Search results for "Merchant Operations"

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We’re looking for an experienced and motivated leader to join our London office as the Manager Enterprise Account Management UK. The UK is a cornerstone market for Adyen, home to some of the world’s most sophisticated Enterprise Merchants. In this newly created role, you will sit directly between our Team Leads and the Head of Account Management, serving as a critical leader responsible for driving the execution, operational health, and strategic direction of our dedicated Enterprise Account Management sub-teams. As a second-level manager, you will oversee a team of Team Leads (and, where applicable, Senior Account Managers). You thrive on translating high-level market visions into concrete, actionable milestones, driving mid-term portfolio growth, and coaching people managers into true organizational leaders. Your mission is to ensure our enterprise merchants—from global retail giants to digital disruptors—receive localized, vertical-specific expertise to unlock their full potential on Adyen’s platform. WHAT YOU'LL DO * Deliver Commercial Goals: Deliver 12–18 month commercial targets and growth for the Enterprise portfolio. Establish goals and accurate forecasting, identifying UK best practices to scale across EMEA. * Scale Leaders: Upskill Team Leads and Senior DAMs into strategic people leaders. Provide specialized vertical advice on complex merchant strategies and manage the sub-team's span of control to maintain efficiency. * Relationship Excellence: Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM. Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations. * Optimize Performance: Lead initiatives to streamline workflows and drive "Account Management at scale". Prioritize initiatives to protect bandwidth and build a cohesive view of segment health. * Embody Adyen Formula: Exemplify and coach teams on the Adyen Formula Leadership Expectations. Act as a culture carrier to foster cross-functional collaboration with Sales, Product, Tech, and Marketing. WHO YOU ARE * A Leader of Leaders: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders. * A Dedicated Enterprise Expert: Deep, specialized payments industry knowledge with a clear understanding of the specific operational challenges, technical frameworks, and nuances that impact large Enterprise merchants. * Commercially Sharp & Analytical: Possess a pristine track record of defining mid-term pipeline goals, managing high-stakes client negotiations, and connecting complex commercial data points into a single cohesive strategy. * An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade-offs, confidently communicate vertical decisions, and make the correct mid-term operational calls for portfolio health. * A Cross-Functional Advocate: A strong internal communicator who can navigate complex environments both internally and externally, remove regional roadblocks using past experience, and advocate fiercely for the vertical team structure. REQUIRED QUALIFICATIONS * 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams. * Deep operational experience within the UK enterprise, retail, or digital disruptor space; a strong understanding of omnichannel and complex merchant infrastructures. * Proven experience within the Fintech or Enterprise Payments industry is highly preferred to support the technical maturity of the UK portfolio. * Strategic Mindset with a Global Perspective: Proven ability to move beyond tactical execution to mid-term partnership scaling, working on strategic projects at a regional vertical level while maintaining a global perspective to scale local operational successes. * Full professional proficiency in English.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We’re looking for an experienced and motivated leader to join our London office as the Manager Platforms Account Management UK. The UK is a cornerstone market for Adyen, with one of the most mature Platform and Marketplace portfolios within Adyen.In this role, you will serve as a vital leader responsible for driving the execution, operational health, and strategic direction of our UK Platforms Account Management team. As a second-level manager, you will oversee a hybrid team consisting of both Team Leads (People Managers) and Senior Account Managers (Individual Contributors). You thrive on translating high-level market visions into concrete, actionable milestones, driving mid-term portfolio growth, and coaching people managers and senior AMs into true organizational leaders. Your mission is to ensure that the Platforms and Marketplaces receive the operational framework, consultative guidance, and financial product capabilities required to scale their ecosystems successfully to unlock their full potential on Adyen’s platform. WHAT YOU'LL DO * Deliver Commercial Goals: Deliver 12–18 month commercial targets and revenue growth for the Platforms portfolio. Establish goals, accurate forecasting, and commercial strategies that maximize user/sub-merchant adoption across our platform accounts. * Scale a Hybrid Team: Upskill Team Leads into strategic people leaders, and simultaneously mentoring and coaching Senior Account Managers (ICs). Guide the team through complex account planning, contract renegotiations, and high-stakes executive engagements. * Relationship Excellence: Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM. Serve as a senior trusted advisor to c-suite executives at major Platforms and Marketplace. Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations. * Optimize Performance: Lead initiatives to streamline complex platform workflows (e.g., sub-merchant onboarding, compliance/KYC, and payout structures) to protect team bandwidth and drive "Account Management at scale". * Embody Adyen Formula: Exemplify and coach teams on the Adyen Formula and Leadership Expectations. Act as a culture carrier to foster cross-functional collaboration with Sales, Product, Tech, and Marketing. WHO YOU ARE * A Leader of Leaders and Senior ICs: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders. And in parallel effectively keeping senior individual contributors motivated and strategically aligned. * A Platforms & SaaS Ecosystem Expert: Deep knowledge of the payments industry with a clear understanding of the operational challenges, API frameworks, onboarding nuances, and financial regulations impacting Platforms and Marketplaces. * Commercially Sharp & Analytical: Possess a pristine track record of defining mid-term pipeline goals, managing complex client negotiations, and connecting complex data points into a single cohesive strategy to help platforms unlock new monetization streams.. * An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade-offs, confidently communicate vertical decisions, and make the correct mid-term operational calls for portfolio health. * A Cross-Functional Advocate: A strong internal communicator who can navigate complex environments both internally and externally, remove regional roadblocks using past experience, and advocate fiercely for the vertical team structure. REQUIRED QUALIFICATIONS * 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams. * Deep operational experience within the SaaS, B2B Platform, and/or Marketplace ecosystem, with a solid grasp of embedded financial products. * Proven experience within Fintech or Enterprise Payments is highly preferred to support the high technical maturity and nuanced discussions required by our Platform and Marketplace portfolio. * Strategic Mindset with a Global Perspective: Proven ability to move beyond tactical execution to mid-term partnership scaling, working on strategic projects at a regional vertical level while maintaining a global perspective to scale local operational successes. * Full professional proficiency in English. