers on charging best practices, software updates, and ongoing vehicle care. Requirements: ▸ Experience in customer service, aftersales, or service coordination role, automotive or EV experience preferred. ▸ Strong communication and problem-solving skills with a calm, solutions-focused approach. ▸ Ability to manage multiple customer interactions efficiently without compromising quality. ▸ Familiarity with EV technology, charging infrastructure, and ownership considerations is a strong advantage. ▸ Proficiency in CRM tools and service management systems preferred. In case you have any question, please feel free to reach out to shivangi@minnovation.se
Deadline: Dec 6Posted: Jun 9
Försäljningsassistent
Sales Executive
Minnovation International AB•Stockholm
🌟About the Role We are looking for a driven and commercially sharp Sales Executive for one of clients to own the full customer journey from first contact to vehicle handover, while championing the future of sustainable mobility. You will be a trusted advisor, a brand ambassador, and a consistent top performer in one of the fastest-growing sectors in the automotive industry. 🎯What You'll Do: ▸ Drive revenue by managing the end-to-end sales process for our EV portfolio, from prospecting through to closing. ▸ Deliver expert consultations that help customers navigate model options, charging solutions, and finance packages with confidence. ▸ Conduct impactful showroom presentations and test drive experiences that convert interest into commitment. ▸ Build a pipeline of qualified leads through proactive outreach, referrals, and follow-up on inbound enquiries. ▸ Prepare accurate quotations, proposals, and sales documentation in line with dealership and regulatory standards. ▸ Collaborate with finance and insurance partners to deliver seamless, end-to-end purchasing solutions. 💼 What You'll Bring: ▸ Proven track record in sales, automotive, EV retail, or a consultative sales environment preferred. ▸ Natural ability to build rapport, understand customer needs, and guide decisions with integrity. ▸ Strong negotiation and closing skills with a consistent, results-driven approach. ▸ Excellent communication skills across in-person, phone, and digital channels. ▸ Genuine interest in electric vehicles, clean technology and the future of mobility. ▸ Highly organized, self-motivated and able to manage multiple opportunities simultaneously. In case you have any question, please feel free to reach out to neha@minnovation.se or shivangi@minnovation.se
Deadline: Dec 1Posted: Jun 4
Försäljningsassistent
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