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Core Change Management group is responsible for the systems that let every Stripe engineer ship code, configuration, and infrastructure changes safely and at high velocity. You will be embedded primarily on the Service Deployments team — the owners of Stripe's end-to-end code deployment platform — with regular collaboration with the Resource Automation and Feature Deployments teams. Service Deployments owns the full lifecycle of software changes at Stripe. The team's mission is to let developers roll out code and configuration changes safely without sacrificing productivity, with a goal of meaningfully reducing change-related production incidents year over year. The team operates a meaningful on-call rotation and owns the systems that sit in the critical path of every engineer's daily workflow at Stripe. Resource Automation owns the safe-by-default infrastructure change layer: automated remote execution, incremental Infrastructure as Code tooling, cloud resource inventory, and cloud account governance and IAM role management. You will collaborate with this team on projects that span the boundary between deployment orchestration and cloud resource management. Feature Deployments owns Stripe's feature flag system, merchant entitlements, configuration management and distribution, and the audit log of change-correlated events. You will work with this team when deployment pipelines intersect with feature rollout and change safety tooling. WHAT MAKES THIS ROLE COMPELLING * You own the foundation of how Stripe ships software. The deployment platform sits in the critical path of every engineer's workflow at Stripe. The decisions you make affect thousands of deploys per day across hundreds of services, directly determining how fast and safely Stripe's product evolves. * Technically rich, architecturally active. The team is executing several concurrent platform transformations: containerizing host-based services at scale, adding intelligent multi-service deploy pipelines, extending real-time anomaly detection to earlier stages of traffic shifts, and rebuilding deployment event infrastructure on top of a durable message bus. This is not maintenance work — the architecture is in motion. * Broad surface area, real ownership. You will span the full stack from container scheduling and deployment orchestration business logic to the developer-facing internal platform UI. The problems are multi-layered: reliability, developer experience, performance, and safety all at once. * Your judgment prevents incidents. The team's explicit goal is to drive down change-related incidents across Stripe by building better detection, smarter pipelines, and safer defaults. Your technical decisions have a direct and measurable safety impact on Stripe's reliability. * Agency to shape technical strategy. As a Staff engineer on Service Deployments, you will set technical direction for the team's systems, author designs that span multiple teams, and be the person engineering managers and engineers turn to for the hardest deployment infrastructure questions. RESPONSIBILITIES * Own end-to-end technical delivery of large, ambiguous infrastructure projects — from initial design through production launch and long-term reliability. Author the design, sequence the work, unblock the team, and shepherd projects to landed impact. * Architect the next generation of Stripe's deployment platform. Lead technical design of the deployment orchestrator's evolution — including multi-service dependency-aware autodeploy pipelines, Kubernetes-native deployment primitives, and fleetwide container migration — defining the API contracts, rollout strategies, and operational model that hundreds of teams depend on. * Extend deploy anomaly detection. Evolve blue-green traffic analysis: extend coverage to earlier traffic-split stages, design API/method-based regression detection, and build a self-service onboarding system that makes anomaly detection the default for all supported service types. * Lead the host-to-container fleet migration. Drive sequencing, backward compatibility, and cross-team coordination for migrating Stripe's fleet of host-based services to containerized, fleetwide deployments — keeping the production deployment system operational while executing the transformation. * Own reliability and operational excellence for the deployment platform. Lead incident response; systematically reduce operational toil; and make reliability, security, and maintainability first-class properties of the systems you own. * Build deployment event infrastructure. Own the deployment notification and event-publishing architecture — designing the event schema, durability model, and integration contracts that downstream systems rely on for observability and automation. * Collaborate across Core Change Management. Partner with Resource Automation on projects that span deployment orchestration and cloud resource management (IAM, account provisioning, infrastructure automation), with Feature Deployments on change-safety tooling (feature flags, configuration management, change audit logs) that integrates with or depends on the deployment pipeline, and with the service mesh team on routing capabilities that enable advanced deployment patterns such as canary rollouts and merchant-priority traffic shaping. * Set the technical bar. Own critical design reviews, establish standards for deployment safety and developer experience, mentor senior engineers through high-stakes architectural decisions, and advocate for the right abstractions — code that consuming teams can adopt without becoming deployment infrastructure experts. * Decompose complexity for the team. Translate large, open-ended platform challenges into scoped, parallelizable work; help engineers grow by framing problems clearly and providing decisive technical guidance on the hardest questions. WHO YOU ARE MINIMUM REQUIREMENTS * 10+ years of professional software engineering experience, with a demonstrated track record of designing and shipping production infrastructure systems of significant scale and complexity. * Proven ability to lead large, ambiguous infrastructure projects end-to-end — from technical design through delivery — including managing cross-team dependencies and coordinating migrations across many consuming teams. * Deep expertise in distributed systems and deployment orchestration: strong foundations in how services are built, scheduled, and operated at scale, including rollout strategies, staged delivery, and failure modes. * Hands-on experience with Kubernetes and container-based deployments, including service lifecycle management, workload scheduling, and the operational challenges of migrating large fleets from VM-based to containerized infrastructure. * Strong background in service reliability and operational excellence: demonstrated ability to lead incident response, reduce toil, and build systems that are reliable, debuggable, and maintainable by a team. * Track record of broad technical impact across multiple large systems: fluency across a complex codebase, force-multiplier effect through code review and mentorship, and the ability to set technical direction for a team rather than just execute within it. PREFERRED REQUIREMENTS * Background in deployment safety systems: anomaly detection, automated rollback, progressive delivery, or similar mechanisms that reduce the blast radius of bad deployments. * Familiarity with event-driven architectures (Kafka or equivalent) applied to deployment lifecycle observability and notification. * Experience with Infrastructure as Code at scale — Terraform or equivalent — particularly in the context of cloud resource governance and IAM management in AWS or Azure. * Developer platform or internal tooling background: a strong developer experience sensibility and the ability to build abstractions that reduce toil for the engineering teams that depend on your platform. * Change management and feature rollout systems: experience with feature flags, configuration distribution, or audit-log infrastructure that provides safety guardrails around production changes. * Familiarity with service mesh concepts (canary deployments, weighted routing, traffic-splitting) sufficient to collaborate effectively with partner teams on routing capabilities that enable advanced deployment patterns. IN-OFFICE EXPECTATIONS Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. TEAM LEAD CREDIT RISK EMEA (BASED IN AMSTERDAM) As the Credit Risk Team Lead for EMEA, you will lead an Amsterdam-based team of high-performing risk professionals. You will primarily manage merchant acquiring and chargeback risk across a diverse portfolio of global enterprise brands. Your core mission is protecting Adyen from portfolio losses due to chargeback exposure, merchant insolvency, and systemic operational fraud. In this role, you will coach and guide the team, ensure the delivery of high-quality risk assessments, and collaborate closely with our regional risk hubs in Chicago and Singapore. You will partner with Commercial, Product, and Legal colleagues to balance business growth with sharp, proactive risk management. WHAT YOU’LL DO * People Leadership: Lead, mentor, and scale the Amsterdam-based risk team. Support professional growth through regular coaching, goal-setting, and playing a key role in recruiting top-tier risk talent. * Risk Mitigation: Oversee the monitoring and mitigation of credit, acquiring, and chargeback risks across a growing EMEA merchant portfolio, ensuring exposures remain within Adyen’s risk appetite. * Stakeholder Collaboration: Engage with internal stakeholders (Commercial, Legal, Product) to align on risk decisions, optimize merchant onboarding, and support product developments. * Process Optimization: Drive the design and execution of scalable, data-driven credit risk practices and automated workflows to enhance team efficiency. * Escalation Management: Serve as the senior regional escalation point for complex risk cases, high-exposure chargeback reviews, and sudden merchant performance shifts. * Performance & Culture: Set clear objectives, track team performance, and report key risk metrics to Senior Leadership while fully embodying the Adyen Formula. WHO YOU ARE * Experienced Leader: You bring a minimum of 2 years of direct people leadership experience, specifically leading risk or operations teams within the payments or banking sectors. * Domain Expert: You possess a strong background in merchant acquiring risk, chargeback management, and card scheme rules (Visa, Mastercard, etc.), with a proven track record of managing enterprise-level portfolios. * Strategic & Analytical: You love diving into data to spot trends, but you can also zoom out to build scalable credit risk processes that don’t bottleneck commercial growth. * Cross-Functional Collaborator: You are comfortable working alongside product, engineering, and legal teams to improve risk monitoring tools and workflows. * Strong Communicator: You are a clear, direct communicator capable of navigating high-stakes conversations with enterprise merchants, card networks, and internal senior executives. * Adaptable: You thrive in an international, rapidly changing, and low-ego environment. * Location: You are currently based in, or are willing to relocate to, Amsterdam. ADDITIONAL INFORMATION * Travel: Occasional international travel may be required to collaborate with global team members in our Chicago and Singapore offices. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

Senior Financial Data Analyst, Finance Data and Technology This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Financial Data Analyst, Merchant Finance & Treasury Data Adyen is looking for a Senior Financial Data Analyst to join the Merchant Finance & Treasury Data team in Amsterdam. As a Financial team, we help our Tech teams gather the data necessary to update our wide range of Financial Products. The ideal candidate is someone who is able to build a narrative and see the story hidden within the data, able to automate reporting while collaborating with internal Financial stakeholders. What you’ll do * Data Analysis: determine the necessary data required to solve a wide variety of business problems, draw conclusions and recommendations for optimizations and automation. * Delivery of Business Insights: share findings, measure impact, and inform the areas in our operations that can be further optimized. Provide insights into our key financial and operational processes that influence decision making and help Adyen scale further. * Translate & Influence: clearly communicate complex topics to both technical and non-technical audiences, showcasing your impact across our global teams. * Cross-team collaboration: ensure alignment and adoption between key stakeholders like Data Engineering and Finance teams. * Process improvement: monitor the effectiveness of implemented controls, contribute to process improvement, and scale our fraud prevention framework. * Mentoring: You will mentor and help grow your team, both regarding technical skills as well as business-wide decision-making.   Who you are * You have 6+ years of professional experience as a Data Analyst, preferably in a fast-paced, product-focused environment. * You are proficient in Python and SQL and have strong expertise with BI tools like Looker. Any previous experience with big data tooling (i.e. PySpark) is a plus. * You are able to structure projects and prioritize tasks and solutions based on impact and effort across several cross-functional teams. * You are an excellent communicator in English, able to lead discussions effectively with both technical and nontechnical audiences. * You are hands-on and curious about the details of our banking and payments infrastructure. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  Our Payment Solutions team is the engine behind this, processing billions of transactions while empowering businesses to create seamless payment experiences. As Adyen and our merchants scale globally, the complexity and volume of our operational knowledge are growing exponentially. Senior AI Engineer - Payments To position our Payments organization at the technological forefront, we are establishing a GenAI team focused on identifying high-impact use cases for automation through agentic capabilities. As a Senior AI Engineer, you will undertake some of the most technically demanding work in applied AI: designing agents that reason over complex, multi-step tasks, building the infrastructure to ensure production-grade reliability, and shaping how humans and AI collaborate at scale within a global payments company. This is not a narrow research role. You will take full ownership of your work, from early research through deployed production systems, influence the team's technical direction, and act as a force multiplier for the broader AI organization, including contributing to custom model development for structured financial data, and working toward our longer-term ambition of defining how humans and AI collaborate at scale across the company. What you’ll do: * Discover and Build: You will be an explorer within Adyen, proactively engaging with product and engineering teams to uncover their most critical challenges. You won't wait for instructions; you'll find high-impact opportunities and rapidly design and build AI prototypes (MVPs) to demonstrate value. * Develop Strategic AI Products: You will own the end-to-end development of bespoke AI tools that solve problems unique to Adyen's scale. Whether it's optimizing merchant experience, enhancing pricing models, or improving internal workflows, you will build intelligent solutions. * Own Evaluation and Benchmarking: Define and lead the evaluation strategy for the agentic systems and LLMs your team builds and deploys. Design internal benchmarks grounded in real domain complexity, probing for genuine capabilities, edge cases, and failure modes that standard metrics miss. Build reusable evaluation infrastructure that is embedded in the development process, not bolted on after the fact. * Provide AI Expertise Across the Organization: Serve as a technical resource for AI initiatives across Adyen - evaluating agentic frameworks, retrieval and search strategies, or agent tool-use approaches across partner teams. Surface connections across initiatives and help teams avoid duplicating work or converging on the wrong approach. * Raise the Bar: Set engineering standards for the team and company. Provide mentorship through problem decomposition, research methodology, and code review. Champion reproducibility, documentation, and rigorous evaluation practices across the AI organization. Who you are: * You have 7+ years of hands-on experience in applied AI/ML research or engineering, with a clear track record of shipping AI systems, including agentic or LLM-powered systems, in production environments. * You have deep expertise in language models and Generative AI, with hands-on depth across several of: architecture, post-training (fine-tuning, RLHF), inference optimization, context engineering (RAG), and failure modes at scale. * You have proven experience designing and operating agentic systems at scale, multi-agent orchestration, tool use, memory and context management, state handling for long-running workflows, and human-in-the-loop design. You understand what separates production agents from research prototypes. * You are rigorous and systematic about evaluation. You have designed evaluation frameworks or internal benchmarks that go beyond standard metrics. You understand the failure modes of LLM-as-judge approaches and know how to measure what actually matters for a given system and use-case. * You have a strong foundation in classical machine learning: supervised learning, ensemble methods, optimization, probabilistic modeling, and statistics. You reach for the appropriate tool for the problem. * You write clean, well-structured, production-ready code, primarily Python, and you hold research code to an engineering standard. * You have hands-on experience with at least one production-grade agentic framework. Nice to Have (tell us about them!) * Familiarity with financial data, payments, fraud detection, or risk systems. * Track record of external visibility: publications, conference presentations, or open-source contributions. * Experience with observability and evaluation tooling. * Familiarity with MLOps and model deployment pipelines in large-scale environments.  Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Staff Engineer - Customer Interfaces As a Staff Engineer for Customer Interfaces (CI), you will lead the evolution of the Adyen experience from a traditional dashboard into an intelligent, conversational financial partner. We are looking for a product engineer who can wear an architectural hat to build Agentic Workflows and manage backend orchestration (specifically Tool-use, Chains, and Policy Layers). This role is essential for transforming natural language inputs into authenticated, secure financial operations. What you'll do * Drive Intelligent Experiences: Lead the next generation of conversational UIs at Adyen. You will build Generative UIs that adapt in real-time, moving beyond static dashboards to create streaming, multi-modal experiences where the interface itself is a dynamic partner in the conversation. * Bridge Architecture & Innovation: Act as the primary technical liaison for AI initiatives, coordinating their integration and ensuring operational excellence with teams in different areas and global geographies. You will ensure that "intelligent modules" built in are the gold standard for performance and extensibility. * Zero-Trust for AI: Architect the security layer for conversational interfaces. You will solve the unique challenge of maintaining strict financial data privacy and "Zero Trust" principles while leveraging LLMs and advanced data processing. * Product Strategy & "The Art of the Possible": Partner deeply with the Head of Product to identify high-impact flows. You aren't just implementing designs; you are identifying where intelligent automation can solve "impossible" merchant problems. * Full-Stack Leadership: Own the end-to-end technical lifecycle. From backend services and data pipelines that feed our insights, to the frontend components that render them. * Global Influence: Mentor engineers and coordinate with global hubs to drive technical standards that benefit the entire Adyen ecosystem. WHO YOU ARE * Product-Minded Architect: You think in terms of user outcomes. You have a track record of partnering with product teams to turn ambiguous goals into robust technical reality. * Applied AI Experience: You have experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling. * Full-Stack Powerhouse: Deeply proficient in Java for secure backend services and TypeScript/React/Vue for complex front-end applications. * Security First: You have a "security-by-design" mindset, particularly regarding the handling of sensitive financial data in modern web environments. * Entrepreneurial & Autonomous: You will be a core member of our growing San Francisco team, where you will be expected to operate with speed and autonomy. Success in this role requires you to effectively navigate and collaborate with a large, global organization. This role's annual base salary range is $258–$367k, plus RSUs. To learn more about our compensation philosophy, please click here. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications. SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote only roles

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Engineering Lead for Fleet Management As the Engineering Lead for Fleet Management, you will ensure our merchants can deploy and scale their in-person payment infrastructure with zero friction. You own the technical strategy for our global supply chain, automating the entire lifecycle of a terminal: factory ordering, global distribution, replacement, decommissioning, and reporting. Intuitive and self-service tools are the key to empowering merchants to manage their own stores and terminal fleets independently. You will be driven to create a simple, seamless, and automated experience from a complex logistics operation. You will lead the development of the configuration of our terminals - handling everything from merchant settings and dynamic content to payment kernel and SoftPOS configurations. The integrity of our Android ecosystem also falls within scope, overseeing the secure signing and deployment of apps and certificates. What You'll Do As the Engineering Lead, reporting to the SVP of Payments and collaborating with peers globally, your focus will be: * Provide clear guidance, purpose, and mission for engineering teams. * Create an environment that fosters continuous innovation. * Focused on quality, have a high attention to detail and automation. Being driven by data and wanting to know what’s happening on our merchant’s terminals is a must. * Build a best-in-class team; developing and hiring great people with the right skills to deliver. * Curious, approachable and desire to work in a highly collaborative manner - both internal and external. * Exceptional at prioritization, putting our merchant and business needs ahead of personal ambition. * Accountable for the execution of key projects, ensuring timely delivery, tracking progress, removing blockers, and assisting with planning and prioritization as needed. * Driven by simplicity, standards and reuse. Who You Are * 10+ years of engineering experience, including 5+ years as a leader building and mentoring high-performing engineering teams within global companies, with a track record of delivering complex, scalable platforms * Experience hiring and managing a sizeable software development organisation (ideally 25-50 engineers), including managing managers, and setting an exemplary engineering culture * Skilled in building large-scale, distributed systems, ideally with expertise in Java or similar programming languages, and a passion for software architecture, scalability, and maintainability * Experience with payments or the logistics industry would be helpful. Having worked with vendors and supply chains would also be beneficial. * Excellent verbal and written communication skills and you are capable of translating complex technical concepts into clear, concise language, You are a great story teller, and are comfortable talking to tech & non-tech audiences, as well as merchants, vendors and internal stakeholders  * You are comfortable streamlining the team's engineering operations, refining product requirements together with product and merchants and encouraging effective collaboration * You like to keep things simple, love dealing with uncertainty and get things done.  * You’re curious about what our biggest merchants are facing and you’re empathetic to solving problems that help all merchants Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy. WHAT YOU’LL DO Stripe is hiring a Team Lead to develop a team of Operations Associates (OAs) within Fraud Operations in Bangalore. You will be responsible for the day-to-day operational execution and performance of your workflow(s), including queue health, SLA attainment, and decision quality. This role requires staying close to the work, remaining hands-on in complex casework (QA and targeted production), modeling high-quality decisioning, providing real-time coaching, and serving as the first-line escalation owner. You will also drive unit-level operational excellence. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, and a passion for inspiring a team to deliver outstanding results. RESPONSIBILITIES * Manage a team of Operations Associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decisioning and customer empathy. * Own individual performance metrics of Operations Associates and ensure the team consistently meets throughput, SLA, and quality targets. * Perform specific unit-level execution, including: defining, clarifying, and evolving core processes, leading team meetings, and performing root cause analyses for defects. * Support team operations including hiring, onboarding, scheduling, and intra-day coverage planning to meet SLAs; provide interview feedback and help maintain a high hiring bar. * Maintain hands-on casework at a level that enables effective coaching and escalation coverage, without compromising core people-lead responsibilities and team performance management. * Own and evolve SOPs and decision frameworks for your workflow(s); drive process adherence and consistency through clear guidance, change management, and reinforcement mechanisms. * Represent your workflow(s) in cross-team forums, surface operational pain points, propose improvements, support rollouts, and drive adoption within your team. * Serve as the primary escalation point for complex or time-sensitive cases within your unit, in partnership with global fraud stakeholders * Drive process adherence and consistency across your team through robust quality programs and calibration. * Participate in leader development and represent Bangalore workflows in global enablement sessions/onsites as needed. WHO YOU ARE You are a hands-on people leader and operational owner who thrives in a fast-paced fraud investigation environment. You run a strong performance cadence through clear metrics, coaching, and rigorous decision quality. You can take ambiguous operational problems, use data to diagnose root causes, and drive changes that stick, through influence, alignment, and follow-through, not just instruction. You bring sound judgment, calm execution under pressure, and a bias toward data-backed solutions and measurable improvements in both fraud outcomes and user experience. MINIMUM REQUIREMENTS * Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment. * Proven ability to manage a team of frontline operations associates and own their individual performance/productivity. * Experience with payments, risk, compliance, or financial industry operations. * Proven ability to define and operationalize team-level metrics (e.g., accuracy/quality, SLAs, throughput) and use data to drive team priorities. * Strong operational background in new process launches, service delivery, and building operating models at the unit/team level. * Excellent written and verbal communication skills, including presenting operational updates and representing the team in escalations in English. * Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example. * At least 3+ years of direct people management experience; this includes handling performance management and proactively coach/mentor individuals. PREFERRED QUALIFICATIONS * Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks * Experience in optimizing unit-level fraud review operations through process redesign and tooling improvements. * Experience with payments risk (CNP/card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact. * Strong analytics proficiency (comfort with data to track team performance) and comfort partnering with data science/engineering.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Merchant Onboarding Manager We are looking for a Merchant Onboarding Manager to join our Merchant Operations department. You will work closely with Sales Management, Compliance, Underwriting, Account Management, and other teams to guide merchants through the early stages of onboarding onto the Adyen platform. In this role, you will own the onboarding lifecycle from commercial handover to operational readiness. You will design solutions that balance compliance requirements with commercial opportunities, working directly with Compliance to ensure complex deals are set up for long-term success. You will also streamline operational steps between commercial teams and onboarding, ensuring a consistent, high-quality experience for merchants. What you’ll do * Understand Adyen’s product offering and advise merchants or Commercial teams on how to best leverage it. * Partner with Sales Management and Compliance to shape onboarding solutions for complex deals. * Maintain knowledge of regulatory and scheme compliance requirements and apply them in onboarding decisions. * Consolidate operational touchpoints into a streamlined process to reduce friction for commercial teams. * Engage directly with merchants, ensuring a smooth and efficient rollout. * Drive decision-making and transparency through data analysis and insights. * Act as a consultative partner to Sales, Account Management, Compliance, and prospects, ensuring alignment between merchant needs and internal processes. * Interact with merchants as needed to ensure accurate setup and a seamless launch. * Educate internal teams on relevant regulatory and procedural updates. * Contribute to process improvements that support global scalability. About you * 5+ years experience in commercial, compliance, project management, or related fields. * Strong people skills and the ability to build relationships across teams and regions. * Comfortable owning complex processes end-to-end in a fast-paced environment. * Commercial acumen * Able to balance compliance requirements with commercial priorities. * Fluent in English; additional languages are a plus. * Prior Salesforce experience is preferred. The base salary for this role in San Francisco is: $90,000-$125,000. The compensation package also includes equity (RSUs).   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. The people of Adyen are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Data Extraction and Accessibility  The Data Extraction and Accessibility team is responsible for building and maintaining the centralized reporting framework used across Adyen. This includes securing and managing data access from both operational systems and the big data platform, transforming data into the required formats, and ensuring its secure delivery to our merchants. What you’ll do: * Work on complex technical projects from requirements analysis through design, implementation, testing and launch into production. * Be hands-on and contribute to the implementation. * Identify and improve parts of the platform to make it more robust and scalable. * Bring your own point of view on best engineering practices.  * Your code will be used at scale and you are expected to think in that mindset when building features. * We launch fast and iterate often. Concretely, this means that within your first few weeks, you will bring live functionalities that impact many merchants and shoppers.  * Build APIs and tooling according to quality principles such as performance and code quality. * Collaborate across teams and time zones to get projects over the finish line. Who you are: * Familiar with complex large scale distributed systems. * You have experience with Java, Web Services, REST Apis, Webhooks and SQL/PostgreSql. * You have a good understanding of Software Engineering practices and interest in product knowledge. * You enjoy working in a cross-functional team with roles like Data Science, Frontend, and Product. * You value involving other people to hear different perspectives. * You have an experimental mindset with a launch fast and iterate mentality. Minimum qualifications: * 7+ years of experience in software development industry in a fast paced tech environment * Full professional proficiency in English * This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Qliro

WHAT WE DO AT QLIRO At Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics. WHAT YOUR TEAM DOES  Your team, Web & App, is developing the products where our merchants' consumers can follow their purchases. This self-organized, autonomous team has full ownership for taking features from discovery to operating them in production. The team is fullstack, but spends most of its time developing front end features. The stack your team is using: * React Native * React * TypeScript * .NET * Docker/Docker Swarm * AWS * Terraform * React Native Testing Library/Cypress * Claude Code WHAT YOU WILL DO: Build and ship features end to end together with your team, from discovery through to running them in production. Write high-quality, well-tested code across the stack, and take part in decisions on how the team designs and maintains its solutions. Use Claude Code and other AI tools as part of your daily workflow to move faster without cutting corners on quality. Help break down tasks and estimate effort together with your teammates and Tech Lead. Make sure your work follows Qliro's guidelines and meets regulatory and security standards. Take part in code reviews, pairing and knowledge-sharing to help raise the bar for the team, and bring your own perspective to technical discussions on architecture and ways of working. WHAT YOU'LL BRING TO THE TEAM: 👩‍💻 You are proficient in React/React Native, and comfortable picking up other parts of the stack such as .NET, AWS and Terraform 🚀 You have practical experience working with agile engineering methods, combined with a solid understanding of software engineering best practices 🤖 You're curious about or already experienced with AI-assisted development tools like Claude Code, and want to use them to work smarter 🚦 You have some experience with, or a strong interest in, setting up and maintaining release pipelines for React Native ☁️ Experience with cloud technologies, we use AWS 🆎 Experience with experimentation and A/B testing is a plus IF THIS SOUNDS LIKE YOU, WE WOULD REALLY LIKE TO GET IN TOUCH – PLEASE APPLY BELOW! ---------------------------------------------------------------------------------------------------------------------------------- Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Banking Networks Adyen is a truly global company that processes billions in payments annually. Adyen's value goes beyond Ecommerce and In-Person payments with a broad offering of embedded payments and financial services like issuing, bank accounts, and capital; facilitated by Adyen's global banking licenses. Behind every one of these products sits a critical dependency: reliable, direct connectivity to the world's banking infrastructure. We are looking for a Senior Product Manager to lead and scale our global Banking Networks capabilities. You will lead the Banking Networks team responsible for integrating with banking partners worldwide, including banks, clearing houses, payment rails and providers (excluding North America, which is owned by a dedicated regional team). This role sits at the core of Adyen's financial products, owning the end-to-end processing of banking transactions across a wide variety of market infrastructures and use cases. You will build and maintain best-in-class banking connectivity that our financial products depend on, from local scheme integrations to real-time payment rails. You will work closely with Banking Products, Payouts, Payments, Merchant Finance, Accounting, Compliance, Legal, Risk, Commercial, and Operational teams, as well as customers, to understand their needs and translate them into product enhancements together with the development team. What you'll do Set Vision & Strategy * Define Long-Term Strategy: Define and own the long-term vision and strategy for Adyen's global banking network, grounded in customer value and measurable business impact. * Translate Strategy into Roadmap: Translate market infrastructure opportunities and regulatory requirements into clear priorities, actionable roadmaps, and success metrics. * Simplify Ambiguity: Simplify a complex, fragmented space of local schemes, clearing houses, and payment rails by defining clear, actionable integration and capability use cases alongside your engineering and commercial teams. * Own Product Lifecycle: Lead the end-to-end product lifecycle for banking network integrations and the underlying banking capabilities. Lead Through Influence * Act as Product Authority: Operate as the primary product authority for global banking networks across Adyen. * Subject Matter Expertise: Serve as a subject matter expert on Adyen's core banking system, clearing and settlement flows, and the market infrastructures Adyen connects to. * Cross-Functional Collaboration: Partner closely with Engineering, Compliance, Risk, Support, Sales, and Implementation teams to align our banking capabilities with evolving customer and regulatory needs. * Coordinate with the North America and Foundational teams: Align on shared standards, tooling, and roadmap dependencies to ensure a consistent global banking product. * Lead junior product managers in the team: Manage the focus and dedication (in functional matrix report) of the 2 PMs in the Banking Networks Global team. Build for Scale & Customer-Centric * Scale Banking Connectivity: Design and scale reliable integrations across diverse banking partners and payment rails, with a focus on markets outside North America. * Optimize System Performance: Collaborate with engineering to maximize the performance, reliability, and scalability of Adyen's core banking processing infrastructure. * Engage with Customers: Interact directly with customers, commercial teams, and partners to understand their pain points, gather feedback, and translate their needs into core product requirements. * Monitor & Iterate Performance: Monitor product metrics and identify continuous optimization opportunities to guarantee data accuracy, operational efficiency, and customer satisfaction. * End-to-End Ownership: Take full ownership of specific initiatives from initial scoping through final delivery, managing timelines and stakeholder expectations. Who you are * Experienced Product Leader: You have a minimum of 8 years of experience in product management or an adjacent function within a fintech or financial services environment focused on payments. You are customer centric and build for the benefit of all customers. * Proven Record in Banking Infrastructure: You have experience launching and scaling transactional banking products and have in-depth experience with at least one major market infrastructure (e.g., a clearing house, real-time payment rail, or banking scheme). * Strategic Thinker with a Hands-on Mentality: A self-starter with proven organizational and commercial strength. You have excellent project management skills and the ability to lead time-sensitive, cross-functional initiatives in a fast-paced environment with little supervision. You are able to challenge the status quo. * Analytical Problem Solver: You are naturally curious, data-driven, and comfortable navigating ambiguity. You excel at taking complex challenges and converting them into structured, actionable solutions for both internal and external stakeholders. * Humble, Curious, and a Quick Learner: You possess a strong sense of initiative and self-motivation. You are eager to dive deep into complex banking flows, financial data, and technical and regulatory constraints to proactively identify problems and propose long-term solutions. * Natural Communicator & Team Player: You have high energy and solid interpersonal skills, comfortable driving deep technical discussions with engineers and strategic commercial and operational alignments with stakeholders across varying disciplines and cultures. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. WHAT YOU'LL DO The credit risk operations team plays a critical role in ensuring a healthy financial ecosystem for businesses around the world. This team will directly impact the company's bottom line and growth capabilities by supporting new and emerging businesses. The Credit Operations team is responsible for conducting credit risk assessments, underwriting small and mid-size users, and proposing mitigation strategies that enable Stripe to take smart risks for our users. RESPONSIBILITIES • Work with merchants, from successful venture-backed startups to well-established institutions, evaluating their business models and financial statements • Help manage Stripe's portfolio by developing a deep understanding of risk across industries, geographies, and operating models • Identify differing risks of complex business models and enforce appropriate loss mitigation actions based on your assessment • Utilize analytics to optimize strategies that can be enforced across Stripe's portfolio • Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership • Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization • Be a part of building a brand-new team and operational culture for Stripe • Partner with global operations specialists or business process owners to run a critical workflow WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • 1+ years of experience with knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting • Ability to transform business and financial data into a cohesive narrative that outlines potential credit risks • Strong knowledge of accounting principles and comfort with evaluating financial statements and business models across a range of industries • You excel in diagnostic thinking and problem-solving • You have a process-oriented mindset and ability to get things done • You enjoy working in an in-office environment with strong cross-team collaboration and support • You are able to prioritize and enjoy working in a quick-moving environment • You are humble and have a proven track record for working well across teams and with external partners • You're willing to periodically work a weekend day for which you will receive a weekday off. The SDC operates during daytime hours with shifts from the morning through early evening PREFERRED QUALIFICATIONS • Proficiency in SQL or other data analysis tools • The ability and desire to challenge the status quo

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. WHAT YOU’LL DO The Customer Success Manager for Radar is a specialized scaled coverage role serving the Global CSM Team. You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, dispute rates, and overall payments health. You will be the domain expert and operational backbone for Stripe’s fraud and disputes product suite (examples: Radar Standard, Radar for Fraud Teams (RFFT), Disputes, Adaptive 3DS, Smart Refunds, Radar for Multiprocessor, and Radar for Platforms, working across partners in Product, ProServ, Support, and Data Science. The ideal candidate combines deep fraud and payments risk domain expertise with strong cross-functional instincts. RESPONSIBILITIES * Monitor and Mitigate Risk: Identify churn signals, integration gaps, and potential Card Brand Monitoring Program (CBMP) risks to proactively initiate optimization conversations. * Drive Value and Adoption: Educate users on fraud and disputes products, drive adoption of high-value features, and identify upsell opportunities * Cross-Functional Partnership: Collaborate with cross functional teams to support trials, conversions, and joint enablement. * Voice of the Customer: Act as the internal advocate by routing product feedback, representing user needs in roadmap discussions, and flagging systemic integration issues. * Operational Leadership: Own reporting and performance metrics, lead internal training, and participate in key customer business reviews (QBRs/EBCs) WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech * Domain Expertise: Proven experience with fraud prevention, chargeback management, and risk operations, including familiarity with fraud patterns, friendly fraud, first-party misuse, and dispute representment * Product Fluency: Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms; familiarity with Stripe Radar is a strong plus * Executive Presence: Experience presenting fraud and risk performance data to and influencing senior stakeholders across risk, finance, and operations functions * Operational Rigor: Ability to manage a complex book of business, balancing multiple merchant fraud investigations, dispute escalations, and performance reviews simultaneously * Ability to navigate data and people to find answers, including interpreting fraud dashboards, dispute analytics, and authorization rate metrics PREFERRED QUALIFICATIONS *  Deep fraud and payments risk domain expertise with strong cross-functional instincts.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  Team Lead, Technical Support As a Technical Support Team Lead based in Bengaluru, you will lead a highly motivated, merchant-focused team that thrives on shared success. Your team serves as the initial point of contact for Adyen's global merchants, providing a service that directly impacts their ability to process payments and grow their businesses. You will guide them in collaborating directly with various Adyen teams across technology, commercial, and operational spheres to deliver the merchant support model. The team's extensive payments knowledge is invaluable to both our merchants and our internal teams. Adyen operates 24/7 on a "follow the sun" principle across different time zones. What you’ll do * Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices. * Manage a team that works with peers distributed across the region and globe to provide top tier support to our merchants. * Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers. * Define and clearly communicate objectives and goals for the Support team. * Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.  * Deal with merchant and senior management escalations across a variety of issues.  * Be an integral part of the global support strategy. Who you are * You are a people leader, and have at least 3 years of experience developing technical support teams.  * You understand different cultures within the region and are able to successfully lead/be part of geographically distributed teams. * You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures. * You are able to serve as an escalation point for varied technical support requests and challenges. * You are able to balance commercial requests with the technical support global strategy. * You have an affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting). * Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space. * You have strong written and verbal communication skills. * Must be willing to travel where required. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.